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Management and Operations of Marks & Spencer (M&S) : Report

   

Added on  2020-07-22

14 Pages4278 Words38 Views
MANAGEMENT ANDOPERATION

Table of ContentsINTRODUCTION...........................................................................................................................1LO1.........................................................................................................................................1P1. Role and characteristics of a leader or a manager............................................................1LO2..................................................................................................................................................3P2. Role and functions of leader or manager in different situation........................................3P3. Different management theories and model or approaches of leadership.........................4LO3..................................................................................................................................................6P4. Key approaches of operational management and roles of leaders and managers in it. ...6P5. Importance and value of operations management in achieving the business objective in thefollowing scenario..................................................................................................................8LO4 .................................................................................................................................................9Factors affecting the business environment of the company and decision-making policies..9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11

INTRODUCTIONManagement and operations is very essential for an organisation as it helps in analysingand carrying out its functions in the most efficient way. The operations are to be conducted in aprecise and effective manner to sustain the profitability and productivity of the company.Majorly, the functions of the company are being managed by a manager or a leader who workalong with other employees and workers at the workplace (Al Shobaki, Amuna, and Naser,2017). The organisation we have taken in the concern is Marks & Spencer (M&S). It is one ofthe largest firm operating in the retail sector. This report will lay emphasis on the roles andcharacteristics of the managers or the leaders. Along with this, various management theories,approaches and practices will be discussed. The report will also focus on different leadershipapproaches along with their strength and weaknesses. Apart from this, the report will also covervarious external factors that affect the business operations and the ways managers or leaderstackle them. LO1P1. Role and characteristics of a leader or a managerA leader or a manager is an authorized person in a company who manages and guides hissubordinates and employees to work properly and efficiently (Evink and Endres, 2017). Theyplay a very crucial role in the organisation as they act as a channel between the highermanagement and the employees at M&S. A successful leader or manager has followingcharacteristics and traits: Transparency: A good leader will follow the concept of transparency in theorganisation. This will generate better interest of the employees in the functions of thecompany and will increase their participation. Visionary: A good leader will have an ideal and clear vision in mind. This vision helpshim to get the operations done and also to draft the essential plan for the organisation.This will also motivate the employees to work better and in efficient way.Innovative: A true and effective leader will be innovative in nature. This will help theorganisation to develop better services or products and meet the customer satisfaction.This also aids the company to explore the newer market segments and meet therequirements of the market. 1

Ethical: A good leader will be very ethical and honest in nature and will treat everyonealike. He will avoid any practice of corruption or unethical approaches to maintain theintegrity of the organisation (Feng and et.al., 2017). This will also help the manager togain better employees’ trust and avoid any sort of conflict at workplace.The difference between a leader and manager will be that a manager works on theorganisational level while a leader mainly works on the departmental level. Some management theories and approaches that describe the role of the leadership in anorganisation are: Scientific management theory: It is a theory that is ideal to determine the workflow inan organisation. The leaders at Marks & Spencer will use this theory to improve theeconomic condition and the overall productivity of the company. Advantage:It helps the leaders at M&S work in better condition and meet the employees’ as well asthe customers’ demand. It helps them to analyse and evaluate the productivity level.Disadvantage: It doesn't provide a clear idea about the operations of the company. Bureaucratic management theory: It is a management theory that has been used toidentify the effective measures and help in the policy making process. It is based on a setof rules and the management is handled accordingly. Advantage:It helps in an effective policy making process. Disadvantage: It is very strict and difficult to follow in the modern work environment. Administrative management theory: It is a process or a method in which theinformation is being managed by the people in the administration (Osei-Kyei and et.al.,2

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