Developing, Using and Organising Resources in a Specialist Area

Developing, Using and Organising Resources
in a Specialist Area
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Table of Contents
INTRODUCTION...........................................................................................................................4
TASK1.............................................................................................................................................4
Describe the purpose of resources in learning and teaching..................................................4
Theories, principles and models of inclusive curriculum design can be used to inform
resources development in own specialist area........................................................................5
Explain the ways in which resources can be classified and stored.........................................6
TASK2.............................................................................................................................................7
Evaluation of effectiveness of specific resources in meeting individual learning needs.......7
Determine the principles of resource design..........................................................................8
Evaluation of sources that inform resource development in specialist area...........................9
Determine the resources which can be adapted to enable inclusive approach in own specialist
area.......................................................................................................................................10
Evaluate the ways of sharing resources with other learning professionals..........................11
TASK3...........................................................................................................................................11
Design the resources which included new and emerging technologies to engage and meet the
needs of individual learners in specialist area......................................................................11
Determine the resources which are employed in order to engage and meet the individual needs
of learners.............................................................................................................................12
Evaluate the effectiveness of own design and use of resources to engage and meet the
individual needs....................................................................................................................13
Identification of own strengths and weaknesses in relation to development and use of
resources in own specialist area...........................................................................................14
Plan opportunities to improve own skills in development and use of resources in own
specialist area........................................................................................................................15
Task 4.............................................................................................................................................15
Review legal requirements and responsibilities relating to the development and use of
resources...............................................................................................................................15
Implications of intellectual property rights and copyright for the development and use of
resources...............................................................................................................................16
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CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18
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INTRODUCTION
In learning process there are different type of resources which are used with the motive to
enhance the knowledge of learner and able to progress in career. Its the responsibility of the
teacher to understand the level of learner and the areas which they find difficulties so that
appropriate and useful resources can be provided to them for effective learning. Furthermore,
with the help of additional information with the use of resources will be helpful. The main
advantage of using resources for learning process is that it helps in active participation and
engagement of learners in the so that they would bale to develop their learning skills and
achievements (Abu-Naser and Al Shobaki., 2016). The role of teachers in the carrier of student is
to support them mentally so that they would able to achieve their desire results. The true
objective of teachers is to influence and help students in acquiring knowledge which they would
able to apply in their life. This report is based on various important aspects which take place in
the learning process among teachers and the learners. This report is based on specialist role that
is customer service and front desk executive.
TASK1
Describe the purpose of resources in learning and teaching
Teaching and learning act as the great influencers in the eduction system. Learning is an
important part of life where at every stage something new take place and is learned by
individuals. Learning resources are relevant tools which helps in education which includes
videos, overhead projectors, Power point, etc. The purpose is to help the students by providing
them important opportunities where they would able to explore ideas, knowledge, problem
solving skills, etc. As an customer service executive and front desk executive, I would be able to
apply variation and diversification of approaches while guiding students in building their career
in customer services and front office executive. I would able to apply different techniques which
are physical and emotional in order to get right environment to create a space where other person
get comfortable and able to communicate effectively (Armstrong and Taylor., 2020). Learning
resources are designed mainly for supporting and guiding learners on the topic. The main
purpose of learning and teaching resource is to provide effective source of learning experience so
that learners and teacher would able to interact and make learning process effective. The
effective use of learning resources is helping learners in enhancing their knowledge so that they
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have in depth understanding and able to develop generic skills and values. Resources help the
learners as they get engaged and able to meet their learning needs with the motive to achieve
their learning objective. Hence there are large number of teaching material that is resources
which I am using to deliver information to my learners. Mainly resources which are used in
learning is for stimulation or visual prompts as it helps in making learning process easy. In the
learning process, opportunities that actively engage the learners are group discussion where all
learners get the chance to known each other and able to generate effective ideas and solutions
together. The resources help in motivating learner by building their interest and they would able
to develop and enhance their creativity skills (Bombiak and Marciniuk-Kluska., 2018). For the
role of customer service executive the important factor is to listen the others opinion attentively,
maintain positive body language and eye contact. From my experience in this area, I have find
that many students coming for acquiring knowledge are suffering from different type of learning
difficulties are need to improve communication skills. With the use of more memorable
resources such as pictures, videos and accessing some counselling channels the learning process
become easy.
Theories, principles and models of inclusive curriculum design can be used to inform resources
development in own specialist area.
An inclusive curriculum is defined as the process which help students in learning where
equal opportunity is provided to students so that they would able to achieve learning outcomes.
Curriculum development is not performed in isolation that is it is a part of planning,
development, implementation and review cycle.
There are various models which can be used in order to adopt the basis of curriculum
development in customer service-
Linear product or objective model- This model is developed by Tyler and later
modifications are done by Taba. This model is used where learner know what they have to to do
at the end of the learning period or course. The focus of the learner is on learning outcomes
where they use a systematic approach for planning. The starting point outline the outcome from
where the course content is build according to outcome (Bratton and Gold., 2017). The focus is
on effective accomplishment of outcomes.
The cycle model- This model is also used in customer service curriculum development as
it is similar to liner model. This model has been developed by Wheeler as focus is on
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identification of aims and objectives which is based on needs of professional bodies. It is
followed by selection of learning activities and the selection of content according to abilities of
learners.
Theories used in learning in specialist area (customer service)-
Learning theories is an cognitive process in which a structure and design of course is
outlined with the motive to provide great learning experience.
Behaviorism Theory- With the help of this theory the focus is on acquiring knowledge
through observation. The observation skills are quite important in performing the job role of
customer service and front desk executive (Burnell., 2017).
Cognitivism theory- As this theory focuses on the process of mind that is thinking,
problem solving, etc. The problem solving ability play important role in role of customer service
where person need to understand the difficulties faced by others and have to provide solution to
them.
Here are four steps which are followed in designing curriculum-
The first step is the identification of the broad aims and specific objective that is in
context of customer service it is communication and understanding abilities. The main role of the
customer service executive is to understand the problems of customers and able to support and
help them. Secondly on the bases of the objective the course is designed or constructed so that
objective can be accomplished. By providing practical learning to the leaner the objective can be
accomplished. Thirdly on the bases of the capability of the learner the time duration is defined.
Lastly the explanation of curriculum and its objectives are provided to teachers.
The principles of resource design are meeting learning needs, fit for purpose, sufficient
quality and quality and current content. The most effective principle is meeting learning needs
where focus is on the development of differentiated resources according to learning style. The
resources developed should fit for purpose so that the objective can be accomplished. With the
motive to maintain the high standards and able to accomplish the good position, the policies and
rules must be formulated for sufficient quality resources (Fjeldstad and Snow., 2018).
Explain the ways in which resources can be classified and stored
Resources can be classified in many different ways such as retrieval, systematic filling,
maintaining current and archive documents, etc. The logical classification system is used for
retrieval as for its presentation the set of index or keywords are consider. There are different type
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