(DOC) Unit 3.26 Communication Skills for Business: Assignment

UNIT 3.26
COMMUNICATION
SKILLS FOR BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
[Covered in PPT]....................................................................................................................1
TASK 3............................................................................................................................................1
3.1 Producing a CV, letter and email.....................................................................................1
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Communication skills can be defined as the ability to convey a message, opinion or idea
in an effective manner. This is due to the fact that within a particular organisation, information
flows across all organisational levels on a continuous basis. It is important for every individual to
be in possession of such skills that allow them to transfer important piece of business
information in a clear and concise manner, making sure that the message sent is the same one
that is received. The main purpose of communication skills is to foster effective working
relationships between staff and clients in a manner that cohesiveness, efficiency and profitability
within business enterprises is enhanced.
This report aims to provide a critical analysis on communication models, systems and
technological techniques used for communicating information within a business environment.
Apart from this, principles of effective communication, their barriers and solutions along with an
in-depth evaluation of written as well as oral methodologies have been iterated within this report.
Largely, this report is bifurcated in the form of a PowerPoint presentation and documentation
such as CV, Email and Letter for facilitating a detailed discussion regarding the communication
skills used in business.
TASK 1
[Covered in PPT]
TASK 3
3.1 Producing a CV, letter and email
It is important to develop documents at the time of interview so that capabilities of a
candidate can be evaluated effectively. Here, few documents are developed which are CV, cover
letter and an email. These documents are created against a job advertisement for customer care
personnel. This advertisement sample is attached below:
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In order to better understand Business Communication skills through writing, the
following three documentations have been produced in relation to the advertisement of Female
Customer Care Representative illustrated above:
Email:
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To: [e-mail]
Cc:
Bcc:
Subject: In Response to Customer Care Representative (Female) Vacancy
Dear Sir/Madam,
Greetings for the day!
I am writing this mail regarding the job vacancy advertised in the career section of your official
website on August 6, 2019. With reference to your advertisement, I would like to appear for the
recruitment process. In order to appear for the interview, kindly intimate regarding any other
step that needs to be completed or mail to be forwarded.
Yours Sincerely,
Sylvia James
2319998976
Cover Letter:
Ms. Sylvia James
2, Westminster Avenue,
London, United Kingdom
August 8, 2019
Mr. Benjamin Crusoe
Nexchem
60 Holborn Viaduct,
Holborn, London,
United Kingdom
Dear Sir,
I have seen your job advertisement posted on your website and I would like to apply for the
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position of Customer Care Representative (Female) in your organisation. Please be informed
that I am an undergraduate student aged 20 years who is well-versed in both English and
Sinhala. Currently, I have been looking for a career opportunity with a well-established
organisation where I can utilise my capabilities developed.
I am currently pursuing a Public Relations Course from Regent College, London which has
helped to learn the basic nuances of this field. I have volunteered in college events, fairs and
exhibitions over the first two years of my university. Being an extrovert, I enjoy conversing
with people as it allows me to expand my horizons. I believe that my communication skills are
my biggest assets that can enable me to undertake the role of a customer service representative
in an effective manner.
I am a determined and organised individual who has an affinity to work under pressure as I
believe that a busy environment helps in bringing out the hidden capabilities of oneself. I have
enclosed my resume hereunder. If you have any queries, do not hesitate to contact me on the
phone number given provided in the attachment.
Thank you for your time and consideration.
Yours Sincerely,
Sylvia James
Curriculum Vitae:
Name: Sylvia James
Address: 2, Westminster Avenue, London, United Kingdom
Contact number: 2319998976
Professional Summary:
Courteous and highly energetic public relations major who is passionate about making a career
in customer-centric business environment.
Job Experience: Volunteering Experience in PR Events held in College.
Specialization:
 Specialization in Business Communication skills.
 Strong interpersonal skills with a pleasant personality.
 Passed GCE with A*(a*) grade.
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 Good knowledge of Microsoft word, excel and power point.
 Knowledge of visual art and creativity.
Skills:
Ability to handle conflicts at work place. 80%
Impressive technical and decision making skills. 90%
Ability to work in team and handle it as a leader. 95%
Effective negotiation and communication. 88%
Qualification:
 Pursuing B. Com (PR) from Regent College, London.
 Senior secondary from St. Mary school, London.
 Secondary from St. Mary school, London
Declaration: Hereby, I ensure that all details provided by me is valid.
Date: 08/08/2019
Place: United Kingdom
CONCLUSION
From the above report it can be concluded that Business Communication Skills play an
important role in ensuring that competitive advantage is preserved in an effective manner. The
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Effective
negotiation
Team handling
Decision
making skills
Conflict
handling
Skills

models and systems used in the businesses helps in understanding the nuances of theoretical
frameworks relating to communication. Apart from this, various methods used to communicate
such as Verbal, Non-Verbal, Formal, Informal and Electronic among others can facilitate faster
and cheaper flow of information from one source to another. Hence, ability to communicate
clearly ensures that the message sent is the same one that is received. Thus, good communication
within our business helps effective working relationships with staff and clients. When people
communicate well and work together as a team, business is more likely to be efficient and
profitable.
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REFERENCES
Books and Journal
Afshari, A. R. and Kowal, J., 2018. July. IT Project Manager Selection Review. In 2018 IEEE
16th International Conference on Industrial Informatics (INDIN). (pp. 1071-1076).
IEEE.
Böttcher, F. and Thiel, F., 2018. Evaluating research-oriented teaching: a new instrument to
assess university students’ research competences. Higher Education. 75(1). pp.91-110.
Carstens, A., 2019. Advice on the use of gestures in presentation skills manuals: alignment
between theory, research and instruction. Image & Text: a Journal for Design. 33(1).
pp.1-34.
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