Understanding and leading change in an organisation

UNDERSTANDING AND
LEADING CHANGE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Impact of change on an organisation's strategy and operations.............................................1
P2 Internal and external drivers of change which affect the leadership, team and individual
behaviour.....................................................................................................................................3
P3 Evaluating measures from which negative impacts of changes can be minimized..............5
TASK 2............................................................................................................................................8
P4 Different barriers for change and how they influence the leadership decision making.........8
TASK 3..........................................................................................................................................10
P5 Different leadership approaches to deal with changes.........................................................10
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Changes in the organisation is necessary for continuous improvement and increasing the
profitability. The report covers the impact of changes on Domino's and Pizza hut strategies and
operational activities. The ways in which internal and external drivers of change affect the
leadership, team and individual behaviour will be discussed in this report. Some measures which
can be taken for minimising the negative impact of changes also covered in this report. The
barriers for making changes and how the affect the decision making of leaders will be discussed.
Finally, the different leadership approaches and the best one for dealing the changes will be
covered in this report.
TASK 1
P1 Impact of change on an organisation's strategy and operations
Every business requires changes in their process, techniques, tools and management that
helps to increase the performance of the firm effectively and efficiently. Changes are necessary
to achieve positive results in terms of profitability and production. Change in management or
tools also can be helpful to provide help for an individual for making successful personal
transitions (Benton and Visbal, 2018). Management and leaders should analyse the potential
areas which required changes to maximise the profitability and goals into a broader business
context effectively. This will help them to compete with others in the market.
CHANGES IN ORGANISATION
 Structural changes: Structural changes are made according to the firm structure and
design which might be internal or external factors affect the way an business run
effectively. Structural changes include things such as chain of command, business
hierarchy, management system, administrative process and job structure effectively.
There are some certain circumstances which should be involved in structural changes
such as acquisition and mergers, market changes, job duplication as well as policy and
procedure changes efficiently. For an example, Domino's and Pizza hut, both firms are
famous for making pizza and other related fast food products for customers in a same
market effectively (Boat and Taylor, 2015). Both firms have similar structure that they
both are related to food industry. Thus, structure changes will help both firms to
differentiate their own structure in the market .
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 Strategic changes: Strategic changes such as purpose of the firm, strategies and plans,
overall goals and objectives and vision of both organisation . Domino's and Pizza hut
both businesses should make changes in their strategies and plans to attract new and
target customers in the market effectively and efficiently. This will help them to manage
their business activities internally and externally. Changes made in such things, products
and services, offers and customer segments to reach the market will help them to be
strategic towards their goals and objectives effectively. Position in the global economy,
distributors and other logistical requirements are some best examples for changes made in
strategies and plans. The main impact of these changes affects the operational activities
and management in both positive and negative terms.
 Process changes: As Domino's and Pizza hut both have similar products and famous for
making fast food especially Pizza's for customers in the market. The process for making
products and services are different from each other that they both have their individual
procedure to manage their products tastes and preferences according to the customer’s
demands and perceptions effectively (Croft, 2017). This will have a positive impact on
their strategies and operations.
The primary activities of Porter's value chain model will also help to analyse the impact
of changes in both Domino's and Pizza hut strategies and operations efficiently. The model
involves some factors which affect the operational and strategic activities of organisations which
is also known as primary activities.
 Inbound logistics: Inbound logistics involves all the procedures which are related to
Domino's and Pizza hut storing, receiving and distributing the products and services
internally. Relationship from suppliers is the main factor here for creating value for
Domino's and Pizza hut effectively.
 Operations: Operational system of Domino's and Pizza hut are the transformation
activities which will help them to change their inputs into outputs . Changes in strategies
and operational activities have a significant impact on the objectives, customers and other
internal activities of both firms which help them to increase their profitability and
production in the market .
 Marketing and sales: Changes in strategies and operations will affect the market and
sales of Domino's and Pizza hut that they are able to manage their customers for
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