logo

Training Program For Cross Cultural Management

   

Added on  2019-10-30

13 Pages3110 Words202 Views
Running head: TRAINING PROGRAM FOR CROSS CULTURAL MANAGMENTTRAINING PROGRAM FOR CROSS CULTURAL MANAGMENTName of the student:Name of the university:Author note:

1TRAINING PROGRAM FOR CROSS CULTURAL MANAGMENTExecutive summary:The training organization has come up with strategic planning for development ofcommunication within the workers of the Opal-Mart. Workers of the organization are ofChinese, Indian and Australian background and therefore they are having huge issues in propercommunication. Their sentiment is hurt as others are not respecting and valuing their culturesthese are resulting in loss of productivity. Therefore, a communication training program isproposed by us who would be helping the workers to overcome the barriers easily. We areproviding evidence based training program which is prepared keeping the necessities of theworkers of Opal-Mart in mind. Unlike other training organizations, we do not provide the samestrategy with every organization; rather we make them depending on their needs. A preplannedtimeframe is providing for the training program which will have five important topics to cover. Avery short period of time will be allocated for the training so that the company does not have tolose the valuable working time of the workers. Rather a planned 14 day trained period with allimportant criteria should be covered. Moreover we have appointed stalwarts in the trainingsessions that have more than ten years of experiences in cross cultural business who can providetheir own experiences. These would help he workers to relate with their experiences. Moreover,we are also providing an evaluation program and based on that free one month training would begiven to those who are not yet accustomed within multiculturism communication styles.Therefore, we are providing an assurance that we are taking the entire responsibility of theworker and their skill development in communication for which Opal-Mart can trust us andproceed with the training deal.

2TRAINING PROGRAM FOR CROSS CULTURAL MANAGMENTBackground:Most organizations are adopting the culture of recruiting employees from all over the world sothat they develop workforce diversity. When people of different backgrounds are seen to worktogether, they are seen to come up with new ideas as well as with new pattern that help inbringing innovation and also raise the productivity of employees. However, management of suchdiverse workforce are not without the presence of challenges and therefore the management teamhave to take strategies which will inevitably help in maintaining unity among the differentemployees and they produce a collaborative work output (Moran et al. 2014). It is seen in Opal-Mart that employees of different backgrounds and culture are facing severe issues in theworkplace as they are developing misunderstandings among them mainly from differentintercultural communication issues. With the passing of days, the conflicts are becoming morefrequent which is not only affecting the productivity of the organization but is also making theregular running of stores very difficult. Hence, it is extremely important for the organization toconduct proper training classes for the employees coming from diverse backgrounds and so thatan environment of collaborative work output can be achieved which not only helps in achievingthe organization’s vision but will also make the workplace healthier which will result in lessmental as well as physical stress on the individuals (Thomas and Peterson 2017). The mainaudience of the training sessions will be the employees working in the stores who are comingfrom different backgrounds like Australian, Indian as well as Chinese and they have differentoutlooks towards personal and physical lives. The training will be planned in such way that theemployees are benefitted by developing a new outlook for working in diverse workforce whichwill eventually help in diminishing the tensions that are present between them and develop unity

3TRAINING PROGRAM FOR CROSS CULTURAL MANAGMENTamong workforce where each of the employee will work in accordance with each other’s respect,value, morale and others (Eisenberg et al. 2013). This will inevitably overcome thecommunication barrier and thereby help in developing the productivity of the organization.Importance of training:A proper cross cultural training is very important for organization which harbors individualsfrom different backgrounds. In the Opal Mart organization, one section of the workforce belongsto western background and the other two workforce- which are the Indians and the Chinesebelongs to eastern culture. Again within the eastern culture, both the two groups have differentculture, tradition as well as values which are neither similar nor are knowledge to the oppositegroups. It is inevitable for such a wide variety of people to face regular classes of their beliefs,traditional, working patterns and others (Neuleip, 2017). Moreover language barrier is the mostimportant factor here. The following two important points to be addressed by the trainingorganization areDifferences in verbal and non verbal communication procedures:Australians, Chinese as well as Indians follow different patterns of verbal as well as nonverbal communications. They have different working styles and their ideas about workethics are also different. Often verbal and non vernal communication results indevelopment of different misunderstandings which if not resolved may lead tofrustrations (Deresky, 2017). This eventually impacts the employees feeling for eachother as they tend to see each other in negative lights. These result in decrease ofproductivity and efficiency mainly as a reason of lack of knowledge or appreciation ofcultural differences.

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Opal Marts Path New Communication Culture
|4
|710
|30

(solved) Business Proposal Doc
|5
|1371
|237

Communication Culture Change Assignment
|16
|3021
|34

Train2Learn.com: An Organizational Dialogue Training Company
|14
|2904
|221

Managing Multiculturalism and Diversity Reflective Journal 2022
|6
|1394
|21

Assignment about the Business Communication 2022
|4
|732
|12