Roles and Characteristics of Leaders and Managers in Operations Management

MANAGEMENT AND
OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................3
P1.................................................................................................................................................3
TASK 2............................................................................................................................................6
P2. ...............................................................................................................................................6
P3. ...............................................................................................................................................7
TASK 3............................................................................................................................................8
Covered in PPT...........................................................................................................................8
TASK 4............................................................................................................................................8
P6. ...............................................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Operation management is characterised as a process of managing different managerial
activities like, planning, organising, staffing, directing, controlling, as well as supervising. Their
main objective is to manufacture and sale good quality of product and services to their potential
customers. It mainly focuses on maximising operational efficiency and productivity in a business
organization that will help management in increasing profitability (Chiarini and Vagnoni, 2015).
Thus, for accomplishing this both directors and leaders manoeuvres a very essential character in
every organisation. This current assignment is supported on Marks & Spencer which is a leading
British international retail organisation. This firm was established in 1884 by Michael Marks and
Thomas Spencer and headquartered in London, UK. In this document various roles and
characteristics of a leader and a manager are discussed. Along with this divergence concepts,
models and approach of operational management is considered at last report discussed on
components of business concern surroundings effect upon functional administration and
determination devising by leaders and managers in effective way.
TASK 1
P1.
The Leader and Manager both plays very important function in each and every business
administration. As they both helps in management in achieving their goals and aid in success of
their company. A leader is an individual who determinant multitudes for working effectively for
achieving their individual as well as organizational goal. Whereas the Manager is an individual
who focuses on managing their business organization, in a way that he is only accountable for
designing, structuring, positioning, coordinating and controlling. The Leader has various
qualities like cognition to animate, vision, assurance, affirmative cognition, enthusiastic, good
communication skills and many more (Ferguson and et, al., 2016). If it is talked about quality of
Manager then they are discipline, Competence, has effective Etiquette, full of Confidence, they
have commitment to against work, effective Decision-Making power etc.
Include separate headings and sub-headings for Leader and Manager when you define them and
discuss their roles.
Comparison between Managers and Leaders
Basis Managers Leaders

Meaning An administrator is an
individual who manages
different functions of business
organisation and also it’s
responsible for planning,
directing coordinating as well
as controlling.
A leader is an individual who
focuses on influencing his
subordinates for achieving
specified goal (Gibson and
Parkman, 2018).
Role The major role of managers is
planning in the organization.
Whereas the role of leaders is
to inspire and motivates their
workforce to work effectively
and efficiently..
Vision The vision of managers are to
accomplish the required
results.
The major goal of leaders are
development and growth of the
organisation.
Subordinates Followers Employees
Focuses Managers focus on things. Leaders focus on people.
Risk aspect They mainly avoid conflicts. They use risk as an assets.
Directions They provide direction to the
employees to follow the rules
and regulations of the firm
(Difference Between Leader
and Manager. 2019).
They provide directions to
team members to work
according to strategies and
designed framework.
Characteristics of leaders
Knowledge- In M&S, it is important to have good and deep knowledge to be an effective
leader. So that with the help of this trait, they can resolve employees and workers quarries and
issues during the time of team work.