Research on Equality and Diversity in the Workplace: A Case Study on Morrisons

This document is a research project on equality and diversity in the workplace, focusing on a case study of Morrisons. It includes an introduction, literature review, research methodology, data analysis, research outcomes, reflection, and recommendations. The research aims to determine the impact of workplace discrimination on employee's performance and explore strategies to promote equality at Morrisons.

Unit 11 - Research
Project

Table of Contents
Chapter 1: Introduction....................................................................................................................1
Research Topic: Equality and diversity in the workplace. A case study on Morrisons...................1
Research aim and objectives..................................................................................................1
Rationale for research.............................................................................................................1
Research questions.................................................................................................................1
Chapter 2: Literature review............................................................................................................2
Chapter 3: Research methodology...................................................................................................4
Chapter 4: Data analysis and interpretations...................................................................................7
Chapter 5: Research Outcomes......................................................................................................10
Research findings.................................................................................................................10
Chapter 6: Reflection & recommendation for alternative research methodology.........................12
Reflection on current research method.................................................................................12
Recommendation for alternative research methodology......................................................12
Chapter 7: Conclusion....................................................................................................................12
Chapter 8: Recommendation..........................................................................................................13
REFERENCES..............................................................................................................................14

Chapter 1: Introduction
Research Topic: Equality and diversity in the workplace. A case study on
Morrisons.
Research aim and objectives
Research aim
The main aim of conducting current investigation is, “To determine the impact of
workplace discrimination on employee's performance. A research work conducted on Morrisons.
Research Objectives
The main objectives behind conducting current research work Morrisons orgnisation are
stated as follows:
 To study the importance of concept of equality for an organisation.
 To examine the impact of workplace discrimination on performance of workers.
 To determine the various strategies that could be use by managers of Morrisons to
promote equality at workplace.
Rationale for research
The selection of current resrch topic is rationale from professional view point of researcher
as it facilitates better information about workplace discrimination and also leads to creation of
equality at workplace. Further, selection of current research topic is also vital and crucial from
the personal perspective of researcher as it would lead to better development of skills and also
meet its educational background.
Research questions
The main issues and research questions that are evaluated with the help of current
investigation are written below:
 Why concept of equality is vital and important for an organisation?
 What impact could be lead by workplace discrimination on performance of workers?
 Which are the various strategies that could be use by managers of Morrisons to promote
equality at workplace?
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Chapter 2: Literature review
A Literature review is conceptual process of summary and description about the research
topic on the basis of review of scholarly paper and articles, books and online websites which are
relevant resources through particular research (Ying Liao and et. al.., 2017). It helps to determine
the research requirement and determining the nature of current research approaches topics as the
determination of workplace discrimination on employee’s performances with the context of
Morrisons company perspective.
A) To understanding the importance of concept of equality for an organization
According to the opinion of Rose Johnson, 2017. The background of equality is the
facilitates the equal opportunity in the workplace towards the employees with the perspective of
assignments allotted where the managers evaluate the performances (Stypinska and Turek,
2017). It is very essential of equal workplace environment through which workforce gets the
sense of satisfaction in the approaching task. The equality in the organisation that it facilitates the
equal opportunity towards the employees as in task or assignments in which they can contributes
their skills and knowledge where they can improvised their productivity. As the context of the
retail industry they enhanced the mobility of equality in their premises through the understanding
of equality which promotes the federal law, eliminate the discrimination in the workplace order
under the Equal Employment Opportunity Act. Many of the organisation owns the works on
equality at workplace as they did not promote to recruit the employee in gender or religion base,
the only agenda is to making evaluated the employees as per the qualification and other
competencies. On other terms if workers are disabled due to paramedic causes as their job still
be protected as under the employment equality law as the company having a workplace equality
in their premises.
B) To evaluate the impact and the importance of the workplace discrimination on the
employee’s productivity as well as in the performance perspective.
According to the Tia Benjamin, 2017. To scrutinize the significance of influence as of workplace
discrimination is only arises when the individual is mapped its performances on the basis of
gender and religion or other segments, which is not appropriate as well as it gets negative
procedure of tradition as to mapped the employees on the basis of wrong judgements (Pass,
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2018). As with the context of Morrisons company the equality discrimination having the
importance on employee’s productivity an performance perspective are as follows:
Having the nature of accomplish the work commitment : Employee who frequently
observe the regular discrimination are more likely to leave eth business, increasing the sales and
turnover level. Although some involuntary turnover by firing poor performers. Through
recruiting and training of new and existing employees is to comprising the skills and knowledge
where it helps to organisation to managing the effective workforce (DeSouza, Wesselmann and
Ispas, 2017). Due to the workplace discrimination it can affect the hiring process when it
selected the wrong candidate for the organisation. Commitment and loyalty are based on work in
the under of workplace equality to offers the platform in which each employee performance is
mapped through the mangers.
Reputation and Recruitment: Having the presence of discriminatory practises can affect
the company’s reputation within the community that is serves by the certain group of people
based on the demographic factor such as gender, age, culture, caste and religion etc. Therefore
the reputation are sometimes judge through upper caste and lower caste where the discrimination
create the conflicts between them but where the customer directly discriminates the customers
against. In recruitment the candidate also has to suffer form the discrimination in terms of
qualification, gender, age and other factor on which specially women have to suffer through
gender discrimination in workplace by assuming from managers that women are not eligible to
handle the operation or administrative work.
C) To evaluating the various strategies which could the Morrisons company to deal with issues of
workplace discrimination to promote equality in workplace.
With the perspective of the Diane Lynn, 2018. As with the interpretation of workplace
discrimination facing by employees as to enhanced the promotes the various strategies on the
circulation of equality in workplace by making the positivity environment where employees get
satisfaction in working aspects not to get demoralised (Truxillo and et. al .., 2017). As with the
perspective of Morrisons company’s employees are having a good relationship with peers not
allowing any type of negativity in terms of violence and try to motivate employees for providing
the equal opportunities where they can contributes skills and knowledge and promote their identify
through their performances. Diversity and equality are the procedure through the healthy and
growing company. Getting employing people of all genders and other races or castes are make
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organization stronger and effective. There are strategies to promote the workplace equality in the
organization which can create the positive influence in the premises are as follows:
Establishment the presence of equality compliances: There should be effective
compliances which emphasis about the equality in workplace in terms of opportunities is open to
everyone with strict rules and regulation as follows and making the organization fully
compliance oriented and work-related decisions on the respective with promotions, training,
allocating work etc (Gowan and Teal, 2016).
Identify the unwanted biasness: As in the organization attention it is a regular or
frequently practice that discrimination and biasness are pursuing on the basis of gender and this
type of discrimination is work on the context of disability, gender, reassignment, marriage,
orientation or sexual factor can impact on the them.
Chapter 3: Research methodology
A Research methodology is generally provides about the information about the various data
on which method is used to analyze and interpretation.
Research Philosophy as it contain two main research philosophy that can be used by
researcher as Positivism is the focuses into predicting in outcomes assumptions (Boncori, Sicca
and Bizjak., 2019). Positivism Method is also known as Scientific method on which it comprises
the data into detailed interpretation and mapped in a high structure which is making any effect on
researcher’s values and behavior. Interpretivism it is the philosophy is used by the researcher
who are concerned with collecting and gathering the precious data which is having an
influencing power. As for this research there is used of Positivism philosophy is selected as it
provides the predicting of research data and generates the right form of conclusion on the basis
of important aspect while Interpretivism will not be suitable as it would only provide the
subjective data (Yoshimura, Bakolis and Henderson., 2018).
Research Approaches procure the two types of approaches are Deductive includes the
selecting theory, developing from the hypothesis as per the data collection and evaluation on the
basis of the given hypothesis and Inductive is the main considered the new upcoming theory
which emerge from the data (Ngo, 2017). It provides a more logical process in which multiple
assumption and premises are involved. As per two research approaches the selection of
Deductive approach where it provides the optimum selective theory which is scrutinized from
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hypothesis with proper evaluation while inductive will generates only the outsourced logical
process of data information which will not be suitable for this research.
Research Method is the having two method that are Qualitative Method assorting of this
method is considered by researcher looking for in dept knowledge of data which allows detailed
information and Quantitative Method data is gathered in form of numeric and arithmetic form
and only reflects the statically representation of data that also comprises about the reviews of
respondent. For the above research method discussion there is assorting of Quantitative research
method is selected where it provides the numeric and statistical framework of data where it
optimise to leads for questionnaire while the use of Qualitative research method will not
considered as it will only focus into detailed information which will not relevant towards the
research (Ghumman and Ryan, 2018).
Gantt chart is comprising about a horizontal graphical representation which provides the
different form of facts and figures through bar graphs which shows the simplicity of research
(Morse, 2019).
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Sources of Data Collection contains two types of data collection are Primary Sources data
is been collected through self efforts as well as it major role to construct the questionnaire and
Secondary resources data is been scrutinized from others information data that having existence
already. As researcher is obtain the use of both primary and secondary source of data collection
where the primary source is helps to making the formation of questionnaires through support by
quantitative research method and secondary source helps to collecting the information to
evaluate the finding of primary data.
Sampling data is the choose the observation of pre determined data through big population.
As for this research there is use of simple random sampling where it facilitates to generates the
chances for all observation and selection which is completely depend on the basis of probability.
The instrument used in this sampling criteria is Questionnaire, where the respondent are 30 from
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Morrisons company (Sharma and Man, 2018). A Questionnaires is a written document where the
set of question are linked between research topic.
Questionnaire
Q1) Do you having any implication regarding the impact of workplace discrimination on
employee's performance?
a) Yes
b) No
c) Neutral
Q2) As per your opinion, which one is the most vital reason for enhanced workplace
discrimination at workplace of an organisation?
a) Ignorance about other employees cultures and ethnicities
b) Biased behaviour and nature of top authority and managers
c) Lack of empathy
Q3) What is your viewpoint regarding the level of workplace discrimination that is
currently prevailing within Morrisons orgnisation?
a) Low
b) Medium
c) High
Q4) As per you experience, what overall impact is lead by workplace discrimination on on
performance of workers and employees within Morrisons?
a) Positive
b) Negative
c) Neutral
Q5) What are the main negative impacts and consequences that are associated with high
level of workplace discrimination?
a) Felling of stress and anxiety
b) loss of self control and enhanced conflicts
c) Reduction in production and motivation level
Q6) Why concept of equality is important and necessary for an organisation?
a) Enhanced production and creativity
b) Higher job satisfaction and motivation
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c) Retention of talented employees
d) Enhanced bonding and commitment level
Q7) Which one is the most viable strategy out of these various strategies that could be use
by managers of Morrisons to promote equality at workplace?
a) Effective communication and participation
b) Creation of inclusive culture
c) Fair HR practises
d) Compliance with equality act, 2010
Q8) Any further recommendations for Morrison organisation to create and promote
equality at its workplace?
Ethical Consideration: the data has been collected through the sources from primary and
secondary applying the different types of approaches and philosophies which helps to provides
the authentic and factual data which helps to completion of research, all data are scrutinized in a
confidential as well as the reviews of the employers reviews are considered to making assure to
not disclosed as it only implement for the research purposes (Rajendran, Farquharson and
Hewege, 2017).
Chapter 4: Data analysis and interpretations
For effective and more better analysis and interpretation of data collected for current
investigation with the help of questionnaire, use of pie charts along with frequency spreadsheet
had been made a presentation and discussion of which is provided below:
Theme 1: Impact of workplace discrimination on employee's performance
Q1) Do you having any implication regarding the impact of
workplace discrimination on employee's performance?
Frequency
a) Yes 26
b) No 3
c) Neutral 1
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Interpretation
It has been analysed with respect to current investigation that 26 participants from a total
30 employees of Morrisons were having implication regarding the impact of workplace
discrimination on employee's performance where as 3 seemed unaware about this concept along
with one other participant who was neutral regarding impact of workplace discrimination.
Theme 2: Vital reason for enhanced workplace discrimination
Q2) As per your opinion, which one is the most vital reason for
enhanced workplace discrimination at workplace of an organisation?
Frequency
a) Ignorance about other employees cultures and ethnicities 12
b) Biased behaviour and nature of top authority and managers 10
c) Lack of empathy 8
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Interpretation
Workplace discrimination has become a common part of a workplace and it has been find
out from current investigation that the most vital reason for enhanced workplace discrimination
at workplace of an organisation consists of ignorance about other employees cultures and
ethnicities as supported by 12 participants where as 10 employees of Morrisons of supported
biased behaviour and nature of top authority and managers. Beside this, 8 respondents were also
there who favoured Lack of empathy as one of the most vital reason for enhanced workplace
discrimination at workplace.
Theme 3: Level of workplace discrimination that is currently prevailing within Morrisons
Q3) What is your viewpoint regarding the level of workplace
discrimination that is currently prevailing within Morrisons
organisation?
Frequency
a) Low 5
b) Medium 15
c) High 10
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Interpretation
With current investigation it has been interpreted that as per the viewpoint of 5
respondents a low level of workplace discrimination is currently prevailing within Morrisons
organisation where as 15 participants had favoured medium workplace discrimination. Further,
10 other individuals were also there who supported High level of workplace discrimination
within Morrison.
Theme 4: Overall impact lead by workplace discrimination on performance of workers and
employees
Q4) As per you experience, what overall impact is lead by workplace
discrimination on performance of workers and employees within
Morrisons?
Frequency
a) Positive 4
b) Negative 24
c) Neutral 2
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Interpretation
The main focus of current investigation is on evaluating about the impact of workplace
discrimination on employees performance thus, it has been evaluated that 4 participants believed
that a positive impact could be lead by workplace discrimination but the maximum number of
respondents i.e. 24 out of 30 supported the negative impact of workplace discrimination on
performance of workers and employees within Morrisons where as 2 participants were also there
who had favoured neutral influence of workplace discrimination.
Theme 5: Main negative impacts and consequences those are associated with high level of
workplace discrimination
Q5) What are the main negative impacts and consequences that are
associated with high level of workplace discrimination?
Frequency
a) Feeling of stress and anxiety 7
b) Loss of self control and enhanced conflicts 10
c) Reduction in production and motivation level 13
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Interpretation
The main negative impacts and consequences associated with high level of workplace
discrimination includes feeling of stress and anxiety in employees that was supported by 7
participants where as 10 individuals believes that loss of self control and enhanced chances
conflicts is the biggest consequence of workplace discrimination. Beside this, 13 participants had
also supported reduction in production and motivation level as main negative impact and
consequence that is associated with high level of workplace discrimination.
Theme 6: Concept of equality is important and necessary
Q6) Why concept of equality is important and necessary for an
organisation?
Frequency
a) Enhanced production and creativity 9
b) Higher job satisfaction and motivation 7
c) Retention of talented employees 8
d) Enhanced bonding and commitment level 6
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Interpretation
It could be analysed with respect to current investigation that concept of equality is
important and necessary for an orgnisation as it lead to enhanced production and creativity as
supported by 9 participants where as 7 respondents favoured higher job satisfaction and
motivation. Beside this, 8 individuals also believed that retention of talented employees is a vital
part and importance of concept of equality along with 6 others who opted by enhanced bonding
and higher commitment level for the same.
Theme 7: Viable strategy that could be use by managers of Morrisons to promote equality
at workplace
Q7) Which one is the most viable strategy out of these various
strategies that could be use by managers of Morrisons to promote
equality at workplace?
Frequency
a) Effective communication and participation 8
b) Creation of inclusive culture 6
c) Fair HR practises 7
d) Compliance with equality act, 2010 9
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Interpretation
It could be evaluated on the basis of above pie chart and frequency table that effective
communication and participation is the most viable strategy out of these various strategies that
could be use by managers of Morrisons to promote equality at workplace as supported by 8
participants during current investigation. Beside this, 6 Individuals also supported creation of
inclusive workforce where as 7 were in favour of Compliance with Equality act, 2010 as viable
strategy for managers of Morrisons to promote equality at workplace.
Chapter 5: Research Outcomes
Covered In PPT
Chapter 6: Reflection & recommendation for alternative research
methodology
Reflection on current research method
The current research work is a useful and informative journey for me that lead to
enhancement in my knowledge regarding the topic of workplace discrimination also lead to have
better skills and managerial competencies for future. The use of positivism philosophy and
deductive approach is made for current work that ensures better testing and check of hypothesis
and objectives. Further, use of quantitative research method was made by me that lead to an
effective way of data collection and presentations and ensures proper check and valid conclusion
and findings on the basis of statistical information. Further, use of questionnaire has been made
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for data collection that facilities most easiest and simplest way of data collection in most cost and
time effective way. Thus, current research method were effective in meeting set objectives but
having a pitfall as it does not lead to collection of in-depth information.
Recommendation for alternative research methodology
The alternative method that could be used by me in future consists of qualitative research
method along with inductive approach to ensure collection of in-depth information along with
use of interview technique for data collection. Use of interview dose not suits current
investigation as it is time consuming but could be used for future work as provides better
understanding and detailed information from respondent.
Chapter 7: Conclusion
In accordance with current research work it can be concluded that workplace discrimination
had become a vital and common issues for all organisation the main factors of which consists of
ignorance about other employees cultures and ethnicities, biased behaviour and nature of top
authority and managers along with lack of empathy within organisation. Further, it has been also
summarised with respect to above research work that main consequences and negative impact of
workplace discrimination consist of a felling of stress and anxiety, loss of self control and
enhanced conflicts that would lead to reduction in production and motivation level of employees.
Concept of equality and diversity are vital for an organisation to have enhanced production and
creativity, higher job satisfaction and motivation, retention of talented employees along with
enhanced bonding and commitment level. At last conclusion can be made that effective
communication and participation, creation of inclusive culture, fair HR practises along with
compliance with equality act, 2010 are effective strategies for managers of an orgnisation to
create and promote equality at workplace.
Chapter 8: Recommendation
With respect to above research following recommendation could be made for Morrison
organisation to create and promote equality at its workplace:
 Compliance with provisions of Equality act, 2010, is recommended for Morrisons as it
ensures reduction in workplace discrimination through leading strict legal action against
it thus, ensures creation of equality at workplace.
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 Further, adoption of effective communication and allowing proper participation and
involvement of all employees is also suggested for Morrison as it is an effective way to
lead better bonding and enhanced connection among employees to ensure equality and
positive attitude among them. Further, involvement of employees lead to mutual decision
making and strategies formulation that facilitates equality at workplace of Morrisons.
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