Unit 5 - Leadership and Management for Service Industries

It is important for every company to take into
account the different facets of rival businesses in
order to identify the probable opportunities and
threats that can impact their functionality. Realising
this, the top management of Four Seasons London
has made use of comparative analysis to compare
the change management procedures along with
leadership of the hotel with one of its biggest rival,
Britannia International Hotel.
Britannia International makes use of participative
leadership style in order to allow participation of staff
while coming up with a change. This helps to motivate
the workforce and maximise their productivity levels
when change is introduced in the hotel premises.
Different Service sector companies’ Change
management systems
Four Seasons London Hotel makes use of Lewin’s
change management model to effectively execute a
change within the organisation. The 3 stages of this
model, named, unfreeze, change, refreeze provide
assistance in getting things back to normal after
change is implemented and enacted.This model
helps management of the business firm to bring in
any new changes in policies of the business
enterprise. By effectively applying this model
management department of the concerned firm is
able to introduce new changes as per need of tr
Britannia International uses Kotter’s 8 Step Change
management model for formulating a change in the
premises in an effectual way. As the name suggests,
the model has 8 steps through which entity is able to
gain reassurance with the change execution.
Different Service sector companies’ Leadership
Four Seasons London Hotel makes use of autocratic
and democratic styles of leadership in accordance
with the situation prevailing within the bounds of the
hotel. These styles provide assistance to the
management in effectively executing the change as
per the expectations of the entity.
Different Service Sector Companies’
Change management systems and Leadership
INTRODUCTION
CONCLUSION
It is concluded that different service sector organisation
have their own change management systems as well as
leadership styles. These provide assistance to entities in
effectually bringing about change within the premises.
REFERENCES
Nieves, J. and Segarra-Ciprés, M., 2015. Management
innovation in the hotel industry. Tourism
Management. 46. pp.51-58.
Shin, Y. and et. al., 2015. Top management ethical
leadership and firm performance: Mediating role
of ethical and procedural justice climate.
Journal of Business Ethics. 129(1). pp.43-57.