Professional Development Benefits for Companies and Stakeholders

This report discusses the importance of ongoing professional development for companies and stakeholders. It explores the benefits, expectations, and skills required for specific job roles. It also covers learning theories and provides a personal development plan for skills improvement.

Unit 3 - Professional
Identity and Practice

Table of Content
INTRODUCTION ..........................................................................................................................3
P1- Key benefits of on- going professional development for the companies stakeholder.......3
P2- Employers expectation in the employees related to the skills, competencies and learning
.....................................................................................................................................................4
P3- Ability skills and competency for the specific job roles.................................................5
P4- learning theories f or the professional development.............................................................6
P5- Personal development plan for skills improvement............................................................7
P6- Job interview for frond office role.......................................................................................9
P7 strength and weakness of the applied interview ...............................................................10
CONCLSUION .............................................................................................................................11
REFERENCESS............................................................................................................................12

INTRODUCTION
Professional development in the person is learning to earn or maintain their professional
Credential such as academic degree to the formal coursework,, attending conferences and the
informal earning opportunities located in the practices. This has been described as intensive and
the collaborative, ideally incorporating an evaluative stage.
This report will cover case study of Trvelodge Hotels. It is top privately owned hotel in
UK, and they are having location in three international places like Republic of Ireland, Spain
and UK. This report will explore the importance of on going professional development and self
directed earning for career opportunity. It will also asses the own skills, competency and the
different approaches for development. This report will make professional development plan to
improve skills which need to be improved. In the end of this report will demonstrate a range of
service industry and transferable skills for the job application.
P1- Key benefits of on- going professional development for the companies stakeholder
On going professional development at the workplace of Hotel Trvelodge provide benefits
to different different stakeholders (Dijkhuizen and et.al., 2018). This helps them to get
opportunity for them to develop themselves as a professional. They can be a professional and it
is beneficial for the Trvelodge as well because their stakeholders will have skills and
professionalism to grow their business.
Benefits to employees
Employees are key stakeholder of the business and on- going professional development
will create benefits for the employees and make them highly innovative and productive which
is help Trvelodge to grow their business. It will also provide opportunity to the employees to
develop skills in themselves. This will make their career as a professional because they can
take better position In the company and earn good salary.
Benefits to customers
Customers will also get the benefits of on- going professional development at
Trvelodge because professional development enable the staff members of the company to
provide fast services to their guest and improved services which will help their customers to
satisfy their needs and their demand. If customers will get the better services then they also
refer others to take services from the Trvelodge.
Benefits to Government

On- going professional development will be benefits for the government as well
because they earn revenue from the company by taking tax and Skillful workforce will
increase the performance of the company internally so company will take better revenue
which means government also get better revenue from the Trvelodge.
Benefits to investors
Investors of the company and Key stakeholders of the Trvelodge and both company and
investor have benefit from each other (Ferrari and et.al., 2017). Improvement in the company's
performance will also create opportunity for the companies investors to get better return and it
will also attract new investors for the company who will invest in the Trvelodge which means
company will run their business more effectively and achieve their goals and their get objectives
in the market where they are operating their business.
Benefits to the owner
The on- going professional development will mostly provide benefits to the owners of
the business because they take the profits and if their employees will be skills full and which
is helping them to improve their performance so the owners can earn higher profits, and they
can also expand their business more and show their presence internationally as a emerging
brand.
P2- Employers expectation in the employees related to the skills, competencies and learning
Trvelodge Hotel is looking for front office manager because they need new Front office
mangers for their company. Employer of the company can have some expectation related to the
skills and competency for these roles (Franck, Penn, Wise and Berry., 2017). This is an senior
position in the Trvelodge, and they need candidate should have some skills and competency, so
they can properly manage the activities. Here are some expected skills and competency which
are required by the employer.
Communication skills
` Front office managers play important role in the company, and they are responsible to
to respond the guest and communicate with the them when they arrive the hotel and if anyone
come for the Hotel inquiry, They directly visit the Front office manager. The communication
skills are most important for the manager because they have to communicate with the guest, and
they are the first who will interact with the guest for the first times. Effective communication
skills in the frond office manager create good image in the guest mind.

Management skills
A front office manager is the senior person in an office environment and accountable for
maintaining a professional work environment, staff supervision, and administrative support.
They shoulder a variety of responsibilities, often at the discretion of the company owner It is
necessary to have management skills in themselves because they have to manage each and
every activity at the workplace of the Trvelodge Hotel.
Leadership
Front office manager is top Superior of the Hotel, and they should have the leadership
qualities because they can have to lead their employees and provide proper guidelines to them,
so they can do their work properly and helps Trvelodge to get their business objectives and their
set goals. This is a competency which is needed and expectation of the employer of the
Trvelodge to have in the candidate for this job role (Horn, DeMers Lightfoot and Webb., 2019).
Change Champion
During the change within the company employees and staff get demotivated, and they
do not support company for the change. Front office managers are top superiors of the
company and this is the responsibility of them to motivate their employees by make them
understand the needs of change and Why it is necessary for the company to grow their
business. They should have the competency like change champion so they can convenience
employees to give their support to the company for the change.
P3- Ability skills and competency for the specific job roles
Frond office managers roles is one of the most important role in the company and
should have the skills, ability and competency to work on this role. I am working as a frond
office mangers in this industry from more than 6 years which provide me knowledge of duty
and responsibility of the frond office manager (Hossen, Begum and Zhixia., 2018). I have skills
which are need for this specific role in the Trvelodge Hotel and I can satisfy the needs and
expectation of the guest. Here are skills and ability I have developed from my 6 years of
experience by working as the Frond office manager in the Hospitality industry which will be
needed for me to work as managers in the Trvelodge hotel-
Ability to supervise
Frond office mangers are the superiors of the company, and they need to supervise the
employees and staff members' ad provide proper guidelines to them. I have skills to supervise

employees more than 10 and I can easily handle their activities and look that how they are
doing their task and if they are not doing their work properly then I will provide feedback to
them which will help to Improve their skills and their performance.
Leadership skills
I have all the skills which are needed in the leaders and I also have the knowledge of
leadership style which can help in to make the company growth and make better environment
at the workplace of the Trvelodge Hotel. This is one of the most important skills which will be
required for this job roles to make company successful in their business.
Time management
Time management s necessary for the front office job role because employees always
follow what their superiors are doing, so they should have proper time management skills. It
is necessary for the front office manager to make their proper schedule which should be followed
by the them (Hossen, Begum and Zhixia., 2018). This will manage their activities, and they can
do their work on the times. They also have to members the time when their guest will arrive as
per their arrival they have to manager the room for the other bookings.
Technology Proponent
Technology in is used in every department of the company and front office manager
also should have skills to operate the computer, digital technology and company portals etc.
For the role of Frond office managers they have to gain the knowledge which can helps to the
book the room for the guest and manager the activities related to the technology at the
workplace of the Trvelodge company. This will help them to making the activity.
P4- learning theories f or the professional development
There are many theories which are useful, for the individual in the professional's development.
Some of them are learning theories, behavioral theories and Cogitative theory and Motivation
theory which can provide skills and ability to the individual, and they can able to develop
themselves the professional in their work and make their carrier professionally (Iyasere, And
et.al., 2016).
Learning theory
The educators are the drivers by rte persistent desires to be the better understand what
makes the individual persona effectiveness and effective Lerner (El Mansour and Dean.,
2016). This theory of the professional development provides the essential insights into this

process, while expanding our knowledge of the broad theories as a ventral focus continues to
diminish present to diminish, present-day researchers typically embrace one or more of four
foundational learning-theory domains.
Behavioral theory
This s the another theory which can be used for the professional development and
occurred opportunities to learn some skills and abilities. The prospective of this theory
conclude an assumption which students learning behavior can be shaped by some of the
actions which can lead to the specific response (Manduca And et.al., 2017). As per the
behavioral theory reinforcement in the person plays necessary role for the professional
development. Both positive and negative reinforcement increase the likelihood of the learning
behavior which is occurring on the daily basis. Learning and implementing the process of
effective reinforcement decisions.
Cognitive theory
This just alternative theory of the behavioral theory. In these theories seek to explained
that how the human mind work when they are learning something for their development. while
the changes in the person's behavior occur, the cognitive attributes these changes to the
particular mental processes which can take in the information or the process then uses that
information to create outcomes for the learning and developing skills.
P5- Personal development plan for skills improvement
Professional development plan is useful for the person because it helps to improve the
skills and help them to become the professional in their life. By making the professional
development plan employees can make their career and able to achieve their jobs. In this plan
personal put the skills which they need to improve and make proper strategies which can helps
them to improve their skills, this should be done within the particular times which they need to
follow so they can improve their skills and make their career as a professional.
Developm
ent
objectives
Priorit
y
Activities and strategies
to be undertake
Outcome Target
date
Competi
tion date
Improve
ment in
effective
Low Take advice from
companies superiors
abut effective
This will help to improve
effective communication ,
able to provide proper
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0

communic
ation
skills
communication, Listen
careful to understand
proper information, Ask
question, learn to speak
in public, learn basic
nonverbal
communication skills
guidelines to employees,
improve relations with
employees and create trust
among them professional
development, Able to
communicate with guest
and customers.
Decision
making
skills
High Narrow your opinions,
evaluate the significance,
Do proper research about
the problems, take
opinion from the others,
analyze the situation
before taking decision in
life, use SWOT analysis
to find strength and
weakness of the company
(McMullen., 2017),
Able to take decision in
the decision-making
process of the company
and it will also help them
to overcome from the
problem and situations at
the workplace of the
company, Decision
making skill are
necessary for professional
development of us
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Writing
skills
need to be
improve
High Be aware of Grammar
and spelling, practice
regularly, take class of
writing, improve
handwriting, find the
partners who can help to
learn this writing skills
Improvement in the
writing skills which is
necessary for the front
office role, front office
mangers can provide
information to the
employees by writing the
information and sending
message
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Problem
solving
skills
High Try to find the logic,
understand the problem
properly, take help of
Able to solve conflict
situation at the workplace,
it will help to create good
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the expert, Do yoga to
increase concentration
power, Do exercise, take
opinion for the other
employees as well and
understand the problems
from all the sides.
environment at the
workplace of the
company, create trust
among employees, able
to overcome from the
problems, create trust
among the employees
(Oludayo, Falola,
Obianuju and Demilade.,
2018). a
P6- Job interview for frond office role
Interviewer’s name (employer): XYZ
Questions:
1. Why would you like to become a frond office of the Trvelodge Hotel?
Answer: I want to become a front office manage because its my passion and from a long
times it was my dream to become Front office manager of the big brand like Trvelodge Hotel.
I am also have knowledge of this filed and completed my diploma from the top university of
the United kingdom.
2. What kind of skills you possess you think are required in this role?
Answer: This is an superior level work and Trvelodge Hotel is also one of the top 5 star hotels
in UK and having good reputation in the country. It is necessary for the company to have
knowledgeable and skillful front office manager who can able to communicate and listen to the
customers quire, skills such as effective communication skills , supervision skills, management
skill, problem solving and decision-making skills will be required in me to get this role.
3. What previous experience do you have in relation with this position?
Answer: I am already having 6 years of experience in this filed , I was working in the top
restaurant in UK as a front office manager (Roberts., 2018). I have developed all the skills
which are required in the front office managers, and I am able to control the front office and
supervise the employee property.
4. What do you think your weaknesses are?

Answer: every person has some weakness and I have also weakness which I need to improve.
I need to improve my writing skills which are necessary for the frond officers roles, and I am
improving this thorough the professional development plan.
Evaluation
Obstacles and challenges
There here some challenges I have faced in the interview was hesitation. When I was giving
the answer of questions that times I was hesitation in some places
Critical reflection on abilities
My self abilities like effective communication skills and confident helps me to make my
interview proper, and I was able to interact with the interviewer. This also improves the
interviewer that I am giving the answer properly and confidently. The interviewer also
give me some suggestion in my weakness points like hesitation and ability to response
which I can improve and make more interview more better (Simonsen, and et.al., 2017).
Critical reflection on interview process:
The interview process was smile where they call me To come nearby hotel where they
wanted to recruit new front office managers. They just ask some personal questions and
some of the related to the job role and the skills which are required for the front office Job
role.
P7 strength and weakness of the applied interview
Every person has some strength and some weakness and when I applied for the
interview then have realized both my strength and weakness.
Strength -If I talk about my strength then it was effective communication which help
me to pass the interview process, and I was able to impress the interviewer. Effective
communication skills are most important skills which is needed for this job role, and I was
having proper effective communication skill, another strength which helps me to pass the
interview was confident. Every front office manager should me confident in front of the guest,
and I am confident when I talk with the guest (Spencer., 2017). This help me to create good
impression on the guest and am able to solve their query with this strength and this also help

me in the interview to pass and I get the roles as the front desk manager of the Trvelodge
Hotel.
Weakness - The lack of concentrating and focusing of the interview was my weakness
which I need to improve, I was not able to focus on the interview because many things was
going in my mind which was distracting me in the interview. I can improve this weakness
through the Yoga which helps to developed concentration skills in my self.
`Another weakness I have faced in the interview was hesitation. When I was giving the
answer of questions that times I was hesitation in some places. This is the problems and my the
weakness which I need to improve otherwise it can create problems for me in the future. I am
confident but sometimes these problems of Hesitation come and create problems for me. Same it
is during the interview I face this problem a lot (Watson And et.al., 2017).
CONCLSUION
As per the report has been covered case study of Trvelodge Hotels. It is top privately
owned hotel in UK, and they are having location in three international places like Republic of
Ireland, Spain and UK. This report has been explored the importance of on going professional
development and self directed earning for career opportunity. It also has been asses the own
skills, competency and the different approaches for development. This report has been make
professional development plan to improve skills which need to be improved. In the end of this
report has been demonstrated a range of service industry and transferable skills for the job
application.

REFERENCESS
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Roberts, J., 2018. Future and changing roles of staff in distance education: a study to identify
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Simonsen, and et.al., 2017. Effects of targeted professional development on teachers’ specific
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Spencer, G., 2017. Leading a peace process: an interview with Bertie Ahern. Irish Political
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Watson, S.L. And et.al., 2017. The burden of the fellowship interview process on general surgery
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