Improving Performance at Purple Mail Service

The assignment examines the problems facing Purple Mail Service and proposes solutions. It delves into effective recruitment, selection, and retention processes, analyzing employee behavior and performance. It also explores legal factors, leadership styles, and the benefits of a positive work environment. Various evaluation theories are discussed to guide organizational planning.

UNIT 14 WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Documents require to selecting new staffs ......................................................................1
1.2 Effect of legal, ethical consideration and regulatory in selection and recruitment process. .2
1.3 Being part of selection process ........................................................................................2
1.4: Evaluating of own contribution in recruitment process ................................................3
TASK 2............................................................................................................................................4
2.1 Leadership skills and features..........................................................................................4
2.2 Comparison between leadership and management ..........................................................5
2.3 comparing different leadership style ...............................................................................5
2.4 Methods of motivating the employees............................................................................6
TASK 3............................................................................................................................................7
3.1 Evaluation of team working in the organization..............................................................7
3.2 working of leaders in dealing against conflicts. .............................................................7
3.3 effectiveness of a team in achieving their goals. .............................................................8
TASK 4............................................................................................................................................9
4.1 Factors involved in monitoring and planning of performances .......................................9
4.2 Delivering and planning assessment needs .....................................................................9
4.3 Accessing success of evaluation plans .........................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Recruitment is a collective measure of several processes of attracting, short-listing,
selection and induction of candidates from a pool of candidates. This collective measures helps
in selecting candidate required for given job description(Bush and Middlewood, 2013). This
report focussed on putting limelight on working of Purple Mail Company ,a renowned parcel
company of United Kingdom. In recent times company is facing problem in their internal
management in terms of leadership, management and revenue which leads to unsystematic
working culture in organisation. This assignment has discussed various factors related to
recruitment and selection process of employees as well as different styles of leadership and their
impact on organisation and working of employee. Based on this survey some suggestions are
also given which will benefit the organisation in heir future prospectives. Firms must ensure
that they use right and responsible person for the respected job.
TASK 1
1.1 Documents require to selecting new staffs
Documentation are critical aspect of hiring employees. It helps in better judgement of
employee and provides systematic approach and transparency in this process. It helps in
evaluation of potential and efficiency of employee according to job description. Accessing
employees personal details like family, occupation or other past records. It evaluate different
aspects like asserts of employee, taxations or any criminal cases(Grint and Holt, 2011).
Sources of recruitments – Recruitments can be done through internal sources and external
sources.
Selection process includes-
 Job specification- It includes factors like objectives, tasks, job roles and qualification
criteria required in specific job.
 Persons specification- It consider skills which must suit job description like
communication, personality, creativity or intellectual knowledge.
 Curriculum Vitae – It contains brief summery of qualification and background of
employees for quick referrals.
 Medical health – It must also be refereed while interviewing otherwise it will hamper
company's efficiency and image.
1

Apart from these factors legal aspects are also considers which can give equal legal
rights for both employees and employee hence both can claim in case of any injustice or
unethical activities(Lev, 2013) .
1.2 Effect of legal, ethical consideration and regulatory in selection and recruitment process
Purple Mail Company uses different factors while going through hiring and recruitment
process. Some of the factors are described below-
 Legal – While recruitment it must be considered that candidates must be judged and
hired based on their potentials and abilities. Judging them based of their caste, creed, race
is strictly prohibited. UK government have enacted different policies and rules which
prohibits activities of discrimination and provide equal rights for their workers. Labour
law of UK government have given rights to employee to raise their voices against any
unlawful practices in an organisation(Mayfield,2014).
 Ethical – Organisation has terminated the employee in an unethical way which lead to
resignation of 100's of senior employees. So corrective measured must implementing
ethical value which will increase in corporation among their employees and ultimately
increase growth rate of organisation.
 Issues related to diversification- Every company wish to expand their business but
company is having difficulties especially in Arabian countries due to political conflicts
and increase in nuclear reserve in those countries (Mayfield, 2011.
 Regulatory authority – They are autonomous government body which follow strict
rules and regulation which guides organisation in business process of organisation. There
are different government organisations like General Council of the Bar, Faculty of
Advocates, Law Society of Northern Island, Law society of Scotland which are working
efficiently in guiding organisations.
1.3 Being part of selection process
Being a Human Resource Manager of Purple Mail Company I must consider different
factors in hiring process and be prepared for flexibility in working process.
Some of the important factors must be considered in hiring process
 Total number of Vacancies
 Job descriptions
 Education qualification
2

 Method and pattern of selection
 Timing and place of interview
There are different kind of interview processes
 One to one interview process – This type of interview is for experienced employees or
recruitment of top level managers who have experience and high knowledge. As a
manager one must consider that their knowledge can resonate with expectations and
demand of organisation.
 Panel interview- It can be used in for recruitment for any level of management as per job
description. A panel contains 4-5 managers who examine different prospects of
employee. This helps in proper evaluation their employees based on different factors. It
is a very effective tool in overall judgement of employees.
 Checking capability of employee- Many psychological tests are performed which
determine ability of employee in handling different situations as well as judgement of
dimensions a person can work onto(Peterson,2011).
As a part of hiring process I must ensure that, all aspects and dimensions are covered in hiring
process and candidates must be evaluated on the basis of their qualification and potential
without any discrimination.
1.4: Evaluating of own contribution in recruitment process
As a part of recruitment team I must ensure that every employee must be given required
time to express their their though which will also make judgement process easier. Before hiring
an employee have detail information about the process and role they are about to perform in
organisation, I will posses necessary documents for further evaluation , if required and must
make sure that I must make positive environment throughout the organisation and maintain good
and organised behaviour and must focus on providing assistances to solve out all quarries and
and doubts regarding goals, profiles and objectives of organisation. And finally must ensure
that the selected employee must have adequate qualification, knowledge and skills for the job.
After giving efforts I must expect selected employee give their best effort to increase company's
efficiency in competitive market.
3

TASK 2
2.1 Leadership skills and features
Leaders in Purple Mail Company must manage teams effectively and professionally.
Some of the skills and features of leaders are given below-
 Convincing ability – Leaders can be able to convince and motivate their employee
which helps in enhancing capability of the workers. A manager must give guidelines and
help for development and enhancing skills of employees(Peterson,2011).
Leadership models are of two types -
 Grench and Raven's Model – It is categorised into 5 parts which defines different
powers
Legitimate- Leaders want their employee to be obedient and discipline
Rewards- Leaders must posses skill to judge and reward their employee.
Expert- Leading people must have adequate knowledge skills and understanding
Referent – Leading and guiding must have supportive nature and must give value and
respect to their employees.
Coercive – Must posses skills to take decisions and punish employees for wrong doing
 Higgs and Dulewicz model
Under this leaders must have some defined skills in handling emotional factors. Some of them
are mentioned below
Drivers- Leaders must have decisiveness and motivation factor to motivate their employees
for achieving their targets. These leaders are focussed on increasing coordination and
collaboration between employee. Hence it will increase potential of core competence of
employee in business environment.
Constraint – A leaders must be honest to their employees and must show full dedication to
their job role. There is a disorder in the organisation due to mass resignation of their senior
employees(Pritchard and Bloomfield,2013). So a manager must recruit employee who are able to
perform their jobs for the roles they are assigned.
Enablers- Leaders must have information about working and behaviour of their employees.
They must have convincing power to influence and motivate their employees
4

2.2 Comparison between leadership and management
Management is an overall process of managing people in an effective, efficient and
productive way. Leadership works to motivate and influence their employee to achieve desired
goal in market place. Comparison between leadership and management of Purple Mail Company
are given below
Basis Management Leadership
Conflicts Management helps in resolving
conflicts by effectively observe
every factors
Leadership resolve conflicts
which is required for their
working area only.
Decisions Decisions are taken regarding
circumstances and problem
exist in an organisation. They
have to consider both internal
and external environment in
decision making
Leaders creates visions only to
their work and influence
employee to be task oriented.
They only consider factors
related to their work only.
Coercive Manager must posses skills to
have transparency judgemental
decisions as they have to
consider the whole scenario
Leaders must ensure that their
decisions must influence a
certain section or area under
his leadership.
2.3 comparing different leadership style
Different organisation have different leadership styles. But Purple Mail Company follow some
leadership styles to an effect
 Democratic leadership style- In this style of leadership leaders have responsibility of
their delegates under this employees have some rights to take decisions according to them
by following certain guidelines and policies of organisation(Rees and French, 2016). By
this these employees will feel valuable hence will be motivated in their work and will
share their valuable successions which will ultimately benefit leaders and organisation in
achieving specific goals.
5

 Autocratic leadership – In this all the decisions lies in the hand of a single person. So all
the employee have to follow the decisions accordingly. It will give low productivity for
an organisation due to low morale and negative behaviour of their employees.
 Transformational leadership – In this leaders make certain vision ,goals and mission and
action plans to achieve those goals and hence influence employees to work accordingly.
This also gives opportunity to leaders to have their own growth and success by giving
them rewards and perks(Stanleig,2013). This leadership quality helps an organisation to
work successfully. This style is adopted by Purple Mail Company in recent times after
employees resigned from their posts.
2.4 Methods of motivating the employees
There are different ways of motivation employees in Purple mail Company . Some of
them are discussed below
Marlow's theory – This theory was divided into different levels
 Physiological – It focus on fulfilling the basic needs of their employees which includes
food,shelter ,clothing, relaxation, happiness .
 Safety needs – ensure safety in workplace, ensuring life as well insuring their jobs.
 Social belongingness – maintaining friendly behaviour with employee will boost morale
of employee.
 Esteem – giving social respect and value to employee.
 Self actualization – it gives recognisation and authority to employees
Herzberg's theory – it defines two factors of motivation
 Hygienic factors – Unhygienic condition will demotivate employee to work in work
place
 Motivational factors – motivation to employee can by monitory or non monitory like
giving reward, perks and packages.
Both the factors are used to understand basic requirements of employee which will help them to
better analysis of of behaviour of their worker which will enhance their skills and in return
productivity of organisation will increase.
6

TASK 3
3.1 Evaluation of team working in the organization
Team work have different benefits in an organisation. In Purple mail Service various
benefits of of team work are as follows.
 Resolution of conflicts- While working in a team conflicts may arise due to clash of
egos, opinions and working styles so it has become necessary sort out those disputes in an
organisation. This will help in proper orientation of employees towards the goal. This
will help organisation to grow and prosper in business environment.
 Mentoring and support- Team leader must give adequate support, value and
independent environment to their workers which will allow them to express themselves
hence ultimately enhance their effectiveness in work place. It is observed that
maintaining positive environment in work place will increase growth rate of
organisation. Proper mentoring will allow a leader to understand potential of employee as
he can plan certain development and training if required for employees(Welch, 2014).
 Solving issues of diversity – through properly organising a team by neglecting factors of
discrimination and maintaining friendly environment helps in overcoming lapses and also
increase their efficiency competing in business environment. In countries like UK there
are different organisation who differentiate people on the basis of religions an races.
3.2 working of leaders in dealing against conflicts.
Leaders helps in maintaining positive and friendly environment among employees which
will decrease disputes and conflicts among employees. Purple Mail Company have adopted dual
model in dealing with disputes and conflicts which are described below-
Tuckman's model – this model helps in making an efficient team it is categorised into 4 parts
 Forming – Leaders fives description about responsibilities and roles to employees
which helps and guides them to perform better.
 Storming – There are certain provision where a lower level employee challenges
higher authority through a systematic way , here a leaders helps in clearing conflicts
on his level
7

 Norming – In this level employees clears issues and conflicts on their level so
which increase understanding and collaboration between the employee , it reduces
time and better planning can be done .
 Performing- It is about analysing performances of employees and giving reward
according this activity will help in generating a positive competition between the
employees hence increase core competence of organisation in competitive market.
Organisation also use Belbin's team role model which defines role of every members in a team
but they tend to prefer Tuckman's model which is giving them profit to a good effect.
3.3 effectiveness of a team in achieving their goals.
Purple mail company - it is used to test efficiency of a team y analysing different factors
and characteristics . Some of them are given below -
 objectives and focus – it is responsibility of management to evaluate their objectives and
goals which will help employees to be goal oriented. Suppose if an employee do not
know about his work and target then he will not able to work enthusiastically and
dedication.
 Clearly defined roles and responsibility- manager must appraise that all employee
know their goals, objectives and responsibilities or not. This will help managers to guide
employee in a better way. In Purple mail company some difficulties any arise as senior
members have resigned so who will be given that role in organisation. A manager must
define roles according to merit, performances and ability.
 Structure- It means the overall structure of an organisation . For effectual work an
organisation must have a structure of placing their employees on different rank in an
organisation. It helps in distribution of authority in easier way hence minimise conflicts
between employees as well as proper division of work according job role.
 Team process- it analysis activities and working of employees in a specific team. If a
team collaborate effectively and adopt desired process it will help in easy functioning of
their business. A leader must be responsible for making an effective team they must
make sure that employees have positive mindset while working which will enhance
productivity of organisation(Welch, 2014).
8

TASK 4
4.1 Factors involved in monitoring and planning of performances
Purple mail company use different factors in planning and monitoring. Some of them are
are discussed below
 Creation of documentations- Managers must focus on creating legal documents of their
employee and transfer them to human resource manager. After Human resource
management receives documents they verify their C.V and personal informations and
also observe some other aspects like fraud, criminal or identity and qualification and
select their candidates(Peterson,2011).
 Lifelong learning – Company focus on organising seminars and training sessions which
increase skills of their employees which help them to perform better. Through these
developed skills their range and quality have increased(Peterson,2011). Through
organising different training and development plans a company can also analyse skills
and performances of company as well as motivate their employees, this helps in overall
increase in performance of their employees.
 Group discussion process- Company can organise different brainstorming and group
discussion programmes. These will enhance knowledge and intelligence of organisation.
Firms help in evaluation of their staff hence giving them ample support to improve there
performance in organisation(Welch, 2014). It helps in enhancing their knowledge,
potentials and performances.
4.2 Delivering and planning assessment needs
There are different methodology through which Purple Mail Company to fulfil
requirements of employees. Some of them are mention below-
Marlow's theory – It contains 6 steps in motivating individuals. They are mentioned below
 Psychology – it fulfil need of their employees
 Safety- provides protection and security against personal violence and disasters etc.
 Social belongings- it maintain a friendly and positive environment around their
employees.
 Self esteem- managers gives values, status and respect to all employees.
 Self acquisition – it helps in identification of potential of employees
9

 Communication style- company follows assertive style of communication style through
this managers achieve goals without hurting sentiments of their employees this will
motivate employees to perform better in a an organisation.
4.3 Accessing success of evaluation plans
There are different prospects for evaluation of success. Some of them are given below
 Benchmarking – In this company operational performance are observed and compared
with their set standard. Company is focussed to use internal benchmarking in which are
used for evaluation of performances of their employees. This helps in analysing
deviations and gives corrections accordingly.
 Questionnaire- this is a very important aspect for analysing different scenario of for an
organisation. This helps in monitoring and motivating employees and helps in increasing
performance level of their employees.
 Surveys – through using different analytical and theoretical tools company can analysis
different factors related to behaviour and working of employee and plans some effective
measures where improvements are required.
CONCLUSION
From the above report we have observed different factors which will help Purple Mail
Service to overcome problem faced in current scenario. This report discussed effective usage of
recruitment, selection and retention process which analyse working of employees. It also discuss
importance of legal factors, working of a leader and benefits of collective work by having a
positive environment. Various styles of leaderships also being discussed and what impact they
can have on organisation. There are different theories of evaluation which guides organisation to
plan in effectual way.
10

REFERENCES
Books and Journals
Bush, T. and Middlewood, D., 2013. Leading and managing people in education. Sage.
Grint, K. and Holt, C., 2011. Leading questions: If ‘Total Place’,‘Big Society’and local
leadership are the answers: What’s the question?. Leadership. 7(1). pp.85-98.
Lev, A. I., 2013. Transgender emergence: Therapeutic guidelines for working with gender-
variant people and their families. Routledge.
Mayfield, P., 2014. Engaging with stakeholders is critical when leading change. Industrial and
Commercial Training. 46(2). pp.68-72.
Mayfield, P., 2014. Engaging with stakeholders is critical when leading change. Industrial and
Commercial Training. 46(2). pp.68-72.
NHS England, 2016. Leading change, adding value. British Journal of Healthcare
Assistants. 10(6). pp.302-303.
Peterson, B., 2011. Cultural intelligence: A guide to working with people from other cultures.
Nicholas Brealey Publishing.
Pritchard, K. and Bloomfield, E., 2013. Tackling the challenges of leading through
change. Strategic HR Review. 13(1). pp.16-19.
Rees, G. and French, R. eds., 2016. Leading, managing and developing people. Kogan Page
Publishers.
Stanleigh, M., 2013. Leading change. The Journal for Quality and Participation. 36(2). p.39.
Welch, J., 2014. Jack: what I've learned leading a great company and great people. Hachette
UK.
Online
How to Evaluate the Success of the Business Strategic Process. 2018. [Online]. Available.
<http://smallbusiness.chron.com/evaluate-success-business-strategic-process-
5113.html>
11