Role of Management and Leadership in Operations Management - A Case Study of Uber

Management and Operations
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Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Determine and compare the roles and characteristic of leader and a manager.................3
M1 Differentiate between the role of leader and function of manger by using range of theories
and concepts...........................................................................................................................5
TASK 2............................................................................................................................................5
P2 Apply role of leader and function of manger in different situational contexts.................5
P3 Explain different theories and models used in the organisation........................................6
M2 Assessment of strengths and weakness of different approaches within the work
environment............................................................................................................................7
TASK 3............................................................................................................................................8
P4 Determine the key approaches to operations management and the role of leaders and
managers within the organisation...........................................................................................8
P5 Determine the importance and value of operations management in accomplishing the
objective of business...............................................................................................................9
M3 Evaluate how leaders and managers can improve efficiencies of operational management
to meet business objectives. ................................................................................................10
TASK 4..........................................................................................................................................10
P6 Factors impacting decision making.................................................................................10
M4 Analyse how different factors affect the business environment and wider community 11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
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INTRODUCTION
The set of activities performed in the organisation is with the view to increase and
enhance the value of business hence, consider as a part of operations. The activities are designed
and control in the manner so that all the resources which are available are properly utilize in
correct manner is termed as operations management. This report is based on the role of
management and role of leadership in order to improve and enhance the internal operational
management process within an organisation. For better and effective understanding of this
concept this report is based on UBER Technologies Inc. It is one of the well established and well
known American multinational company. UBER was founded by Garrett Camp and Travis
Kalanick in year 2009 and headquarters are in San Francisco, California. The company provides
services such as transportation, food delivery, vehicles on rent, etc. The topics covered in the
report are role and contribution of leader and manager within the organisation in handling
different situations effectively and efficiently, different theories and models of management,
importance, approaches and value of operational management are evaluated with the motive to
accomplished organisational objectives (Burns, 2018).
TASK 1
P1 Determine and compare the roles and characteristic of leader and a manager.
Leaders are the one who are working within the organisation with the motive to provide
success and formulate effective strategies (Cachon, Girotra and Netessine, 2020). Where as
managers are the one who are responsible for implementing the strategies in order to obtain
desire results. Moreover, for the success of business it is important to have leaders who are
skilled managers as well as managers who posses leadership skills.
Difference between role of a manager and a leader
Basis Leader Manager
Business structure and
Relationship
It is one of the most important
role of a leader to understand
the requirement of business
and accordingly build the
structure for effective
The role of manger within the
organisation is to established a
effective relationship among
the top and low level
management so that work goes
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utilization of resources.
Leaders deal with long term
planning and business
operations. The CEO Of
UBER along with the other
board of directs formulate
strategies and plans in order to
accomplish the goals and
objectives of company.
on in effective manner.
Managers deal with short term
and day to day operations in
business. In Uber the role of
manager is to actively
participate in the activities of
business with the motive to
keep the healthy work culture.
Planning and
implementation
Another important role of
leader within the organisation
is to plan the working process
and various strategies with the
objective to contribute in the
accomplishment of
organisational targets. Leaders
working in Uber develop and
formulate effective and
flexible strategies according to
current rends in market with
the objective to focus on the
growth and development of the
company .
The role of manager within the
organisation is to act as
supervisor and guide in carry
the activities in effective
manner. In Uber the manger
play the role of supervisor as
they guide and support the
subordinated in carry their
work in proper manner with
the objective to enhance their
performance.
Difference between characteristic of a manager and a leader
Basis Leader Manager
Knowledgeable and
intellectual
A leader has a clear mind set
regarding vision and mission
of the organisation and work in
the direction with to provide
The managers within the
organisation are responsible to
manage the time according the
according to the work load.
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