Exploring Effective Communication and Training for Organizational Success

The provided content discusses various topics related to training, development, leadership, and communication. It includes a range of sources from different authors, including articles, books, and online resources. The topics covered include the difference between leaders and managers, approaches to training and development, motivational design for learning and performance, assistant principal leadership development, and methods of training and development. Additionally, there is an exploration of effective communication as the essence of any company, and its importance in achieving ultimate goals.

Healthcare Environment
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TABLE OF CONTENTS
INTRODUCTION................................................................................................................................3
TASKS .................................................................................................................................................3
The role of a healthcare manager in achieving the effectiveness and efficient service delivery of care
.........................................................................................................................................................3
Define the term stakeholders and analyse the perspectives that different stakeholders in HSC.....4
Explain the factors that influence the achievement of quality in Seven Kings...............................5
Environmental analysis of 'Seven Kings' residential care and environmental issues to consider when
considering potential development of the service............................................................................6
CONCLUSION....................................................................................................................................9
REFERENCES...................................................................................................................................10
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INTRODUCTION
Maintaining effective health-care environment is consider as key aspect that supports in well-
being and welfare of service users (Martínez-Pérez and et.al., 2012). In order to improve the safety of
residential homes and improving the health of patients it is essential to create safe and high-quality
environment of health care so that it may improve the health of patients in the effective manner.
Presently, the report focuses on scenario of 'Seven Kings' residential care home for the elderly patients.
There were several complaints by the patients as well as their family member regarding the poor
services that are rendered by the service provider in residential home. Furthermore, the report will also
focus on assessing the role of healthcare manager in achieving the effectiveness and efficient service
delivery of care. In addition to this, the report will also highlight the key factors that influences the
achievement of quality services and treatment in the residential homes. Furthermore, the report will
also highlight the different perspectives of various stakeholders regarding the quality within health and
social care.
TASKS
The role of a healthcare manager in achieving the effectiveness and efficient service delivery of care
As per the case scenario, 'Seven Kings' residential care home mainly deliver care services to
elderly patients those who are residing in the care home. In the past, there were several complaints
provided by service users and family regarding the poor quality of care service and treatment rendered
by the staff (Boykoff, Moieni and Subramanian, 2009). Therefore, in order to accomplish the
achievement of effective and efficient service delivery of care there are different role played by
healthcare manager. Healthcare managers are often known as executives that lead the HSC activities
and operations in the effective manner so that other care practitioners can easily deliver health care
services to older age patients. The role of healthcare manager are as follows- Strategic planning- In order to render high care service to the elderly patients those who are
residing in the 'Seven Kings' the key role that health care manager is to strategic plan the health
care services within the residential home so that care worker can provide proper services to
specific patients within the care home (Zeshan and Mohamad, 2012). Furthermore, its the role
of healthcare manager to create vision for the practices as well as care facilities that are
performing within the care homes. The healthcare manager basically focuses on working with
different medical staff and boards to ensure that residential goals are align with the requirement
of community as well as care practitioners goals (Munn-Giddings and Winter, 2013). Staff Management- Another role that healthcare manager within 'Seven Kings' residential care
home plays is related with the managing and oversight the services of care workers and
different professional to meet the daily dealings of the healthcare facility (Healthcare
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Environmental Resource Center., 2015). This is consider as critical role of the healthcare
manager as will engage in taking effective decisions regarding the managing care workers to
the different diseases patients. Managerial role- Another role that healthcare manager plays within residential home is related
with managing the administrative as well as care worker staff so that they can render proper
services to each and every patients. Under managerial role healthcare manager must also
manage and administered the medication stock so that they can overcome the medication error
within the HSC setting (Kim, Kim and Eom, 2013). Further, the role of healthcare manager is
also to take care regarding the medical equipment as well as repairing the physical facilities so
that they can render effective quality care to patients. Formulating procedures within the residential care home- Its the duty of Healthcare manager
of care home to focus on devising the procedures and strategies related with dealing with
different patients. As, residential home mainly focuses on serving the elder patients therefore, in
order to render effective and efficient service delivery of care to different patients healthcare
manager plays an effective role in formulating and implementing the effective procedures
within the residential care home so that they can render quality services to elderly patients
(Pretty and et.al., 2012).
 Departmental coordination- Another role of healthcare manager within the residential care
home is to coordinate the departmental activities and operations so that they can render quality
service according to the requirement of patients. For instance; 'Seven Kings' residential care
home mainly deliver services to elderly patients thus, healthcare manager must focuses on
coordinating the division activities so that in case of any emergency they can provide emergent
or urgent care services to the patients (Nagy and et.al., 2010). Thus, coordinating the
departmental activities results in achieving the effectiveness and efficient delivery of care
services to different disease patients.
Define the term stakeholders and analyse the perspectives that different stakeholders in HSC
Stakeholder can be defined as the important aspects of the organization through which they can
affect or can be influenced by the business's operations, its objectives and the policies. The stakeholder
has an interest in the company and this is because to maximize the profitability and market share of the
business enterprise. There are different types of stakeholders and the various stakeholders in Health
and social care are as follows: Governing Body: Here, the governing body is Care Quality Commission (CQC) which checks,
inspects and monitor the health care home, residents without informing them. The surprise
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inspection has been done in the residential care home to check their ethnicity (Munn-Giddings
and Winter, 2013). Its gives review to the organization about their availability of the medicines,
its caring nature etc. Visitors: This is also the important stakeholder in the Seven Kings which has stake in health
care from several perspectives. The family members should disclose the correct information of
the patients. And try to visit less without disturbing the hospital rules and regulations. Physicians: The role of the health care professional is very important in the organization. The
doctor should provide better treatments and medicines to their patients. The practitioner should
not differentiate between their patients and treat them equally (Aveyard, 2014). The medicines
which are to be prescribed should be correctly given and according to their diseases. Nurses: These are needed in health care sector because they only take care of the patients. They
are very important for the Seven Kings because it assist in managing the HSC. They helps in
providing the quality care to the patients and also tries and to met the needs of the client by
focusing on the individualized patient care. So the hospital should recruit skilled nurses for the
organization.
 Hospital administrators: It strongly influence the health care delivery and represents the
industry's efforts to influence the legislation, judicial decisions and health policies. So this this
be ethically to be followed by them (Reeves and et.al., 2011).
Explain the factors that influence the achievement of quality in Seven Kings
The factors which influences the achievement of quality in the organisation which helps in the
healthcare in most efficient manner. The some aspects which should be considered in the HSC are
treatment outcomes which includes survival rates, symptoms, complications and patient-reported
results. The other factors which can be affect the quality are as follows: Legal factors: The rules and regulations which are provided by the government should be
followed by the Seven kings because the safety of the patients depends on them. These
regulatory framework are designed by the employer or the government (Sheldon, 2011). For the
good of everyone, the policies should be followed and marked as important. The act which is
followed in the UK and which set rules and regulations is the Health and Safety at work Act
1974. This act provides the basis of health and safety law. Hospitals have their own policies and
they also follow their regulatory framework which is set by the NHS and the government. Availability of technology and resources: The positive aspect in this, if the company has the
advanced technology then they will treat their elder patients more effectively. The innovative
and more advanced technology is useful because it will helps the Seven kings to treat their
patients more efficiently (Moule and Hek, 2011). On the other hand, the negative aspects can be
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unskilled workforce which can't handled the advanced technology and not know how to use
that technology. The aspects in this is, the better equipments and machines should be there in
hospitals so that treatments should be done properly.
 Proper management: There should be proper management to be done in the organization so
that doctors can treat their elderly patients more effectively. The quality of healthcare services
primarily depends on practitioners’ knowledge and technical skills (Glasby and Dickinson,
2014). This is because it assist in examining the patients properly. If there will be a lack of the
unskilled doctors then they will not able to treat patients properly.
Environmental analysis of 'Seven Kings' residential care and environmental issues to consider when
considering potential development of the service
In order to develop the potential services of 'Seven Kings' it is essential to analyse the external
and internal environment of residential home (Gibbs, 2011).
Model for analysis
With the help of PESTLE analysis management of 'Seven Kings' can easily measure the
external environment under they operates their services that is rendering adequate care treatment and
services to different elderly patients. In order to render effective services care provider must focuses on
understanding the various external factors so that they can modify their services in order to respond
with the different requirement of patients and service users (Zeshan and Mohamad, 2012). The
PESTLE analysis of 'Seven Kings' residential care home are as follows-1. Political factor: Political factor is the key external factor that influences and affect the
operation of 'Seven Kings' in the market. This factor mainly include different taxation policies,
stability of governing authorities, different regulations and laws etc. thus, residential care must
focus on modifying their policies accordant with the governmental regulation and policy
(McDermott and While, 2013). With the increasing political focus as well as pressure form the
political parties residential care home will lead to cut down their costs.2. Economical factor: Another factor is economical factor that mainly concentrate on exchange
rates, interest rates that overall affect the service users and patients to use the care service of
residential care home. Furthermore, the economic factor will mainly impacts the overall
profitability of residential care homes (Martínez-Pérez and et.al., 2012). For example, with the
decrease in governmental interest rates buying group will prefer to use the services of
residential care home.3. Social factor: Another factor that affect the overall operation and activities of 'Seven Kings' is
social factor. This factor must be taken into the consideration so that they can meet the
requirement and needs of different service users. In the health and social care context with the
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increasing awareness among the patients will results in rendering the quality care and services
to the elderly patients (Davies and et.al., 2011). As, the majority of population in UK is ageing
population that requires intensive care. Thus, residential care home must assess the requirement
of patients before rendering the services.4. Technological factor: Another external environment factor that impact the overall activities
and operations of 'Seven Kings' include technological factor. With implementing the
technological equipment care worker will render quality treatment and services to their elderly
patients at the faster rate (Boykoff, Moieni and Subramanian, 2009). Furthermore,in order to
meet the current requirement it is essential to focus on continual change within the residential
care home.5. Legal factor: Another external environmental factor that affect and impact the operation of
residential care home is legal factor (McFadyen and et.al., 2010). As, per the legal factor it is
essential for the care home to protect the rights and duties of patients so that they may not harm
the elderly patients.6. Environmental factor: In the present scenario, environmental factor also act as the key
challenge for the residential care home (Brett and et.al., 2014). Within the health and social care
sector management of residential care home must focuses on health promotional activities so
that they can aware regarding the infectious and non-infectious disease in the environment.
Identifies and explains the environmental issues to consider when considering the potential
development of the service
The environmental issues can be of internal and external while considering the potential
development of the service. The internal environmental issues are as given below: Unsafe services: The service at Seven kings are not safe because the CQC has found that
people were not protected from the risk of abuse . Moreover, the staff of the Seven Kings is not
the skilled one which can help the elderly patients (Drummond and et.al., 2015). The other
issue in this was the medication administration records were not signed and procedures for that
was wrongly followed. In addition to this, governing bodies has found that there were not
adhering to safe administration of medicines. This is known as the breaching regulations. This
can be improvise through meeting the legal requirements and giving the sage environment to
the patients. Unresponsive services: The service was not responsive through which elder patients were not
receiving the satisfactory services in the Seven Kings. There were many complaints from the
service users that they can't communicate properly to them. Through which they can't able to
take good service from them (Browall and et.al., 2013). As per the view of CQC, the
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administrator is treating the patients with respect and giving them with worse services.
Residents patients told them they not feel respected and involved in their care centre. There
were any plans for them to give them effective treatments. This can be provided by respecting
them and giving them proper care and respect in the organization. Not caring service: People who used the service of the Seven Kings told Care Quality
Commission (CQC) that they were not contended with the care and support they received from
the service providers. CQC observed that they were behaved weirdly and staff treated them
without any dignity and respect (Moorhead and et.al., 2013). Care worker were not aware of
patient's preferences and routines so they could not support people in their daily lives. The other
instance in this, Staff were not adhering to safe administration of medicines and this was a
breach of the regulation relating to safe care and treatment in Seven Kings.
 Un - led services: Service users were not supported in promoting their independence and
community involvement. Patients were not given opportunities to express their choices and to
make decisions in their daily lives. This lead to the major issues in the organization. Staff does
not helped them in the way which they wanted in the Seven Kings because they had their
wishes, privacy, dignity and independence respected (Swan, 2009). The attitudes and
perspectives of the doctors and nurses should be changed and provider should carried regular
checks on them. Therefore, they have should meet their patients needs and requirements and
satisfied them.
The external environmental issues of Seven Kings are as discussed and are as follows: High cost of technology: It is also one of the major issues in the company. This is because of
the high cost, the Seven Kings is not able to provide good facilities their patients. This results in
decrease in the quality of the service regarding to the service users. The advanced technology in
the treatments helps the doctor to treat them more effectively and more fast by taking more time
(Hasson, 2010). There are several advanced and innovative technology and that are laser
technology which help the elder patients by not giving any pain to them. So this type of
technologies and techniques should be considered in the health care home.
 Demand for quality care: The patients is demanding quality care in the organization because
the services are very weak in the organization and their expectations are not meeting the
requirements of the patients. The Seven Kings should satisfy their patients by giving them
proper treatments and services (WHO, 2016). The aspect in this social issues is not focussing on
the health of the women service users because there discrimination in the organisation in
between the gender. The rules and policies of UK are avoiding this type of discrimination in
the economy and they can take severe measures against Seven Kings.
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CONCLUSION
In this report, it has been concluded that the elderly patients are not treated carefully and
without any care as well as respect. There have been various complaints by service users in regards to
the poor quality of services provided by staff of the Seven Kings. As per the secret visit of CHQ, they
have various types of poor services which has affected the treatments of the patients. The PESTLE
analysis has been done to provide the environmental issues in the organization. In addition to this, the
recommendations are provided to improvise the outcomes of the organization.
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REFERENCES
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