Understanding and Leading Change in John Lewis and M&S

UNDERSTANDING AND LEADING
CHANGE

Table of Contents
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
Drivers and impact of change..................................................................................................................3
Overview of companies case studies.......................................................................................................5
PEST analysis..........................................................................................................................................7
Analysis for each companies on impact of change and its effects upon operations and strategy of
companies................................................................................................................................................9
Evaluate how change will have impacted individual, leadership and team behavior.............................10
Evaluate how impact of change was minimized and application of correct models to process change
efficiently..............................................................................................................................................11
Barriers for change and its influence on leadership decision making in company.................................13
Leadership approaches to deal with change in John Lewis Partnership Plc...........................................13
CONCLUSION.........................................................................................................................................13
REFERENCES..........................................................................................................................................14

INTRODUCTION
Understanding and leading change will benefits companies as it help to sustain for longer
period of time within specific sector. The current study is based on John Lewis Plc and M&S
operating their businesses across UK. This study will introduce drivers of change and its impact
on organizational strategy. It also defines PEST analysis undertaken for each case study to
determine drivers of change. Furthermore, this report will analyze for each companies on impact
of change, evaluate how it will have impacted leadership, team behavior and individuals. At last
it justified how impact of change will minimized & application of appropriate model to process
change.
MAIN BODY
Drivers and impact of change
Drivers of change refer to component through which modification is occurring in
operation management of companies. It is disruptive force which present in almost all cases and
it has varied influence or affect on particular situations. Driver of change is distinguished into
two categories that are external and internal drivers that impact business operations positively or
negatively. Both put pressure on management to shapes change includes modify strategy, designs
of products, plans, services and goods. Change driver can be comprehend as condition or
situations which are responsible for bringing modifications in common functionally &
performing of any companies.
Internal drivers-
Employee motivation and moral-
It refers to strength and confidence level of a applicant or staff members that play vital
role for organizations (Grimolizzi-Jensen, 2018). But when workers have less committed and
low morale towards their job role it will be affects business practices and management activities
negatively. It requires hard work, a lot of efforts and time to overcome this driver that drive
Firms toward change that is really very essential for overall business operations. This driver put
negative impact on productivity and motivational level of staff, which in return decrease sales of

businesses rather than before. Without having motivated and high committed employees in
workplace the success and growth of organizations is not possible, it needed extra attempts to
reduce impact. It can said that this driver can impact on John Lewis partnership PLC, negatively
it put pressure on company to make changes within their existing business structure according to
workers needs.
Organizational culture-
Organizational culture is another internal driver of change that put positive or negative
impact on organizational strategy (Felipe, Roldán and Leal-Rodríguez, 2017). It represent values,
behaviors, believes and attitudes of an companies as well as team at work areas within Firms.
Ineffective culture or behavior of senior towards their staff members will impact on growth
strategy of business which in return increase high employee turnover. Without appropriate
culture management will had to deal with many challenges that directly affects business plans
and success strategies. Improper behavior of people will affect productivity and performance of
whole group in Firms which also impact on sales. Inappropriate organizational culture in
respective Firms will influence behavior or attitude of staff through which conflict in workplace
or among group will arise.
External drivers-
Competitors-
It is one of the most effective and strong external driver of change that impact on
business expansion and production strategies negatively (Boling, Mayo and Helms, 2017).
Competitions such as competitors who are always lower prices and costs. High extend
competition within specific sector put negative impact on organizations production procedure
and drive Firms towards change which is quite difficult to do within short time period. In recent
time, due to globalization many companies attempt hard efforts to gain competitive advantages,
increase their profit margin and to become a global leader. It creates intense competitive rivalry
among existing players who are able to beat each other by offering products according to needs
of consumers. This driver affects M&S organizational strategy such as business expansion or
entering into new market place.