Understanding & Leading Change: Impact on Organizational Behavior and Strategies

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
LO1 Compare ways in which change impacts on an organisation’s strategy and operations.3
TASK 2 ...........................................................................................................................................6
LO2 Evaluate the influences that drivers of change have on organizational behavior..........6
TASK 3 ...........................................................................................................................................9
LO3 Determine how barriers to change influence leadership decision-making....................9
TASK 4 .......................................................................................................................................13
LO4 Apply a range of leadership approaches to a change initiative....................................13
CONCLUSION .............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Change is a process under which something is done in a different manner. In present market,
because of changes in trends, fashion and lifestyle, it is very important to move with a flow. This
report is based upon Marks & Spencer which is a British luxurious fashion house (Dawson,
2019). It deals with fashionable clothes, fragrances, accessories, cosmetics, sunglasses, home
and food products. This report covers comparison between the ways in which changes affect
company's operations and strategies. It also evaluates the way under which external and internal
drivers of changes have an impact over team, leadership and individual behaviours within an
enterprise. It also includes measures that can be taken for minimising negative impacts of
changes upon organisational behaviour. This report also covers the ways in which barriers to
change can influence decision making of leadership. Different approaches of leadership are
applied to deal with organisational changes is also covered in this report.
TASK 1
LO1 Compare ways in which change impacts on an organisation’s strategy and operations.
Organisational change is a kind of alteration that takes place in a total working environment
(Huesing, Johnson and Ludema, 2019). Changes like technological change, political, changes in
competition, and so on have large impact over strategies and operations of an organisation. Here
is the comparison between two large organisations that deals in a same sector named, Marks &
Spencer and TESCO. Both these business entities deals in retail sector and the impact of changes
are explained in detail as follows-
Changes Marks & Spencer TESCO
Technological Change
Need
Changes in technology and
innovation have largely affected
the retail industry. Marks &
Spencer is affected to a large
extent by this change and for
lasting in a market for a long run,
it has to change its strategy and
operations in accordance. It has to
change its functioning for
Retail giant like TESCO is
highly affected by changes
taking place in technology and
innovation. These changes
affect this organisation by
decreasing its sales and revenue
and increase in number of
competitors. It is cooperating
with these changes for the

Strategy
Impact on Operations
increasing revenues and overall
efficiency of an organisation
(Marks and Spencer, 2019).
purpose of increasing sales,
revenues and to be more
competitive.
This organisation has adopted a
strategy to speed up its plan for
digital transformation. It is setting
out plans for improving its
website and in eliminating legacy
IT system with the help of
technology partnership with TCS,
which is a digital firm of
consultancy.
TESCO is using RFID tags for
the purpose of tracking
customers in its Cambridge
stores. Such electronic tags are
tested on the Gillette razor
blades and than send a message
to CCTV camera whenever a
shopper picks up a packet.
Due to changes in technology, the
business operations of this
enterprise has also changed like
the digital marketing team is
trained with latest technical skills.
It has also affected HR team as
training and development
programmes are also provided to
employees for effective
performance.
It has affected overall business
operations as these
technological changes required
trained technical team. For this
purpose, it had provided
training programmes to its
workers which helped them to
use latest techniques
appropriately (Dawson, 2019).
Structural Change
Need
These changes occur due to
changes prevailing in internal and
external environment. M&S has to
change their structure for the
purpose of becoming more
responsive to external forces
existing.
TESCO has been affected from
internal and external forces. It is
very important for retail
industry like TESCO to become
responsive to external and
internal forces and to enhance
competitive advantage.
Marks & Spencer has restructure This organisation has simplified