Managing Successful Business Project

This research focuses on identifying ways to improve the recruitment, selection and training of employees in multinational companies to meet international requirements. The study specifically looks at Cadbury and uses various research methodologies to gather data and make recommendations for improvement.

MANAGING
SUCCESSFUL BUSINESS
PROJECT

TABLE OF CONTENTS
1 TOPIC...........................................................................................................................................1
2 INTRODUCTION........................................................................................................................1
3 LO 1..............................................................................................................................................1
P.1 Project Aims and Objectives............................................................................................1
P.2 Project Management Plan.................................................................................................2
P.3 Work breakdown Structure and Gantt chart.....................................................................3
................................................................................................................................................4
M.1 Project Management Plan, Milestone schedule and project schedule............................4
4 LO 2..............................................................................................................................................6
P.4 Research Methodologies..................................................................................................6
M.2 Evaluation of accuracy and reliability of different research methods applied................8
5 LO 3..............................................................................................................................................8
P.5 Data Analysis and Interpretation......................................................................................8
..............................................................................................................................................10
P.6 Communicate the recommendations..............................................................................18
6 CONCLUSION..........................................................................................................................19
M.3 Evaluation of selection of appropriate tools and techniques........................................19
7 LO. 4 ..........................................................................................................................................19
P.7 Reflection.......................................................................................................................19
M.4 Evaluation of value of project management process....................................................20
8 REFERENCES...........................................................................................................................21
9 APPENDIX.................................................................................................................................22
Questionnaire........................................................................................................................22
Log Book..............................................................................................................................24
Performance Review............................................................................................................25

1TOPIC
How do multinational companies improve the recruitment, selection and training of their
employees to meet international requirements.
2INTRODUCTION
Human resource management is a function within organisation that emphasize mainly on
hiring and selecting employees as well as managing the workforce in the company. When
organization moves or expand there operations in other nations, there is a significant impact of
globalization on human resource functions of the company (Perlmutter, 2017). The primary
function of HRM is to hire candidates by following the strategic process. Further, training and
development is one of the most essential function nowadays. Organization are spending huge
amount in organizing training to employees to keep them updated. Moreover, human resource
management also plays the role of professional development, compensations and benefits,
performance appraisals and ensuring legal compliance.
In this current research, Cadbury is being chosen for assessment. Cadbury is operating in
confectionery industry as it was founded in the year of 1824 in England. John Cadbury was the
founder of the company. For this presented study, Researcher will make an effective use of
various tools and techniques to identify the ways to improve the recruitment, selection and
training of their employees to meet international requirements.
3LO 1
P.1 Project Aims and Objectives
Aim:
“To identify the ways to improve the recruitment, selection and training of their
employees to meet international requirements. A study on Cadbury”.
The project aim is to identify the ways to bring improvement in remitment, selection and training
of employees so that they can able to meet the international requirements. It is very important
that human resource management of the company should meet the international standards to
keep this competitive. Recruitment, selection and training is important for achieving competitive
advantages in the global market.
Objectives:
 To comprehend the importance of recruitment, selection and training of employees in
meeting international requirements.
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 To determine effectiveness of coaching and on the job training method to meet
international standard.
 To evaluate impacts of no discrimination on business.
 To provide recommendations for bringing improvement in recruitment, selection and
training of employees within Cadbury.
P.2 Project Management Plan
Project management plan is a formal document that is used to describe essential elements
of the research (Heldman, 2018). Researcher prepare project management pan before starting the
research. In this present research, researcher has undertaken following elements:
PMP
Scope The range where the research can be used is called as scope. The
scope of this project is both in corporate and academic sector. In
corporate sectors, this research can be used by Cadbury and other
organizations to identify the ways to improve the recruitment,
selection and training meeting international requirements (Papke-
Shields and Boyer-Wright, 2017). On the other side, this research
can be used by students, teachers as they can understand the
complete structure of managing successful, business project as
well as they also gain knowledge and understanding of topic.
Cost The total amount carried for conducting the research is called as
cost. Approximate £100 to conduct and performing all activities
of recruitment, selection and training at Cadbury. Cost of the
research will be approximately £60 and for launching shoe will
be £40.
Quality It is very important for research to undertake the concern of quality
For maintaining quality, the company will make an effective use of
benchmarking & researcher will use KPI to identify the variations.
Time Time is an important aspect of the research so that outcomes of the
research cannot be affected. For completing this research, scholar
will take approximate 61 days. Further, in the perspective of
2

project, Cadbury will take around 2 months (Heagney, 2016).
Resources Resources also plays an important role. Researcher needs to make
a plan about resources as how many and which type of resources
he/she will require to complete the research. For this research,
scholar will use human resources, technical tools, laptop, internet
etc.
Communication To communicate with all members involved in the research
directly or indirectly, selection of communication tool is an
important task. To identify that which communication tool can
help researcher in getting contact with people is also the difficult
task. For this research, scholar will make an effective use of E-
mail.
Risk There are several types of risks may occur while conducting
research, so it is important for scholar to analyse and make lists of
risks that can have negative impacts on it. Changes in weather,
flood, lack of technical staff, lack of financial sources are some
types of risks. For measuring risks, researcher will use KPI tool.
P.3 Work breakdown Structure and Gantt chart
Gantt Chart is a time frame which is used to describe how the project or research will be
carried out. It is used for scheduling and planning the research.
Importance of Gantt chart
 Scheduling and planning of activities.
 Help to assess the time of project.
 Help in determining the resources required.
 Help to determine the deadlines of activities.
Activities Week
1 (1st
Oct-7
Week
2 (8
Oct-
Week
3 (15
Oct-
Week
4 (22
Oct-
Week
5 (29
Nov-4
Week
6 (5
Nov-
Week 7
(13 Nov-14
Nov)
3

Oct) 14
Oct)
21
Oct)
29
Oct) Dec)
12
Nov)
Research proposal
Aims and objectives on
recruitment, selection and
training.
Selection of Research
methodologies for
identifying ways of
recruitment, selection and
training.
Data collection from
Human resource manager
through survey via
questionnaire.
Data analysis through
descriptive analysis.
Data interpretation
Recommendations for
improving recruitment,
selection and training.
Submission
4

Work break down structure is a core deliverables of a project that organizes the work of tea
into manageable sections. It helps in segregating the complex task or activities into small section.
Illustration 1: Work Break Down Structure
M.1 Project Management Plan, Milestone schedule and project schedule
Milestone Schedule
Activities Due Date Justification
Aims and Objectives 09/01/19 For assessing whether aims
designed are in line with the
research subject matter. It
can be done by verifying it
from seniors or peer ones.
Research Methodology 9/18/19 To ensures that methodology
adopted is best suited for
conducting of whole research
project i.e. methodology
selected is in context of
research type viz. Qualitative
5

and Quantitative. By seeking
guidance from other scholars,
this process can be carried on
successfully.
Data collection and analysis Mon 10/22/19 Gathering of data as per the
subject matter is essential for
preparation of better research
project. Authenticity of data
can be supported by adding
references from where such
data has been collected.
After collection procedure,
its analysis is done for
assisting its users with better
understanding and
interpretation.
Project Schedule
Activities Time Frame Monitoring and Evaluation
Topic selection 2 days By cross checking topic selected is as
per project allotted.
Framing of aims and
objectives
Within next 2 days after
topic is selected
Aims formulated are in line with
research topic and subject matter. Also,
it is having its main focus on a specific
business firm for completing the whole
research study.
6

Selecting research
method
After aims and objectives
are made, methodology
will be selected within 1
Week
Monitoring of research methodology
selected can be done by ensuring it has
been taken as per type of research i.e.
Qualitative or Quantitative.
Data collection In 2 weeks after
methodology of conducting
research is decided.
Assessing whether data collected is
authentic, reliable and accurate so that it
can be used in fulfilment of other
purposes as well. By adding references
can help researcher in proving its
authenticity and validity.
Data Analysis In a period of 1 week from
collection of data.
Can be assured from cross checking
with result obtained.
4LO 2
P.4 Research Methodologies
Research type:
There are mainly two types of research which is being used by researcher such as
qualitative and quantitative research. Quantitative research is being used to quantify the main
problem by gathering all informations and data in numeric context or by mathematical
techniques (Bejiga and et.al., 1996). It is also called a systematic investigation of phenomena.
Some examples of collective data through this type includes online survey, observation, online
polls etc. It has mainly 4 types and methods such as survey research, correlation al research,
casual comparative research and experimental research. It has some importance as researcher
can get accurate and reliable data, eliminate bias and has wider scope of data analysis. The main
aim of researcher for using this research type in conducting this research is to get deep
understanding and improvement about recruitment, training and section process and its critical
impacts.
On the other hand, qualitative type of research also plays an important role in collecting
informations (Starman, 2013). For this research, researcher has made an effective use of both
research type in order to make this more successful and authentic. It is also an effective and
7

scientific way of collecting non-numerical data. By this type, researcher not only get answers of
why but also get the answers of what. It allows depths and further probing of respondents where,
researcher tries to understand the feelings of respondents on the main topic. It is being done by
random sampling. Some examples of this research type includes focus group, interview etc.
There are some importance of qualitative research such as it is real time data, researcher can use
multiple forms of data rather than depend on single data form like observation, interview,
document etc. This type of data mainly works towards solving critical issues by breaking down
them into meaningful interferences. Open ended questions is being asked and preferred in this
type. By evaluating depth detail on long life learning, no discrimination and coaching, scholar
identified importance of training for accomplishing goals of the company.
Sampling: Sampling means to select a group of people among a wider range of people
population. For collecting informations it is important to select a group of people because
researcher can not focus whole population at a time (Coyne, 1997). Probabilistic and non-
probabilistic are 2 types in which researcher uses probabilistic type for this research. This type
give equal opportunities to all people. It is also called random sampling. The main aim of using
random sampling is to eliminate bias by providing equal chance to all selected people. For this
research 25 samples has been gathered. By asking questions related to the main topic to improve
the process of recruitment, selection and training for employees and its increasing impacts on
performance of the company, from 35 HR of Cadbury company, it will accomplish its goals.
Data collection: There are mainly 2 types of collecting data and informations related to
the topic. It all mainly depends on and related with the type of research which is being used by
researcher like qualitative and quantitative. Primary and secondary are called main and effective
types of collecting informations (Hox and Boeije, 2005). Researcher make coding and then with
the help of SPSS tools it collected all relevant data. Primary data collection includes
questionnaire and survey. A questionnaire refers a research instrument that consist of a series of
questions with the main aim of collecting informations related to the topic. It takes time but give
authentic data ad informations to scholar. It is called primary and first hand because this type of
data is not being collected and used before and researcher collect for the first time. For this
research also, scholar will use primary data collection by questionnaires.
Secondary type of data also plays a vital role in collecting relevant data which is being
collected by books and journals, articles, internet, informations from government agency etc.
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informations which are collected from secondary data are called second hand because that are
being used before by several researchers and people. It can be both qualitative and quantitate.
They are not accurate all the time, so researcher mainly focuses on primary type.
M.2 Evaluation of accuracy and reliability of different research methods applied.
It is important for researcher to maintain accuracy and reliability for making qualitative
research. Data collected from different sources and types of research helps researcher in
collecting accurate data. With the help of qualitative and primary data collection and by making
an effective use of questionnaire, scholar maintain reliability (Waksberg, 1978). It is also
evaluated that with the help of reliable as well as accurate data, scholar can solve any type of
problem and accomplish its pre-determined goals. Data analysis help researcher in making
information reliable by molding and transforming them.
5LO 3
P.5 Data Analysis and Interpretation
Data Analysis: Data Analysis carried after the data collection process completed. When
the data is gathered, it is unstructured and not useful for evaluating the outcomes. So, data
analysis is the process to clean, transform and synchronize the data into meaningful information.
In this present research, researcher has used descriptive analysis tools for data analysis through
coding techniques. For making the research more successful, qualitative data is being used. With
the help of open-ended question on life long learning, no discrimination and coaching it is
identified that training plays an important role as it can increase overall productivity of an
organization.
Outcomes Generated
FREQUENCY TABLE
Theme 1: Most of HR managers were working for 3 to 5 years.
HrmanagersworkinginCadbury
Frequen
cy
Perce
nt
Valid
Percent
Cumulative
Percent
Valid 1 11 31.4 31.4 31.4
2 15 42.9 42.9 74.3
9

3 8 22.9 22.9 97.1
Hrmanagersworki
nginCadbury 1 2.9 2.9 100.0
Total 35 100.0 100.0
Interpretation: From the primary research conducted from 25 HR managers of Cadbury and it
has been identified that most of the participants are working for 3 to 5 years. Further, 8
participants are employed for 1 to 3 years in Cadbury and rest of 7 are working for 5 to 10 years.
Thus, it can be said that all the participants are eligible to answer the questions in survey as they
have enough experience working as a HR.
Theme 2: HR managers were aware about the recent trends of recruitment, section and
training in international market.
Hrmanagersawareaboutrecenttrendsrecruitmentselectionandtraining
Frequen
cy
Perce
nt
Valid
Percent
Cumulative
Percent
10

Valid 1 19 54.3 54.3 54.3
2 6 17.1 17.1 71.4
3 9 25.7 25.7 97.1
Hrmanagersaware
aboutrecenttrendsr
ecruitmentselectio
nandtraining
1 2.9 2.9 100.0
Total 35 100.0 100.0
Interpretation: From the primary research conducted from 35 HR managers of Cadbury and it
has been identified that most of the participants are aware about the recent trends of recent
trends of recruitment, section and training in international market. They said that, there
organisation is expanding the business at global scale continuously so it is very important for
them to be aware of recent trends. Further, there were 6 participants who were not aware about
the recent trends as they said they do not have experience of working at global scale. Rest of 9 do
not have specific answer to the questions.
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Theme 3: Globalisation has influenced the HRM policies of Cadbury in positive way.
GlobalisationinfluencedHRMpoliciesofCadburypositive
Frequen
cy
Perce
nt
Valid
Percent
Cumulative
Percent
Valid 1 17 48.6 48.6 48.6
2 5 14.3 14.3 62.9
3 12 34.3 34.3 97.1
Globalisationinflu
encedHRMpolicie
sofCadburypositiv
e
1 2.9 2.9 100.0
Total 35 100.0 100.0
Interpretation: From the primary research conducted from 35 HR managers of Cadbury and it
has been identified that globalisation has influenced the HRM policies of Cadbury as supported
12

by 17 participants. They said that it has influenced both current workforce and also new
employees. Globalisation impact the organisation that compete for customers with high
expectations for performance, cost and quality. Further, there were 5 respondents who were not
supporting as they said globalisation do not influence positively to HRM policies as globalisation
has exerted pressure on HRM functions to adapt to changing neds of organisation as well as add
greater value. Rest of 12 were confused and do not have specific answer to the question.
Theme 4: Recruitment, selection and training of employees plays an important role in
gaining competitive advantage in global market.
recruitmentselectionandtrainingofemployeesplaysimportantrole
Frequen
cy
Perce
nt
Valid
Percent
Cumulative
Percent
Valid 1 17 48.6 48.6 48.6
2 9 25.7 25.7 74.3
13

3 8 22.9 22.9 97.1
recruitmentselecti
onandtrainingofem
ployeesplaysimpor
tantrole
1 2.9 2.9 100.0
Total 35 100.0 100.0
Interpretation: From the primary research conducted from 35 HR managers of Cadbury
and it has been identified that recruitment, selection and training of employees plays an
important role in gaining competitive advantage in global market 17 were supporting this. They
said to be competitive in the market either international or local, talented and skilled workforce is
must. On the contrary, 9 were arguing and said the products and services, company is offering in
the market plays an essential role in gaining competitive advantages. Only 8 were not sure about
there answer.
14

Theme 5: Orientation is another most important role of HRM in Cadbury.
OtherimportantHRMroleinNetsle
Frequen
cy
Perce
nt
Valid
Percent
Cumulative
Percent
Valid 1 2 5.7 5.7 5.7
2 8 22.9 22.9 28.6
3 4 11.4 11.4 40.0
4 20 57.1 57.1 97.1
OtherimportantHR
MroleinNetsle 1 2.9 2.9 100.0
Total 35 100.0 100.0
15

Interpretation: From the primary research conducted from 35 HR managers of Cadbury
and it has been identified that other than recruitment, selection and training of employees, there
are some other roles of HRM that plays an essential role. Most of the participants were agreed
on all the above function such as maintaining good working condition, managing employee
relation and orientation. It is responsibility of HR to provide a good working conditions to
employees so that they can do productive work. Further, they are also responsible for managing
employee relations to build an effective workforce in Cadbury. Orientation is nowadays very
important for new employees to make familiar with the company. Thus, to gain competitive
advantages at global scale, Cadbury should have to carry out all these functions.
Theme 6: Attracting talent is the biggest challenge faced by Cadbury.
ChallengesCadburyHRMfaced
Frequen
cy
Perce
nt
Valid
Percent
Cumulative
Percent
Valid 1 12 34.3 34.3 34.3
2 13 37.1 37.1 71.4
3 9 25.7 25.7 97.1
ChallengesCadbur
yHRMfaced 1 2.9 2.9 100.0
Total 35 100.0 100.0
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Interpretation: From the primary research conducted from 35 HR managers of Cadbury and it
has been identified that attracting talented candidates is one of the biggest challenges
organisation is facing. They said globalisation has make candidate driven market where they are
approached by multiple recruiters so it becomes very difficult for recruiters to attract talented
candidates. Further, there were 13 participants who were agreed on the first option which is high
cost as recruitment, section and training is costly affair for company.
Theme 7: Strategic human resource planning is one of the best way to gain competitive
advantage in global market.
SHRMisbestwaytogaincompetitiveadvantageinglobalmarket
Frequen
cy
Perce
nt
Valid
Percent
Cumulative
Percent
Valid 1 9 25.7 25.7 25.7
2 9 25.7 25.7 51.4
3 7 20.0 20.0 71.4
17

4 4 11.4 11.4 82.9
5 5 14.3 14.3 97.1
SHRMisbestwayto
gaincompetitivead
vantageinglobalma
rket
1 2.9 2.9 100.0
Total 35 100.0 100.0
Interpretation: From the primary research conducted from 35 HR managers of Cadbury and it
has been identified that SHRM is one of the best way to gain competitive advantage in the global
market as 18(9+9) participant were highly supporting. They said it aids to forecast the future and
current needs of manpower in the company which tends to avoid surplus and shortage of
employees.
Qualitative analyses
Factors Impact on business
No No discrimination has several positive impacts on operations of
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discrimination business. By providing equal opportunities to all employees, Cadbury
can accomplish its all pre determined goals and take all opportunities of
effectiveness of skilled employees. When, an organization do not
discriminate their employees against race, gender and skills then it
motivates all employees, and they put their extra efforts in
accomplishing company's goals.
Coaching Coaching also plays an important role as it helps all employees in
strengthening all those skills in which they weakened. With the help of
proper coaching they can perform errorless tasks and improve their
productivity. When they perform effectively then it increases their self-
esteem, and they live within an organization for the long run.
Life long
learning
Life long learning increase all skills of employees like problem solving,
creativity, flexibility, ability to work individually. By increasing all
these skills they can solve any type of critical skills which does no
hamper their work. Life long learning helps employees in feeling
motivated and increased job satisfaction and can even get promotional
opportunities at workplace. So, it can be said that long life learning and
training play a vital role and is the main key of getting success.
P.6 Communicate the recommendations
From the above data analysis, researcher has identified some suggestions to improve the
recruitment, selection and training of employees in order to gain competitive advantage in the
global market as well as to meet the international standard are as follows-
 HRM of Cadbury should use best recruitment and selection policies so that they can hire
skilled and qualified candidates within organisation. For example, three tier interviews,
should be free from personal bias and interest.
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 Further, HRM should focus on providing training and development opportunities to
employees on regular intervals so that they can acquire talented workforce so that they
can meet international requirements.
 Moreover, human resource management of Cadbury should focus on strategic human
resource planning as it is one of the best way to bring improvement in recruitment,
selecting and training procedures. SHRM helps company to identify current as well as
future needs of human resources to accomplish the desire goals.
6 CONCLUSION
From the above study it has been summarized that training, recruitment and selection
process played an important role as it has positive impacts on the performance of an
organization. By conducting an effective research, an organization has accomplished its goals.
Further it has also shown different types of research, sampling, data collection and the selection
of the best type and SPSS tool for knowing the ways of improving recruitment, selection and
training process for employees. By data analysis, researcher made all data reliable and accurate
which helped him to accomplish its aims and objectives.
It has also been concluded that different people have different views that helped
researcher in answering of questions related to the topic and make qualitative research.
Globalization created and increased competition for companies which is the main reason of
improving the process of recruitment, selection and training.
M.3 Evaluation of selection of appropriate tools and techniques
It is evaluated from the above that primary research is being conducted that helped the
manager and researcher in identifying the importance of recruitment and selection process.
Different views on the topic of recruitment and selection process and the main technique used by
researcher like SPSS helped them in accomplishing their goals.
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7LO. 4
P.7 Reflection
From the above research, I can say that I learned too many new things about the process
of recruitment, selection and training. I knew the deep understanding and increasing importance
of recruitment and training process as it can improve the overall productivity of the company. I
have conducting questionnaire by which I knew that different people and HR have different
views. Selection of type of research and data collection also play an important role for gathering
accurate and reliable data. I have conducted and made whole research in timely manner. I have
faced some problems like to target people and I need to improve communication skills. Primary
data are more reliable than secondary because they are not used before. I have learned that data
analysis play a vital role for making the data qualitative and reliable for accomplishing main aim
and objectives which are being determined already. So, I can say that I learned too many things
and the way of solving problems while conducting this research.
I wanted to learn about the way of conducting ajn effective research along with proper
steps. In this research I learned the way of conducting research and consequences of not
following proper steps. I also learned impacts of coaching, life long learning and no
discrimination on operations and performance of employees. It is the main keys of the success of
the organization as it helps in accomplishing organizational as well as personal goals.
M.4 Evaluation of value of project management process.
The project management process is highly valuable and worth for the researcher as
scholar has maintain the quality of research in a strategic way. By undertaking the quality
concern, researcher has successfully meet the stated objectives. With my due learning, I have
successfully attempted the research tools and techniques.
21

8REFERENCES
Books and Journals:
Bejiga, G. and et.al., 1996. Quantitave evaluation of Ethiopian landraces of lentil (Lens
culinaris). Genetic Resources and Crop Evolution. 43(4). pp.293-301.
Coyne, I.T., 1997. Sampling in qualitative research. Purposeful and theoretical sampling;
merging or clear boundaries?. Journal of advanced nursing. 26(3). pp.623-630.
Heagney, J., 2016. Fundamentals of project management. Amacom.
Heldman, K., 2018. PMP: project management professional exam study guide. John Wiley &
Sons.
Hox, J.J. and Boeije, H.R., 2005. Data collection, primary versus secondary.
Papke-Shields, K.E. and Boyer-Wright, K.M., 2017. Strategic planning characteristics applied to
project management. International Journal of Project Management, 35(2), pp.169-179.
Perlmutter, H.V., 2017. The tortuous evolution of the multinational corporation. In International
Business (pp. 117-126). Routledge.
Phillips, J.M. and Gully, S.M., 2017. Global recruiting. The Wiley Blackwell handbook of the
psychology of recruitment, selection, and retention, pp.29-52.
Sekiguchi, T., Froese, F.J. and Iguchi, C., 2016. International human resource management of
Japanese multinational corporations: Challenges and future directions. Asian Business &
Management, 15(2), pp.83-109.
Starman, A.B., 2013. The case study as a type of qualitative research. Journal of Contemporary
Educational Studies/Sodobna Pedagogika. 64(1).
Waksberg, J., 1978. Sampling methods for random digit dialing. Journal of the American
Statistical Association.73(361). pp.40-46.
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9APPENDIX
Questionnaire
QUESTIONNAIRE
Name of the Organisation: Cadbury
Name of Respondents:
Gender:
Age:
1. For how long you are working in Cadbury as Human Resource Manager?
1 to 3 years
3 to 5 years
5 to 10 years
2. Are you aware about the recent trends of recruitment, section and training in international
market?
Yes
No
Not Sure
3. Are you agree that, globalisation has influenced the HRM policies of Cadbury in positive
way?
Agree
Disagree
Neutral
4. Do you feel, recruitment, selection and training of employees plays an important role in
gaining competitive advantage in global market?
Yes
No
Not Sure
5. Other than recruitment, selection and training, what are other important role of human
resource management necessary for meeting international standard?
Maintaining Good working condition
23

Managing employee relations
Orientation
All the above
6. What are the key challenges Cadbury HRM faced in reference to remitment, selection and
training of employees in internation scale?
High Cost
Attracting Right Candidates
Engaging Qualified Employees
7. Do you think strategic human resource planning is one of the best way to gain competitive
advantage in global market?
Highly Agree
Agree
Neutral
Highly Disagree
Disagree
24

Log Book
25

Performance Review
26