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Training and Development of Employees on Customer Satisfaction Essay

   

Added on  2020-07-22

2 Pages777 Words301 Views
Calculus and Analysis
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Research Proposal FormStudent Name: ______________________ Student ID: ______________________Centre Name: _____________________Tutor: ________________ Date: ___________________Unit: ____________________Proposed Title: “To analyse the effectiveness of training and development of employees on customer's satisfaction.” A case study on M&S (Marks&Spencer) Section One: Title, objective, responsibilitiesTitle or working title of the research project (in the form of a question, objective or hypothesis)Research objectives (e.g what is the questionyou want to answer? What do you want to learn how to do? What do you want to find out?):“To analyse the effectiveness of training and development of employees on customer's satisfaction.” A case study on M&S (Marks&Spencer) To ascertain the impact of training and development of workers on customer's satisfaction. To identify the ways in which training and development help firm and increase its sales.To undertake an evaluation of all methods available to achieve customer satisfaction. To examine the effectiveness of training and development of employees on customer's satisfaction.Section Two: Reasons for choosing this research projectReasons for choosing the project (e.g links to other subjects you are studying, personal interest, future plans, knowledge/skills you want to improve, why the topic is important):To get about the impact of training and development activities on employees of enterprise. Section Three: Literature sources searchedUse of key literature sources to support your research question, objective or hypothesis: Encyclopedia of Information Science andTechnologyJournal of International DevelopmentSection Four: Activities and timescalesActivities to be carried out during the research project (e.g research, development and analysis of ideas, writing, data collection, numerical analysis, tutor meetings, production of final How long this will take: 1
Training and Development of Employees on Customer Satisfaction Essay_1

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