Impact of Training and Development on Employee Performance in UK Hospitality Sector: A Study on Ritz

LC572 Quantitative Research Methods
for Social Scientists

ABSTRACT
The present study is based upon the training and development and its impact over the
employee performance. Therefore, by applying quantitative study and selecting 20 employees of
Ritz, it has been identified that majority of them are happy with the training session provided by
the company. Also, it has identified from the inferential statistics that there is no association
between the variable and this in turn shows that the views of the selected participants may varies
due to change in training sessions. That is why, it can be stated that by implementing effective
training session, company can improve the brand image and lead towards a job satisfaction.

Table of Contents
ABSTRACT....................................................................................................................................2
INTRODUCTION...........................................................................................................................4
METHODS......................................................................................................................................5
Research approach.......................................................................................................................5
Participants..................................................................................................................................5
Data collection methods..............................................................................................................5
Target participants.......................................................................................................................5
Ethical considerations..................................................................................................................5
Data analysis................................................................................................................................6
FINDINGS.......................................................................................................................................6
DISCUSSION..................................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
APPENDIX....................................................................................................................................10
Appendix 1: statistical data........................................................................................................10
Appendix 2: Cross tabulation data.............................................................................................22
Appendix 3: Questionnaire........................................................................................................40
Appendix 4: response table........................................................................................................43

Title: To determine the impact of training and development upon employee performance
within UK hospitality sector: A study on Ritz.
INTRODUCTION
Training and development are the important key aspect of HRM which is used by the
firm in order to improve the skills and performance. Mamy, Shabbir and Hasan (2020) explained
in their study that training sessions need to be included within the workplace that motivate
employees to attain the defined goals. Further, the impact of using training and development
sessions assist company to improve the overall brand image and raise employee performance. In
this competitive era, there is a need to raise the personal as well as professional skills within a
workplace so that effective outcome can be generated. Along with this, it can be stated that
hospitality industry mainly conduct training sessions as per the need of employee performance
such that leadership training, they mainly ready their employees to be a leader and improve the
workplace performance. Similarly, it has been identified by Sung and Choi (2018) that with the
help of effective training session, company provide a chance to improve the skill so that the goal
of a company can be met.
In addition to this, it can be stated that there are many challenges faced by the company
while implementing training sessions and this include hiring wrong trainer that affect the
business performance and high cost of training that sometime not even fruitful. That is why, it
can be stated that when the company implement such session, need to be ensure that all the
aspects are met. The study is based upon hospitality industry in which Ritz as a company chosen
that deals in different areas to serve the best for their customers.
The objectives of the study are as mentioned below:
 To identify the concept of training and development
 To ascertain different methods used by hospitality section regarding training and
development
 To analyse the relationship between the Ritz’s T&D session with employee performance.
 To recommend the best training session to Ritz that help to improve employee
performance.

METHODS
Research approach
For the present study only quantitative study has been adopted that provide accurate
results pertaining to training and development sessions and its impact over the employee
performance. This in turn help to determine how the areas has affected the employee
performance (Snyder, 2019).
Participants
For the present study 10 males and 10 females of Ritz has been selected which in turn
assist to determine the impact of training and development upon employee performance.
Data collection methods
Both primary and secondary data collection methods has been used for the present study.
Such that under primary study survey method has been used in which questionnaire (as attached
in the appendix) is designed that helps to improve the overall performance (Pandey and Pandey,
2021). Further, under secondary data collection methods, only secondary sources have been used
which include books, journals and website that help to determine the trend followed by
hospitality industry regarding training and development.
Target participants
The participants can be targeted randomly in which employees are randomly selected
from the group and this in turn help to answer the research question effectively.
Ethical considerations
Consent form need to be signed prior to the study that ensure that all the respondents are
ready to answer question. Data protection act need to be complied that helps to make sure that
the researcher prevent the personal information (Zangirolami-Raimundo, Echeimberg and Leone,
2018). Also, reference list has to be added at the end of the report that ensure entire research is
complied with ethical consideration.

Data analysis
SPSS as a data analysis method has been used which in turn assist to create a better
outcome and provide authentic results. This in turn assist to determine how training and
development session has create a direct impact over the employee performance.
FINDINGS
From the table 2 it has been identified that 40% of the selected candidate fall under the
age of 25 to 35 years whereas 25% of them stated that they are belongs to 36 to 45 and 46 to 55
years. Only 10% of them stated that they are above 56 years.
From the table 3, it has been interpreted that 50% of them are males and 50% of them are
females.
In accordance with the table 9, it has been identified that majority of the selected
candidate from Ritz stated that training session helps to improve the employee performance.
Such that 9 out of 20 stated yes and 6 out of 20 stated no whereas 5 of them do not know about
the same.
As per the table 13, it has been identified that the selected candidate whose age is 25 to
35 are stated yes and 2 of them stated no. Whereas the people whose age is in between 36 to 45
in which 5 of them stated yes and more than 56 years people stated that no company do not
implement effective training and development session. Further, according to table 14, it has been
identified that there is alternative hypothesis has accepted because the value of asump sig is
greater than 0.05 and this shows that there is no association between the variable. Further, table
15 entails that there is strong relationship between the variable because the value of phi/cramer
shows is 0.60
In accordance with the table 46, it has been interpreted that majority of males stated that
training session provided by Ritz is quite effective such that out of 10 4 of them stated effective,
while 3 of them stated not relevant at all and 1 is not sure whereas 2 stated that it is very
effective. Also, table 47 reflected that there is no association between the views of gender with
the effectiveness of training because the value of p is greater than 0.05. Moreover, table 48

reflected that there is moderate association between the variable because the value of phi/cramer
is 0.43 which falls in moderate relationship.
Under Cross tabulation, it has been identified from table 55 that out of 10 males 4 of
them stated nothing regarding the employee behavior changes whereas 3 of them are highly
agreed. On the other side, 5 females are agreed that employees behavior has change since
enrolling for employee’s training and development session. On the other side, table 56 stated that
there is null hypothesis accepted because the value of asymp. sign is greater than 0.05. However,
table 57 entails about phi-cramer value that there is a strong association between the value
because 0.55 is fall under the category of 0.50 to 0.69.
DISCUSSION
From the primary research it has been identified that majority of the selected candidate
from Ritz are highly satisfied with the training session organized by the Ritz which in turn shows
that employee performance are increases and cause impact upon the productivity as well.
Further, it has been also reflected though the cross tabulation that there is no association between
the variable however phi/cramer value reflected strong relationship. That is why, it can be stated
that company need to focus upon the different ways through which employee performance can
be improved. Taufek and Mustafa (2018) has also supported the same that if a company
implement different training sessions then the chances of improving skills, capabilities will be
high. As a result, it causes a direct impact over the organizational performance as well. That is
why, it can be stated that as per the employee requirement the training session need to be
changed because there is a direct association between performance. So, companies need to gain
and retain the top talent that help to increase job satisfaction which contribute to earn profit as
well.
Overall, it can be stated that training and development session are made for grooming the
employee’s skill that helps to create a better outcome (Alnawfleh, 2020). On the other side, it
also assist to reduce employee turnover and improve the company culture so that the brand
image of the company can be sustained for longer term. That is why, it can be stated that

companies like Ritz should focus upon training and development session in order to improve
performance and motivate employees as well.
CONCLUSION
By summing up above it has been identified that training and development session plays
an important role in the company as well as employee performance. In this, it has been identified
that majority of the respondents are agreed that Ritz invest in training and development session
and that is why, it helps to improve the employee performance. However, by applying inferential
statistics it has been identified that there is no association between the variable and that is why, it
can be stated that null hypothesis is accepted over other. Further, through secondary research it
has been concluded that employee performance can be raise when company invest effective
training session so that company can improve their brand image. Therefore, Ritz should be keep
investing upon such item that helps to improve the overall performance and create a better
outcome.