Training and Development Review 2022

Apply: Training and Development Test
Test Content
Review Week 4 Knowledge Check.
Fundamentals of Human Resource Management, 5e (Dessler)
Ch. 7, "Training and Developing Employees"
Choose the single best answer for each of the questions in the Week 4 Training and
Development Test.Note: The question answers are randomized. You have only one attempt available to
complete assignments.
1.
2.
Question 1
10 Points
Nathan wants to provide new employees with the basic background information
required to perform their jobs satisfactorily. What is he going to provide them?
1.
Employee recruitment
2.
Employee selection
3.
Employee orientation
4.
Employee development
3.

Question 2
10 Points
You and your training team are meeting to discuss the primary purposes of CTP’s
employee orientation. Which of the following will NOT be included as one of the
purposes?
1.
The employee should become skilled with CTP’s software.
2.
The employee should begin the process of learning the firm's preferences.
3.
The employee should have a clear understanding of what is expected.
4.
The employee should understand the organization in a broad sense.
4.
Question 3
10 Points
You have been given the task of coaching Susan who is a new hire for a Customer
Service Rep. II position. You have been given the task of coaching Susan. Which of the
following are you most likely to do for Susan?
1.
Modify Susan's workload.
2.
Monitor Susan's benefits plan.
3.
Show Susan the steps of various tasks.
4.
Develop a change plan with Susan.

5.
Question 4
10 Points
CTP has adopted a more modern style of orientation, which unlike traditional orientation
programs, would include which of the following topics?
1.
Personnel policies
2.
Organizational charts
3.
Culture and values (Froese et al., 2016)
4.
Health benefits
6.
Question 5
10 Points
You have assigned Nathan, the top Corporate Trainer, the task of creating a training and
development program for the CTP’s employees. He needs to identify the specific
knowledge and skills the sales job requires and compare these with the prospective
trainees' knowledge and skills. What is the first step that Nathan should take?
1.
Assess the program's successes or failures.
2.
Design the program content.
3.
Conduct a needs analysis.
4.