Different Ownership Roles in Travel and Tourism Industry

This article discusses the different ownership roles in the travel and tourism industry and their impact on customer satisfaction and market performance. It covers topics such as travel planning, transportation, accommodation, and tourist sites. The TUI group is highlighted as an example of a company that follows government regulations and delivers quality services to its customers.

DIFFERENT OWNERSHIPS AND THEIR ROLES
Travel and tourism is an growing industry which affect
overall development of the company. They define new
concept for their visitors so that they use their services
and satisfy their needs. The concept of travel and
tourism industry is related to the distribution and
various roles which is set by the government bodies
and tour operators to improve their performance at
market place.
UK government set various rules and regulation
for travel and tourism industries which aid in providing
quality services to their visitors and get their higher
satisfaction level in appropriate manner. TUI group
implement all the rules and regulations in their
activities so that they deliver quality services to their
clients. This industry includes various sectors which
helps in inviting large number of visitors. These
sectors are travel planning, transport sector,
accommodation and many more which helps in
fulfilling the clients demand.
Travel planning: In this the company provide
their services with the help of other travel agent and
agencies. So that it become more easy to make an
effective plan. Planning process is more important for
the people before going any destination. In this the
travel agents are set their shop for their visitors so that
they easily consul with them ad provide all the
information about all the package which offered by the
company.
Transport: It is an important element for the travel
and tourism industry. The visitors use transportation
facilities like train flights and buses for reach at
particular destination. In this the TUI group provide
such kind of transport facilities to their customers so
that they attain better success at market place.
For example, a visitor wants to visit one country to
another country so that it is tour operator responsibility
to provide proper transport facilities to their customers.
Accommodation: It is also an effective facility
which has to provide their visitors so that they satisfy
their needs in effective manner. It includes various
facilities which give to the customers at the time of
visiting like hotel services, apartment and many more.
The tour operator has to deliver and provide quality
services to fulfil their customers’ needs according tom
their requirement so that they get their positive
satisfaction and also improve their performance in
marketplace. They also include extra services like
shopping and food services which also affect the
client’s satisfaction.
Tourist sites: It is important for the customers
which is related to the location as well as destination of
the customers where they want to visit. For attain their
satisfaction location should be attractive for the visitors
so that they come back again for the visiting purpose.
There are some attractive destinations like natural park,
museums and many more location where tourist wants
to visit. In this the TUI group also provide effective and
attractive destinations for their customers so that they
easily retain their existing clients and also attract new
customers over there for long time.