Skills, Knowledge, and Behavior for HR Professionals

This document discusses the skills, knowledge, and behavior required by HR professionals. It includes a personal skills audit, a professional development plan, and an explanation of individual and organizational learning, training, and development. The case study focuses on Virgin Media, a British telecommunication company.

Developing Individuals,
Teams and Organisations

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine appropriate & professional knowledge, behaviour & skills which are needed by
Human resource professionals................................................................................................3
P2 Personal skills audit to identify appropriate skills, knowledge & behaviour for a given job
role..........................................................................................................................................4
TASK 2............................................................................................................................................9
P3 Difference among organisational & individual learning, training & development...........9
P4 Analysis of requirement for continuous learning & professional development in order to
drive sustainable business performance...............................................................................11
TASK 3..........................................................................................................................................12
P5 Demonstrate how HPW contributes to employee engagement & competitive advantage in a
specific business situation....................................................................................................12
P6 Different approaches of performance management along with this how it support high
performance culture & commitment....................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource is the division of business organisation which is charged with screening,
finding, hiring & training of applicants and also providing employee-benefit programs. Human
resource professionals plays an important role within an organisation as they make use of skills,
knowledge and expertise in order to hire effective employee. Skill audit is defined the procedure
which can be adopt to identify skill gaps within a company (Bott and Mesmer, 2019). In addition
to this, it help an individual in gaining insight about what are the their strong skills and where
they lack so that they develop effective strategy for improvement which leads to both personal as
well as professional development of staff members. Continuing professional development is
defined as an holistic approach which is used by expertise and professionals in order to improve
skills, knowledge & competencies as well. Personal SWOT analysis is defined as the procedure
of gaining insight about own strength, weaknesses and opportunities as well. Personal
development plan is basically a set of objectives and goals that is developed to the attain the life
as want. In addition to this, personal development plan includes setting goals, analysing
weaknesses and strength & reviewing progress in an effective manner. In the present report,
Virgin media is taken into consideration. It is a British telecommunication company that provide
television, telephone & internet services within UK. The company was founded in the year 2006
and its head office is situated in England, United Kingdom. The report will cover various skills,
knowledge as well as competencies needed by HR professional. In addition to this, personal
develop plan is made and SWOT analysis is conducted to know strength and weaknesses.
Importance of continuous and professional development & leaning is elaborated in the report.
Moreover, contribution of HPW in a company and different approaches of performance
management is cover in the report.
TASK 1
P1 Determine appropriate & professional knowledge, behaviour & skills which are needed by
Human resource professionals
One of the main objective of HR professionals is to support overall business plans as well
as policies so that objectives are attained within given time period (Denhardt, 2018 ). In relation
to Virgin media, it is analysed that there is a requirement of human resource advisor and for this
skills, knowledge and behaviour is given below:

Knowledge Skills Behaviour
1 Legal knowledge: It is
associated with the laws &
regulatory cognition that is
present in HR foe managing
and coordinating staff
members.
Communication skills: One of
the most essential skill required
in HR so that all the job roles
and responsibilities is properly
communicated to employees. In
addition to this, it also help in
effective implementation of
activities without any confusion
and delay as well.
Ethical behaviour: It is a form of
behaviour by which discipline is
maintain at workplace and is
significant for growth and
development of company.
2
Managerial knowledge:
Understanding about
management & system is
important significant as it assist
in gaining profit & sustain in
complex business environment.
In addition to this, it also help
in understanding employees
which has positive impact on
productivity & profitability of
company.
Decision making skills: The
Human resource manager
require to take decisions in
different situations so that
performance is maintained of an
organisation.
Transparency: It is helpful in order
to clear things to staff members as
they are capable in order to achieve
their objectives. Transparency can
be develop by having leadership
skills that motivate employees and
enhance the performance of
respective organisation.
M1 Provide a detailed professional skills audit which demonstrates evidence of personal
reflection & evaluation
Professional skill audit is defined as gaining an in-depth understanding about the skills that
is required in order to become a professional person. It is analysed from the audit that is
significant to have an effective communication and decision making skills as it help in
developing formal relation with other people and also assist in dealing with the situation in an
effective manner. In addition to this, it is determined that if there is transparency then there is

increase in performance level that only enhance professional growth but also personal growth as
well. Moreover, it help an individual to know about what is its strengths and evaluate the
weakness that is required to be emphasis in order to gain professional growth.
P2 Personal skills audit to identify appropriate skills, knowledge & behaviour for a given job role
Personal skill audit is defined as the review of skills and competencies an individual have
in order to perform the job role in an effective manner. It is important for a person to conduct
personal skills audit as it help in gaining knowledge about where an individual lack and what is
their strength as well (Han, 2018). At Virgin media, the human resource advisor require to
identify their personal & professional skills in order to manage personnel and to support higher
authorities to meet and attain objectives. It is significant for me to review skills & make myself
updated with current issues & knowledge so that I can assist managers and company about issues
associated with HR management.
Knowledge and skills which I consider to be
important for my current job role
My ability rating (1-5)
1 Effective communication skills
2 Quick decision making
3 Critical thinking ability
4
4
5
Knowledge and skills which I consider to be
important for my future career
development/job role
My ability rating (1-5)
1 Team building 2

2 Conflict management
3 Confidence
3
3
Strengths Weaknesses
 It is analysed by me that I am good in
critical and rapid thinking that assist
me in taking effective decision and
benefit company as a whole.
 Along with this, my effective
communication skills assist me in
addressing issues of employees and
communicate to higher authorities so
that they can take appropriate
decisions.
 Critical thinking ability assist in
making decision which help me in
managing personnel and leads to both
personal and professional growth.
 It is observed by me that my team
building skills is not efficient to
perform task within given time
period.
 According to me, I also lack
confidence which sometimes enables
me to take decisions.
 Moreover, my conflict management is
not good as I find it difficult to
resolve issues between staff members
working at Virgin media.
Opportunities Threats
 I have the opportunity to develop my
team building skills by maintain effective
relationship with employees and
communicate with them in an effective
manner.
 With the help of training and professional
development classes, I can increase my
confidence level in an appropriate
 One of the major threat for me is
ineffective managing issues skills that
decline the performance level.
 Sometimes I am not able to understand
viewpoint of others that decline decisions
and is consider as one of the threat.

manner.
D1 Develop a detailed & coherent professional development plan that sets out learning goals &
training in context to learning cycle to attain sustainable business
personal development plan
Learnin
g
Objectiv
e
Current
proficiency
Target
proficiency
Development
opportunities
Judging
criteria
Time
required
Team
building
I face issues at
the time of
developing team
for performing
particular task.
This develops
issues such as
conflicts between
staff members
which has
negative impact
on performance
and productivity
of organisation.
I desire to
improve such
deficiency so
that I can
form team as
per the
requirements
that leads to
decline in
conflicts at
workplace.
This
weakness can
be improved
by identify
capabilities of
staff members
& carefully
placing them
in groups.
The judging
criteria rely
on factor that
is feedback
received
from staff
members and
other
colleagues as
well.
1 month
Conflict
solving
It is observed by
me that I am
inefficient to
solve issues take
place among
employees due to
which their
motivational level
It is
important for
me to
improve
conflict
management
skills in
order to deal
This skill can
be developed
by taking
different
training and
learning
sessions and
by taking part
Higher
authorities
and senior
managers of
respective
company.
2 months

is decline towards
work.
with
employees
and enhance
productivity
so that
objectives
are attained
on time
period.
into various
seminars
effectively.
Confide
nce
I lack confidence
in some situations
certain situations
that develop
stress as well as
anxiety level. it
impact on
decision making
and impact
negatively on
performance of
company.
I have the
desire to
improve my
confidence
levels as it
help me in
dealing
situations
without
getting
tensed which
impact on
efficiency.
This quality
also required
to be
strengthened
as all the
staff
members
trust can only
be attained
It can be
improved
while
communicatin
g with
mentors as
they assist me
in dealing
with different
situations in a
best manner.
Higher level
authorities of
the
organisation
who oversees
my work.
2 months

by directing,
controlling as
well as
managing
them
confidently.
TASK 2
P3 Difference among organisational & individual learning, training & development
Individual learning: It is associated with the developing knowledge as well as skills of an
individual that help in developing relation with others, interacting with them and dealing with the
situation in an effective manner which leads to personal growth and development.
Organisational learning: It means developing, transmitting, communicating as well as
retaining knowledge in order to enhance performance of an organisation within the competitive
environment (Hao, Yang and Shi, 2019). This assist in attaining business objectives and goals in
an effective manner.
Training: It is defined as the process of increasing skills, competencies and knowledge of
staff members so that they can deal with customers and provide them effective and timely
service to customers. Along with this, it assist company to enhance the productivity and
profitability of an organisation. With reference to Virgin media, it provide training session to
employees so that they can perform activities properly and effectively as well.
Development: It means development of knowledge and skills acquired by staff members so
that job roles as well as responsibilities is implemented according to the job requirement. Along
with this, it assist in performing in diverse environment which leads to higher growth and
success as well. Moreover, it also help person to attain both personal as well as professional
objectives.
Basis Individual learning Organisational learning Training and
development
Scope The scope of individual Organisation learning Training and
development involves

learning is narrow and is
related with an individual
performance and growth as
well.
involves wide scope as it
improve the performance
and productivity in an
appropriate manner (Kude,
Schmidt and Heinzl, 2019).
Along with this, it takes
place on large scale as it
assist in attaining
competitive advantage at
marketplace.
big scope as it help
business entity to
provide quality and on-
time service to
customer. In addition to
this, it help employees
to deal with customer
queries and resolve
them on time which has
positive influence on
brand image.
Rigidity It is determined that
individual learning is
flexible as every staff
member can acquire & learn
knowledge in order to
improve their level of
performance.
Organisational learning is
mainly a rigid concept as it
does not altered and changed
as individual requirements.
It is analysed that
training and
development is
basically a rigid concept
which is being provided
to employees as
compulsory program for
introducing roles and
responsibilities to new
employees in an
understandable and
effective manner.
Time Individual learning is a
continuous procedure or a
lifelong process as there is
no time limitation.
The higher authorities
decide the time when
development and learning
session is provided to the
staff members. In addition to
this, it is sometimes
extended if the objective
associated with
organisational learning is not
achieved.
In order to provide
training and
development session to
employees, HR
department decides the
time period. Along with
this, it also involve
types of training that is
on the job and off the
job training, which is
given as per the decided

time scheduled by
higher authorities and
Human resource
manager of an
organisation.
M2 Apply learning cycle theories to analyse the significance of executing continuous
professional development
It is determined that one of the best and effective learning cycle theories is Kolb’s learning
cycle. This cycle help an individual to process what is happened during the course and the
experienced it gained. This learning cycle consist of four stages that is concrete experience,
reflective observation, abstract conceptualisation and active experimentation as well. This help in
showcasing and describing what is learn from the experiences that states where an individual
lack or areas that is required to be improved. All this will leads to implementation of continuous
professional development.
P4 Analysis of requirement for continuous learning & professional development in order to drive
sustainable business performance
Continuous learning is mainly related with expectation as well as interest of staff for
expanding its competencies and skills so that they may undertake upcoming opportunities
(Kude, Schmidt and Heinzl, 2019). It is essential in case person desires to develop and grow into
its personal and professional career in order to perform its work in effective and efficient way.
Professional development: It assists person to develop professional competencies and
understanding through involving into several training and development sessions like off teh job
training, seminars and others. This also aids staff into its career as well as develop its strengths to
become capable to perform with higher productivity and effectiveness.
In respect of Virgin Media both aspects are crucial so as to support workers of firm for attaining
future growth.
Effectiveness of professional development and continuous learning
 Higher staff retention: The workers competencies as well as abilities may be maximised
as well as its level of performance enhances that results to enthusiasm enhancement to
perform harder so that they may be appraised for its activities.

 Response to technology: The advance technology installed may be simple and easily
understood through staff so that they may be utilised for attaining organisational
objectives on stipulated time duration.
Kolb’s learning cycle
Respective cycle depends upon two dimensions of person learning. Initial one is how it
let off information as well as other one is how individuals usages those information into active
experimentation (Lanaj, Foulk and Hollenbeck, 2018). The entity may be utilise this particular
theory to develop staff work performance.
 Diverging: The staff who has various prospects as well as consider analysis before
performing the task actually so that it may perform its task effectively.
 Assimilating: The workers who desires effective information as well as are interested into
the concepts may be trained with assistance of seminars.
 Converging: The staff who desires to learn as well as resolve issues may be provided
technical as well as logical training.
 Accommodating: The staff who think in practical manner as well as enjoy considering
challenges may be provided work- area experiences.
TASK 3
P5 Demonstrate how HPW contributes to employee engagement & competitive advantage in a
specific business situation
High performance working is considered as the procedures that aids in enhancing
productivity of firm through forming various personal and professional aspects of Virgin media
manager. There are various aspects of higher performance staff like involving workers, obtaining
and improving talent, empowering front-line as well as supporting leaders. Persons, groups and
entity are assisted through utilising this particular procedure (Leary, 2019). Their several aspects
are described underneath:
Employee engagement
Virgin media has their mission as well as vision statement, for attaining this
administrative must concentrates upon developing staff in involving themselves in maximising
its productivity. Workers involvement is essential for entity. It aids in concentrating workers to

its task therefore maximising its productivity and effectiveness. All staff of Virgin media must
involve themselves in attaining the desired objectives set through entity.
Competitive advantage
High performance work aids staff to take advantage into competitive atmosphere. With
minimisation into international employment competition with staff enhances, so if workers is
performing harder as well as desires to attain determined target for them. It will assists in
considering benefits among other staff for developing their competencies as well as knowledge.
It will also assist to attain their target effectively.
High performance working benefits
 Effective organisational tactics: Higher performance working assists in formulating
tactics of entity. In case pre- determined target are accomplished because of high
performance working than other strategy may be developed. It will aids firm to develop
their business at regular basis. Thus, HPW assists entity to attain their mission as well as
vision.
 Enhancement into staff attitude: The staff behaviour must be fair within entity. In case
staffs is performing as well as involving into their task then this will not takes their time
into workplace politics. So, high performance working enhances abilities and
effectiveness of employee’s works (Marquardt, 2018). Also, Virgin Media’s workers are
not participating into its work. Its behaviour is not optimistic as well as they feel less
encourage. So, Virgin media’s administrative have to concentrates upon enhancing staff
attitude. It will aids firm to attain their objective effectively.
M3 Analyse the advantages of applying HPW along with justification to a particular
organisational situation
It is analysed that high performance working is an effective procedure which enhance the
productivity of an employee due to which they are able to deal with the situations in an
appropriate manner. It mainly help in managing talent and involving employees in working that
directly leads to effective execution of activities and attainment of objectives within stipulated
time period.

P6 Different approaches of performance management along with this how it support high
performance culture & commitment
Performance management is considered as strategy that intent at attaining staff’s
effectiveness into department as well as firms. The Virgin media mission and vision may be
attained with assistance of this tactics. Respective entity HR manager must concentrates upon
developing healthy work atmosphere so that staff may involve themselves to gain opportunities.
This style of management aids in planning as well as decision making of staff. When
performance of workers is enhancing their level of motivation also get enhances.
Performance management approaches:
 Collaborative working: All entity needs effective team to perform the work. All activities
cannot be accomplished at individuals’ basis. Performance management aids staff to
maintain collaborative atmosphere into team. It will maximise team productivity as well
as task will be done at stipulated time duration. The entity will encourage those workers
who are interested to perform collaboratively for attaining their goals. There have to be
effective knowledge of task into group and specified time enhances their performance.
The shared person performances within team will also expertise the group. This
management tactics aids Virgin Media as it is a big firm and need effective amount of
collaboration with staff.
 Effective communication: The appropriate communication into firm is essential for
better performance. Manager with appropriate communication skills may able to convey
its ideas in clear way so that the subordinates know what is needed from them as well as
may optimistically contribute to entity (Munir, Jianfeng and Ramzan, 2019). So, this
approach of performance management assists Virgin media’s manager to describe their
goals to their team members effectively.
 360 degree feedback: This is considered as one of the effective approach of performance
management by which feedback from staff, subordinates, supervisor and other. Also self
evaluation can be done through staff itself is accumulated. Therefore, this aids Virgin
media’s manager to know their staff strength and weakness effectively and provide
training accordingly (Stewart, Courtright and Manz, 2019). This enhances firm, team and
individuals performance in well defined way.

M4 Critically evaluate various approaches & make judgements on how effective they can be to
high performance culture commitment
It is analysed that there are various approaches of performance management that is
effective communication, 360 degree feedback, collaborative working and many more. All such
approaches assist an organisation to gain insight about the performance of employees and about
the weak areas so that an effective strategy is developed in order to improve it in an effective
manner. Moreover, with the help of collaborative working approaches, an organisation is able to
enhance its performance level as working in a team will bring out more effective ideas and
working that will leads to raise in productivity as well as profitability of respective company.
D2 Provide valid synthesis of knowledge & information resulting in suitable judgements on how
HPW and mechanisms used to support HPW lead to enhanced employee engagement,
commitment as well as competitive advantage.
It is determined that high performance working help a business entity to allow employees
to participate in the decision making which make them feel valued and important at workplace
that is one of the main reason of employee retention at workplace. In addition to this, it develop
interest of employees to perform activities in a proper manner which in turn help business entity
to perform higher than competitors and attain competitive advantage at marketplace. Moreover,
it is analysing that supporting employees to perform and implement activities not only assist in
systematic execution of work but also help in gaining the trust of employees due to which they
put efforts to attain objectives within stipulated time period and stay committed with the
organisation. In the last, it is stated that it is significant for companies to make use of high
performance working procedure as it only not help in employee retention and commitment but it
also assist in raising the productivity as well as profitability of an organisation in an effective
manner.
CONCLUSION
From the above discussion, it has been concluded that HR professional plays an important
role in improving performance and achieving objectives of an organisation. In addition to this,
professional development plan assist in gaining insight about strength as well as weaknesses that

is significant for both personal as well as professional development. Along with this, it is
determined that high performance working help an organisation to engage employees for longer
time period and to attain competitive advantage at marketplace. Moreover, there are different
approaches of performance management such as communication, collaborative working
practices, 360 degree feedback and so on that assist business entity to gain insight about
performance of employees in an effective manner.

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