Factors Affecting Leadership in Change Management

The given assignment provides an overview of different factors affecting leadership in change management. It discusses external and internal factors that contribute to the effective implementation of change initiatives. The assignment references various books and journals that provide insights into leading change, innovation, and sustainability. It also highlights the importance of conscious capitalism, making strategy work, and identifying safe havens for biodiversity under climate change. Furthermore, it explores how social, cognitive, and behavioral capabilities matter in leading virtual teams and change management.

Understanding and
Leading Change

Contents
INTRODUCTION.....................................................................................................2
TASK 1...................................................................................................................2
P1 Comparison among various organisational operational strategies after
adopting changes..........................................................................................2
P2 Measurement of External and Internal drivers of changes on leadership,
Individual and Team......................................................................................4
M1.................................................................................................................5
M2.................................................................................................................6
D1..................................................................................................................6
P3 Evaluate how to minimize negative impact of change on organisation. . .6
TASK 2...................................................................................................................7
P4 Barriers which effect the change and affect leadership decision making
strategies......................................................................................................7
M3.................................................................................................................8
D2..................................................................................................................9
TASK 3...................................................................................................................9
P5 Application of suitable leadership style in organisational context............9
M4...............................................................................................................10
D3................................................................................................................10
CONCLUSION.......................................................................................................11
REFERENCES.......................................................................................................12
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INTRODUCTION
In modern scenario for making business successful in nature and attain growth, it is
highly essential to adopt latest technology along with various tools and thus utilise them in better
way. Besides this, due to present situation within market it is highly essential to adopt the
flexibility as there are uncertain changes in trends, tastes and desires of customers (Aslan and
Reigeluth, 2013). After adopting flexibility, smooth running of operations can be seen and
modifications can be done in better way. Company chosen for this report is Costa Coffee and
Starbucks who are multinational companies and deal in coffee products. There are various things
which will be discussed within this report like impact of the changes within the structure of
company along with its policies. Along with this, there are various others sections which will be
discussed within this report drivers making impact upon the leaders and team behaviour for
objectives completion in better way.
TASK 1
P1 Comparison among various organisational operational strategies after adopting changes
There are many kinds of factors like tastes, culture, technology and many more who are
responsible for the modifications happening within marketplace. Whole process of changes
taking places is stated as organisational changes (Clarke and Persaud, 2011). There are many
kinds of changes which take place which had to be adopted by company for having the best
opportunities within future for employees and management. Examples are being taken of two
companies running process on global level and they deal in food sector named as Costa Coffee
and Starbucks.
STARBUCKS
This company can be stated as one of the largest company dealing in coffee sector at global
level. Company was mainly founded in year 1971 by three people whose names are Jerry
Baldwin, Gordon Bowker and Zev Siegel in Washington DC in USA. In present, there are about
15000 stores working at global level in about 50 countries.
COSTA COFFEE
Costa Coffee is mainly known for its coffee beans selection and making up of coffee in unique
tastes along with its traditional methods of serving. This company has been mainly established in
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year 1971 in London. This company has been dealing in about 31 countries and has around 5000
stores across the globe.
There are various kinds of policies which are being formulated by both of the
organisation which are being described below:
Strategies Starbucks Costa
Competency Based Strategies There are certain kinds of
needs and wants which need
to be determined by company
and thus bring modifications
as per desires of customers
(Doppelt, 2017). Numerous
kinds of changes have been
made within the menu card of
this company along with
bringing innovation along
with classification of needs.
This company mainly deals in
Infusions and Mock tails.
There is the main difference
among the Starbucks and
Costa Coffee and that is Costa
Coffee does not mainly focus
upon the trend and desires of
customers much. Price of the
products is high in nature
which in turn has reduced the
customers. Inspite of this
company has been successful
in bringing more customers by
innovation within process and
products.
Pricing Strategies When the company got the
high brand name, they
increased the prices by 50%
which in turn gave negative
impact upon the customer’s
retention. So company had to
reduce the prices after
conducting the research within
marketplace and thus after that
they designed the pricing level
again by making it reasonable
There are various kinds of
effective strategies which are
being made by company in
order to gain competitive
advantage. There are some of
innovation is done in bringing
unique taste along with
various other flavours which
in turn can bring new kind of
experience to customers.
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for customers.
Advertising and Promotions
Tactics
There are various kind of
effective strategies which
needs to be adopted by
company and thus for that
high amount of funds are
being needed. Large market
share has been adopted by
company by implementing
tactics.
Main focus of this company is
not on making certain kind of
tactics for promoting the
company but due to dynamic
nature of market, there are
number of tactics are being
adopted by company for
promotional activities in order
to attain high market (Fullan,
2014).
Process There was certain way by
which process were being
operated by company.
However, company has
bought some kind of essential
changes within it in order to
maintain position within
market.
There are various kinds of
tactics which has been
implemented by this company
and among them common one
is traditional method of
serving customers. However,
changes are being made within
hospitality, presentation,
communication and many
more.
P2 Measurement of External and Internal drivers of changes on leadership, Individual and Team
Leadership
Leadership can be stated as procedure where there is group of people which are being mainly
stated as team which is being mainly lead by person named as leader. In order to become a
leader, certain kind of skills and abilities are required so that team can be leaded effectively
(Fyke and Buzzanell, 2013). There are various kinds of drivers which have the potential of
creating impact upon the process and operations of company and among them major ones are
Internal and external factors which are being described below:
Internal Drivers
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There are various kind of structures which are being defined like capital structure and goodwill
of the company included within marketplace. There are numerous factors like innovation and
creativity for enhancing brand value and these factors plays essential role (Gupta, 2011). Secured
and comfortable environment is being needed by company within workplace for applying
changes within workplace.
External Factors
These are the factors that play crucial within business for attaining growth and success in
effectual manner. Another factor which has made impact upon the factors of company due to
high level of competition. Numerous kind of factors which can be seen as external factors drivers
of changes which are like investors, govt. , technology and many more which can make impact.
Linkage of Leadership with drivers of change
A person can become a leader then only when he\she has high skills and abilities which can lead
a group of people. Determining and evaluating the nature of assigned project is highly essential
task so that work can be done in better way (Hrebiniak, 2013). There are various kinds of skills
and abilities which have to be present within a leader according to strategies and plan which in
turn can be adopted for attaining the target. Certain kind of benefits can be availed by company.
Leadership goals and motive
There are various kinds of leadership objectives which are being described below:
Direction: There is the team which is being directed by the leader by giving out effective
guidance for various kinds of purposes.
Control: This kind of factor is highly essential for monitoring and thus regulating the level of
performance.
Authority: There are various kinds of roles and responsibilities which are provided to a leader
along with certain level of power which in turn can give better guidelines to the team members
and thus objectives can be attained in effective and efficient manner.
Influence: There have been many of situations where company has face adverse scenarios and in
that leader has given effective guidance due to which it has been handled in various kinds of
situations (Keppel and et. al., 2012). There are various kinds of theories which are being adopted
and utilised for attaining the objectives in efficient manner.
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M1 Assess the different drivers for change in each of the given examples and the types of
organisational change they have affected
Coordinate effects can be seen of hierarchical exercises and different tasks because of
number of drivers and most fundamental among those are interior and outside. These can be
clarified by the expounding as culture of an association, representatives, administration,
contenders, Govt. also, numerous other people who assume viable part in accomplishment of an
association.
M2 Apply appropriate theories and models to critically evaluate organisational response to
change
Appropriation of idea of progress administration is exceptionally required by firm with the goal
that reaction can be accomplished natural changes. Kotter's progressions can be connected in this
sort of scene so that up-degree can happen in execution level of an association.
D1 Draw conclusions and recommendations with valid justifications for planning effectively for
change and applying change impact analysis
There are sure plans and strategies which are being made and to make them compelling in nature
it is profoundly fundamental to break down them in profound way for adjustment in procedure of
organization. Preparing and improvement sessions are given to representatives so ways can be
found for managing outside condition.
P3 Evaluate how to minimize negative impact of change on organisation
Due to variety of changes, there is high risk which is being involved which in turn can create
negative impact upon the framework and culture of company. Sector has been formulated within
Starbucks who has maintained its focus upon the resolving out the issues which are mainly being
involved within the business (Mukherjee and et. al., 2012). There are various kinds of methods
which are innovated and thus applied which in turn has negative impacts which are being
described below:
Lack of Support and failure: Due to miscommunication and lack of data, chances arise of
occurring of many kinds of situation. This in turn can be the reason for making certain kind of
changes within nature along with environment of company and its employees. Leaders and
managers needs to make sure that the task and activities are being attained in positive and
effective manner (Parsons and Cornett, 2011). There are certain kind of tactics which are being
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applied for uplifting the level of performance for various tasks and objectives along with certain
kind of changes which takes place within company.
Morale: In this kind of term, there are various kinds of factors which are being considered as the
human nature which are like level of confidence, skills and willingness for accomplishing the
aims and objectives within given period of time. There are numerous kinds of scenarios which
can be observed when there is low morale and confidence level which in turn is mainly making
impact upon profit and productivity ratios for the company. Changes which are adopted by an
organisation and that too in favourable kind of condition (Suchman, Sluyter and Williamson,
2011). Most essential duty of the company is on launching various kind of communication
channel in order to bring flexibility to survive within marketplace.
Expenses: There is the innovation which is being needed for making certain kind of changes
which are mainly being needed and thus it can mainly be applied within Starbucks. Arranging
funds is an easy task for a large company from the stakeholders or from the investors while the
small scale business faces much kind of barriers while making implementation. It is highly
essential for the company to have effective and efficient financial planning in order to have high
level of costing. There is much kind of options for the finance which are being obtained and
evaluated by managers and leaders and thus opting out for the best one which can fulfil the
needs.
Employee resistance: This can be stated as one of the basic things that changes within the
company has main impact upon the structure of company. There is the traditional process which
is being mainly utilised by company for operations conduction (Thomas and et. al., 2013).
Instance can be given up of the artificial intelligence for regulating the records along with data
for the process of manufacturing which in turn can happen within certain factors in system
apprehending.
TASK 2
P4 Barriers which effect the change and affect leadership decision making strategies
There are certain operations which are being mainly conducted by creating focus upon the
leadership and management which mainly remains effective and efficient. There are certain
kinds of aims and objectives which can be completed by manager as it is their main duty. There
are various kinds of plans and strategies which are being mainly formulated so that process of
decisions making can be made much more effective (van der Voet, Kuipers and Groeneveld,
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2015). There are certain kinds of elements which are present within company like Starbucks
which can make direct impact upon the leadership and decision making process of company.
There’s a department in Starbucks which can be taken as instance and that branch
especially looks out for effective modern techniques concerning marketing. While accomplishing
decision-making method, there are sure factors which need to be kept in thoughts like finding out
of plan, applying rules and plan and for this reason allocating those roles and responsibilities.
There are ranges of team members who've distinct point of view and thus large distinction occurs
whilst opting out effective alternatives for company. exchange management is the main purpose
at the back of numerous variety of consequences in an corporation and for this reason the ones
consequences directly influences various departments like sales, finance, operational,
manufacturing, administration and many others. Due to presence of several factors and factors of
complexity, performance stage of a worker can be fluctuated while making use of the ones
modifications.
There are various kind of factors which are being mainly needed like sound knowledge,
awareness along with vital data which can bring change within structure of and thus can support
the company. This can be stated as an important for a leader along with company to adopt
various kinds of changes like latest kind of technology along with other kind of tools which can
make impact upon environment and its dynamic nature. In this kind of situation, leaders and
managers mainly seek out for the certain skills and abilities for attaining various kinds of
objectives (Yoder-Wise, 2014. There are number of tactics which are being utilised for dealing
with situations so leaders of both mentioned companies can face issues for the process of time
consuming due to lack of high experienced employees.
On the choice making prepare of company, basically two components are show which
has coordinate effect on costs and budgets. In addition, conduction
of preparing and improvement sessions is being given so that components which are
being required to memorize around alter administration. For case: An association looks for out
for development and hence in that circumstance supervisors need to two alternatives:
either back can be produced through credits or it can be produced through debentures. Hence it is
required to have capital fetched assurance and look for out for last yields. This way on a border
level the barriers to leadership decision making can be as follows:
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Lack of finance – In order to implement modifications there is a requirement of adequate
funds which become a barrier in case of limited funds. Leaders in case of lack of finance has to
change their leadership style as to carry out the operations of an enterprise it is important that the
use of resources is done to their full capacity. In case of limited funds leaders have to ensure that
the work force is given proper guidance as this way wastage is evaluated and maximum returns
are delivered to the enterprise.
Lack of skills – It is important that the leader has different skills so that overall
productivity of business can be raised. A leader has to be creative, multi-tasking problem solver
etc. As this way he can bring best out of everything. In case of implementing change it becomes
crucial for the leader that he do not resist from same and gives maximum efforts towards
adopting same so that accordingly business can be carried out. In case of change it becomes
difficult to understand for leaders as what will be the best solution for the cited enterprise.
Lack of clarity of objectives – When a new code of conduct needs to be implemented it
becomes difficult to achieve the desired goals and objectives as there are chances that effective
channels of communication is not use and hence due to misunderstanding of objectives the whole
work force may work differently.
M3 Use force field analysis to analyse the driving and resisting forces and show how they
influence decision-making
There are number of boundaries which happen extraordinarily while taking authority for changes
and different adjustments. The purpose for obstructions is low train and fearless, poor
correspondence, high cost, indiscretion and numerous others. Every one of these variables can
possibly specifically influence the efficiency and benefit in negative way. By a case it can be
expressed unmistakably that it is very basic to have compelling correspondence channels
generally fundamental information won't be shared and handled for future basic leadership
process.
D2 Critically evaluate the use of force field analysis in the context of meeting organisational
objectives
To decide the execution phase of staff individuals, minimisation is being finished by compel
field thinking with the goal that real aptitudes and capacities can be resolved for specific
alterations. Preparing is being given to workers with a specific end goal to enhance their
aptitudes and abilities so undertakings and exercises can be executed in smooth way.
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TASK 3
P5 Application of suitable leadership style in organisational context
As per the nature of business, there are various kinds of leadership theories which are being
implemented. There are various kinds of tools and techniques and styles of leadership which are
being used within stores and this in turn will directly lead to effectual management along with
attaining aims and objectives (Different type of leadership styles, 2017).
(Source: Leadership Styles, 2018)
 Autocratic: In this kind of factor, performance of leadership is being given mainly by
collecting the feedbacks along with surveys from the employee of company and other
members who are related with company in any manner.
 Democratic: This kind of approach is highly utilised with the motive of leading and
promoting the company which in turn can give scope of participating along with
feasibility to the people. Starbuck’s employees are being provided much kind of
opportunities in order to mainly uplift the skills and abilities which in turn can mainly
enhance the future of company.
 Laissez Faire: On an Individual, there are various kinds of fundamentals approach which
are being applied specially by an individual. There is certain need of giving out the rights
so that right ways can be chosen along with certain tactics which in turn can be mainly
applied and thus it needs to be making sure that there is the balance which is being
maintained along with operations which are being operated in better and smooth manner.
 Transformational: There are number of approaches along with skills which are being
mainly possessed by a leader in order to analyse the change and thus making the certain
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objectives and aims which in turn can be mainly provided with the guidance along with
so many ideas full of innovation and thoughts. There are certain kinds of strong relations
which are being maintained with employees which in turn can give dynamic nature to
employees of Starbucks.
 Transactional: In this kind of approaches, main focus is on having the relations in
smooth and healthy manner with employees. There are various kind of techniques and
tools which are being mainly utilised hen the policies and strategies are being formulated
like appreciation, rewards and recognisance along with promotional activities as well.
M4 Evaluate the extent to which leadership approaches can deliver organisational change
effectively applying appropriate models and frameworks
There are different administration styles which can be utilized by an organization according to
the necessities of circumstance and those styles are Absolutist, Majority rule, Laissez
Reasonable, value-based and transnational. This empowering agents administrators to make such
condition in which abnormal state execution can be given by staff individuals and in this way
they can achieve the points and targets of firm inside distributed timeframe and that too in strong
way.
D3 Critically evaluate the effectiveness of leadership approaches and models of change
management
In the event that the administrators of an association need a few changes in the exercises and
tasks which are being led, they have to embrace different plans and systems alongside authority
styles. This will thusly will help an association to accomplish the points and destinations of firm
specifically timeframe. Kotter's model of progress administration and certain styles of authority
should be embraced in dealing with the acts of business in adequate and methodical way.
CONCLUSION
From the above report, it has been comprehended that within the business process, it is
highly essential to have the knowledge of various kind of changes within it. With this kind of
knowledge, various kinds of benefits can be availed in better and effective manner. There are
mainly two kind of organisational aspects within the business for determining and mainly
defining the endeavour of making certain changes which are attached with the company along
with customers. There are number of things which are being mainly discussed like various kinds
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of scenarios and obligations which ash made direct impact upon the management and operations
for applying those kinds of changes. Along with this, there are number of essential factors which
have made direct impact upon the operations and those kinds of factors are external and internal
factors which in turn will help in attaining the aims and objectives in effective and efficient
manner.
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REFERENCES
Books and Journals
Aslan, S. and Reigeluth, C.M., 2013. Educational technologists: Leading change for a new
paradigm of education. TechTrends. 57(5). pp.18-24.
Clarke, C.M. and Persaud, D.D., 2011. Leading clinical handover improvement: a change
strategy to implement best practices in the acute care setting. Journal of patient safety.
7(1). pp.11-18.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Fullan, M., 2014. Leading in a culture of change personal action guide and workbook. John
Wiley & Sons.
Fyke, J.P. and Buzzanell, P.M., 2013. The ethics of conscious capitalism: Wicked problems in
leading change and changing leaders. Human Relations. 66(12). pp.1619-1643.
Gupta, P., 2011. Leading innovation change-The Kotter way. International Journal of Innovation
Science. 3(3). pp.141-150.
Hrebiniak, L.G., 2013. Making strategy work: Leading effective execution and change. FT Press.
Keppel, G., and et. al., 2012. Identifying and understanding safe havens for biodiversity under
climate change. Global Ecology and Biogeography. 21(4). pp.393-404.
Mukherjee, and et. al., 2012. Leading virtual teams: how do social, cognitive, and behavioral
capabilities matter?. Management Decision. 50(2). pp.273-290.
Parsons, M.L. and Cornett, P.A., 2011. Leading change for sustainability. Nurse leader. 9(4).
pp.36-40.
Suchman, A.L., Sluyter, D.J. and Williamson, P.R. Eds., 2011. Leading change in healthcare:
Transforming organizations using complexity, positive psychology and relationship-
centered care. Radcliffe Publishing.
Thomas, T., and et. al., 2013. Leading change and innovation in teacher preparation: A blueprint
for developing TPACK ready teacher candidates. TechTrends. 57(5). pp.55-63.
van der Voet, J., Kuipers, B. and Groeneveld, S., 2015. Held back and pushed forward: leading
change in a complex public sector environment. Journal of Organizational Change
Management. 28(2). pp.290-300.
Yoder-Wise, P.S., 2014. Leading and Managing in Nursing-E-Book. Elsevier Health Sciences.
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Online
Different type of leadership styles, 2017. [Online] Availavle
through<https://www.pinterest.com/pin/486670303463675723/>
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