Assignment：Time Management (Doc)

TRANSFERABLE SKILLS
IN HEALTH AND SOCIAL
CARE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P 1 Own responsibilities and performance Objectives...............................................................1
1.2 Own effectiveness against the objectives..............................................................................2
1.3 Recommendation for the improvements...............................................................................3
1.4 Motivation techniques in order to improve performance......................................................4
LO 2.................................................................................................................................................4
2.1 Work base solution for the problem in the case study..........................................................4
2.2 Variety of styles at different level in a manner which is appropriate...................................5
2.3 Time management strategies.................................................................................................6
LO 3.................................................................................................................................................6
3.1 Roles of people in a team and how they achieve the goals...................................................6
3.2 Team Dynamics....................................................................................................................7
3.3 Alternative ways of completing the task...............................................................................8
LO 4.................................................................................................................................................9
4.1 Tools as well as methodologies.............................................................................................9
4.2 Strategy...............................................................................................................................10
4.3 Potential impact...................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERANCES................................................................................................................................1

INTRODUCTION
Transferable skill plays a major role in the health and social care industry using which the
company can built empathy, flexibility and team work with the company. Here for the study
Orchardville company is taken which is a social firm. The firm helps the disabled and Autistic
Spectrum persons helping in providing employment. For the study responsibilities and
effectiveness is taken under consideration. Recommendation is made along with the motivational
technique under the study (Kirkpatrick, Hoque. and Lonsdale, 2019). Work based problems and the
time management strategies are discussed. Team Dynamics and the tools and methods are
studied in detail.
LO 1
P 1 Own responsibilities and performance Objectives.
Responsibilities.
There are various responsibilities of me working under the health and social care sector
and the same are mentioned below:
Ensuring the communication effectiveness
It is the most important thing to make sure that the message is delivered to all the
departments under the HCS effectively. For example the appointment team for the patient must
make ensure that the appointment must be as per schedule and the treatment of the patients must
be done as per the appointment, there must not be any communication delay due to which other
patients suffer.
Effective plan for health care
It is very important to design a health care plan in order to provide a quality health care.
In which what are the benefits as well as harms along-with the outcomes must be mentioned
(Franklin. and et.al., 2019). What are the possible health care services and what are the possible
drugs which can cure the disease must be mentioned in the plan.
Manual handling.
It is the utmost responsibility to check whether the patients are managed properly or not.
If the number of patients is large then it creates chaos and the same must be managed in order to
satisfy them well. If there is any staff which is missing then it is the responsibility of the
employee to take his or her position and keep going the work. For example if the patient is old
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and the same the guy who is having the responsibility to push the chair of that guy is missing
then the same must be handled by the employee by replacing that guy.
Deal with health and safety
It is the responsibility of the employee to regularly check the health of the patient and the
same must be provided with proper medicines. There should also be proper management of
medicines in which the patiences must not be sent them back disappointed (Hunt. and Mason, 2019).
If the medicine is out of stock or not properly managed then it will result in delay in time for
treating the patient.
Dealing with the Risk assessment in work context
In order to minimize the problems related to safety of the patients the risk assessment
must be applied. Under the Risk assessment the patient which is facing the most problems must
be given priority (Kirkpatrick, Hoque. and Lonsdale, 2019). Under which what are the potential
risk of not giving the serious patients' priority treatment must be analysed and the same must be
reflected while giving priority.
Improving the semi quarterly for the semi issues
If the problem of the patient is not that major than the same must be categorized in the
semi quarter field and the treatment of the patient must be improved considering the semi issues.
For example for the viral disease the environment in the HSC must be clean so that it do not
affect others.
Team work engagement
It is the responsibility of the employee to engage the members of the team fully and with
dedication. Work distribution and work allocation must be made in the team in which each one
must be responsible for the work allocated.
Performance objectives.
They are the targets which are set on the basis of quarterly, semi-annually and also on
annual basis. SMART is used for the performance objective.
Specific.
The objective of the company must be clear and also the future vision of the company
must also be clear. Here for me the objective will be Quality service with cost effective
approach.
Measurable.
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The objective must be measurable in which the company must be able to measure the
actual performance with the planned performance (Atkinson, Collis. and Schneider, 2018). The
Measurement for me will be achieving the customer satisfaction level by 100%.
Attainable
The goals set by the company must be attainable in which the company must focus on
setting the targets which are effective and attainable in which the target of me set is setting beds
for the patients around 60% next year.
Relevant
The objectives set by me must be relevant to hospital industry and not the other industry.
The objective for me will be development of parks in the hospital which will give the message of
prevention is better than cure.
Time Bound
The time boundation for the objective of the company will be 5 years in which the
company must completed the social welfare as well as improving the service quality of the
company.
It is very important to set issues and services because this will lead to management and
management will result in better performance of the HSC. Currently as an employee I am
focusing on making a plan in which all the set targets are details are mentioned. As per the set
targets the focus of achievement of mine will be on providing the best treatment by best service
in the market in much cost effective way. This can be done by increasing the budget for the
service in which premium quality service is provided to all customers. Only higher prices will be
charged from the one suffering from severe disease. The targets which are met so far are the 100
automatic beds fixation and quality wheel chair (McClean. and et.al., 2019). As per the health
and social care act 2012 it is important to maintain the quality of service in which the doctors
must treat the patients well and with all the best service they can provide.
1.2 Own effectiveness against the objectives.
The effectiveness of mine in order to achieve the objectives are as follows:
Time Management
I am having time management skills in which the shift of the doctors can be done by me
in order to better manage the patients. This will help the patients to be managed at all time
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whether it is night or day. This will help in achieving the objective of attainable of the target set
by me.
Planning and organizing the work
I am having the ability to make plan and as per the plan manage the work in which what
time is appropriate for the patients' treatment will be seen after viewing availability of the
doctors for the relevant patients (Cronin. and Hawthorne, 2019). There are various activities such
planing for finance and planing for the operation and customer service which will be done by me
after doing analysis of the work culture of successful hospitals. This will help me in achieving
the objective of Measurable and time boundation.
Implementation of the plan.
Implementation of plan will done by me in order to get the best possible results in which
I will focus on timely action towards the plan and also timely implementation of the deviation in
the plan as per the requirement of the situation. This will help me in achieving the objective of
being specific to the plan.
1.3 Recommendation for the improvements.
There are various areas in which there is much need for the improvement and the same
are as follows:
Sensibility
Sensibility hinders me to fairly evaluate the performance of others and using the
emotions I used to take decisions which can be partial. This factor of mine must be improved in
order to produce better results and fair judgement.
Lack in patience
I am also having lack in patience in which I used to loose temper and used to take
inappropriate actions which forces me scold the subordinates (Marín, Tur. and Challinor, 2018). I must
improve them in order to have effective and efficient results which makes me calmer and
focused towards the work and this will also change my working style.
Too honest
Instead of being diplomatic I used to be too honest which results in taking inappropriate
actions which are not necessary for me as well as company. I must improve this weakness of
mine by trying to be diplomatic and clever.
There are various methods for the appraisal and the same are as follows:
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360 degree appraisal
This is the appraisal in which all the employees of the company rate the performance of
the company in which all the factors of the employee form part of it. Such as behaviour of the
employee, performance of the employee, mistakes made etc. On the basis of which appraisal of
the employee is made. The advantage is increase in overall analysis of employee and the
disadvantage is may lead to partiality.
Manager vs employee
As per this the manager must be loyal towards its employees and the employees must be
loyal to its managers (Cronin. and Hawthorne, 2019). The advantage is the increase in
productivity and the disadvantage is increase in gossips.
CPD model- online training.
The online training will help the employees give training in much cost effective and
much innovative way. The advantage is it is cost effective and the disadvantage is it may lead to
lack of understanding.
Inclusive approach.
Equality among the employees plays a major role in which the issues such hesitation and
sensitivity will be addressed by giving all the employee equal rights for all the things. Diversity
is another factor using which specific cultural and tradition of the employees will be kept in mind
this will lead to emergency of feeling in employee that they are respected in the company.
1.4 Motivation techniques in order to improve performance.
There are various motivation techniques which if used by me will help me in improving
the performance.
Smaller goals for week
Radiating positivity
I will focus on radiating positivity by making laugh the audience, playing games in the
garden and also spreading fun around. This will make me enthusiastic and energized and the
same will result in improving my productivity towards the work.
Theories
Behaviouristic
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As per this theory the behaviour of the employees is boosted in order to derive maximum
results from them. The behaviour of the employees in which I will focus on motivating the team
members and the same will help in making the audience positive and me also positive. Spreading
positive first need a person to have positivity.
Maslow theory of motivation
As per this theory the employees of the company are motivated to achieve certain things
which can be for the purpose of physical survival or achievement of certain task (Leralta. and
et.al., 2018). I will use this theory in order to make the employees achieve the big targets by
dividing the task and also this will help in motivation level of the employees to be boosted and
this will increase the concentration level of me and also stress level of mine will be managed.
LO 2
2.1 Work base solution for the problem in the case study.
After reading the case study it is found that Mark was having the Autistic Spectrum
Disorder in which he used to take extra time for the work. There was also a trial for a six months
in order to find out at what factors Mark is bad at and to improve those factors. The problems
faced by Mark was he was finding very difficult to fix the sling to the hoist which is appropriate.
HOW TO RESOLVE PROBLEMS
There are many ways using which the problems can be resolved as one is mentioned in
the case study which is increasing the working hour for Mark so that the stress level of Mark can
be managed and also the working of the Mark can be managed.
Training and development of the employees must be improved in which they must be
known how to use advanced technologies such as Artificial Intelligence are made known to them
(McClean. and et.al., 2019). This will lead to just setting the system and the system automatically
detect the problems and will also find out ways for solving the problem this will lead to auto
solution of the problem.
To fix the sling to hoist proper training must be given to the employees in which they
must be taught how to effectively use the machinery in order to bring the desired result more
quickly. Without giving training it is obvious that the employee will take time to complete the
task.
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2.2 Variety of styles at different level in a manner which is appropriate.
There are various styles which used appropriately at appropriate level can result in
effectiveness and efficient results. There will be three levels of communication which will be top
level communication, middle level and bottom level.
Lower level communication.
Under the lower level communication appropriate team will be made in which the team
will focus towards training of the employees for a month in which wheter the employees is fit for
work will be determined and the same information will be passed to the middle level
management. The communication style used here will be Assertive in which what are the needs
and wants of the employees are made known to the middle level management.
Middle level management
The communication will be received by the middle level management from the lower
level management in which the machinery training and the software and programming training
will be given and the same will be used for knowing the efficiency level of the employees. In
which the communication of how much the employee is efficient and whether the employees has
passed the test for machinery and software learning will be passed to the top level management.
The communication style used here will be Assertive-Passive in which at some level the needs
and wants of the employees will be taken into consideration and at some level they will not be
considered because the same are already determined (Von Schenck. and et.al., 2018). The information
will be conveyed to the Top level management about the employees.
Top level management
This is the final level of the employee in which whether the employee is completely fit
for the work will be known and the same will be used for the preparing the report of the
employee in which the employee performance will be shown to them. The top-level management
will do communication with the employee in order to show them where they were and where
they have reached now. The communication style used here will be Passive which will be
ultimately be used to convey the message to the employees. This will be used for fair
presentation of the report to the employees.
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2.3 Time management strategies.
Time management strategies are the strategies which are used for management of the
time in which planning of the time and the planning of the task which are required to be
completed are mentioned in that strategies. The time management strategies used are as follows:
Stop procrastination.
In order to avoid the change within the current situation at Orchardville Company it is
must to avoid procrastination in which what are necessary changes such as enrichment of
employees and training of the employees will be done with full focus.
Dynamic list of the tasks.
A list which is dynamic will be prepared which will help the company in adding the tasks
which may be required in the future and also this will help the company to do maximum and
diversified task under the list (Leralta. and et.al., 2018). Training for the same will be given to the
employees which will help them to manage the work which is of multitasking.
Minimising the interruptions
If proper training is given to the employees then this will result in minimum interruptions
which will lead to save a lot of time and the same will result in utilising the time in other
activities such as bed management, service management, employees management and various
other activities.
Reviewing the day
Under the review of the day whatever the activities done by the employees will be made
known to them and analysis of the same will done in which what are the areas they are required
to focus on will be made known to the employees (Franklin. and et.al., 2019). This will lead to make
planing in which what are the things which can be done differently next day will be made known
to the employees. This will lead to sharing of the area in which the employees are lacking and
how to improve the area in order to save the time.
LO 3
3.1 Roles of people in a team and how they achieve the goals.
There are various roles which are played by the people in order to achieve the shared
goals and the same are reflected as follows as they are of five types:
A role which is action oriented: Sharper
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The people are the extrovert people to whom the task is assigned which is dynamic and
relish. These people are shark in mind and they used to accomplish the complicated and
challenging goal very fast and with accuracy.
Action oriented: Implementation
These are the people which are more believer of the implementation of the plan rather
making a plan in a team. These members are practical and believe in quick action with well-
organized attitude (Higham. and Phelps, 2019). These member helps in achieving the goal of
implementation of the plan in a team which is divided among each individual equally.
People oriented: Coordination
They are people in a team which takes participation in a team as a coordinator. They are
having proficient listening skills, and they follow the plans made by the planner effectively and
efficiently.
Thought oriented: Evaluation
They are the people who are serious and critical thinker in which critical analysis is done
and not rushing to the decision-making is done. This will help in achieving the objectives of the
goal of analytical decision-making which will result in better performance of the Orchardville
Company.
Thought oriented: Specialisation
The role of these kind of people is limited and the area in which they deal is of specialist.
The focuses towards the maintaining of the professional standards and also they used to show no
or very little interest towards the other activities. These people helps the team in taking the
decisions which are related to any special field which may be finance decision-making,
marketing strategies etc.
Each and every member of a team plays a equally important role which is used to achieve
the target of the company.
3.2 Team Dynamics.
Team Dynamics are the unconscious as well psychological things which are used to
influence the direction as well as behaviour along with the performance of a team. A team
dynamics is considered as good if the goal of the Orchardville company is effectively achieved
and bad if the goal is not achieved.
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The analysis of the the team dynamics of he current organization which is Orchardville
company is as follows:
Mark is a newly joined employee which is suffering from Disability and Autistic
Spectrum. Mark is unable to complete the task on time and also having issue in fixation.
Orchardville Company has done analysis of the employees and on the basis of the analysis Team
Dynamics are formed which are as follows:
Employee testing and its relation with lower management
A span of a month is taken for the testing of the employees and the results which are
derived from the testing will be shared with the lower management. The lower management team
will then help the middle level management.
Employee training and middle level management
The training of the employees will be done on the basis of the information received from
the lower management in which the middle level management will focus on allocated the
relevant job for the employee in which based on the result achieved by the employee the work
will be allocated (Darda. and Dias, 2019). The difficulty level of the job will also be decided on the
basis of the result. The report generated by this department will then go to the top-level
department.
Employee final report and top-level management
The final report of the employee will be made by the top-level management in which the
employee is fit for the work will be find out on the basis of the report.
This is team dynamic which will be followed by the Orchardville in order to make the
ones who are suffering from Autistic Spectrum employed and achieve better and effective
performance from them. In which the team will contain employee testing, employee training and
employee final report.
3.3 Alternative ways of completing the task.
There are various alternative ways to complete the task and the same are mentioned
below:
Looking forward and Kaizen approach
Continuous changing is a way using which Orchadville company can focus on continuous
improvement in which other factors such as motivation level of the employees may be focused
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on, sports and technological factors may be taken into account for the better achievement of the
result and timely achievement of the results.
Rewards
Orchadville can also introduce a reward system in which performance based reward will
be given to the employees and same will lead to achievement of the better performance of the
company. This will lead to achievement of better results of the company as well.
Technological usage
Usage of the technology will be given importance because this will result in getting the
exact and appropriate results for the company. The usage of technology will lead to innovative
way of measuring the loopholes of the employee and it is the most effective as well as efficient
way (Dyson, 2018). For example if there is a task of achieving the target of fixing 500 tools a day
then using the technology the same can be automatically divided into parts and the time as well
as breaks will also be automatically formed.
LO 4
4.1 Tools as well as methodologies.
There are various tools and methodologies which can be used under the present case to
solve the problems:
Tools
Creative Problem Solving(CPS)
Using this tool Orchandville company can solve its problem of task management in
which the company is lacking in working hours issue. CPS separates the divergent as well as
convergent issues of the task. Using this tool the thinking style of the employees can be changed
in which the employees will be made comfortable and this will lead to making feel the
employees safe and secure.
Drill down technique
This is the tool which is used for breaking down the complex problems into the tasks
known as progressive (James, Morgan. and Mitchell, 2019). This toll will help the company to resolve
issue of fixing the hoist. Steps will be made in which the employees will be taught how to install
the tool, how to colour the tool and then how to fix the tool will be made. This will make the
process easy to understand by the employee.
Methods
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Separate ideation
As per this method each problem which is faced by the employee will be deal separately
in which each problem faced by the employee will be analysed and the reason behind the
problem will be determined and then action against the problem will be taken (Lambert, 2018).
Here under the present case the problem of tool fixing will be done by analysing why the
employees are failing to fix the tool.
Brainstorming
It involves the idea using which the problems can be solved. Under the present case
Brainstorming can be used for finding the ideas about how to solve the problem of time
management in which the employees will be managed as per the task management in which the
time allocation to the employees will be based on the level of difficulty of the task.
4.2 Strategy.
In order to resolve the present issue the Company must focus on strategy which is
Function strategy is focused in which the company must focus on improving the functions.
SWOT Analysis:
Strength- Providing employment to Disability and Autistic Spectrum patients.
Weakness- Work load.
Opportunity- Usage of advance technologies.
Threat- Enterace of new company which provide better working opportunities for the workers.
Vision statement:
The company must focus on advanced machinery and tools which can be used to manage
the work and also the will help in reducing the stress level of the employees by making them
more engage towards the work.
Mission statement:
As per the statement the company must know how the objectives of the company can be
met (Hackley. and et.al., 2019). In how to take small steps by the company in order to resolve the
issues faced by the employees can be resolved.
4.3 Potential impact.
The potential impact of the implementation of the strategies on Orchardville company
are:
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 The company will be successful in managing the employees stress and working
environment (Cronin. and et.al., 2019).
 The company will able to complete the task quickly and effectively.
 The employees will feel save and secure working in the company.
 It will lead to stress and work management of the company.
CONCLUSION
As per the study it is concluded that there are various factors and and not the single factor
due to which the effective management of the work in the organization takes place. The factors
are motivation, responsibilities, recommendation, identifying the problems, analysing the
problem and then finding ways to solve the problems. The employees problems are must to be
resolve and if the employees are suffering from disease like Disabilities and Autistic Spectrum
then sensitivity analysis must be done by the company. Communication styles also matters a lot
while passing the important information. There are also various tools which are used for the
problems solving in the work place.
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