Roles and Characteristics of Leader and Manager in Management and Operations

Management &
Operations
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Table of Contents
Introduction......................................................................................................................................3
TASK 1............................................................................................................................................3
Define and compare the different roles & characteristics of leader and a manager...............3
TASK 2............................................................................................................................................5
P2 Role of leader and function of manager in various situations...........................................5
P3 Different Theories & Models of Leadership.....................................................................5
TASK 3............................................................................................................................................7
P4 Key approaches to operations management and role of leader and manager...................7
P5 Importance and value of operations management in attaining business objectives..........9
TASK 4............................................................................................................................................9
P6 Assess factors in business environment impact on operational management and decision
making....................................................................................................................................9
Conclusion.....................................................................................................................................12
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Introduction
Management is set of activities and functions that are assisting an organisation in achievement of
their mission and vision. It includes various function like planning, organizing, controlling so
that overall functioning can take place in a more effective way. Operations are assisting in the
process of improving efficiency and profitability. Presently the report is based on Marks and
Spencer that is a multinational retail brand dealing in high quality of clothes, food products and
home products (Lee and Tang, 2018). There is analysis of the overall role played by leaders and
managers and further its impact on leadership and management according to various theories &
concepts. Further role of leaders & managers is applies in operational context of organisation.
There is evaluation of relationship between management and leadership in the changing
contemporary business environment.
PART 1
TASK 1
Define and compare the different roles & characteristics of leader and a manager
Overview of organisation: Marks and Spencer is a European multinational retail brands that is
having presence across Europe, North America and other developed countries. It is a brand that
is dealing in home products, clothing and food products. It is listed on London stock exchange
and its headquarters are present in London, England UK. They are having presence across 1463
locations as per data of 2019.
Role of leaders:
Developing vision: leaders are setting the overall mission and vision statement of a
organsuiation.
Making decisions: leaders are making various decisions with respect to different activities in the
course of organisational function.
Role of managers:
Allocation of resources: Managers have to perform the role of allocating of resources according
to requirement of different functional departments. This function is related to the improving
overall standards of performance with dealing all the situational changes (Olsen and Tomlin,
2020).
Difference among leaders and managers:
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There are various factors on the basis of which difference among leader as well as
manager is elaborated below:
Dimensions Leader Manager
Goal Focused Leaders are generally creating
the mission and vision of the
organisation. In marks and
Spencer the vision stamen that
is to develop aspiration quality
of products and services is
developed by leaders (Fisher,
Olivares and Staats, 2020).
Managers have to perform their
assigned duties and task
according to requirement of
their superiors. In marks and
Spencer managers are working
towards attainment of the laid
objectives by influencing the
overall workforce so that they
can work according to desired
specifications.
Delegation of roles and
responsibilities
Leaders are generally not
delegating the authority they
are instructing the employees
what has to be done.
Managers have to properly
delegate the responsibility with
it they have to ensure that the
work is being done according
to specifications designed by
the leaders in context of
organisation.
Transformational style: It is a leadership style that is used by leaders in M&S to share the values
and beliefs on which the functioning of whole organisation is based. It provides leaders an
opportunity to further motivate their workforce.
Transactional style: In this style clear instructions are provide to employees that can help them
in having a consistent approach towards achievement of laid objectives (Bromiley and Rau,
2016).
Action centred leadership: It is a style where there is right amount of support and guidance is
provide to employees with regards to application of appropriate leadership theories. In Marks
and Spencer there is managing of groups to enhance their focus on assigned roles.
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