Roles and Characteristics of a Leader and a Manager

UNIT 4

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Task 1.....................................................................................................................................1
Roles and characteristics of a leader and a manager.....................................................1
Applying a range of theories and concepts...................................................................1
Task 2.....................................................................................................................................2
Role of a leader and the function of a manager in different situations.........................2
Theories and models of leadership and manager..........................................................3
Task 3.....................................................................................................................................5
Approaches to operations management and Leaders/Managers roles..........................5
Value of operations management in achieving business objectives.............................6
Task 4.....................................................................................................................................7
Factors that impact upon operational management.......................................................7
CONCLUSION................................................................................................................................9
References:.....................................................................................................................................10

INTRODUCTION
Leadership can be defined as the skill or a trait in a person who has an ability to lead the
team and guide it's team mates in a motivational and inspirational manner. They are responsible
to carry out the functions in an organization of top management such as decision making, making
norms and policies and many more. Management can be defined as the quality of a person to
manage the Starbucks's operations as per the decision of top management by making their
employees to follow the policies and norms in an efficient manner in order to increase the
productivity and stability of the firm potentially (Bush, Bell and Middlewood, 2019). Operations
management can be defined as the overall management in an organization related to the cost and
production which mainly focus on the qualitative and quantitative management of the Starbucks
that are mainly handled and managed by the leader and manager by analysing the business
environment either internally or externally (Cachon, Girotra and Netessine, 2020).
An organization chosen here is the Starbucks, it is one of the leading international coffee
house Starbucks based and founded in UK in 1971. They mainly deals with the beverage
products such as fresh brewed coffee, handcrafted beverages, hot and ice espresso beverages,
iced coffee, cold brew, Nitro, non coffee blended beverages and many more.
The following discussions are made on the roles and characteristics of leader and
manager, differentiating between various theories and concepts of leadership and management,
role of a leader and function of a manager in different organizational situations, theories and
models of leader and manager, approaches to operations management, value of operations
management, business environmental factors that affects the operations management and proper
findings and conclusion in context of Starbucks.
MAIN BODY
Task 1
Roles and characteristics of a leader and a manager
Covered in PowerPoint Presentation
Applying a range of theories and concepts
Covered in PowerPoint Presentation
1

Task 2
Role of a leader and the function of a manager in different situations
Situation 1
One situation can be the sudden lock down in the whole world due to the pandemic
because of Covid-19 situation. Due to such situation Starbucks cannot stop their work otherwise
they can face a huge loss and therefore, the only option left for Starbucks is that they can give
work from home to their employees so that they working from home cannot lead in hindrance in
working and more over they can maintain stability and productivity in an organization by
tackling against such drastic situation all over the world (Gürlek and Çemberci, 2020).
Role of a leader
Leader has handled this situation by adopting the bureaucratic style of leadership. This
style states that leader forms the norms and some regulation in an organization and workforce ns
to follow that in order to maintain discipline and decorum while communicating with each other
online and coordinating with them in a cooperative manner. Leader guides and inspires their staff
that how they can manage at home and distinguish between their personal and professional life
and how they can learn new technologies while working at home.
Function of a manager
Manager has managed this situation by adopting the organising and directing functions of
management. These functions states that how the manager can organise and direct the employees
in such circumstances and how they can deal with the employees in letting them know the
solutions of problem they are facing while working at home. Manager commands and instruct
their employees about what they have to do next and what not by organising their stuff and
directing their way of accomplishing their tasks while sitting at home.
Situation 2
Another situation can be the new product launch event for an organization, this is because
Starbucks wants to grow and expand it's product range in a market place as per the needs and
requirements of the customers. Due to such situation, Starbucks needs to change the working of
the employees for some point of time in order to complete the event successfully. Therefore, it is
2