Unit 1 - The Contemporary Hospitality Industry

Unit 1 - The Contemporary
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO1..................................................................................................................................................3
Different Types of Hospitality Businesses..................................................................................3
Operational and Functional Departments in Palace Hotels.........................................................3
Contribution of Hospitality Industry to Local, National and International Economies...............4
Interrelationships Between Operational and Functional Units of Palace....................................4
Use and Influence of Franchising and Licensing Agreements....................................................5
Impact of Licensing, Franchising and Global Growth Towards Economic Worth of Hospitality
Industry........................................................................................................................................5
LO2..................................................................................................................................................6
Operational Roles In Asian Hospitality Industry.........................................................................6
Skills Required for Roles and Current Skill Shortages Within Asian Hospitality Industry........6
Skill Gaps in Hospitality Industry................................................................................................7
Impact of Skill Gaps and Solutions.............................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
The operations of the business organisations within the hospitality industries of the Asia
are quite diverse and varied based on the varying and fickle demands, preferences and
requirements of the Asian hospitality customers. This report evaluates the numerous operations
of the entire Asian hospitality industries, with Palace Hotels, Buxton being the chosen hospitality
business organisation. It is a popular hotel founded in 1868 and offers accommodation, gym, spa,
pool and event services to customers.
MAIN BODY
LO1
Different Types of Hospitality Businesses
There are various types of business organisations that operate within the hospitality
industries in their operations to satisfy the varied and diverse needs, requirements and
preferences of the hospitality customers. These are as follows:
Accommodation: These businesses offer accommodation services to their customers through
their operations within the hospitality industries. These comprise of hotels, spas, resorts,
lodgings, bed and breakfasts etc., for example Palace Hotels, Hilton Hotels etc.
Food and Beverage: These types of businesses constitute the largest segment within the
hospitality businesses and provide food and beverage products to the hospitality customers in
order to satisfy their needs and requirements (Ali, Amin and Cobanoglu, 2016). For example
KFC, Subway.
Entertainment: These businesses for operating successfully within the hospitality industries
offer entertainment services to the hospitality customers as entertainment has become a
significantly important requirement of the hospitality customers. For example Disneyland
Madam Tussauds.
Operational and Functional Departments in Palace Hotels
For Palace hotels to operate successfully within the hospitality industries, it needs a range
of different operational and functional departments all of whom are prescribed to look after their
own individual operations and interrelate with the other departments of Palace for optimum
performance and efficiency (Narangajavana and et.al., 2016). These include: