Exploration of Hospitality Industry and Operational Roles within IHG

CONTEMPORARY
HOSPITALITY
INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Exploration of different types of businesses within Hospitality Industry.............................1
P2. Examination of a range of operational and functional departments within IHG..................2
P3. Discussion of contribution of hospitality industry to local, national and international
economies....................................................................................................................................4
TASK 2............................................................................................................................................6
P4. Investigation of a range of different operational roles within Hospitality Industry.............6
P5. Examination of skills required for roles within Hospitality Industry...................................7
TASK 3............................................................................................................................................9
.....................................................................................................................................................9
...................................................................................................................................................10
...................................................................................................................................................14
TASK 4..........................................................................................................................................16
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Hospitality Industry is a very broad category of several fields, which is inclusive of drink
and food services, lodging, theme parks, event planning and other effective operations of the
service sector. In addition to this, this industry is one of the most effective and important sector
for each and every type of customers to fulfil their accommodation and leisure requirements
(Claveria, Monte and Torra, 2015). The report below is based on Intercontinental Hotel Group,
which is one of the most recognised hotel groups operating in London, United Kingdom. The
report covers a detailed examination of current structure, scope and size of the hospitality
industry, along with exploration of current and anticipated skills requirements within the same.
Furthermore, the assignment includes review of internal and external factors impacting
hospitality industry and how they relate to current issues facing the hospitality industry. In
addition, the report undertakes analysis related to current and potential threats and developments
affecting hospitality industry.
TASK 1
P1. Exploration of different types of businesses within Hospitality Industry
Hospitality Industry is inclusive of a number of businesses which serve different purposes
within the sector. Furthermore, each and every type of business within the sector is connected to
one another in one form or the other. Thus, below are several types of businesses within the
hospitality industry:
 Accommodation:
One of the biggest category within the hospitality industry is accommodation, which is
inclusive of several hotels, as well as facilities that provides people with overnight
accommodation for individuals while travelling. This includes several types of hotels such as
budget, luxury spa, resort, boutique and bed and breakfast hotels. Intercontinental Hotel Groups
belong to this type of business within the hospitality industry. It provides effective services
associated with accommodation to the public, along with vast range of facilities to enhance the
experiences (Huang and et. al., 2016).
 Food and Beverage:
Another type of business within the hospitality industry is food and beverage business.
This is inclusive of food preparation and presentation activities to customers. It includes certain
1

restaurants and fine dining arrangements such as restaurants, fast food joints and cafes. These
provide different cuisines and food which are in accordance with cultural and social trends.
These are linked with the accommodation services as hotels such as Intercontinental Hotel
Groups effectively and essentially involve restaurants and food services in branch within London
and all over UK, which is related to serving different types of food and beverage services for a
range of customers (Kandampully, Zhang and Bilgihan, 2015).
 Tourism and Travel:
Another vast field within the hospitality industry is tourism and travel. There are certain
effective businesses associated with this sector such as trains, cruise ships, airlines, tour
operators etc. However, due to its vast expansion as well as enhancement in trends, travel and
tourism businesses have enhanced in scope and size and includes services such as different types
of tourism, which covers destination tourism, spiritual tourism, food travelling and so forth.
P2. Examination of a range of operational and functional departments within IHG
Within a hospitality organisation such as a hotel or restaurant, there are different
departments which handle distinct operations that are associated with serving customers in an
appropriate manner. Furthermore, all these departments are interrelated to one another which
reflects their structure and dependencies of these units with one another (Law and et. al., 2015).
Hence, within Intercontinental Hotel Groups, the several departments are discussed effectively
below:
2