Strategies for Developing an Inclusive and Diverse Workforce - Tesco Case Study

This report focuses on the strategies and initiatives implemented by Tesco to develop an inclusive and diverse workforce. It explores the meaning of inclusive workforce, strategies for generating an inclusive and diverse workforce, and the advantages of workforce diversity. The report also includes a project management plan, work-break down structure, and Gantt chart. Additionally, it discusses the methods of small-scale research and provides a questionnaire for data collection.

Managing a Successful
Business Project

Contents
TOPIC..............................................................................................................................................3
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
P1 Aim and objectives of organisation...................................................................................3
P2 Project management plan..................................................................................................5
P3 Work-break down structure and Gantt chart.....................................................................6
TASK 2............................................................................................................................................8
P4 Small Scale Research........................................................................................................8
TASK 3..........................................................................................................................................11
P5 Interpretation of data.......................................................................................................11
P6 Recommendation.............................................................................................................18
TASK 4..........................................................................................................................................18
P7 Reflection........................................................................................................................18
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................20

TOPIC
“To determine the strategies and initiatives which can help an organisation in developing
an inclusive and diverse workforce.” A case study on Tesco plc.
INTRODUCTION
The term diversity can be defined as a dimension which is used to represent differentiate
groups and people from each other. In an outer layer, diversity can be defined about empowering
individuals through appreciating and respecting aspects which show difference in each other in
terms of age, religion, disability and national origin. Inclusive workforce refers to provide similar
work roles as per their skills to match and offer them similar opportunities in market. This report
is written from perspective of Tesco which is operating their business in retail industry. It is a
multi-national organisation which engages large number of individuals for completing its work
in proper manner by controlling large number of operations (Wu, Chen and Olson, 2014).
Moreover, report highlights on objectives and aims of organisation related with workforce
diversity. Along with this Gantt chart and WBS will also be formulated in this report. In the last,
methods of research and analysis of data will be focused in this report.
TASK1
P1 Aim and objectives of organisation
With the increase in competition within retail industry it is analysed that there are various
task and operations are analysed by management that leads to earn more amount of profits.
Therefore, to increase sales and revenue for firm it is mandatory to increase market size. It refers
retail industry and organisation such as Tesco is managing its business with motive of
completing its operations in international market (Too and Weaver, 2014). So they require
effective strategy which helps to control and manage workforce that is engaged in international
organisation.

Aim- “To determine the strategies and initiatives which can help an organisation in developing
an inclusive and diverse workforce.” A case study on Tesco plc.
Objective
 To formulate and develop knowledge about inclusive and diverse workforce.
 To determine and focus on all strategies and initiatives which is implement by Tesco for
improvement of engaged employees and workforce.
 To identify and analyse benefits which are required by workforce of organisation.
Research question
 What is the meaning of inclusive workforce in an organisation?
 Which strategies and initiative are required by organisation for creating an inclusive and
diverse workforce?
Literature review
Inclusive workforce of an organisation
According to Geneva, 2015 Inclusive workforce of an organisation determines that large
number of individual are differ in religion, gender, race and many more. This is essential for an
organisation as by build an inclusive working environment which is created by organisation must
provide similar possibilities in market so all employees feel similar value. It helps for increasing
employee engagement in an organisation that leads to complete all task in more creative way.
Innovation also helps individuals for formulating inclusive working environment that also
provides more value in organisation products through reducing employment turnover (Titarenko,
Titov and Titarenko, 2014).
Strategy to generate inclusive and diverse workforce
From the perspective of Nisha Nair, 2015 there are different ways are exists in
organisation that is used to build an inclusive as well as diverse workforce. This provides
different benefits to organisation which is used to accomplish all objectives in effective manner.
Training and development programs also help management for improving skills of employees
that leads to accomplish organisation goals and objectives in minimum time period (Thamhain,
2014). Moreover, employee engagement is also increased by help of participative leadership
style so employees are also able to participative for decision making in organisation.
Advantages related with inclusive and diverse workforce

As per opinion of N Vohra, 2015 as per era of globalisation companies and organisation
are generating more efforts for building an inclusive and diverse workforce. So people and
individuals are able to implement new thoughts, skills and talent that is hired by organisation. It
helps organisation in various ways that is to increase in number of innovation, creativity in
management due to which products and services process is improved because motivated
employees generates better results. It helps to generate better and strong image in market.
P2 Project management plan
Project topic- To determine the strategies and initiatives which can help an organisation in
developing an inclusive and diverse workforce
Project aims- “To determine the strategies and initiatives which can help an organisation in
developing an inclusive and diverse workforce.” A case study on Tesco plc.
Objectives
 To formulate and develop knowledge about inclusive and diverse workforce.
 To determine and focus on all strategies and initiatives which is implement by Tesco for
improvement of engaged employees and workforce.
 To identify and analyse benefits which are required by workforce of organisation.
Scope- The term scope consists of all phases which are required by specific goals as they are
broad in size. An effective list for all aspects such as function, cost, deliverable etc. are included
in project. So that all action which are performed to complete project must leads to accomplish
scope in organisation (Stettina and Hörz, 2015). Researcher also determines project scope so that
essential action as per opportunity or scope present in market.
Communication- With implement of phone calls, message and emails it is easy to communicate
with respondents to collect right information. Along with this internet method such as group
chats to gather data at a similar place is also used for effective communication. This relates with
using devices that helps to complete work that is used for managing to complete work in right
manner. Moreover, there are various task and operations is used that demonstrate for completing
its work by managing desired outcomes through transferring meaningful information in effective
manner.
Resources- With arrangement of all essential resources it is used to complete work as per
strategy that is used for carrying project and leads them to complete work. With this internet,
laptop, human and team-mates which is beneficial for completing all task and operations that is

used to interpret meaningful results from the report.
Quality- KPI and quality control chart are most effective method that is used to complete
research properly and ensure that information or data which is used are authentic and reliable for
research. This relates with quality aspects which is used by management to achieve after
completion of project. Along with this it relates with quality of data that is collect at time of
research. From point view of researcher quality aspects is implemented through right form of
research and information.
Cost- Total amount that is required for complete of project by the researcher is an amount of 100
pounds. This all are required at time of managing task such as travelling expenses, collection of
resources and other fixed charges such as printing etc. So it results overall cost is calculated and
develop a budget for proper analysis of cost.
Time- This refers to analyse and calculate all time activities which is undertakes by researcher
for completing project in an effective manner. In order to complete research in an organised
manner time required by investigator is of 8 weeks for recognise of all task and complete them as
priority. Along with this it is also important to determine all phase are completed within accurate
and organised way. It results there is no delay for complete of research project (Gatsi, 2016).
Investigator decided to generate better and relevant results from research by completing it period
of two weeks.
Risk- The term risk refers to an aspect that is used for managing contingencies which occur at
time of carrying out different projects that impact on quality of project. This aspect also leads to
stoppage of organisational actions. It also helps to complete project in desired manner which is
beneficial for accomplishing high quality results. At time of workforce strategy less interest of
respondents generates problems for completing the project in effective manner.
P3 Work-break down structure and Gantt chart
Gantt chart- This refers to chart which define time for complete of each activity which is
assigned for accomplishing all objectives in time manner. Moreover, it includes efforts for each
organisational employee that is implemented by individual to gain better achievements in project
(Silvius, 2018). It is also used by researcher to recognise effectiveness for each project and due
to these teammates is able to allocate all activities as per their time period. Along with this it is
also important for implement adequate information to provide adequate information for entire
project.

WBS- The term WBS stands for work break down structure which demonstrate particular
time for each activity which is divided into smaller task for reducing challenges from complex
project. It also provides easiness to monitor and control each activity that will improve efficiency
for accomplishing longer benefits in organisation (Schacht and Maedche, 2015). Further, WBS is
used to divide all slots of work which is performed within certain decided period of time.
TASK 2
P4 Small Scale Research
From the perspective of BEN FOLEY, 2018 secondary data analysis refers to a research
that is utilised of information which is gathered by for a purpose through examine previous
study. Books, magazine and journals are most common method that complete research in proper
manner through familiarize of data with the purpose of research. In context of this investigator
utilised secondary data research methods for collecting essential information such as required
population size for research and many more before completing project.
The term research refers to a process that is used for searching and finding all essential
aspect that relates with new topic and along with this data is collected from all sources (Rahimi,
Møller and Hvam, 2016). There are different sources of research present in market that is

primary and secondary. Moreover, technique for collecting of data is also different which states
as qualitative and quantitative. On the other side, sampling methods of data are also present in
market this is to manage information in proper manner.
Primary research- This data is collected by researcher for completing research with interacting
from respondents for achieving a specific purpose. It also determines for completing all activities
by collecting them with purpose of original research. In context of Tesco primary research
method is more beneficial because it leads to answer specific questions with use of right
information.
Secondary research- Information which is collected by from researcher by using records,
books, journals, database etc. that leads to complete research in minimum time period. Along
with this investigator is used by researcher for collecting information in minimum time. From
point of researcher it is beneficial for understanding and analysing data and information that of
previous year trends.
Quantitative method- It refers to those data aspects that is collected from statistics, tables,
graphs, statistics and in all information that is available with in formats. This is used to carry
output from formulating norms and conclusion that carry meaningful results by evaluating results
(Quinlan, Babin and Griffin, 2019). Moreover, it is used to collect and gather data that is
collected and information is carried in form of questionnaires and graphical representation.
Qualitative method- With this research method all information is collect with form of quality
that provides varied statement and it is measured in form of research. This is conducted from
open ended questionnaire so all information is collected from feedback also. Along with this it is
used to collect information from observation, facilitating of ideas, facts and ideas. The major
drawback for qualitative research is based in personal point that offer view and exact information
from respondents.
Sampling- The use of sampling refer to process that is used to analyse particular amount of
individuals which is selected and used for complete research that conduct better results by
undertaking all data and information which is collect from respondents. The sample size which is
collected is 30 to analyse right information from respondents. Moreover, probability and non-
probability are two type of sampling methods that is used for select an effective amount of
sample.

Probability sampling- According to probability sampling information is collected from selected
data and each unit for population has chance to select data (Pollack and Adler, 2014). In context
of this research random sampling method is used for use of right information that offer equal and
similar opportunity to all individuals.
Non-probability sampling- As per this research method some elements of population is
removed by researcher due to which all information is not selected. It is a cheap method for
collecting sample but they are not effective due to management is not able to gain right results.
Questionnaire
Quantitative questions
Q1) Do you know what is inclusive body of workers?
A) Yes
b) No
Q2) Do you observed that an overspread and multiple workers are critical for business
enterprise?
A) Yes
b) No
Q3) Does equality and variety is exist among workforce of Tesco PLC?
A) Yes
b) No
Q4) From which methods varied employees are created in an organisation?
A) By transparent recruitment process
b) Through large variety of work
Q5) Which phase demonstrates that inclusive included in employees by Tesco?
A) Engaged in personnel
b) Participation in decision making
Q6) Why is diversity and inclusive workforce is important for organisation?
A) Increased innovation aspects
b) Enhancement in goodwill
c) Creative and unique method to complete work.
Q7) How can an effective employer help workforce or personnel?
A) Improved in its performance

b) By satisfying employee needs
Q8) What are the benefits of inclusive team of workers for employer?
A) Increased productiveness
b) Increased worker retention
c) Better brand picture
Qualitative questions
Q9) What are the techniques which could help in constructing an blanketed and varied body of
workers?
• Training and development
• Participative management
Q10) How can the techniques and methods for workforce are implemented in enterprise?
A) Change in management style
b) Performance appraisals
Q11) Recommendation
TASK 3
P5 Interpretation of data
Quantitative questions
Q1) Do you know what is inclusive body of workers? Frequency
A) Yes 20
b) No 10
Q2) Do you observed that an overspread and multiple workers are critical
for business enterprise?
Frequency
A) Yes 15
b) No 15
Q3) Does equality and variety is exist among workforce of Tesco PLC? Frequency
A) Yes 12
b) No 18
Q4) From which methods varied employees are created in an
organisation?
Frequency
A) By transparent recruitment process 17

b) Through large variety of work 13
Q5) Which phase demonstrates that inclusive included in employees by
Tesco?
Frequency
A) Engaged in personnel 14
b) Participation in decision making 16
Q6) Why is diversity and inclusive workforce is important for
organisation?
Frequency
A) Increased innovation aspects 10
b) Enhancement in goodwill 11
c) Creative and unique method to complete work. 9
Q7) How can an effective employer help workforce or personnel? Frequency
A) Improved in its performance 10
b) By satisfying employee needs 20
Q8) What are the benefits of inclusive team of workers for employer? Frequency
A) Increased productiveness 10
b) Increased worker retention 10
c) Better brand image 10
Qualitative questions
Q9) What are the techniques which could help in constructing an
overspread and varied body of workers?
• Training and development
• Participative management
Q10) How can the techniques and methods for workforce are
implemented in enterprise?
A) Change in management style
b) Performance appraisals
Q1) Do you know what is inclusive body of workers? Frequency
A) Yes 20
b) No 10

Interpretation- From the selected number of respondents it is identified that there are majority of
employees are aware about inclusive workforce as well as diverse workforce. So it work as
positive tool for management of Tesco.
Q2) Do you observed that an overspread and multiple workers are critical for
business enterprise?
Frequency
A) Yes 15
b) No 15
Interpretation- As per this data and information it is analysed that there is equal respondents is
collected from report which is used for managing all workforce in minimum time period. This is

because equal respondent of data is gained from information. So both aspects helps to utilise
information in proper manner.
Q3) Does equality and variety is exist among workforce of Tesco PLC? Frequency
A) Yes 12
b) No 18
Interpretation- With this information it is analysed that there are various task and information
exists that is used for completing research but due to less diverse workforce it is complex for
management to gain right results.
Q4) From which methods varied employees are created in an organisation? Frequency
A) By transparent recruitment process 17
b) Through large variety of work 13

Interpretation- With this question information which is collected from respondents demonstrate
the with right recruitment process it is easy to develop right workforce in organisation. Along
with this it is used for managing and controlling better results to generate meaningful research
perspective for overall employees.
Q5) Which phase demonstrates that inclusive workforce included in employees
by Tesco?
Frequency
A) Engaged in personnel 14
b) Participation in decision making 16

Interpretation- With involvement of employees with in organisational operations and functions
that is used for making effective participation leads employees to make effective decisions.
Along with this it also motivate employees to built diverse workforce in organisation.
Q6) Why is diversity and inclusive workforce is important for organisation? Frequency
A) Increased innovation aspects 10
b) Enhancement in goodwill 11
c) Creative and unique method to complete work. 9
Interpretation- With collected data and information that is collected by researcher show that with
creative and unique method it is easy to gain right results. So with right techniques management
is able for improve goodwill, creative and unique method to work and increase in innovation
aspect.
Q7) How can an effective employer help workforce or personnel? Frequency
A) Improved in its performance 10
b) By satisfying employee needs 20

Interpretation- Effective and efficient employer leads management to complete all work in an
effective manner that demonstrate through satisfying employee needs it is easy for achieve better
results in organisation through satisfying employees needs and wants in effective manner.
Q8) What are the benefits of inclusive team of workers for employer? Frequency
A) Increased productiveness 10
b) Increased worker retention 10
c) Better brand image 10

Interpretation- there are various benefits gained by management through effective workforce and
as per information from respondents it demonstrate that brand image, employee retention, and
increase in productiveness leads to complete enhance productiveness of organisation.
Q9) What are the techniques which could help in constructing an overspread and varied body of
workers?
Solution- With this information management analyse that all task and operations which is
performed by management leads to complete all work as per solutions that is enhancing
employees skills such as training and development increase employees skills for managing and
completing all task properly. Participative leadership is another tool which is used for making
effective decision in work environment.
Q10) How can the techniques and methods for workforce are implemented in enterprise?
Solution- There are three different effective methods are present in organisation which leads to
implement right strategy for organisation work. According to this change in leadership style,
performance appraisal and equal opportunities provided right information to all individuals for
performing work in effective manner.
P6 Recommendation
With all information the data and information is interpreted in effective manner which
leads Tesco to complete all work in an effective manner. This is used for incorporate all
strategies that leads to belong with all religion, caste, race and many more. So this all aspects are
overcome by the manager through performing its task and objectives that leads to enhance
profits. Some recommendations for organisation are as follow:
 By providing all essential information it is recommend for Tesco that by inclusive and
diverse workforce employees are able to gain knowledge about all aspects which to
complete task within teams.
 This is recommend to management that organisation must implement and perform
imperative study to investigate about inclusive and diverse workforce. It is recommend
because increased productiveness, worker retention and brand image improve
productivity of organisation easily.

 Another recommendation as per data demonstrate is that to build diverse and inclusive
workforce it is essential that management must satisfy needs of employees. So employees
are also motivated to implement changes in organisational premises.
 With the globalisation aspects management consider all workforce helps to complete task
in right manner. This refers all individuals engage in Tesco used for improving
transparent recruitment process and direct communication between employer and
employee to recruit right individual for right position.
 Along with this management recommend that all possible outcomes enhance innovation
aspects due to which work productivity is increased. Moreover, it is also recommend that
Tesco input more innovation aspects for completing and managing work by providing
and formulating strategies that are inclusive and diverse.
TASK 4
P7 Reflection
The studies conducted via me became on the subject of locating appropriate strategies and
initiatives that can be taken by way of Tesco in order that an inclusive and numerous operating
surroundings may be created for its employees which can assist the employer in attaining its
goals in an green way. Through this studies i developed my expertise on the importance of
having a numerous team of workers and their inclusion that allows you to paintings collectively
and assist in achieving corporation goals effectively During the research i faced sure issues like
managing time and resources and also i found it difficult to manage the crew effectively.
However with the assist of my teachers and effective verbal exchange capabilities i was capable
of deal with those issues. This research can assist in gaining future research tasks in massive
agencies a good way to assist me financially and also will assist me in getting thru my desired
university for better research.
Skills Problem faced Method to overcome
Planning skills Due to various activities the
problems which are faced is to
make a plan in which all
activities are arranged as per
desired task.
I created an powerful
challenge control plan and
determined the resources,
time, fee and many others. So
as to be required to complete

the research. I used my
research competencies,
interpretation talents,
information collection skills
so that research can be
finished in a desired manner.
Research skill At time of numerous studies
major problems which are
faced relates with challenges
or barrier engage due to
ineffective research skill. It
generates problem of
completing task with
inappropriate information.
I used research equipment and
techniques like Gantt Chart
and WBS so that powerful
consequences may be drawn. I
additionally carried out a
survey the usage of
questionnaire and requested
positive questions from
employees of Tesco so that
high nice consequences can be
drawn from suitable resources.
CONCLUSION
In last, by the above report it is concluded that management is improving better results
through completing all projects in proper manner. For managing an project successfully it is
essential for management that all aspects leads organisation to gain competitive edge in market.
This is also helping organisation for developing an effective brand image that is used to enhance
profits for organisation by attracting skilled employees. Along with this it assist to improve work
performance that talent workers adopts essential factors for building diverse and inclusive among
all departments.

REFERENCES
Books and Journals
Gemino, A., Reich, B.H. and Sauer, C., 2015. Plans versus people: Comparing knowledge
management approaches in IT-enabled business projects. International Journal of
Project Management, 33(2), pp.299-310.
Gilbert, Y.S and et. al., 2015. Case management system and method for collaborative project
teaming. U.S. Patent 9,189,756.
Marcelino-Sádaba, S and et. al., 2014. Project risk management methodology for small
firms. International journal of project management, 32(2), pp.327-340.
Pollack, J. and Adler, D., 2014. Does project management affect business productivity? Evidence
from Australian small to medium enterprises. Project Management Journal, 45(6),
pp.17-24.
Quinlan, C., Babin, B., Carr, J. and Griffin, M., 2019. Business research methods. South Western
Cengage.
Rahimi, F., Møller, C. and Hvam, L., 2016. Business process management and IT management:
The missing integration. International Journal of Information Management, 36(1),
pp.142-154.
Schacht, S. and Maedche, A., 2015. Project knowledge management while simply playing!
Gaming mechanics in project knowledge management systems. In Gamification in
education and business (pp. 593-614). Springer, Cham.
Silvius, G., 2018. Integrating sustainability into project risk management. In Global Business
Expansion: Concepts, Methodologies, Tools, and Applications (pp. 330-352). IGI
Global.
Stettina, C.J. and Hörz, J., 2015. Agile portfolio management: An empirical perspective on the
practice in use. International Journal of Project Management, 33(1), pp.140-152.
Thamhain, H.J., 2014. Managing technology-based projects: Tools, techniques, people and
business processes. John Wiley & Sons.
Titarenko, B., Titov, S. and Titarenko, R., 2014. Risk management in innovation projects.
In Applied Mechanics and Materials (Vol. 638, pp. 2338-2341). Trans Tech
Publications Ltd.
Too, E.G. and Weaver, P., 2014. The management of project management: A conceptual
framework for project governance. International Journal of Project
Management, 32(8), pp.1382-1394.
Wu, D.D., Chen, S.H. and Olson, D.L., 2014. Business intelligence in risk management: Some
recent progresses. Information Sciences, 256, pp.1-7.
Online
Ella and Camille .2018. requirement of diverse and inclusive workforce [Online] Available
through :< https://www.gallup.com/workplace/242138/requirements-diverse-inclusive-
culture.aspx >

Project Logbook for the chosen organisation:
Name of the learner: Name of the Supervisor:
Project Title: “To determine the strategies and
initiatives which can help an organisation in
developing an inclusive and diverse
workforce.” A case study on Tesco plc.
Date:
Update of weekly research/ tasks achieved
(Account for a minimum of six weeks with
dates)
 What have you completed?
 Did you fulfil Task requirements?
 Are you on track and within deadlines
set?
 Did you need to make any changes to
your project management plan?
The study about topic of “Equality and
diversity is included in this report.”
09-01-2020 introduction about topic is
complete.
16-01-2020 aim and objective are decided.
28-01-2020 Literature review is formulated .
Yes, all task are on time.
12-02-2020 research methodology is
focused.
04-03-2020 submission of research is
completed.
Yes, task match with deadline.
06-03-2020 data is collected in effective
manner.
10-04-2020 data analysis and its methods
are utilised.
No, changes are not required in project
management plan.
Any risks and / or issues identified?
 Did you identify risks/issues with a
lack of skills required for undertaking
Yes, data collection risk factors are included
in this.

research tasks?
 Did you identify any additional
risks/issues that have an impact on the
project management plan?
Yes, the major issue which is faced relates
with managing team workers.
Problems encountered
 What barriers did you face?
 How did you overcome them?
Collection of data and information from
respondents is major issue that is faced by
management,
To overcome from this soft skills are
utilised in proper manner.
New Ideas and change of project direction
What Have I learnt about myself this week?
 How did I feel when I had to deal with
tasks/problems?
 How well have I performed? What did
I contribute?
 What can I improve on next week?
 How might this learning apply in the
future?
All task which are faced demonstrate that
progress for report relate with project.
To gain desired results all task are
performed in effective manner.
In order to increase skills session are attend
on effective manner.
For upcoming research it helps me to
complete projects in right manner.

Tasks planned for next week
 Which tasks are priority?
 Have you set aside sufficient time for
completion?
Data collection technique and its
interpretation are organised properly.
Yes, Gantt chart leads me to complete task
on time.
Project plan status to date (on, ahead, behind)
Supervisor comments to address
Signature of the Supervisor and date: