Different Businesses and Products in Hospitality Industry

The Contemporary
Hospitality Industry
(LO1 & LO2)

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Different businesses within hospitality industry and the diverse range of products and
services offered by them..............................................................................................................1
P2 Operational and functional departments within a chosen hospitality business organisation. 2
P3 Contribution of hospitality business to global and domestic economies...............................3
TASK 2............................................................................................................................................4
P4 Different operational roles within hospitality industry..........................................................4
P5 Skills required for roles in hospitality industry and the current skill shortages.....................5
TASK 3............................................................................................................................................6
Covered in PPT............................................................................................................................6
TASK 4............................................................................................................................................6
Covered in PPT............................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Hospitality industry includes a wide range of business organisations providing unique
experiences and different kinds of products and services to a range of customers from all across
the world like accommodation, travel, food or entertainment (Slattery, 2002). Premier Inn Hotels
is the largest chain of hotels in United Kingdom which was founded in the year 1987 and is
headquartered in Dunstable, England, United Kingdom (Tempest, 2008). Over the last few years,
company has expanded its operations to other countries internationally such as India, Germany,
UAE etcetera. The management of company plans to expand to other Asian countries and is
evaluating different investment opportunities. In the following report, different businesses within
the hospitality industry are evaluated and different functional and operational departments of a
hospitality business organisation are being discussed. The report also considers the contribution
of hospitality industry to the world and national economies. Various kinds of roles within the
industry are being discussed to identify the skills required and the current shortages of skills in
the hospitality industry.
TASK 1
P1 Different businesses within hospitality industry and the diverse range of products and services
offered by them.
Growth in hospitality industry has been exponential over the past decade increasing the
diverse range of business organisations operating in the industry and offering distinct services
and products. Some of the key businesses within the hospitality industry are:
Accommodation and Lodging: Accommodation and lodging business organisations within
the hospitality industry provides the tourists and visitors a place to stay and live. Increasing
international tourism activities has primarily increased the demand for accommodation services
in the industry (Kay, 2003). Business organisations under accommodation and lodging provides
the visitors services such as desert camping, luxurious and premium resorts, premium hotel
rooms, adventure camping etcetera. A wide scope of additional services exist in the
accommodation sector such as breakfast, wi-fi etcetera.
Travel and tourism: It is vital sector in the hospitality industry which provides services
that helps in transportation and movement of people from one place to another such as airlines,
cruise, etcetera. This sector is instrumental for the overall performance and contribution of
1