Unit 23: Employability Skills

This report focuses on employability skills in the context of NHS Hospital. It covers the responsibilities and performance objectives of house cleaners, evaluation of effectiveness, recommendations for improvement, motivational techniques, communication styles, time management strategies, and team roles for achieving shared goals.

Unit 23: Employability
Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................4
1.1Develop a set of own responsibilities and performance objectives.......................................4
1.2 Evaluate own effectiveness against the define objectives.....................................................5
1.3 Make recommendations for improvement............................................................................6
1.4 How motivational techniques can be used to improve quality performance........................6
TASK2.............................................................................................................................................7
2.1 Define solution to the work base problems...........................................................................7
2.2 Communicate in a variety of style and in appropriate manner.............................................7
2.3 Identify effective time management strategies.....................................................................8
TASK3.............................................................................................................................................9
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals............................................................................................................................................9
3.2 Analyse team dynamics.........................................................................................................9
3.3 suggest alternative ways to complete tasks and achieve team goals ..................................10
TASK4...........................................................................................................................................11
4.1 evaluate tools and methods for developing solutions to problems ....................................11
4.2 Developing appropriate and effective strategies for resolving issues................................11
4.3 evaluate the potential impact on the business of implementing the strategy......................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Employment skills can be define as transferable skills needed by the person in order to
improve their skill in a well define manner (Chowdhury and Miah 2019). Further it can be
elaborated as the person having good technical skills understanding the environment organisation
can perform effectively. It is an group of essential abilities that are involve the development and
knowledge base, expertises level and mindset which are crucial for success in the modern
workplace. This report is based on NHS UK and its headquater is located in Richmond house
London England. The company was formed in year 1948 on 5 July and provide various services
in health care as well as social care. Beside this it covers about the different responsibilities as
well as performance of the individual within the organisation. Along with this, communication is
important in the organisation and it should to be done in a proper manner which help reducing
conflicts. There must be effective time management which help in improving productivity of the
organisation. At last the report covers about the appropriate strategies which are used for
resolving power.
TASK1
1.1Develop a set of own responsibilities and performance objectives
For the house cleaner of NHS the major duties are centred as well as limited in the
hospital to keep surrounding neat and clean. Along there hospital cleaner ensure all the area
which include examination hall, surgery rooms, laboratories must be clean and make sure that
they are germs free. The house clear plays an vital role in making environment of the hospital
look effective and attractive. Hence there are other duties which include mopping, vacuum and
sweeping floors, cleaning windows and dusting furniture, washing and changing linens on
patients' beds, and ensuring that all waste is disposed of properly. Here are some roles and
responsibility of the house cleaner which are explained down below:
Safety and sanitation: A hospital environment requires special attention to the safety as
well as sanitation for the patients. The cleaner have the responsibility to apply safety method of
handling the equipments and chemicals as they are toxic in nature. The NHS house cleaner
should follow all the rules ans regulation for example washing down along with sanitization of
furniture and equipments.

Basic skills: NHS hospital cleaner must have the ability to perform general housekeeping
task, such as cleaning the rooms, hallways, offices and public areas. Along with there are some
other job roles which include emptying the trash can, changing the beds and linens for the new
coming patients. The individual have knowledge regarding the dusting and polishing the
furniture and know how to use vacuum cleaner and floor waxing equipments.
Organisational abilities : Hospital cleaner have the roles of cleaning and but they lack in
organisation ability which help them to accomplish the task effectively. For the hospital like
NHS the cleaner should have sense of organisation ability in order for smooth functioning of
firm. For example, if the doctors are in the room conducting the operations so cleaner must delay
the cleaning until the job in finished. As this will help in improving the performance of the
doctors and staff effectively.
Performance objective
 The performance objective of the house cleaner that they should be provocative and hard-
working. In the context of NHS hospital the company the cleaners must setup the
remarkable competences in the making environment neat and clean.
 Cleaning and supply designated facility areas such as ICU, canteen and waiting room.
Along with this, performance and the document routine inspection and there should be
maintenance activity for smooth functioning.
1.2 Evaluate own effectiveness against the define objectives
From the above objectives it has been identified that there are various roles and duty
which must be taken care of. The cleaner must ensure that they must improve the skills in order
to improve the effectiveness of the hospital in the well define manner. As the from the above
discuses report the customers must be proactive as this is one of best technique to do work in
efficient manner. The cleaner of the NHS hospital must be active listener and pay full attention
to what the senior says about the work. They must do their job with full responsibility and
dignity in performing their activity effectively. Hospital cleaner have ability to follow the norms
and the procedure in keeping the hospital environment neat and clean .
The cleaner must provide full attention in the hospital environment as patient may not be
the one who notice problems it is the cleaner who have the responsibility to alert the
management about the risk which is associated with the hospital environment. Having good
interpersonal skills as well as communication skills are the important factor which help in

creating positive and healthy work culture in the hospital. Beside this it also help in improving
the performance and which leads towards expansion and growth. This is also important for the
hospital cleaner to have strong organisation skills. They are the most important to manage the
work and help in developing strong bond in the minds of the customers. Hence the hospital
cleaner must be aware about their roles and responsibility and avoid unethical practises because
it is the matter of death and life for the patients.
1.3 Make recommendations for improvement
Work from clean and dirty area: One of the biggest mistakes which is done in the
modern cleaning is the usually form the lobby to waiting area. So in the case of NHS hospital the
cleaner must go the room which are vacant to the sick patients. There so many changes of
spreading the disease causing soils from emergency wards so in this case the vacuum and rages
must be clean and sanitize properly which prevent the dirt and unhygienic bacteria to effect the
environment.
Wear gloves properly: The improper use of gloves can easily spread the bacteria
effectively. The health and protection and promotion recommend the different techniques in
order to control and contaminate the decease from spreading the decease effectively. The NHS
have the responsibility to provide gloves and other safety equipments which are requires for
maintaining the standard of making use of their roles and responsibility.
Limit air pollution: Since there are so many biological hazard in the healthcare
facilitates which include trash bags which develop lot of waste in the nature. So the hospital like
NHS the management have the responsibility to use proper management system and educate the
cleaners how to use the trash bags for the recycle. To keep the bacteria out the hospital and the
cleaner take roll soiled bedclothes away from the body before placing and make sure that they
are not thrown in the lines bars. Hence this is essential for the company to provide better services
to the cleaner which help in improving the moral and work power effectively.
1.4 How motivational techniques can be used to improve quality performance
Motivation techniques are used to drive the individual to work together in order to
achieve the desire goal and objectives. Many organisation use this theory because it help in
encourage individual for achieving the target and leads towards the using proper uses of
resources in a well define manner. They comes with the intrinsic and extrinsic factor which
facilitates organisation to determine the personality of the employees. In the context of NHS

hospital it is important for the management to have motivation theory to make employees more
effectively in their work as it help them work together and help in motivating to achieve the
target successfully. Here are some motivational techniques which are used for NHS are been
specified as under:
Theory X: In this kind of theory explain the individual personality which explain that
employees are demotivated and tries to escape the roles and responsibilities. So in this case the
NHS hospital management must take effective measure such as providing monetary benefits
which help them to motivate towards working and achieving the target.
Theory Y: In this kind of motivation theory the employees perform their work
effectively. This type of employees are not require with the threat or coercion towards work
which help company to perform task effectively. Hence for NHS manager must ensure that they
hire motivated type of people which reduce the money and effort for the organisation.
TASK2
2.1 Define solution to the work base problems
Problems are the major part of the business organisation which reduce the efficiencies
and working performance of the individual (Griffin and Coelhoso 2019). If the issues are not
solve at the early stage it may leads towards the complex and critical situation after the time
period. In the context of NHS hospital there were various problems which were encountered
during my tenure working with the hospital. Here are some problems which are discussed down
below:
 The employees of NHS were unsatisfied by the due to the working hours as there were
many rotational shifts which become hectic for the employees to perform activities
effectively.
 It has been identified that there were lack of communication and as well leadership
approach which hamper the organisation growth as well as profit.
Solution for the problems:
For the solution for the above statement related to the issue , I suggest them to take
proper feedbacks and conduct training and personality development session which help to
evaluate the performance of the individual and help to improving the organisation productivity in
a well define manner.

2.2 Communicate in a variety of style and in appropriate manner
It is simply the act of transferring information from place to another the individual or
group of people. Every communication involves sender and receiver which include emotions,
culture situation. In the context of NHS hospital, the management must make sure about the
structure as well as communication effectively. Communication can be practised in a number of
ways which have further been stated as under:
Verbal communication: The verbal communication include face to face where both the
parties communicate orally. This is the type of communication where manages usually give
instruction to the employees regarding their job roles and individual performance. This kind of
communication channel are used by the organisation to provide proper information to
employees. This type of communication is used mainly at upper level or by managers when they
have to communicate or provide important information to the subordinates.
Non verbal communication: This kind of communication is done with the sign language
and by using hand gesture and body language. This is mainly a informal way of communication
and it is done within the group. This kind of communication is mostly used by the lower level
such as employees.
Written communication: This type of communication includes letters, e-mails, social
media, books, magazines, the Internet and other media. e very powerful when it came to
communicating the written word. Today, we can all write and publish our ideas online, which
has led to an explosion of information and communication possibilities.
2.3 Identify effective time management strategies
Time management is the process of planning and exercising the time which the
employees spends upon the specific activities with the purpose of increasing the effectiveness as
well as productivity. This kind of strategies are used for gain success in a well define manner.
Down there are various kind of time management strategies which are useful for NHS hospital
are explained down below:
Have a dynamic task list: It is important for every organisation to have note down the
task and activities and prepare a list of the daily activities. In the case of NHS hospital
management must ensure about keeping all the records of employees daily activities and make
changed for improving the performance with the help of evaluation. Along with this proper
review and feedback must be given for building the healthy relations with the customers.

Set priorities : It is important to provide priorities to the urgent works which help in
maintain time effectively. NHS hospital management must ensure that there must be urgent work
must be done on urgent basis. As in the case of emergency patient must kept on the priority and
doctors should provide treatment instantly. This method help in reducing the waste of time for
staff in a well define manner.
Use planning tools: Time management experts recommend using a personal planning
tool to improve your productivity. Examples of personal planning tools include electronic
planners, pocket diaries, calendars, computer programs, wall charts, index cards and notebooks.
For the organisation like NHS hospital it is important of every staff to have proper records of
their daily works and also keep back up system in the case of emergency.
Get organised: Most of the people find that disorganization results in poor time
management. It is important for every organisation to have proper structure and techniques
which help in managing and controlling the work effectively. It is the prime duty of NHS
employees to work effectively and in organises manner which leads towards expansion and
growth.
TASK3
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals
The team role are made by the organization in order to perform individual effectively.
Here are some team role which are explained down below:
Action-oriented roles
Shaper: In the team shaper are those person who are ready to take challenges and take
decision for the organization. For the company like NHS it is important to have shaper
personality person as it create positive environment within the organization.
Implementer: People who play the implementer role are those kind of people who
actually gets things done. They help in providing well organized thoughts and action plan.
People oriented role :
Coordinator : They are the individual who help work along with the team. They also
guide people in order to achieve the desire objective.

Team worker: Team worker are the people who ensure that staff of NHS hospital
remains united. They work along as with the team in order to reduce the conflict.
3.2 Analyze team dynamics
Team dynamics is an important aspect which help to maintain the high functioning
performance. Four major steps that form a part of Tuckman theory have been mentioned as
under:
Forming: It is the first step in the process where employees are highly depend upon their
superiors of NHS. As this help in providing proper guideline and support for better performance.
Storming: It is consider as the second stage the relationship is developed where manages
and employees gets to know each other. Hence it help build strong bond which help in achieving
organization goal.
Norming: In this stage people start notice and appreciate the team members. Every
employees start to appreciate each other work which help in company like NHS to provide better
services to their respective customers.
Performing: Here the person are more confident and motivated towards achieving
organizational goal. The employees are well aware about there roles and perform effectively for
the organization.
Adjourning stage: This happens to be ending stage in team development process where
individuals normally work with higher improved efficiency. For the organization like NHS
hospital staff have developed the healthy relationship with the team members.
3.3 suggest alternative ways to complete tasks and achieve team goals
Achieving goals and objective is consider as quite difficult so there are various ways
through which organization can achieve its goals and objective.
Optimize organization productivity: It is essential for every organization to have
proper techniques for offering services. As in the case of NHS the management must set proper
standard as well procedure for treating the patient such as proper assisting staff and nursers for
attaining the clients. This help in improving the productivity of the organization in a well define
manner.
Performance appraisal system: There must be proper appraisal system which is used
which help employees to achieve the desire aim and objective. The NHS hospital must ensure

that each employees get proper appraisal as it help in motivating employees to complete its task
in a well define manner.
TASK4
4.1 evaluate tools and methods for developing solutions to problems
It has been identified that there are dispute and problem regarding the working hours as
well as leadership skills which reduce the effectiveness of the organization (Hidayat 2019.). Here
are some solution to the problem in the case of NHS hospital:
Manage the working hour: In the healthcare sector the time management is very
important as hospital operates day and night. To solve the problems of working hours the
management can implement 5 day working system and break system during the work. This
method can reduce the stress from the staff effectively.
Promote team building: Team building can be promoted by the effective leadership.
Hence it become important for the organization like NHS hospital to have great leaders and
managers to build effective team for growth and expansion.
4.2 Developing appropriate and effective strategies for resolving issues
Working hours has been a important issue in the organization and it must be solved to
improve the capabilities and individual in order to provide better services to their patients. Here
are some strategies which can solve the time related issue.
Create system: By creating system in NHS hospital will save time and increase
efficiency of the firm. This system can be created by constantly gathering information from the
clients and create checklist for ensuring that employees are doing the job effectively.
Limit meetings: By taking limited meetings employees and staff gets time for doing
their jobs. In the case of NHS meetings and other activities can be done on the prior the working
hours which help in managing the time of the staff effectively.
4.3 evaluate the potential impact on the business of implementing the strategy
Implementation of these strategies help in bringing out the best outcomes for the NHS
hospital and reduce the conflict among the staff. It is important to have use all the polices and
method to improve the performance of the individual in a well define manner. Thus it impact in
the positive way which help organization to achieve its target in a given time frame. By

implementing this strategies the management and staff can know about their weaknesses as well
as strength to perform better in future.
CONCLUSION
From the above mentioned report it has been analyses that skills and knowledge are two
major characteristics of an individual's personality. Along with this, individual should emphasis
on improving on their skills in order to achieve organization goal and objective. Beside this
leaders plays an vital role in solving the issues and grievances among the employees. There must
be proper training and development programs for achieving the goals. All these factors when
combined together lead to growth and development of a business concern in competitive market.

REFERENCES
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