Enforcement of Operations Management Principles in M&S

Operations and
Project
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Review and critique of the enforcement of operations management principles in relation to
M&S............................................................................................................................................3
TASK 2............................................................................................................................................5
P2 Continuous improvement strategy in relation to M&S.........................................................5
TASK 3............................................................................................................................................9
P3 Application of every phase of PLC life-cycle to crossrail project ........................................9
TASK 4.........................................................................................................................................13
P4 Revaluation and critique of effectiveness of project life-cycle in relation to crossrail
project ......................................................................................................................................13
CONCLUSION.............................................................................................................................15
REFRENECES..............................................................................................................................16

INTRODUCTION
An effective operations management plan is essential for every organisation as it ensures
stable progress rate of any task despite presence of various challenges or barriers. Operations
management is centred around effectively converting inputs to gain desired outcome by clearly
defining roles and responsibilities of each employee. This report is divided into two various part.
The first part of the project is based on the leading member of the British retail industry Marks
and Spencer which was established in 1884 and since has seen rapid growth. The company
operates in more than 29 international markets with more than 75,000 workers recruited all over
the globe. The second part of this report focuses on the crossrail project which is a railway
building project primarily based around the region London. Revaluation of enforcement of
operations management principle and continuous improvement strategy in relation to M&S is
provided in this report. In the second part the report application of various phases of project life-
cycle in relation to crossrail project is provided. Evaluation of effectiveness of project in context
of crossrail project is also included in this report.
MAIN BODY
TASK 1
P1 Review and critique of the enforcement of operations management principles in relation to
M&S
The daily activities and tasks conducted by an organisation in order to produce a service
or product which is offered by the company with the purpose of gaining profits are considered as
operations of the organisation (Wedel and Behnezhad, 2019) .
Operations management is primarily concerned with converting inputs through various
procedures so the the company attains their desired outcome. The inputs related to operations
management involve human, technological, financial resources, raw materials and various other
resources which can be utilised to create value.
Operations management in context of M&S
M&S is UK based retail organisation which mainly delivers consumer requirements
related to fashion, grocery and home décor by offering a wide range of high quality products (Al
Hattab, and et. al., 2017). Since the organisation covers a wide range of British retail industry,

they conduct several operations to meet the demands of their consumer base swiftly and gain
high profitability.
The main operations conducted at the company in order to accomplish various objectives
include converting raw materials into finished goods, supervising workforce, warehousing,
consumer care activities, sales and promotion of products and other various other operations
(Misra, Ravinder, and Peterson, 2016).
These operations help the company achieve their mission of offering high quality products to
every consumer by developing wide variety of products which exceed the expectations of every
consumer.
Effective operations management is necessary for the respective firm as it provides
clarity to every employee regarding their daily tasks and objectives. Apart form this operations
management increase overall output of the company without making any adjustment with the
quality of the product (Berbegal, Gil and Alegre, 2017). As M&S has achieved success in their
industry by producing goods with superior quality, effective operations management is essential
for the growth and development of the firm.
Operations management models
Lean manufacturing
Lean manufacturing is one of the most widely used manufacturing procedures which
centre around the idea of removing various factors which result in wastage of valuable resources.
This manufacturing process id highly popular in the current corporate world due to the short
supply of various essential resources which are essential for survival of an organisation with a
stable growth rate. In context of M&S this manufacturing process is of high importance as the
company operates in the retail industry which require high efficiency for gaining competitive
advantage in the industry. Apart from this direct benefit lean manufacturing also reduces
expenditures on operations and increasing profitability of the company. Lean manufacturing also
improves sustainability of the organisation, in case of M&S enhancing sustainability are one of
the primary business objectives firm (Choi and et. al., 2018) . Several factors which are essential
in development of lean manufacturing process are provided below, supervisors at M&S needs to
consider these factors in their decision making process:
Rapid improvement processes