Training and Development: Need Assessment for Atlassian

Running head: Need Assessment 1
Training and Development

Need Assessment 2
Contents
Introduction......................................................................................................................................3
Identification of performance gaps..................................................................................................4
Justification of chosen methods.......................................................................................................6
Evaluation of need assessment process...........................................................................................7
Possible outcomes if needs assessment is not properly planned or conducted..............................10
Recommendations..........................................................................................................................10
Summary........................................................................................................................................12
References......................................................................................................................................13

Need Assessment 3
Introduction
The role of training and development program is vital in the organization as it helps to increase
the skills of the employees. A training program is a process that facilitates to improve the skills
of the employee while development program brings all employees to an upper level so that they
can perform in an efficient manner. It is vital for the organization to conduct need assessment to
find out the areas for which training is required (Ferreira & Abbad, 2013). Atlassian –software
application Development Company is taken to conduct the need assessment for finding the
performance gaps. There are various methods of need assessment such as interview, survey,
customer feedback, focus group discussion which aid to find out the performance gap within an
organization. It is necessary for the organization to conduct need assessment in an appropriate
manner otherwise it may lead an organization into adverse situation.

Need Assessment 4
Identification of performance gaps
The role of need assessment is wide in the organization because it is the systematic process for
determining needs between current conditions and desired conditions. It is necessary for the
organization to identify the performance gap otherwise it has to face huge losses due to collect
wrong information. Need assessment is the medium to provide the specific area of the
organization which require training program for developing the skills of the organization as well
as employees (Ford, 2014). It has been analyzed in the context of Atlassian that it is facing
challenges in customer satisfaction. The performance gaps regarding this challenge are
mentioned below:
Lack of high quality services
Customer satisfaction is directly or indirectly is connected with the quality of services and lack
of quality of products and services may break the chain of customers. It has been found that
Atlassian is facing concern about the dissatisfaction of customers towards services. It brings the
difficulty for the organization to retain the potential customers in the global market as well as it
is the major reason of not expanding the business worldwide. This performance gap shows that
the current condition of company is not compatible with desired outcomes which reflect the need
of training program.
Improper production of goods and services
Proper production of goods and services may lead the organization in to higher position because
it helps to increase the customer satisfaction. It has been analyzed that the main goal of the
company is to advance the humanity through the power of the software but due to lack of proper
production of goods and services, company is facing the challenges of customer dissatisfaction.
With the help of training program, Atlassian can get better improvement in this field which will
be helpful to enhance the customer satisfaction (Katzenbach & Smith, 2015).
Unaware about the changing needs
Changing needs of clients are the major point which should be known by each employee to
improve the productivity of the organization. It is the gigantic performance gap which requires