Organisation Development and Change

Running head: ORGANISATION DEVELOPMENT AND CHANGE
Organisation Development and Change
Name of the Student
Name of the University
Author’s note

1ORGANISATION DEVELOPMENT AND CHANGE
Any business organisation operates under two business environments; internal and
external. Where thefactors of the internal business environment is under the control of the
organisation, the external environment factors such as political aspect, societal aspect,
technological upgrade as well as the economic conditions of the country of operation are not
under the control of the organisation (Skogland and Hansen2017). Therefore, to keep up and
maintain the position in the market business organisations need to evolve and change. Changes
in the organisation face resistance from the people who are associated with the company because
the future anticipation and the change of the comfort can be reasons for resistance. Change
management depends on the efficiency of the management of the organisation. Employees and
staff members should be motivated and encouraged to accept changes, not only that the company
should employee policies and regulations so that the change is easily adaptable (Skogland and
Hansen2017). For example: if an organisation has though of upgrading the technology they have
been using to keep up with the heavy manufacturing process, the employees who work in the
factories have to taught the new technology in order to help them adapt to the new process easily.
This essay explores the effectiveness and usefulness ofTotal Quality management and The
High Performance Work Organisation in both manufacturing as well as service sector.
Total quality management or TQM is one of the most popular change tools to be
implemented by an organisation to improve the quality of the product or service that the
company is offering its target market (Sachdeva 2015). Product or service quality is important as
that determines the future position of the company in the market. TQM is an approach taken by
the management of the organisation to not only meet but also to positively exceed the
expectations of the customers. This is a consumer centric approach as the importance is given to
the utility and requirement of the consumers which in turn results in sales and profit
maximization. For organisation that have “building valuable relationship with the customers” as
one of the major objectives, TQM prove to be an approach that is reliable (Sachdeva 2015). The
process concentrates on the internal environment of the company so that the quality of the output
that is derives matches up to the expectation of the customers. TQM is not a quick fix to an issue
it is a long term process and the outcome of the results show after a prolonged usage of the
principles of the approach. At the initial phase of the implementation of the process it may seem
to be a waste of time, money and effort but if the process is strategized and implemented in a
planned and organized manner it results in stark difference. Implementation of TQM is a

2ORGANISATION DEVELOPMENT AND CHANGE
continuous process to improve the operation of the business in order to incorporate new
information and knowledge there are gathered over the years (Sachdeva 2015). Here are some
principles that make the fundamentals of this process:
The process is consumer-centric and focuses on the needs and the requirements of the
consumers; the quality of the product is based on the requirements of the customers of the
business and the organisation should strive to achieve improved quality. The customers are also
responsible for examining the worth of the quality. The approach is initiated form the executive
managerial level, the management is responsible for implementing the changes and ensuring that
the work environment is such that the initiative is successful (Luís and Major 2016).
TQM requires all the employees to be equally involved in the process of improvement,
this can be achieved with the help of the management and policies to help the employees adapt to
the changes and ensuring that the work environment is such that people can strive towards
excellence and high-performance. TQM is an integrated process and involves improvement in
every aspect of the business operation. In not only includes all the vertical operations of the
business it also incorporates the improvement of the horizontal functions.Another most important
aspect of this approach is that it is a continuous process and involves a long term investment to
identify any changes in the outcome. There are set methodologies and tools which can be
implemented by the organisation based on the requirement and the scale of business in order to
achieve maximum output(Luís and Major 2016).
The high performance work organisation can be called as a scientifically designed
conceptual framework that is developed to ensure that the best performance is delivered by the
people of the organisation. This framework helps the management of the organisation in deciding
and identifying the barriers which is keeping the people from achieving high efficiency in the
performance. The success or failure of an organisation is directly impacted by the performance
level of the employees. Specialization and standardization play an important role in the
framework, to maximize the level of performance and productivity. An organisation that has
implemented the principles of high performance workplace concentrates on human resource and
their impact on the proceedings of the business (André and Heijtel2017).Some of the important
features of this approach are: flat hierarchical organisational structure which ensures the
involvement of lower-level employees in decision-making, multi-tasking as well as specializing,