Role of New and Innovative Ways in Talent Management: A Case Study on Marks and Spencer

This research project aims to determine the role of new and innovative ways of working in achieving a strategic approach to talent management. The case study focuses on Marks and Spencer, a major British multinational retailer. The project explores the concept and importance of strategic talent management, analyzes new and innovative methods of working and managing talent in Marks and Spencer, and examines the problems faced by the company during the implementation of these methods. The research includes a questionnaire and data analysis to provide insights and recommendations for talent management in the organization.

RESEARCH PROJECT

TABLE OF CONTENT
• INTRODUCTION
• Aim and objectives
• Research Question
• Questionnaire
• Data analysis and interpretation
• Conclusion

INTRODUCTION
• Talent management is a continuous procedure which include attracting as well as retaining high-
quality staff members, enhance their skills, encouraging them to improve their performance as
well (Amiri and Safariolyaei, 2017). In addition to this, it is referred as the strategic
management flow of talent by an organisation. For the present investigation, Marks and Spencer
is taken into consideration. It is a major British multinational retailer which was established in
year 1884 and headquartered in England, United Kingdom. The company specialise in selling
home products, clothing, food products and has more than 1463 stores globally.

AIM AND OBJECTIVES
Research Aim: "To determine the role of new and innovative ways of working in achieving strategic
approach to talent management. A case study on Marks and Spencer.
Research Objectives:
• To understand the concept and importance of strategic approach to talent management in an
organisation.
• To analyse the new and innovative methods of working and managing talent in Marks and Spencer.
• To examine the problems faced by Marks and Spencer at the time implementing new & innovative
ways of managing talent at workplace.

RESEARCH QUESTION
• What is the concept and importance of strategic approach to talent management in an
organisation?
• What are the new and innovative methods of working and managing talent in Marks and
Spencer?
• What are the issues faced by Marks and Spencer while implementing new and innovative ways
of managing talent at workplace?

QUESTIONNAIRE
Q1. Do you have idea about strategic approach to talent management?
a) Yes
b) No
Q2. What is the importance of talent management in an organisation?
a) Increase in performance
b) Employee retention
c) Improvement in brand image
Q3. According to you, is strategic talent management help Marks and Spencer to acquire and retain talent in company?
a) Yes
b) No
Q4. According to you, what are the new & innovative ways of working and managing talent within an organisation?
a) Using of digital technology
b) On boarding training
c) Transform management
d) Using of multi channel activities
Q5. According to you, is above mentioned innovative and new methods help Marks and Spencer in managing talent at workplace?
a) Yes
b) No
Q6. What are the different innovation that will help an organisation in talent management?
a) Employee guidance
b) Work task planning
c) Employee experience
Q7. What are the problems faced by Marks and Spencer while executing innovative and new ways of managing talent in organisation?
a) Ineffective leadership
b) Occurrence of high cost
c) Non-acceptance by employees
Q8. What ate the different ways companies adopted to implement talent-management strategy?
a) Alignment with leaders
b) Systematize hiring procedure
c) Employee training and communication planning
Q9. Please provide some recommendations to higher authorities of Marks and Spencer in managing talent in an organisation?

DATA ANALYSIS AND INTERPRETATION
Q1. Do you have knowledge about strategic approach to talent
management?
Frequency
a) Yes 22
b) No 8
Interpretation: By analysing the above graph, it is analysed that out of total 30 respondents, 22
participants have knowledge about strategic approach to talent management whereas 8 respondents have
no idea about it.

Q2. What is the importance of talent management in an organisation? Frequency
a) Increase in performance 10
b) Employee retention 10
c) Improvement in brand image 10
Interpretation: From the above graph, it is determine that
talent-management is vital as it assist in raising performance,
which is said by 10 respondents from total 30 participants. The
10 participants perceive that talent management assist in
employee retention whereas the remaining 10 said that it assist
an organisation in improvement of brand image.

Q3. According to you, is strategic talent management help Marks and
Spencer to acquire and retain talent in organisation?
Frequency
a) Yes 20
b) No 10
a) Yes b) No
0
5
10
15
20
25
20
10 Column L
a) Yes b) No
0
5
10
15
20
25
20
10 Column L

Q4. According to you, what are the new & innovative ways of working and
managing talent within an organisation?
Frequency
a) Using of digital technology 7
b) On boarding training 8
c) Transform management 8
d) Using of multi channel activities 7
a) Using of digital technology
c) Transform management
6.4
6.6
6.8
7
7.2
7.4
7.6
7.8
8
8.2
7
8 8
7
Column M
a) Using of digital technology
c) Transform management
6.4
6.6
6.8
7
7.2
7.4
7.6
7.8
8
8.2
7
8 8
7
Column M

Q4. According to you, what are the new & innovative ways of working and
managing talent within an organisation?
Frequency
a) Using of digital technology 7
b) On boarding training 8
c) Transform management 8
d) Using of multi channel activities 7
a) Using of digital technology
c) Transform management
6.4
6.6
6.8
7
7.2
7.4
7.6
7.8
8
8.2
7
8 8
7
Column M
a) Using of digital technology
c) Transform management
6.4
6.6
6.8
7
7.2
7.4
7.6
7.8
8
8.2
7
8 8
7
Column M

Q6. What are the different innovation that will help an organisation in talent
management?
Frequency
a) Employee guidance 9
b) Work task planning 9
c) Employee experience 12
a) Employee guidance
b) Work task planning
c) Employee experience
0
2
4
6
8
10
12
14
9 9
12
Column O
a) Employee guidance
b) Work task planning
c) Employee experience
0
2
4
6
8
10
12
14
9 9
12
Column O

Q7. What are the issues faced by Marks and Spencer while executing
innovative and new ways of managing talent in organisation?
Frequency
a) Ineffective leadership 7
b) Occurrence of high cost 12
c) Non-acceptance by employees 11
a) Ineffective leadership
b) Occurrence of high cost
c) Non-acceptance by employees
0
2
4
6
8
10
12
14
7
12
11
Column D
a) Ineffective leadership
b) Occurrence of high cost
c) Non-acceptance by employees
0
2
4
6
8
10
12
14
7
12
11
Column D

Q8. What ate the different ways companies adopted to implement talent-
management strategy?
Frequency
a) Alignment with leaders 12
b) Systematize hiring procedure 8
c) Employee training and communication planning 10
a) Alignment with leaders
c) Employee training and communication planning
0
2
4
6
8
10
12
14
12
8
10
Column C
a) Alignment with leaders
c) Employee training and communication planning
0
2
4
6
8
10
12
14
12
8
10
Column C

CONCLUSION
From the above discussion, it is concluded that strategic approach to talent-management is vital for
an organisation as it increase performance and allow company to retain its employee for longer
time period. It is determine that there are various new and innovative methods of managing talent
such as On boarding training, Using of multi channel activities, transform management and so on.
In addition to this, there are various issues arise while executing new and innovative methods such
as occurrence of high cost, non-acceptance by staff members and many more. It is significant for
investigator to adopt appreciation data collection techniques as it help in getting valid and effective
conclusion.