Tools and Techniques for Improving Organizational Performance

This report discusses the role of the HR department in managing the internal functioning of an organization, with a focus on Crystal Travel, a travel agency in London. It covers tools and techniques for improving employee performance, such as personal development plans, key performance indicators, and 360-degree feedback. The report also explores the role of employee well-being in improving motivation and performance, and provides a PESTLE analysis of Crystal Travel.

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Submitted by:
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Contents
Introduction p
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What tools and techniques will help improve
organisational performance? p
The role of employee wellbeing in improving motivation
and performance p
Conclusion p
References p
Appendix: PESTLE Analysis of Crystal Travel p
Introduction
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The department of Human Resource plays a significant role while structuring the
framework of an organization. The internal functioning of an organization is managed by the
department of HR in relation to hiring of suitable candidates to managing the whole
environment of the company and contributing towards growth and development of the
organization(Al-Henzab, Tarhini and Obeidat 2018). The employees of the organization are
managed by the department for execution of productive work in order to achieve the goals of
the company. The work structure of employees is organized in such a way that there is
continuous improvement in their performance. Human Resource department plays a major
role in smooth functioning of an organization by enhancing the performance of employees
with timely review of their activities. The complexities of internal functioning of an
organization is managed by such department by executing various functional activities for
development of the company. The main functions of the HR department are in relation to
appointment of suitable and desired candidates, maintenance of safe and healthy work
environment, solving of problems of employees within organization with appropriate training
for delivery of good performance and even providing activities and time for refreshment. The
organization taken in this report is Crystal Travel which is a travel agency with its agent
working in London. This report will cover tools and techniques for improving the
performance of employees within the organization by appointing new manager for Human
Resource department. It will further cover well being of an employee to improve and enhance
their performance within the organization with PESTLE analysis of Crystal Travel.
What tools and techniques will help improve organizational
performance?
An effective and productive functioning of employees is required for smooth
performance of employees within the organization. The industry of Travel requires various
tools, techniques, strategies with brief research for its development. The current generation is
very much elevated with modern tools, techniques and strategies in order to meet the
requirements of customers of travel industry. These modern strategies with tools and
techniques will help in improving the performance of employees within the organization for
its overall development .
The tools and techniques that will help in improving the performance of Crystal Travel are
mentioned below:
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 Personal development plan: The overall performance of an employee is directed in
accordance to their skills, choice and personal needs which helps in growth and well-
being being of employees as well as organization (Clarke and Scurry 2020). The plan
for personal development focuses on improving the performance of employees with
implementation of appropriate training. An appropriate training of an employee is
very essential for delivery of productive work in order to achieve the goals of
organization. The department of HR focuses on bringing out work with efficiency
from their employees. The skills and performance of an employee can be improved
with efficient training which may help in developing their coverall performance.
Crystal travel should infuse such techniques for development of organization in order
to grow in travel industry (Darvishmotevali and Ali 2020) . The plan of personal
development will improve and enhance the performance of employees within the
organization. It will also serve as a boon for growth in career of employees with
execution of efficient and productive work.
 Key performance indicator: This tool helps in identifying the lack in performance of
employees within the organization. The variability in execution of productive work
will be measured with the help of key performance indicator. It will help in
identifying the problems or lack in performance in order to indicate effective solutions
for improvement. The HR department of Crystal Travel should shift its focus on
enhancing the performance of employees with the ability of effective decision
making. The functioning of the organization will be tracked with such tool which will
help in reviewing the objectives of business by focusing on the areas of marketing,
online bookings, feedback of customers and qualitative services. This tool of key
performance indicator will help in achieving the goals and objectives of the
organization by implementing effective measures for growth and development in the
travel industry.
 360 degree feedback: This tool helps in evaluating the performance of employees
within the organization in accordance to the duties executed by members of staff. The
department of management, accounts department, employees and ministerial staff
includes the members of staff within organization of Crystal Travel. This technique
help in reviewing the abilities and skills of employees in order to improve their
weakness with enhancement of their strengths. The skills, performance and
capabilities of Crystal Travel employees will be evaluated in order to drive their focus
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towards management and leadership skills. The feedback of 360 degree will help in
evaluating the overall growth and development of employees within the organization
of Crystal Travel.
 Ask for referrals: This tool will help in evaluating the needs of customers with aid of
referrals which will help in recognizing the needs of customers according to the
changing time. The program of customer referral will help in identifying different
business that arise from referrals. This will help in generating revenue for the
organization as the needs and demand of the customer will be met with the help of
referrals.
 Reward and Recognition programs: Employees are the asset of an organization that
contribute towards growth and development of the company. The productive work
done by the employees should be recognized in such a way that they are appreciated
for their hard work. The management should recognize the efforts of employees by
appreciating them through rewards which can in the form of monetary rewards also.
The execution and delivery of productive work of employees must be recognized and
appreciated for boost in their confidence and morale. The appreciation of employees
through giving of rewards will also help in enhancing the performance of employees
within organization of Crystal Travel. The program of reward and recognition also
motivates employees to work harder and to deliver best work for development of the
organization (Dawson 2018) . These rewards can be given in the form of bonus,
incentives, appraisal, etc which may drive a sense of belonging towards the
organization. Crystal Travel should work towards implementing reward and
recognition program with full force in order to increase the efficiency, confidence and
productivity of employees.
The role of employee well being in improving motivation
and performance
The employees of organization should be recognized in such a way that there is
immense focus towards their growth and well-being (Huang, Yin, and Lv, 2019). Crystal
Travel should adopt productive measures to enhance the performance of employees with the
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aim of development of the organization. Employees should be treated with equal dignity and
respect in order to maintain the decorum of organization.
There are various factors that determine the well-being of an employee which includes a safe
and healthy environment, timely intervals for refreshment, neat and clean premises,
recreational activities, rewards in form of bonus, incentives, appraisals, etc. The relationship
of managers and employees should be such that they are able discuss any type problem or
issue arising within the organization and management is able to review and solve such
problems.
The role of employee well-being for improving motivation and performance of employees is
that it helps in enhancing the skills of employees with efficiency in their performance. The
employees are to work with much clear focus and active learning which derives productive
results(Kamble, Gunasekaran, and Gawankar, 2018). It also gives room for innovation of
creative ideas in order to have a fresh perspective on the task assigned to them. The mental
capability of an employee is improved which help in delivering efficient decisions with
implementation of clear mindset and thinking. This helps them in producing effective results
in the hour of urgent cases with on spot clear thinking. There is also a feeling of belonging
towards the company which serve as a boost for executing productive results. This sense of
feeling belonged to the company also boost the confidence and morale of employees to work
much harder for growth of organization. The aid of motivation serves as a therapy for
personal development of the employees which improves the overall performance of
employees. The well-being of employees in order to improve motivation and performance
can be recognized by giving of rewards which can be in the form of bonuses, increments in
salaries, appraisals for excellent performance. A safe and healthy environment with timely
intervals for recreation helps in improving the physical and mental health of employees for
growth and development of the organization.
There are different factors that impact the well-being of an employee which are mentioned
below:
 Professional development – The conduct of various activities with effective thinking
will help in growing the performance of an employee. Training of employees within
the organization will help in improving their performance with much clear perspective
about the type of work to be done by them. This will help in deriving proper
information about the role and responsibility of a travel industry (Kozlowski, and
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Chao, 2018). Detailed information about the travel industry will help in deriving
more customers which will be professionally helpful for the organization.
 Physical and Mental health – The conduct of activities with timely intervals and
breaks will help in improving the physical and mental health of employees. Fun
activities such as playing of games with indoor activities enhances the physical health
with time for relaxation (Macke, and Genari, 2019). The session of brain storming
will help in bringing out creative and innovative ideas for growth and development of
the organization.
 Financial well being – The raise in salaries with increments, appraisals, bonuses will
help in improving the financial condition of employees. This improvement in
financial condition will boost the confidence of employees to work harder for their
own growth as well as for the organization. The lifestyle of employees can be
improved with aid of financial well-being which is a very good factor for stability and
retaining of employees.
 Stress management – The policy of timely breaks and intervals will help in
managing the stress level among employees. There must also be availability of
refreshments in order to be concerned towards the employees(Yunis, Tarhini and
Kassar 2018). The policy of timely and paid leaves will also help in reducing the
stress among employees for maintenance of their physical and mental well-being.
Therefore, Crystal Travel should implement various measures with strategies for growth and
well-being of employees within the organization.
Conclusion
From the above report it is concluded that, the department of Human Resource plays a
very important role for running of an organization. Management should provide a safe and
healthy environment to the employees with neat and clean premises in accordance to their
health. The main function of management is maintaining and developing the role of
employees in organization by protecting their rights and duties. The travel industry requires
effective working of the management for deriving more customers towards the organization.
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There are various tools and techniques for improvement of performance of employees within
organization which includes feedback, referrals, personal development plan, key performance
indicators and reward and recognition programs. Employees should be motivated in such a
way that they contribute towards development of organization with full faith and loyalty. The
role of employee well-being in improving the motivation and performance of employees
results in enhancing the skills of employees and executing productive work for their growth
and well-being. The best way for improving the motivation and performance of employees is
through financial well-being. The raise in salaries with up gradation in positions serves as a
boost for increasing and enhancing their performance for growth and development of the
organization. The development in physical and mental health of employees also help to keep
them intact with the company.
References
Al-Henzab, J., Tarhini, A. and Obeidat, B.Y., 2018. The associations among market
orientation, technology orientation, entrepreneurial orientation and organizational
performance. Benchmarking: An International Journal.
Clarke, M. and Scurry, T., 2020. The role of the psychological contract in shaping graduate
experiences: a study of public sector talent management programmes in the UK and
Australia. The International Journal of Human Resource Management, 31(8),
pp.965-991.
Darvishmotevali, M. and Ali, F., 2020. Job insecurity, subjective well-being and job
performance: The moderating role of psychological capital. International Journal of
Hospitality Management, 87, p.102462.
Dawson, D., 2018. Organisational virtue, moral attentiveness, and the perceived role of ethics
and social responsibility in business: The case of UK HR practitioners. Journal of
Business Ethics, 148(4), pp.765-781.
Huang, S., Yin, H. and Lv, L., 2019. Job characteristics and teacher well-being: the mediation
of teacher self-monitoring and teacher self-efficacy. Educational psychology, 39(3),
pp.313-331.
Kamble, S.S., Gunasekaran, A. and Gawankar, S.A., 2018. Sustainable Industry 4.0
framework: A systematic literature review identifying the current trends and future
perspectives. Process safety and environmental protection, 117, pp.408-425.
Kozlowski, S.W. and Chao, G.T., 2018. Unpacking team process dynamics and emergent
phenomena: Challenges, conceptual advances, and innovative methods. American
Psychologist, 73(4), p.576.
Macke, J. and Genari, D., 2019. Systematic literature review on sustainable human resource
management. Journal of cleaner production, 208, pp.806-815.
Yunis, M., Tarhini, A. and Kassar, A., 2018. The role of ICT and innovation in enhancing
organizational performance: The catalysing effect of corporate
entrepreneurship. Journal of Business Research, 88, pp.344-356.
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Appendix: PESTLE Analysis of Crystal Travel
Political factor – The implementation of different policies of government with tax incentives
serve as a major political factor for opening the doors for foreigners to travel across countries.
Economic factor – The flow of reasonable packages with entry of travelers from various
places increases the economic capacity which helps in expanding the business of travel
industry.
Social factor – The rise of various cultural divisions helps in providing a sense of belonging
for the customers of travel industry. This further help in binding the customers socially with
building of cordial relationship wit h the customers.
Technological factor – The access of easy and quick travel helps the customers to travel
freely with facility of transportation. Transportation plays a major technological factor for
convenient traveling of travelers.
Legal factor – The imposition of various legal policies plays an important role in traveling of
tourist across borders with certain limitations and restrictions.
Environmental factor – The control of pollution from emission of dangerous gases which are
not suitable for individuals plays a major environmental factor for maintenance of
environment for tourists.
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