Operations and Project Management

Unit 16 (HNBS 316)
Operations and Project
Management
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Table of Contents
INTRODUCTION ..........................................................................................................................3
PART 1............................................................................................................................................3
An introduction to company........................................................................................................3
An explanation of operation vs operations management.............................................................3
Review and critique of the implementation of operations management principles.....................4
Extent to which the operations management meets requirements of firm...................................4
Discuss continuous improvement as a philosophy and describe the Lean principles..................4
Continues improvement plan ......................................................................................................5
Principle of the continuous improvement and recommendation in improvement in operation la
function........................................................................................................................................7
PART 2............................................................................................................................................8
An overview of the case study ....................................................................................................8
Description of the project life-cycle stages..................................................................................9
Evaluation of each stages on the project ..................................................................................10
Rationale on project management methodologies, tools and methods that implemented in
projects.......................................................................................................................................15
Critical evolution of the effectiveness of the PLC application used in project.........................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17
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INTRODUCTION
Operational management refers to approaching the daily ad strategic business issues
systematically. On the proper side project management refers to the plaining , motivating,
organization and controlling the resources to achieve the objectives.
This will cover the business report on the M&S that will include the overview of the
business run by the Marks & Spencer, it will also explain the difference between the operations
and operational management and conduct the review on the implementation of the principles of
operational management. This report will analysis and apply the concept of the continues
improvement with the continuous improvement plan. This report will apply the project life-cycle
on the case study./ in the end of this report will review and critically a analyses the application of
the PLC use in the project management and make the proper plan for the project success.
PART 1
An introduction to company
M&S is a British multi national company that is headquartered in London, England. The
company operate in retail sector and provide variety of products such as clothing, home products,
food products, etc. It is a public limited company that was founded in 1884 in Leeds, UK. The
founder were Michael Marks and Thomas Spencer. Moreover, organization is having 959 stores
in UK, however, there are 1463 stores of firm in all over the world. The organization also offer
online food delivery by merging with Ocado. The revenue generated bin 2020 by firm was
€10,181.9 million. But operating income was only €27.4 million. Also, there are total 78,000
employees working in organization. It is said by M&S that in 2022 they will shut 100 stores
under radical plan.
An explanation of operation vs operations management
Operation and operational management are confusing concepts. It is because both are
related to operation of organization (Bongomin and et.al., 2019). However, operation refers to
daily production or activities which are being performed in organization. The main purpose is to
transform raw material into finished goods. Besides, there are various types of operations which
are performed in organization. But it depends on type and nature of firm.
But on other hand, operations management means creating high level of efficiency in
company. In this it includes contain using resources, technology, etc. within operations in order
to improve efficiency and productivity. Along with it, the main purpose is to enhance operating
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profit of firm. Apart from that, operations management solve issues and implement project
management. This is done by department of operations management.
Review and critique of the implementation of operations management principles
Here, it has been analyzed that in M&S there are some principles of operation
management is applied. The use of principles has enabled in maintaining quality in products. So,
for that M&S has applied two OM technique that is six sigma and lean. Six sigma helps in
improving business process.
But it is critiqued that in lean technique waste is removed from process. The goal is to
create value for end customer (He and Zhou, 2021). Moreover, certain principles of OM is
applied in M&S. They are defined as
Cost reduction- This principle state that use of OM will led to reduction in cost. It is because the
process is improved so it eliminates weak areas. In this way, efficiency is enhanced and it results
in reducing cost of operations. The cost which is reduced is both direct as well as indirect.
Quality management- It is also a principle in which use of OM ensure that quality is maintained.
Thus, certain standards and criteria are set in this by which it becomes easy to work with quality
perspective. Also, accordingly goals are changed and quality is integrated into it.
The principles of lean and six sigma are same as it does emphasis on quality. Thus, it
enable in increasing efficiency of operations.
Extent to which the operations management meets requirements of firm
It has been analyses that in M&S the transaction are effectively carry off and organized.
The company is capable to maintain quality of its products and also efficiency of functions. This
has modify them to attain goals and verifiable. However, in M&S TQM is practical within
operations. With this they are able to hold quality of products and their services. Thus, now
goods are developed in such a way that its quality is well-kept (Hsu and et.al., 2020). Hence,
company verifiable is met with it. Likewise, the areas are known where efficiency is deficient in
operations. Moreover, the use of lean rules has led to achieving goals of decrease in production
cost. There is 8 -12% less cost incurred on products.
Discuss continuous improvement as a philosophy and describe the Lean principles
It is important for M&S to develop a continuous improvement plan so that efficiency is
maintained for long term. In plan it consists M&S strategies by which process M&S product is
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