A study on the impacts and challenges of diversity and social inclusion in Nando’s

This study examines the impacts and challenges of diversity and social inclusion in Nando’s restaurant. It explores the costs, access, and ethical issues involved in primary and secondary research methods. It also analyzes the research findings and data using analytical tools and suggests ways to improve diversity and social inclusion in the workplace.

Research Project
(PART 2)

Table of Contents
TASK 2............................................................................................................................................3
P3 Primary and secondary research using appropriate methods for a business research that
consider costs, access and ethical issues.....................................................................................3
P4 Analytical tools, analyse research findings and data.............................................................4
TASK 3..........................................................................................................................................23
P5 Communicate research outcomes........................................................................................23
TASK 4..........................................................................................................................................23
P6 Reflect on effectiveness of research methods applied.........................................................23
P7 Alternative research methodologies and lessons learnt.......................................................25
REFERENCES..............................................................................................................................26

Title: A study on the impacts and challenges of diversity and social inclusion in Nando’s.
TASK 2
P3 Primary and secondary research using appropriate methods for a business research that
consider costs, access and ethical issues
In this, there are mainly two different methods of the research like primary and secondary
which helps in collection of information. The main focus of an investigator is to collect the valid
information and data in order to conducting the research work effectively (Amin, 2019). There
have been different factors considered while conducting an investigation given below:
Cost- It is related to expenditure that a researcher should be incur at the time of
performing research related work in significant manner. The primary and secondary methods of
research are useful in order to reaching at the valid conclusion. The cost is one of the most
necessary factor while conducting an investigation. In conducting the present investigation, cost
included in research is related to the internet charges, stationary, printing and others (Bouma,
2016).
Access- It can be explained as academic and appropriate ethical practices that mainly
used to gain the entry to provided community for aim of conducting the formal investigation.
The main consideration in gaining the access to the research participants in the qualitative
investigation is not to be harm. On the other hand, it is necessary for an investigator to have the
proper access about collection of information by using the authentic sources (Hodge, Lieberman
and Murata, 2017).
Ethical consideration- This shows that an investigator should collect the information and
data in an ethical manner. In this, there are some of the ethics as well as principles considered to
an investigator that help in getting the valid, reliable and accurate outcomes (Hymel and Katz,
2019). When conducting an investigation, it is necessary to follow the principles of ethical
consideration such as informed consent, respect for confidential and anonymity, voluntary
participation and the respect for privacy. Other than this, it is necessary for an investigator to not
to disclose the information of participants and also communicate the research outcomes to them
in detailed manner.
Validity and Reliability- This is essential for researcher to develop the valid as well as
reliable outcomes for conducting research in significant manner (Juvonen, 2019). Validity and

reliability are considered as two important aspects for an investigation. In validity, there is
requirement to a researcher to gather the relevant information through using the authentic
sources. This is mainly an instrument that measure the authenticity of the data. Other than this,
reliability is related to measure stability as well as consistency of test scores. This is degree to
which an assessment tools are developed for obtain consistent as well as stable outcomes. So, it
is the responsibility of a researcher to gather the reliable as well as valid data for getting positive
outcomes.
P4 Analytical tools, analyse research findings and data
Data analysis is most necessary part of research as it is related to activities of inspecting,
modelling and also transforming data with motive of getting the proper information. With the
help of data analysis, an investigator can able to analyse the collected information and data from
primary method. There has been questionnaire developed for collected information from primary
method (Loredo and Merritt, 2019). In order to collect the information, there has been thematic
analysis method used as there has been different themes developed on the basis of questions
involved in the questionnaire regarding impacts and challenges of diversity and social inclusion
in Nando’s. There has been graphs developed by using the MS-Excel.
QUESTIONNAIRE
Q1) Do you have understanding about the diversity and social inclusion?
a) Yes
b) No
Q2) What are the benefits of diversity within an organisation?
a) Increased creativity
b) Higher employee engagement
c) Reduced employee turnover
d) Increased profits
Q3) According to you, does social inclusion is necessary for making the business success?
a) Yes
b) No
Q4) What is the importance of the social inclusion to Nando's restaurant?
a) Opportunity to make values of company visible

b) Develop strong brand image
c) Promotes reputation
Q5) In which manner, diversity and social inclusion impact on the productivity and
profitability of Nando's restaurant?
a) Positive manner
b) Negative manner
Q6) As per your opinion, which different ways Nando's restaurant should be used to
build the diverse working environment?
a) Train recruiters
b) Reward diverse referrals
c) Have diverse interview panel
d) Highlight diversity on site of company
Q7) What is the positive impact of social inclusion in an organisation?
a) Develop innovation
b) High job satisfaction rate
c) Minimize turnover
d) High productivity
Q8) What are the different issues faced by the company due to social inclusion?
a) Inequitable position for people
b) Communication disturbances
c) Minimum employee engagement
Q9) As per the your opinion, what are different areas of diversity arise at workplace
environment?
a) Cultural diversity
b) Racial diversity
c) Religious diversity
d) Age diversity
Q10) As per your perspective, which kind of challenges faced through Nando's restaurant
from diversity?
a) Ethnic and Cultural Differences
b) Language and Communication

c) Acceptance and Respect
Q11) What are the different ways through which diversity can be manage at workplace?
a) Create versatile workplace
b) Provide diversity training
c) Reassess the employee benefits
d) Measure efforts
Q12) What are the ways to improve social inclusion at workplace?
a) Educate Managers About Inclusion
b) Creating Inclusive Culture
c) Celebrate Differences
Q13) What are the different ways to promote the diversity within Nando's restaurant?
a) Company websites
b) Volunteering
c) Company events
Q14) What benefits Nando's restaurant can gain from developing the diverse working
environment?
a) Develop positive working environment
b) Sustain employees
c) Enhancing growth
Q15) What are the ways Nando's restaurant should be adopted to develop the social
inclusive working environment?
a) Be Inclusive in Hiring
b) Pay Employees What They Deserve
c) Empower Employees to Succeed
Q16) Recommend ways through which diversity and social inclusion at workplace can be
improved.
Frequency Table
Q1) Do you have understanding about the diversity and social inclusion? Frequency
a) Yes 30

b) No 5
Q2) What are the benefits of diversity within an organisation? Frequency
a) Increased creativity 10
b) Higher employee engagement 10
c) Reduced employee turnover 10
d) Increased profits 5
Q3) According to you, does social inclusion is necessary for making the
business success?
Frequency
a) Yes 25
b) No 10
Q4) What is the importance of the social inclusion to Nando's restaurant? Frequency
a) Opportunity to make values of company visible 12
b) Develop strong brand image 18
c) Promotes reputation 5
Q5) In which manner, diversity and social inclusion impact on the
productivity and profitability of Nando's restaurant?
Frequency
a) Positive manner 20
b) Negative manner 15
Q6) As per your opinion, which different ways Nando's restaurant
should be used to build the diverse working environment?
Frequency
a) Train recruiters 6
b) Reward diverse referrals 10
c) Have diverse interview panel 14
d) Highlight diversity on site of company 5
Q7) What is the positive impact of social inclusion in an organisation? Frequency

a) Develop innovation 10
b) High job satisfaction rate 10
c) Minimize turnover 5
d) High productivity 10
Q8) What are the different issues faced by the company due to social
inclusion?
Frequency
a) Inequitable position for people 12
b) Communication disturbances 18
c) Minimum employee engagement 5
Q9) As per the your opinion, what are different areas of diversity arise at
workplace environment?
Frequency
a) Cultural diversity 5
b) Racial diversity 15
c) Religious diversity 10
d) Age diversity 5
Q10) As per your perspective, which kind of challenges faced through
Nando's restaurant from diversity?
Frequency
a) Ethnic and Cultural Differences 12
b) Language and Communication 10
c) Acceptance and Respect 13
Q11) What are the different ways through which diversity can be
manage at workplace?
Frequency
a) Create versatile workplace 10
b) Provide diversity training 5
c) Reassess the employee benefits 10

d) Measure efforts 10
Q12) What are the ways to improve social inclusion at workplace? Frequency
a) Educate Managers About Inclusion 15
b) Creating Inclusive Culture 15
c) Celebrate Differences 5
Q13) What are the different ways to promote the diversity within
Nando's restaurant?
Frequency
a) Company websites 10
b) Volunteering 10
c) Company events 15
Q14) What benefits Nando's restaurant can gain from developing the
diverse working environment?
Frequency
a) Develop positive working environment 12
b) Sustain employees 15
c) Enhancing growth 8
Q15) What are the ways Nando's restaurant should be adopted to
develop the social inclusive working environment?
Frequency
a) Be Inclusive in Hiring 10
b) Pay Employees What They Deserve 12
c) Empower Employees to Succeed 13
THEME 1: Understanding about the diversity and social inclusion
Q1) Do you have understanding about the diversity and social inclusion? Frequency
a) Yes 30
b) No 5

Interpretation: It has been examined from the above mention graph that there are 30
respondents and according to them they have the proper understanding regarding diversity and
also social inclusion. Diversity is related to the characteristics and traits which make the people
unique while the social inclusion is related to behaviour as well as social norms which assure the
people to be feel welcome. Diversity means understanding the person is unique and identifying
individual differences. The social inclusion is process to make improvement in participation
terms in workplace by increasing opportunities, respect for rights and access to the resources.
Other than this, there are 5 remaining respondents and they do not have the proper understanding
about the diversity and also social inclusion.
THEME 2: Benefits of diversity within an organisation
Q2) What are the benefits of diversity within an organisation? Frequency
a) Increased creativity 10
b) Higher employee engagement 10
c) Reduced employee turnover 10
d) Increased profits 5
30
5
a) Yes
b) No

Interpretation: Bringing diversity at workplace is not trend to be follow nor quota an
organisation requires to be meet. This is social responsibility for embrace diversity at workplace.
There are some benefits of the diversity at workplace. On the basis of 10 respondents that
enhanced creativity is a main benefit of diversity. The different people have different mindset
and from this they can able to examine something new and unique for betterment of business.
There are 10 remaining respondents and they said that diversity helps in enhance employee
engagement. Diversity helps in engaging the employees so that they can be motivated and
sustain at workplace for longer period of time.
THEME 3: Social inclusion is necessary for making the business success
Q3) According to you, does social inclusion is necessary for making the
business success?
Frequency
a) Yes 25
b) No 10
10
10
10
5
a) Increased creativity
b) Higher employee
engagement
c) Reduced employee
turnover
d) Increased profits

Interpretation: There are 25 respondents and according to them social inclusion is required for
making business successful. In this, employees at workplace connect with the each other. 10
remaining respondents are not agree with the given statement.
THEME 4: Importance of social inclusion to Nando's restaurant
Q4) What is the importance of the social inclusion to Nando's restaurant? Frequency
a) Opportunity to make values of company visible 12
b) Develop strong brand image 18
c) Promotes reputation 5
25
10
a) Yes
b) No

Interpretation: There are 12 respondents and they said that main importance of the social
inclusion is to make the values to firm necessary. This helps in attracting the customers at large
scale. On the basis of 18 respondents that social inclusion is helpful for the business in develop
strong brand image. 5 remaining respondents said that social inclusion promotes reputation of
company to Nando restaurant. This is helpful in developing positive brand image and people will
be attracted towards purchasing the products and services effectively.
THEME 5: Diversity and social inclusion impact on the productivity and profitability
Q5) In which manner, diversity and social inclusion impact on the
productivity and profitability of Nando's restaurant?
Frequency
a) Positive manner 20
b) Negative manner 15
12
18
5
a) Opportunity to
make values of
company visible
b) Develop strong
brand image
c) Promotes
reputation

Interpretation: On the basis of 20 respondents that social inclusion and diversity develops
positive impact on organisational productivity as well as profitability of the Nando's restaurant.
This helps in enhancing the innovation and well as creativity to business. 15 remaining
respondents said that there is a negative impact of the diversity as well as social inclusion on
organisational productivity.
THEME 6: Ways should be used to build the diverse working environment
Q6) As per your opinion, which different ways Nando's restaurant should
be used to build the diverse working environment?
Frequency
a) Train recruiters 6
b) Reward diverse referrals 10
c) Have diverse interview panel 14
d) Highlight diversity on site of company 5
20
15
a) Positive manner
b) Negative manner

Interpretation: On the basis of 6 respondents that Nando's restaurant should train its recruiters
so that they can hire the well capable candidates in order to performing the business activities. 10
respondents said that reward diverse referrals is one of the effective way that Nando's restaurant
should be used to build the diverse working environment. As per opinion of 14 respondents that
company should have the diverse interview panel in which it can analyse the opinions of
different candidates. 5 remaining respondents are agree with highlight diversity on site of
company.
THEME 7: Positive impact of social inclusion
Q7) What is the positive impact of social inclusion in an organisation? Frequency
a) Develop innovation 10
b) High job satisfaction rate 10
c) Minimize turnover 5
d) High productivity 10
6
10
14
5
a) Train recruiters
b) Reward diverse referrals
c) Have diverse interview
panel
d) Highlight diversity on site
of company

Interpretation: On the basis of mention graph, it has been stated that there is a positive impact
of the social inclusion in company. There are 10 respondents and as per their opinion that social
inclusion helps in develop innovation at workplace that helps in identify the new things. On the
basis of 10 respondents that social inclusion enhance the job satisfaction rate as it satisfy the job
requirements of candidates. 5 respondents are agree with the reduce the turnover rate as to
sustain the employees for longer period of time. 10 remaining respondents are agree with high
productivity rate.
THEME 8: Issues faced by the company due to social inclusion
Q8) What are the different issues faced by the company due to social
inclusion?
Frequency
a) Inequitable position for people 12
b) Communication disturbances 18
c) Minimum employee engagement 5
10
10 5
10
a) Develop innovation
b) High job satisfaction rate
c) Minimize turnover
d) High productivity

Interpretation: There are 12 respondents and they said that inequitable position for people is
issues faced by the company due to social inclusion.18 respondents face the Communication
disturbances issues as there is a miscommunication arise among the employees at workplace. On
the basis of 5 respondents that main issue arise in the social inclusion is to reduced employee
engagement.
THEME 9: Areas of diversity arise at workplace environment
Q9) As per the your opinion, what are different areas of diversity arise at
workplace environment?
Frequency
a) Cultural diversity 5
b) Racial diversity 15
c) Religious diversity 10
d) Age diversity 5
12
18
5
a) Inequitable position for
people
b) Communication
disturbances
c) Minimum employee
engagement

Interpretation: There are 5 respondents and according to them cultural diversity is main
diversity area as at workplace, there are different culture people working with the different
values. 15 respondents are agree with the racial diversity. 10 respondents said that religion based
diversity arise the issue as people the different religion and they want to work accordingly. 5
remaining respondents are agree with the age diversity.
THEME 10: Challenges faced through Nando's restaurant from diversity
Q10) As per your perspective, which kind of challenges faced through
Nando's restaurant from diversity?
Frequency
a) Ethnic and Cultural Differences 12
b) Language and Communication 10
c) Acceptance and Respect 13
5
15
10
5
a) Cultural diversity
b) Racial diversity
c) Religious diversity
d) Age diversity

Interpretation: There are 12 respondents and they said that the main challenge faced by the
Nando's restaurant from the diversity is ethnic and the cultural differences. 10 respondents said
that difference in the language as well as communication arise complexities as change in the
language arise the complexities because different people from the different place has different
languages. 13 respondents said that acceptance and respect is main challenges faced through
Nando's restaurant from diversity.
THEME 11: Ways through which diversity can be manage at workplace
Q11) What are the different ways through which diversity can be
manage at workplace?
Frequency
a) Create versatile workplace 10
b) Provide diversity training 5
c) Reassess the employee benefits 10
d) Measure efforts 10
12
10
13
a) Ethnic and Cultural
Differences
b) Language and
Communication
c) Acceptance and Respect

Interpretation: In this present analysis the study has been executed to determine the different
ways through that diversity can be manage at workplace, therefore, 10 out of 35 participants are
in concern to Create versatile workplace another 5 employees are in concern to provide diversity
training, 10 responsive are in favor to reassess the employee benefits and leftover people are go
with measure efforts. Therefore, these as per their views these are termed to be the most effective
aspect that are valuable in managing diversity at workplace.
THEME 12: Ways to improve social inclusion
Q12) What are the ways to improve social inclusion at workplace? Frequency
a) Educate Managers About Inclusion 15
b) Creating Inclusive Culture 15
c) Celebrate Differences 5
10
5 10
10
a) Create versatile workplace
b) Provide diversity training
c) Reassess the employee
benefits
d) Measure efforts

Interpretation: As per the detailed analysis of the project it has been interpreted that, there are
multiple ways to improve social inclusion at workplace. In this analysis is implemented among
35 participants and out of that 15 participants are go with Educate Managers About Inclusion,
another 15 people are go with Creating Inclusive Culture and remaining are go with the option of
celebrate differences. However, as per the views of participants these are the most effective ways
to germinate the aspect of social inclusion at workplace.
THEME 13: Ways to promote the diversity within Nando's restaurant
Q13) What are the different ways to promote the diversity within
Nando's restaurant?
Frequency
a) Company websites 10
b) Volunteering 10
c) Company events 15
15
15
5
a) Educate Managers About
Inclusion
b) Creating Inclusive Culture
c) Celebrate Differences

Interpretation: The another question is being asked to the participants in regards to the ways to
promote diversity within Nando's restaurant, therefore, out of 35 participants 10 are go with the
aspect to Company websites another 10 are go with the area of Volunteering and remaining are
in concern to Company events. Therefore, as per the recognition of the employees there are
termed to be the best ways to develop diversity at workplace and enhance the operations
effectively.
THEME 14: Benefits can gain from developing the diverse working environment
Q14) What benefits Nando's restaurant can gain from developing the
diverse working environment?
Frequency
a) Develop positive working environment 12
b) Sustain employees 15
c) Enhancing growth 8
10
10
15
a) Company websites
b) Volunteering
c) Company events

Interpretation: According to the detailed analysis of the survey report it has been evaluated that
here are multiple benefits that Nando's restaurant can gain from developing the diverse working
environment. 12 out of 35 people are in concern to Develop positive working environment, 15
participants are go with the aspect of sustain employees and remaining are go with the area of
enhancing growth. Thus, these are the major benefits that are encountered through the restaurant
via managing diversity at workplace.
THEME 15: Ways should be adopted to develop the social inclusive working environment
Q15) What are the ways Nando's restaurant should be adopted to
develop the social inclusive working environment?
Frequency
a) Be Inclusive in Hiring 10
b) Pay Employees What They Deserve 12
c) Empower Employees to Succeed 13
12
15
8
a) Develop positive working
environment
b) Sustain employees
c) Enhancing growth

Interpretation: From determining the outcome through the project analysis it has been
evaluated that, here are assorted ways like Be Inclusive in Hiring, Pay Employees What They
Deserve, Empower Employees to Succeed that can be opted by Nando's restaurant to develop the
social inclusive working environment. Thus, the above mentioned are the best ways which are
effective in terms of increasing diversity at workplace and has direct interconnection to
improvising the operations of employees.
10
12
13
a) Be Inclusive in Hiring
b) Pay Employees What They
Deserve
c) Empower Employees to
Succeed

TASK 3
P5 Communicate research outcomes
It is important for researcher to communicate research outcomes to the intended
audience or stakeholders. They are important part of the research because, they helps researcher
in accomplishment of research objectives or outcomes. Research outcomes of the research are
based on both primary and secondary methods of data collection.
Stakeholders: There are different stakeholders within an investigation such as company,
employees, managers etc. but main stakeholder of this study are employees. Main reason behind
selecting employees are main respondents as they have accurate information about the business.
They have proper understanding about the challenges of diversity and social inclusion in an
organisation. They are interested in research outcomes because they have idea about the
business. There are several methods of communication that will be used by researcher for
communicating research outcomes in appropriate manner.
Communicating research outcomes: There are different methods of communication
such as written word, spoken word etc. There are also various mediums of communication i.e.
report, online and presentation. These are important and essential ways of communication that
must be use by researcher for communicating information about the research outcomes. With the
help of these mediums and methods, investigator can communication information regarding the
research topic.
Convincing arguments: This research is done for the topic of the impacts and challenges
of diversity and social inclusion in Nando’s. This is a main information and for communicating
this data, communication methods used by researcher such as written word, spoken word, report,
online and presentation. These are effective ways of communication and helps investigator in
accomplishment of the aim and objectives of the research. It has been determined that social
inclusion and diversity are major concepts that helps restaurant in retaining of diverse employees
that results in improved innovation, higher productivity, increased growth level etc. These helps
themes in accomplishment of competitive advantages.
Outcomes of the current investigation will be explained as below:
Question 1: First question in questionnaire is related with the knowledge regarding the social
inclusion and diversity. Information collected for literature review has been identified that

Diversity introduces to the traits and characteristics that make people unique while, inclusion
introduces to the behaviours and social norms that make sure people feel welcome. For this,
majority of respondents had appropriate knowledge that helps in attainment of research
objectives.
Question 2: This question is related with advantages of diversity within an organisation.
Information gathered from questionnaire has been concluded that there are different benefits of
diversity such as increased creativity, higher employee engagement, reduced employee turnover,
increased profits etc. This information is related with the secondary data gathered for literature
review, from articles, books, magazines etc. This information assist researcher in getting of valid
outcomes in less period of time.
Question 3: Social inclusion at workplace is important in making business success. For this,
most of the respondents are agreed about this. This information is correlated with the secondary
data gathered for literature review. This helped investigator in achieving valid outcomes and also
in achievement of valid outcomes
Question 4: Social inclusion is significant for restaurant because it helps in development of
strong brand image, promotes reputation and create an opportunities in making of value of
company visible. This data is not linked with the secondary information gathered from books,
magazines, journals etc. In order to communicate this missing information to the respondents,
there are different number of communication mediums such as report, online and presentation.
These will helps researcher in communicating of information and achievement of research aim
and objectives.
Question 5: Diversity and social inclusion has positive impact on profitability and probability of
Nando's restaurant. For this, most of the participants are agreed. With the help of secondary
sources, researcher identified that social inclusion and diversity are important part for business
growth. This data helped researcher in achieving of valid results and accomplishment of research
aim and objectives.
Question 6: There are different ways that are effective in building of diverse working
environment such as train recruiters, reward diverse referrals, have diverse interview panel and
highlight diversity on site of company. This is the primary information that is not linked with the
secondary data gathered for literature review. This is a missing information and for
communicating this data to the research participants, online and presentation is the best way of

communication. This will helps them in communicating of data and also in attainment of
research aim as well as objectives.
Question 7: From the above collected primary information, it has been identified that social
inclusion has positive impact within an organisation in development of innovation high job
satisfaction rate, minimize turnover and higher productivity. This information is correlated with
the secondary data collected from magazines, books and many other sources for literature
review. This will be essential in attainment of research objectives easily.
Question 8: This question is related with the issues faced by company because of inclusion.
These issues are communication disturbance, inequitable position for people and minimum
employee engagement. This information not fully correlated with the secondary data used for
literature review. Some informations are communicated by researcher to the selected research
participants through online and presentation medium. This supported investigator in getting of
valid and appropriate results.
Question 9: This question is related with the different types of diversity. For this, respondents
had knowledge as cultural diversity, racial diversity and religious diversity are major types.
Primary data is related with the secondary information gathered for literature review. This data
supported investigator in accomplishment of research aim as well as objectives.
Question 10: There are several challenges faced by restaurant due to diversity. These challenges
are acceptance and respect, language and communication, ethnic and cultural differences etc.
These challenges impacted over business performance and growth of restaurant. This
information is not correlated with the secondary data that was gathered for literature review. In
order to communicate this information to the research participants, online ways used by
researcher that helped in achievement of research objectives.
Question 11: This question is correlated with the ways for managing diversity in the workplace.
These ways are providence of diversity training, creation of versatile workplace, reassess the
employee benefits and measurement of efforts. This is a primary data and correlated with the
secondary information collected by researcher for literature review. This supported investigator
in attainment of valid outcomes and achievement of research aim. Therefore, management of
diversity at workplace is important for restaurant in its growth and success.
Question 12: There are various ways that helps in management of social inclusion at workplace.
These ways are creating inclusion culture, celebrate difference and educate manager about

inclusion. These are consider more effective and essential ways that are collected from
questionnaire to the selected research participants. This information is linked with the secondary
information gathered from secondary sources such as articles, magazines, publication research,
books and many other for the literature review. Therefore, primary and secondary informations
are correlated with each others and helps investigator in attainment of research objectives.
Question 13: This questions is related with the ways of promoting diversity at workplace. For
this respondents communicated different ways such as company events, volunteering and
company websites. All these are effective and useful ways for company in promoting of diversity
in the working environment. This information is collected from questionnaire that was linked
with the secondary information collected for literature review. This information support
investigator in attainment of accurate and valid outcomes successfully.
Question 14: Development of diverse working environment is essential and important for
restaurant in improvement of its success and growth. Benefits of diverse working environment
are sustaining of employees, developing of positive working environment and enhancing of
growth level. This informations are provided by selected participants that are linked with the
information gathered for literature review. This information supported investigator in gaining of
valid outcomes in less period of time that results in accomplishment of research aim and
objectives.
Question 15: Different ways used by company for developing social inclusive working
environment. These are Be inclusive in hiring, pay employees what they deserve and empower
employees to succeed. These informations are collected from questionnaire that is not related
with the secondary information gathered from articles, books, magazines, journals etc. for
literature review. For communicating this information to the research participants, there are some
methods and mediums such as written word, spoken word, report, online and presentation. These
ways helps researcher in communicating entire information to the research participants.
TASK 4
P6 Reflect on effectiveness of research methods applied
An investigation is mainly executed for overcoming any issue or challenge which are
affecting the operations and functionality of a business. Therefore, to get a chance to execute an
analysis is a pleasure as it helps an individual to attain effective knowledge in terms or academic

and business level. However, the explore knowledge will helps an individual to perform their
own career objectives related to the similar field in more appropriate manner. Present
investigation is related to the impacts and challenges of diversity and social inclusion in Nando’s
restaurant. Diversity and social inclusion both are the most necessary areas at workplace. These
both are helpful in conducting this investigation in a better manner. As I feel grateful to get an
opportunity to conduct the investigation over such important area, therefore, diversity and social
inclusion are the big issues on which proper consideration is required to gain significant idea and
knowledge. This study is effective for me in terms of enhancing my know capability and
knowledge in relation to the specific area and also provide me in-depth knowledge regarding the
academic aspects and the way of conducting an analysis effectively. From this, I gain the better
understanding regarding specific subject areas in detailed manner. If this is talked regarding
research at initial stage, I was filled with the proper enthusiasm as I had full with the confidence
through current research, I can gain the better understanding as well as knowledge on the
diversity and social inclusion. With the help of this, I can able to make improvement in myself
continuously which impact significantly on my performance in positive way. With the detailed
analysis of the project my own abilities has been increased in the manner to enchaining the skill
in managing time, data collection ability, knowledge regarding the effective applications or
methodology which are imperative to assist the project in right manner. These developed
knowledge will be supportive for me to conducting my future projects in more liable manner and
I can effectively be deal with the issues which influences the completion of the project. This has
been identified that process of conducting the whole investigation, there are some issues faced by
me which are related to the completion of task within the provided time, authenticity of the
sources, consent from the participants and so on. Therefore, in have gained a lot idea to resolve
the challenges effectively. Furthermore, with the implementation of this present analysis I have
been gain knowledge regarding the execution of methodology and its significance in terms of
aiding the entire work in right manner to attain investigation objectives. From the analysis of the
project I have been seen that in this particular subject, quantitative research is defined o be the
most important tool as it is effective in providing detailed analysis via analyzing individual
opinion with original facts and figures. The potential advantage of this analysis is that, it is
effective in conducting a broad study with the help of large sample size and it is also effective in
conducting quick analysis than using qualitative approach. On the other hand the demerit of this

tool is that in this outcomes are limited as they render numerical descriptions rather than detailed
narrative and basically rendered less expatiate accounts of human views. In addition to this, the
analysis is also supportive for me in exploring my recognition about the use of data collection
sources that are relevant for the project to generate effective results. Therefore, the scope of
investigation is wide and in this both primary and secondary data collection tools are applied to
gather both fresh and dependable information. Primary research is mainly developed through the
assistance of questionnaire as it is an effective approach to gather fresh and authentic
information. The key advantage of aspect is it mainly allows an investigator to obtain actual
information which are fresh and highly connected to their need. Other than this, the approach is
also having a big loophole related to time as primary research is quite time consuming in nature.
Furthermore, secondary investigation tool is reliable over the past investigation articles and
journals. Thus, in this outcome is created via the secondary researches tools likewise newspaper
article, research articles, journals, books, and organizational reports. This approach is having the
major benefit in terms of saving time as it is effectively and easily be conducted as it relay over
the past investigations. On the contrary the key pitfall of this tool is that it is some time not able
to provide specific information that are filling the needs of researcher.
Despite from this, I have been seen that, the core of the specific project is primary
research and for execution of primary research questionnaire is being applied as it is effective in
gathering information in more effective manner. The key merit survey analysis is that it is
inexpensive and easy to implement in practical action. Apart-from this, questionnaire is effective
in offering a quick way to get outcome. At the other side, the major pitfall of this approach is that
in this chances of dishonest answer are high and also hard in expressing the feeling and
emotions.
Although, the suitable direction of this project will be supportive for me to conducting
my future projects more effectively and the few starts are also added in my ability as from now I
have been more focused regarding my future and more able to conduct my projects effective to
attain success in my academic level as well as also attained advancement for my future growth.
However, with the help of my developing knowledge I can be more able to resolve the conflicts
which are affecting the operations of an investigation. The study has also guided me for
implementing the suitable strategies which are effective in terms of reducing the issue of
diversity at workplace.

P7 Alternative research methodologies and lessons learnt
Alternative methodology is related to choosing the better technique according to which
an investigation is mainly conducted. Method of conducting an investigation is selected after
examining all aspects of the research. In conducting the present investigation, there has been
questionnaire developed in order to analyses the opinions and viewpoints of different
respondents. Questionnaire is better research instrument of series of different questions for aim
of collecting information from the respondents. The main reason behind using this technique is
that it is easier to gather the more information from the chosen respondents. This method is time
saving as well as the cost saving. The questionnaire provides quick way for getting the positive
results. On the other hand, interview is chosen as the alternative methodology. In an interview,
there is an interaction among the interviewer and interviewee. Main reason behind using this
methodology is that this facilitates to giving the detailed opinion of the respondents effectively.
With the help of using this, facts, methods and also views regarding specific research area can be
effectively procured through interviewing different respondents. It is also the method of primary
data collection in which questions are close ended or open ended. There has not been interview
chosen because it takes more time and also costly than the questionnaire.

REFERENCES
Books & Journals
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