Professional Identity and Practice: Enhancing Skills for Operation Manager at Four Season by Sheraton Hotel

PROFESSIONAL
IDENTITY AND
PRACTICE

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Company overview......................................................................................................................3
Determine the key benefits of ongoing professional development.............................................4
Determine professional employer expectations of skills for desired job role.............................5
Evaluate own skills, abilities and competencies or precise job role............................................6
Define range of learning theories and approaches for personal and professional development..7
Create development plan for skill enhancement..........................................................................8
Design and undertake job interview of chosen service industry...............................................11
Identify the strengths and weakness of applied interview process............................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Professional identity and practice is an approach of developing individual’s knowledge
skills and core competencies for specific job role. The approach of professional identity and
practice is a process of continuous development which can lead to personal and professional
development (Aagaard and et.al, 2017). There are rapid changes in the marketplace for which
individual must have advanced skills and knowledge for performing specific job roles and
responsibilities in this changing dynamic business environment which can be done through
following a personal and professional development plan for achieving required professional
identity. The prime components of personal and professional development are goal orientation,
professional socialization, mentoring, critical thinking, experience and perception. The approach
of professional identity supports in identifying the professional self-concept and involves various
factors which are motives, attributes, experience and believes (Barbara-i-Molinero and et.al,
2017). Four Points by Sheraton is a multinational hotel chain which is operated by Marriot
International. The hotel was founded in the year 1995 and is operating worldwide. The report
aims to define the advantages of professional development that can enhance the skills and
competencies of an individual for performing a specific job roles and responsibilities through
which they can effectively meet all organisational goals and objectives. The report revolves
around various learning theories which can help in improving and shaping career and create a
personal development plan and strategies for skill enhancements. The project defines the
interview process within a hospitality industry and the strength and weakness of interview
process.
TASK
Company overview
Four Point by Sheraton is a multinational hotel chain which is operated by its parent
company Marriot International and the company was established in the year 1995. The company
use digital application Marriot Bonvoy through which the customers can book for stays. The
hotel chain offers various facilities and amenities, such as Wi-Fi, workspaces, free gym, pool and
their facilities that can help the hotel in meeting the demands of customers and deliver quality
customer experience. The multinational hotel focus on clean standards and delivering effective

services to the customers through which they can meet the requirements of their customers and
gain competitive advantage and maintain their brand image in the industry.
Determine the key benefits of ongoing professional development
Professional development is the process of learning, developing and improving skills for
meeting the needs and shaping career. This process offers opportunity to learn, gain knowledge,
apply new skills which can be helpful and effective for performing the assigned job roles and
responsibilities. There are several benefits of ongoing professional development, some of the
benefits are listed below:
Benefits for employees
 Increased confidence and credibility- The ongoing professional development process
helps to increase confidence and credibility of employees which supports them in
participating in all managerial activities ad meet organisational objectives (Best and
Williams, 2019). Such development process helps individual in enhancing their
confidence and credibility which lead to better career growth and opportunities.
 Improved efficiency- Personal and professional development helps in improving
performance and efficiency for performing the assigned job roles and responsibilities.
The approach of personal professional development ensures that all activities are
performed effectively and increases the efficiency of the employees.
 Keep skills up-to-date- The process of personal and professional development helps an
employee in keeping their skills up to date which supports them in regularly performing
the assigned activities and job roles effectively and efficiently that can meet performance
standard and help employee in facing regular challenges of dynamic business
environment.
Benefits for employer
 Increased engagement and retention- The personal and professional development
process helps in increasing employee engagement and retention by continuously
monitoring their performance and providing necessary training that can help them in
performing the daily activities and keep employees motivated (Bimrose and Brown,