Understanding Operations, Logistics and Supply Chain Management

This essay explores the administration of business activities and practices in operations, logistics, and supply chain management. It discusses the importance of effective supply chain management and logistics in improving business efficiency and customer satisfaction. The essay also provides recommendations for Saint Mary Hospital to improve their operations and logistics.

Understanding
Operations, Logistics and
Supply Chain
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
RECOMMONDATION...................................................................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Operation management is the administration of business activities and practices which
are organised by the management of the company for the completion of the project. It can be a
process of administration of the business activities to generate the highest level of efficiency
which is possible within the company. It is obsessed with transferring materials and labour into
products and services as effectively to reduce the profitability of the company (Beresford and
Pettit, 2019). The procedure of operation management consists the planning, organising and
supervising activities and devise required improvements to gain and earn high level profit
margins. Operation management is also known as production management which is an action
and activity of administrating the manufacturing activities, resources and other things which are
affiliated with the production. The processes of operation management is used by the
administrators of different organisation for the effective running of the firms. The main purpose
of operation management is to make control on the several business components and actions or
accomplish the set business objectives in a structured manner in context of accomplishing the
success of the company. In the management of the organisations operation, the managers of the
company should also consider different principles of operation management like reality,
organisation, fundamentals, accountability, variance, causality, managed passion, humility,
success, changes etc. so that with the help of them, the firm can managed its business and
production of the goods and services. This essay is based on St Mery's Hospital which is offering
its services to both children and adults. This healthcare organisation was founded in 1845 in
Paddington, London. The respective firm want to few improvement in some specific areas like
effectiveness, responsiveness, safety and others. To devise development in them, the firm can
use different techniques and tool of quality development like TQM, Just-In-Time and Layout etc.
MAIN BODY
In operation management, the administration of the companies also manage their supply
chain so that they can administrate the flow of goods and services which are manufactured and
produced by the company. In this process they also consists all the activities that are perform to
convert raw materials into finished goods. It considers the active streamlining of a business's
supply side actions to increase target audiences value and gain competitive edge for the market.
This process indicates an effort by suppliers to improve and apply supply chain that are as
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effective and economical as possible (Copacino, 2019). SCM work in term of manufacturing,
shipping of the goods and allocation of the finished goods to the customers on time. Logistic
management is also similar to supply chain management which is used to meet the consumes
needs by planning, controlling and application of the efficacious and efficient movement and
storage of affiliated data, products ad services from origin to destination. For the effectively
manage of the management of the company can consist inbound and outbound transportation
management, fleet management, warehousing, material handling, order fulfilment, logistics
network design, make control on inventory, supply or demand planning and administration of
third party logistics services providers.
Operation management is preoccupied with administrating the resources that instantly
manufacture the companies services or goods. The role of operation administrator is to know all
parts of manufacturing activities and jointly form together to assure the accurate quality of the
final products (Ellram and Murfield, 2019). Private an d NHS based healthcare services are
dependent on their cognition to administrate their operations and logistics division, as it has a
considerable influence on their sales and accessibility to their patients. This essay will be
exploring the quality and layabout amongst a selected private organisation St Mary's Hospital
and providing an insight as to how they can make development and betterment in their
operations management which help in maximising profitability and patient satisfaction rate. The
organisation was established in 1845 as private healthcare organisation in Paddington, London,
England and offer several treatment services for both children and adults. During the time of
inspection of this firm, it is find out that some areas are prioritise in comparison to others and
require improvement These refer areas which can be developed efficiently by improvement of
their operational administration, specially in areas like responsiveness and effectiveness. The
respective hospital have some unimproved areas like effectiveness and responsiveness. The
reason of unimproved is managing quality of the services and managing people in operation and
supply chains.
The operation, logistics and supply chain management keeps key importance for any
organisation wanting to maintain maximised effectiveness and results with the help of operation
administrators. The administrators are play effective role in managing the operations and
logistics of the company. The substance of attribute grasp key impact an organisation's
reputation, provider dealings and its cognition to absolute against local private healthcare
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services. Moreover, lack of quality must be ventilated to prevent patient deaths occurring.
TQM(Total quality management) can constituted as one of the most essential tool and influential
area which can be use to reduce supply chain costs in a healthcare sector (Fahimnia and et., al.,
2019). St Mary's Hospital offer some efficient services but some needed development like
effectiveness in the quality of service, well leadership, safety and responsiveness etc. It is found
out that the organisation provide better services to its patients but in some areas the firm have
requirement to improve them. So that the management of the organisation can help its clients by
offering them better services.
Further inspection, it is analysed that there are various areas which are required to
execute appropriately like caring, medical care, critical care and end of life care etc. The main
areas which are highly ned of enhancement are effectiveness and responsiveness (Grawe and
Ralston, 2019). To administrate, these kind of problems the organisation needed to utilise several
theories and conceptions in context of management of the services, quality, inventory, just-in-
time, layout and lean. To make development in mentioned respective areas, the management of
the respective healthcare organisation can use the conceptions and theory Total quality
management which is beneficial to to minimise the cost of supply chain. This model can be
implement by the management to manage the quality of the services which are offered by the
respective company in term of make them more effective. So St Mary's Hospital can apply TQM
for developing the quality of those areas which have the need of development. This theory can be
monitored as a administration method which can be used by the company to administrate the
actions and operation of the company in adequate manner.
With the help of the first principle of this concept, the management of the firm can make
focus on the customers and monitor the services which are provide to the target audiences on
time or in effective manner. For instant, in the situation of emergency and urgency, the company
has emergency service able to provide these kind of service to patent at the time of requirement.
In the condition of accident and others, patient have need of emergency service so that company
also make focus on improving the quality of the services in different terms like viability of beds
in emergency rooms, accessibility of doctors during the time of emergency, proper guidance to
employees so that hey can communicate to the patients etc. In addition to it, the administration of
St Mary's Hospital should consist employees in the organisational activities so that aware with
the firm operations. To make development and improvement in effectiveness and
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responsiveness, the company had to effectively follow activities centred principle of TQM which
assist the company in developing the healthcare services and offer to patients. With the
assistance of it, the workers of the company also responsible to work in an effective manner and
by following the accurate process (Halldórsson, 2019). They should not concentrate on the result
and if there are any issues generate at the time of execution of the work. So they firstly make
focus on reduction of it then further continue the proses and work. It will assist in offering
effective outcomes to them. Integrated system is another principle of TQM which can apply by
management of St Mery's Hospital so that they can offer efficacious services to the clients. It
enable in to systematised the services, instruments, technology and devices etc. so that they can
offer effective services in the situation of emergency.
Strategic and systematic approach is a crucial part of the administration of the quality of
the services which are offered by the organisation to its patients. With the assistance of workers,
healthcare company can frame strategic plan to offer better quality services to the individuals. In
emergency situation, they should develop plan previous basis so that they can serve better
services to the clients during the time of requirement (Levering and Vos, 2019). Continual
principle is an effective principle with the help of it, workers can make development in the
services of the organisation which are offered by them, so that patients always can get effective
services. For example, the management of the company should also make improvement in the
service of the company on continuous basis so that they can offer better quality service to the
individuals in comparison n to others. It will help in maximising the rate of patients base and
make contribution in improving the organisation's image. To make continuous development, they
should take the feedback of the clients so that the can get information about the areas of
improvement and work on that. It is also crucial for the administration of the company that when
once a firm develop its required areas then it will make improvement ion the continuous basis
because it will help in offering effective advantages to its potential clients.
Decision making is an essential principle which is crucial for the company to take
effective determination in context of providing appropriate services. For instant, during the time
of opening a new OT the firm should focus on the quality of the services. But in the situation of
opening of the extra OT, the company take decision regarding the requirement of it, cost and
others. The organisations should make determination regarding the expansion of the emergency
ward for the situation of urgency. Because in this situation, they required extra beds and other
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emergency services and instrument which are required. Communication is another crucial
principle of TQM model which play a crucial role in developing emergency services. With the
help of this tool, the management of the company can make open communication with the firm
which help in sharing information with all the employees (Mangla, 2019). It will beneficial for
the company in the situation of emergency because of the workers of the healthcare firm are
aware with each things. It will also assist in maintaining the reports and record of the patient so
that in the situation of other person treatment and look after, they can clearly aware with the
individual problem and daises this will help in improving the image of the organisation and
quality of the services (Zijm and et. al., 2019). In comparison to those firms which manufacture
tangible goods like clothing, vehicle manufacturing and others, the consumer is only concerned
about the final product. While services based company like St Mery's Hospital, they require to
assure each peripheral of the service they are offering is up to standards to insure they get better
consumer satisfaction.
One area of the respective company require on is their responsiveness. It consist their
capability to treat patients as fast a possible to develop effectiveness and consumer satisfaction.
Just-in-time , is the ability to devise only what is required and in the amount of requirement
(Naim and et. al., 2019). It can be implemented to the healthcare sector as it employs a procedure
whereby it adds value to any producing or service based company. In respective company, the
administration of the organisation can utilised it in order to form improvement in the areas of
urgent emergency services and responsiveness of the employees. The organisation should also
provide all the technology, instruments, equipment’s and medicines in the emergency ward so
that they can use it at the time of emergency. The management also have a good stock of
medicines which are required for the treatment. With the help of this, firm can eliminate wastage
by checking the expiry dates of the medicine and then purchase them. This concept can be used
in context of housekeeping and the employees of the firm will be responsible for the cleanliness
of the workplace and organisation so that they can manage the disease and viruses which are the
cause of generating any disease.
By utilizing it, the workers are answerable for their work, for example, a patient who is
suffering from a disease and take the services or take the treatment by a specific doctor but
during the time of treatment the person become dead. So for this, the person is responsible who
supply services to the patient and the organisation decently keep the records of the patient so that
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it can be identify that who is treated the person (Oloruntoba, Hossain and Wagner, 2019). If the
health care institution will not do it then it negatively affects the company images and the legal
action can be taken by the family and relatives of patient in form of case etc. To manage and
improve the quality of the economic term and economic condition, the management of the
company can take the products and services form the suppliers so that with the help of it, they
can mange the quality and operations of the supply chains. To make improvement in the
environmental factor, they can use just-in-time and TQM so that they can make control on the
inventory and minimise the wastages. For developing social elements, they can offer better
quality services to the patients which help in patient retention and improve the images of the
healthcare firm in the society.
RECOMMONDATION
From the above discuss report it has been concluded to the Saint Mary hospital to use
effective channel of distribution so that every Client can avail services on time. Along with this
there must proper use time as this save time and resources of the company. Further more there
must implementation of TQM as it aid company to offer quality services to the consumers. The
firm should also manage utilisation of natural resources like medicines and other which
favourably affect the overall environment (Overstreet and et. al., 2019). However there must be
proper structure as this help in smooth functioning of the organisation in the well define manner.
CONCLUSION
According to the preceding defined information, it has been analysed that management
should efficiently devise planning, organising, directing, coordinating and controlling its
business activities and practices because it will help in effective operating the business of the
company. By managing, the supply chain and logistic of the firm, the management of the
company can operate its business in effective manner. By devising management in operation
company can run its business organization in adequate manner in term of managing its supply
chain as well as logistics which are beneficial for accomplishing organisational goals and
objectives in an effective manner. With the help of preceding defined information it can be
analysed that effective engagement of operation and activities of a company help in running the
business and accomplishing its business objectives effectively. To make improvement in the
areas of responsiveness and effectiveness, the management can use TQM, Layout and Just-in-
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time concept to mange the quality of the services of the health care firm. Logistic and supply
chain management is effective for the allocation of products and services so that they can fulfil
needs of consumers in effective manner. The respective tools and concept are beneficial to
administrate the inventory, wastage and also make development in required areas. With the help
of these components, the firm can provide better quality products and services to the patients
when they are required. By using TQM and Just-in-time techniques and tools the management of
the company can make improvement and manage the quality of services which are offered by
them to their potential clients. It also help in developing the economic, social and environmental
elements by managing operations of supply chain and the managing the quality of services which
are provided by them.
REFERENCES
Books and Journals
Beresford, A. and Pettit, S., 2019. Humanitarian Aid Supply Chain Management.
In Contemporary Operations and Logistics (pp. 341-364). Palgrave Macmillan, Cham.
Copacino, W.C., 2019. Supply chain management: The basics and beyond. Routledge.
Ellram, L.M. and Murfield, M.L.U., 2019. Supply chain management in industrial marketing–
Relationships matter. Industrial Marketing Management, 79, pp.36-45.
Fahimnia and et., al., 2019. Behavioral Operations and Supply Chain Management–A Review
and Literature Mapping. Decision Sciences.
Grawe, S.J. and Ralston, P.M., 2019. Intra-organizational communication, understanding, and
process diffusion in logistics service providers. International Journal of Physical
Distribution & Logistics Management.
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Halldórsson, Á., 2019. Actionable sustainability in supply chains. In Operations, Logistics and
Supply Chain Management (pp. 191-203). Springer, Cham.
Levering, R. and Vos, B., 2019. Organizational Drivers and Barriers to Circular Supply Chain
Operations. In Operations Management and Sustainability (pp. 43-66). Palgrave
Macmillan, Cham.
Mangla, S.K., 2019. Green supply chains and environmental benchmarking–implications for
emerging economies. Management of Environmental Quality.
Naim, M., Gosling, J., Lin, J. and Holweg, M., 2019. Systems Thinking, Engineering and
Dynamics in Modern Supply Chain Management. In Contemporary Operations and
Logistics (pp. 137-160). Palgrave Macmillan, Cham.
Oloruntoba, R., Hossain, G.F. and Wagner, B., 2019. Theory in humanitarian operations
research. Annals of Operations Research, 283(1-2), pp.543-560.
Overstreet, R.E. And et. al., 2019. Multi-study analysis of learning culture, human capital and
operational performance in supply chain management: The moderating role of
workforce level. Journal of Defense Analytics and Logistics.
Zijm, H., Klumpp, M., Heragu, S. and Regattieri, A., 2019. Operations, Logistics and Supply
Chain Management: Definitions and Objectives. In Operations, Logistics and Supply
Chain Management (pp. 27-42). Springer, Cham.
Online
Operations Management. 2017. [Online]. Available Through:
<https://www.investopedia.com/terms/o/operations-management.asp>.
Supply Chain Management. 2019. [Online]. Available Through:
<https://www.investopedia.com/terms/s/scm.asp>.
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