Understanding Operations, Logistics and Supply Chain Management

Understanding Operations,
Logistics and Supply Chain
Management

Table of Contents
Exploring issues regarding City Hospital and implementing ways.................................................3
REFERENCES..............................................................................................................................11

Exploring issues regarding City Hospital and implementing ways
Operation management is defined as an administrative practice of business which is used
for the creation of high-level efficiency within a business. This is concerned about the
conversion of materials and labour into products and services for high profits margins. An
organization needs to have a proper system to manage all its activities and operations effectively
and efficiently (Brett and et. al., 2014). With the help of such system, an organisation can gain
desired profit easily. Along with this, logistics and supply chain management plays an effective
role in managing work in every industry to achieve better results. The hospital chosen for this
essay is City Hospital which was founded in 1887 in England, United Kingdom. This provides
specialist and general hospital services to patients. With change in time and situation, it has faced
issues in terms of services that is provided to children & young people and urgent & emergency
services. Moreover, these issues are also impacting on brand value as well as image of respective
hospital. These are the major issues which created problems in achievement of hospital goal and
objectives. In this report, the improvement ways which are required to be adopted by City
Hospital are discussed. The methods through which problems can be resolved are TQM (Total
Quality Management) and JIT (Just in Time). Here, TQM assist in providing high quality service
to patient and JIT leads to provide timely services. This includes improvement in terms of safe,
caring, responsive, well-led, urgent & emergency, children and young people services.
It is very important for an organisation to adopt various techniques and tools in order to
avoid adverse situations or problems that impact their performance. In the current scenario,
several issues are faced by hospital that creates problems for them to attain their set goals and
objectives. The respective hospital requires improvement in various areas in order to provide
high quality treatment to their service users in a positive and effective manner (Cameron and et.
al., 2014). As per the rating is given by Care Quality Commission (CQC), the areas which they
found for improvement are services for young & children people as well as urgent & emergency
services. The critical care, surgery and maternity, outpatients and diagnostic imaging rated as
good and end of life care as outstanding. With the areas of improvement, it will be able to
provide high quality of services to people and patients. The Report is provided by Sandwell and
West Birmingham Hospital NHS trust to City Hospital in order to do an inspection for
improvements in a particular area. Respective hospital provides medical care services and
treatments to a large number of specialties such as gastroenterology, cardiology, respiratory,

elderly medicine and others. Therefore, the inspection was performed without providing notice to
City Hospital in order to check their actual condition in terms of providing treatment and health
care services to patients. They recommend that City hospital needs to implement operation,
logistics and supply chain management theories in order to improve services of young & children
as well as urgent & emergency along with their critical analytic discussion with examples.
In order to improve services for children and young people, managing quality approaches
is used with the help of total quality management theory. City Hospital has received a review in
the context of managing quality where Total Quality Management (TQM) is defined as a
structured approach in order to manage overall practices of firm in an effective and efficient
manner (WHAT IS TOTAL QUALITY MANAGEMENT (TQM)? 2019). The main focus of the
respective theory is to improve quality of organization in terms of their services through possible
solutions on continuous basis of internal practices. It is a long term success approach that used to
provide customer satisfaction through improvement in goods, culture, services. TQM uses data,
communication, strategy in order to integrate the discipline of quality into activities and culture
of enterprise. Here, City Hospital needs to improve their services that they provide to young and
children by using TQM theory or approach. There are eight principles which should be followed
by respective hospital for improving themselves in an effective and efficient manner.