Unit 23: Employability Skills

Unit 23: Employability
Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................4
1.1Develop a set of own responsibilities and performance objectives.......................................4
1.2 Evaluate own effectiveness against the define objectives.....................................................5
1.3 Make recommendations for improvement............................................................................6
1.4 How motivational techniques can be used to improve quality performance........................6
TASK2.............................................................................................................................................7
2.1 Define solution to the work base problems...........................................................................7
2.2 Communicate in a variety of style and in appropriate manner.............................................7
2.3 Identify effective time management strategies.....................................................................8
TASK3.............................................................................................................................................9
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals............................................................................................................................................9
3.2 Analyse team dynamics.........................................................................................................9
3.3 suggest alternative ways to complete tasks and achieve team goals ..................................10
TASK4...........................................................................................................................................11
4.1 evaluate tools and methods for developing solutions to problems ....................................11
4.2 Developing appropriate and effective strategies for resolving issues................................11
4.3 evaluate the potential impact on the business of implementing the strategy......................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Employment skills can be define as transferable skills needed by the person in order to
improve their skill in a well define manner (Chowdhury and Miah 2019). Further it can be
elaborated as the person having good technical skills understanding the environment organisation
can perform effectively. It is an group of essential abilities that are involve the development and
knowledge base, expertises level and mindset which are crucial for success in the modern
workplace. This report is based on NHS UK and its headquater is located in Richmond house
London England. The company was formed in year 1948 on 5 July and provide various services
in health care as well as social care. Beside this it covers about the different responsibilities as
well as performance of the individual within the organisation. Along with this, communication is
important in the organisation and it should to be done in a proper manner which help reducing
conflicts. There must be effective time management which help in improving productivity of the
organisation. At last the report covers about the appropriate strategies which are used for
resolving power.
TASK1
1.1Develop a set of own responsibilities and performance objectives
For the house cleaner of NHS the major duties are centred as well as limited in the
hospital to keep surrounding neat and clean. Along there hospital cleaner ensure all the area
which include examination hall, surgery rooms, laboratories must be clean and make sure that
they are germs free. The house clear plays an vital role in making environment of the hospital
look effective and attractive. Hence there are other duties which include mopping, vacuum and
sweeping floors, cleaning windows and dusting furniture, washing and changing linens on
patients' beds, and ensuring that all waste is disposed of properly. Here are some roles and
responsibility of the house cleaner which are explained down below:
Safety and sanitation: A hospital environment requires special attention to the safety as
well as sanitation for the patients. The cleaner have the responsibility to apply safety method of
handling the equipments and chemicals as they are toxic in nature. The NHS house cleaner
should follow all the rules ans regulation for example washing down along with sanitization of
furniture and equipments.

Basic skills: NHS hospital cleaner must have the ability to perform general housekeeping
task, such as cleaning the rooms, hallways, offices and public areas. Along with there are some
other job roles which include emptying the trash can, changing the beds and linens for the new
coming patients. The individual have knowledge regarding the dusting and polishing the
furniture and know how to use vacuum cleaner and floor waxing equipments.
Organisational abilities : Hospital cleaner have the roles of cleaning and but they lack in
organisation ability which help them to accomplish the task effectively. For the hospital like
NHS the cleaner should have sense of organisation ability in order for smooth functioning of
firm. For example, if the doctors are in the room conducting the operations so cleaner must delay
the cleaning until the job in finished. As this will help in improving the performance of the
doctors and staff effectively.
Performance objective
 The performance objective of the house cleaner that they should be provocative and hard-
working. In the context of NHS hospital the company the cleaners must setup the
remarkable competences in the making environment neat and clean.
 Cleaning and supply designated facility areas such as ICU, canteen and waiting room.
Along with this, performance and the document routine inspection and there should be
maintenance activity for smooth functioning.
1.2 Evaluate own effectiveness against the define objectives
From the above objectives it has been identified that there are various roles and duty
which must be taken care of. The cleaner must ensure that they must improve the skills in order
to improve the effectiveness of the hospital in the well define manner. As the from the above
discuses report the customers must be proactive as this is one of best technique to do work in
efficient manner. The cleaner of the NHS hospital must be active listener and pay full attention
to what the senior says about the work. They must do their job with full responsibility and
dignity in performing their activity effectively. Hospital cleaner have ability to follow the norms
and the procedure in keeping the hospital environment neat and clean .
The cleaner must provide full attention in the hospital environment as patient may not be
the one who notice problems it is the cleaner who have the responsibility to alert the
management about the risk which is associated with the hospital environment. Having good
interpersonal skills as well as communication skills are the important factor which help in