How do multinational companies improve the recruitment, selection and training of their employees to meet International requirements?: A study on Nestle

This study focuses on how multinational companies, specifically Nestle, improve their recruitment, selection, and training processes to meet international requirements. It explores HR processes, training methods, and the need for improvement. The research uses qualitative and quantitative methods and includes a project management plan.

Managing Successful Business
Project

Table of Contents
TITLE: ............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1: Project aims and objectives...................................................................................................1
P2: Project management plan......................................................................................................2
TAKS 2............................................................................................................................................4
P3: Work breakdown structure and a Gantt chart to provide time frames and stages ...............4
..........................................................................................................................................................5
TASK 2............................................................................................................................................7
P4: Small-scale research by applying qualitative and quantitative research methods. ..............7
TASK 3..........................................................................................................................................10
P5: Research and data using an appropriate tools and techniques............................................10
P6: Appropriate recommendations as a result of research and data analysis............................24
TASK 4..........................................................................................................................................24
P7: Value of undertaking the research to meet stated objectives..............................................24
CONCLUSION..............................................................................................................................25
REFERENCES..............................................................................................................................26
APPENDIX....................................................................................................................................27

TITLE:
How do multinational companies improve the recruitment, selection and training of their
employees to meet International requirements?: A study on Nestle.
INTRODUCTION
Managing successful business project is refers as the key responsibility of the
management in regards to assisting the overall business operations in effective manner. The
present study is based on the aspect of globalisation and how multinational businesses are
applying globalisation to improve recruitment, selection and training processes of employees to
meet international need (Zimmermann, Raisch and Cardinal, 2018). Globalisation is a wider
term, which refers as the procedure of integration and interaction among individual, businesses
and government at global level. Globalisation is significantly assist to developing competition
and an economic or financial shift through developing to emerging economies (Wren, 2018). For
developing better understanding regrading the chosen subject area, a study is conducted over
Nestle. This is a large and most leading food company, which is operating since 135 years
around the globe. The company established in the year of 1866 through the potential efforts of
Henri Nestle, the key motive of the firm is to improvising its HR processes for the purpose of
attaining higher growth and competencies. In the present study area predetermined aims and
objectives are created for rendering significant assistance to the inquiry by determining different
aspects like cost, time, quality, communication etc. Work break down structure and Gantt Chart
are also developed as to maintaining a proper time frame (Tidd and Bessant, 2018). Small scale
investigation is conducted by applying qualitative and quantitative investigation methods, data
analysis and proper conclusion and recommendation will be made on the outcome of the
research.
TASK 1
P1: Project aims and objectives
Globalisation is a wider aspect which plays effective role in developing opportunities for
the businesses to adopt multiple culture and conducting businesses without facing any kind of
issues and conflicts (Taherdoost and Keshavarzsaleh, 2018). The multinational businesses are
concern over improving their HR processes which involves recruitment, selection and training of
employees for the purpose of attaining higher growth and stability which could be resulted in
1

fulfilling the intentional requirements. For better understanding regarding the subject area aims
and objectives are prepared that supports the work in appropriate manner.
Research Aim
To identify the ways through which multinational companies can improve recruitment,
selection and training of employees to meet international requirements. A case study on Nestle.
Research Objectives
 To explore knowledge in regards to the HR processes like training, recruitment and
selection in an organisational context.
 To identify the major training processes that are opt by Nestle for improving employees
performance.
 To determine the need for a multinational business to make improvement in their
recruitment, selection and training processes. To recommend ways which are adopted by Nestle to develop employees performance to
meet international requirements.
Research Questions
 How to explore the knowledge in regards to the HR processes like training, recruitment
and selection in an organisational context?
 What are the major training processes are opt by Nestle for improving employees
performance?
 What are the key need for a multinational business to make improvement in their
recruitment, selection and training processes?
 Which key ways are adopted by Nestle to develop employees performance to meet
international requirements?
P2: Project management plan.
Project Management Plan is refers as the key consideration of management as it works as
providing proper outline specification in regards to the executions of the work in proper manner.
Therefore, project management plan is effective in assisting the overall work in right direction to
drawing valid and reliable outcome (Shuen, 2018) . The study in to proper action is based on
analysing different ways through which multinational companies can improve recruitment,
selection and training of employees to meet international requirements of Nestle. Project
management plan encompasses over different aspects like cost, scope, time, quality,
2

communication, risk etc. and the management of Nestle is concern over implementing all the
aspects in effective manner to drawing valid and reliable outcome (Schönherr and Martinuzzi,
2019). The proper administration of the project through the support of suitable aspects are
associated as below:
Cost: The key consideration of developing a project is to maintain appropriate cost for
the purpose of maintaining the smooth flow of funds and capital. The total estimated cost for
conducting an appropriate analysis on Nestle is around 32,000£ and the cost will be subdivided
in different parts to conduct the activities in proper manner.
Items Cost UK (£)
Promotional Activities 6000£
Training and other materials 10000£
Office expenses 6000£
Research & Development cost 5000£
Expertise 5000£
Total 32,000£
Scope: The potential scope of this particular investigation is to determine the suitable
ways that are opt by Nestle for developing the life long learning of ability of employees to work
in more cooperative culture to attain higher growth and meeting with the international needs
(Porter and Kramer, 2019).
Time: This is also another necessary aspect which is requires to be considered by the
manager to leads all the project activities in proper manner within assorted time duration. The
key obligation of the project manager of Nestle is to set a suitable time frame in which all the
activities are mentioned in chronological order with a proper time duration in which the task
needs to be completed (Polonsky and Waller, 2018). The estimated time for completion of the
present study area is around 3 months.
Quality and Communication: This is the most recognized aspect of a business. In the
present case the study is conducted over Nestle and as a largest food company, Nestle should be
concern over the quality of products by preparing a time management plan, limiting the
3

resources, cost, suitable use of resources etc. in respect to maintaining sustainability within
market. Communication is also a necessary aspect and Nestle is maintaining communication by
different sources like email, phones, chatting apps , online applications etc. for the sack of
smooth functioning of operations.
Risk and Resources: The key obligation of a project manager is to fulfilling the
requirement of needed resources that are important for completion of the project requirements in
effective manner (Nagorny-Koring and Nochta, 2018). In the context of Nestle, proper finance,
human resource proper training aids are the key resources which are needs to be manged by the
management of firm. On the contrary side, issues and conflicts are natural, thus at the time of
execution of project issues related with data access, confidentiality of information, accurate
source of data collection etc. are arises and these are requires to be addressed for effectively
completion of project requirements.
TAKS 2
P3: Work breakdown structure and a Gantt chart to provide time frames and stages
For conducting any project, a researcher has to complete a number of activities, where
some activities are considered as much large. This would may impact on efficiency of desired
outcome or sometime causes delay as well (Martinsuo and Hoverfält, 2018). Therefore, for this
purpose, researchers focus on using two main techniques that are Work-Break Structure and
Gantt Chart. WBS structure is used to segment large activities into smaller one, so that
efficiencies of each one can be maintained. While, Gantt Chart technique is used to time-frame
each activity in order to complete it in set duration (Bell, Bryman and Harley, 2018). Thus, both
techniques aid project makers in maintaining the quality of data and reach higher outcomes.
4

ACTIVITE
S
WEE
K 1
WEE
K 2
WEE
K 3
WEEK
4
WEE
K 5
WEE
K 6
WEE
K 7
WEE
K 8
WE
EK 9
WE
EK
1 0
Submissio
n of
research
proposal
Complete
backgroun
d
informatio
n for
5

research
project
Collect
secondary
sources of
informatio
n for
research
project
Complete research
methodology and
collect primary and
secondary sources
of information
Complete
collecting
data for
study and
present
the result
Determinin
g Budget
Data
Interpretati
on and
analysis
Evaluating
results
and
findings
Complete
6

the report
and
submit the
final report
TASK 2
P4: Small-scale research by applying qualitative and quantitative research methods.
In the execution of an investigation work, the primary obligation of the investigator is to
select the most suitable tools and methods for execution of the work in right manner. In the
present research area the study is based on identify the ways through which multinational
companies can improve recruitment, selection and training of employees to meet international
requirements (Kerzner, 2018). Suitable selection of methodologies are necessary for carry out the
work in right manner, the key methods are associated as underneath:
Type of Investigation: The suitable selection of research type is necessary for the
investigator, thus research is mainly encompasses over qualitative and quantitative type. The
selection is based on the data accumulated by the researcher to carry out the work in proper
manner. Qualitative research is based on non-numeric information, thus in this theoretical
framework is being prepared through gathering information from analysing human perspective
and theories (Kassen, 2018). Therefore. major sources of qualitative investigations are personal
interview, observation, focus group, experiment, survey etc. On the other hand, qualitative
research is relay upon accumulation of numeric information which are based on quantitative
means. In this information source are Online survey, questionnaire, polls and SPSS method etc.
In the present investigation area qualitative investigation will be most suitable as it is effective in
providing detailed analysis through determining theories and hypothesis that covers the aim and
objectives of the work (Cha, Newman and Winch, 2018).
Data Collection Tools: Accumulation of information is based on primary and secondary
tools of data collection, Therefore in the present investigation area, both primary and secondary
sources are applied by the researcher to drawing valid and reliable results. Primary source is
effective in gathering new information which are gathered for the very first time and never being
previously applied in any investigation work (Johnson, 2019). In the primary investigation is
executed through developing questionnaire which covers the aim and objective and on the
7

contrary side, secondary source is effective in developing theoretical support by the help of
gathering information from online sites, books, published articles, journals etc.
Sampling: This mainly refers as the process which is applied in statistical synthesis in
which a preset figure of observations are taken from a original population. This part is based on
probabilistic and non-probabilistic sampling (Crane and et. al., 2019). In the present investigation
work random sampling tool is applied by the researcher as it is most suitable in gathering
information. The sample size of 25 has been taken into proper action by the researcher.
Questionnaire
Name:
Age:
Gender:
Email:
Q1) Have you ever gone through the HR processes like recruitment, selection and training in
terms of multinational corporations?
Yes
No
Q2) Do you think that , a suitable selection of training method is important for Nestle to attain
growth within the global market?
Yes
No
Q3) Which training method is opt by Nestle for improving employees performance?
On-the-Job Training
Off-the-Job Training
Q4) According to you, training leads improvement in employees performance of Nestle?
Agree
Disagree
Neutral
Q5) According to you which source of recruitment is currently followed by Nestle to meet
international requirements?
Internal
External
8

Both
Q6) What are the key need for Nestle to make improvement in their recruitment, selection and
training processes?
Strengthen Workforce
Better Operations
Increase in profitability
Competitive Edge
Q7) According to you, among the following which is the most suitable tool for employees
selection in Nestle?
Personal interview
Group discussion
Both
Q8) To Recommend the ways which are requires to be opt by Nestle to develop their
performance at international market.
9

TASK 3
P5: Research and data using an appropriate tools and techniques
Theme: 1) People are having idea about HR processes like recruitment, selection and training in
terms of multinational corporations.
Q1) Have you ever gone through the HR processes like recruitment, selection and
training in terms of multinational corporations?
Frequency
Yes 24
No 1
10

Interpretation:
As per the analysis of the project it has been interpreted that 24 out of 25 people are
having potential knowledge regarding the area of HR processes like recruitment, selection and
training in terms of multinational corporations. Thus, these are the key aspect which are requires
to be known by the people for enhancing their knowledge base. Leftover people are not having
any idea regarding the same as they are not having any sort of interest to known about the HR
processes.
11

Theme: 2) A suitable selection of training method is important for Nestle to attain growth within
the global market.
Q2) Do you think that , a suitable selection of training method is important for
Nestle to attain growth within the global market?
Frequency
Yes 23
No 2
12

Interpretation:
According to detailed analysis of the project it has been evaluated that 23 out of 25
people said that a suitable selection of training method is important for Nestle to attain growth
within the global market, thus as per their view training through an appropriate source could be
resulted in attainment of growth and success. Remaining people are not in favour with the same
as per their view suitable selection of training method is not much important for Nestle to attain
growth within the global market.
13

Theme: 3) On the job training method is mainly opt by Nestle for improving employees
performance.
Q3) Which training method is opt by Nestle for improving employees
performance?
Frequency
On-the-Job Training 20
Off-the-Job Training 5
14

Interpretation:
The description of the above mentioned graph determines that 20 out of 25 respondents
are in favour with the option that On-the-Job training is the best method which is mainly opt by
Nestle for improving employees performance, thus this tools is effective in rendering practical
knowledge to the individual and remaining people are not in favour with the same as per their
view off-the-job training method is more appropriate than on-the-job tool.
15

Theme: 4) The training leads improvement in employees performance of Nestle.
Q4) According to you, training leads improvement in employees performance of
Nestle?
Frequency
Agree 20
Disagree 2
Neutral 3
16

Interpretation:
The survey report determines that 20 out of 25 people said that training leads
improvement in employees performance of Nestle, thus proper training sessions are effective for
employees in developing their skills and knowledge that could be resulted in improvising the
overall operations and functions of the business. 2 respondents are disagree with this as per their
view training does not leads improvement in employees performance of Nestle and remaining
people are not providing any facts on the same as they are neutral.
17

Theme: 5) Different source of recruitment is currently followed by Nestle to meet international
requirements.
Q5) According to you which source of recruitment is currently followed by
Nestle to meet international requirements?
Frequency
Internal 5
External 5
Both 15
18

Interpretation:
According to the brief analysis over the investigation, 5 out of 25 people said that internal
source of recruitment is currently followed by Nestle to meet international requirements. Other 5
respondents said that company is applying external recruitment process and leftover respondents
said that company is applying both internal as well as external source of recruitment for
strengthen the workforce of the firm. In the case of international expansion it is important for the
businesses to apply internal and external sources for better hiring of employees.
19

Theme: 6) There are different key need for Nestle to make improvement in their recruitment,
selection and training processes.
Q6) What are the key need for Nestle to make improvement in their recruitment,
selection and training processes?
Frequency
Strengthen Workforce 8
Better Operations 7
Increase in profitability 5
Competitive Edge 5
20

Interpretation:
From the detailed evaluation of the project it has been found that there are different key
need for Nestle to make improvement in their recruitment, selection and training processes. 8 out
of 25 people said that improvement in HR processes are effective in strengthen the workforce, 7
people are go with better operations, 5 people select the option of increase in profitability and
remaining are in favour of competitive edge.
21

Theme: 7) Different tools for employees selection in Nestle.
Q7) According to you, among the following which is the most suitable tool for
employees selection in Nestle?
Frequency
Personal interview 5
Group discussion 5
Both 15
22

Interpretation:
The description of the graph states that there are multiple tools that are applied for
selection of employees within Nestle. 5 out of 25 people are go with personal interview, 5 people
are go with group discussion and majority of people said that both the tools are effective in
suitable selection of employees within work place.
23

P6: Appropriate recommendations as a result of research and data analysis.
Since globalisation is considered as the most concerning topic today, therefore, it
becomes essential for every company to make improvement in business. This would may help in
running organisation at global level more efficiently. In context with Nestle, as it wants to
expand its business in new emerging countries, therefore, it is essential to make improvement in
HR practices first. The reason behind this is achievement of organisational success which can
only be possible if higher performance of workers can be gained. For this purpose, some
recommendations for developing employee performance as shown below –
 Develop new employee discipline policy: Giving fair treatment to employees is
considered as first step for a company to meet the global standards. In this regard, Nestle
needs to concern that every employee is held accountable for their actions, before
developing employee policy. This would help in enhancing morale of workers as well
that ultimately leads to improve and increase their performance.
 Use SMART goals by giving priority to employee development: Concerning on how
career of each employee can be built, also help in increasing performance of them at each
level. Therefore, Nestle needs to give opportunity to employees by giving different roles
and responsibilities for career development.
 Focus on morale: Sharing business information like mission and vision statement with
employees in a clear and concise manner, will lead to increase morale of them. It makes
them able to contribute more efforts in achievement of business goals, so that global
standards can be met.
TASK 4
P7: Value of undertaking the research to meet stated objectives
I have worked on a number of projects in my past academic period, but research on
globalisation considered as the most effectively one, because it is one the biggest topic that
influences each and every organisations at global level. By working on this topic, especially in
context with Nestle whose HR practices are much effected, when it globalising its business.
Therefore, it gives me opportunity to enhance my research skills more and use the same for
taking future projects more enthusiastically. Meanwhile, during completion of project, I have
faced a number of issues also like mismanagement of time and resources. For this process, I have
24

taken guidance of my seniors to resolve the same and complete each activity in set duration. This
would make me realise to work more on developing effective time and resource management
skills, so that future projects can be completed without such an issue.
25

CONCLUSION
It has been concluded from this project that while globalising business, it is essential for
every company to improve business procedures first. It includes making changes in HR practices
like recruitment, selection and training process, so that performance of workplace can be
improved. This would also help in meeting the criteria of international standards, that ultimately
leads to gain success and growth of business at global level. Along with this, by making changes
in hiring process, also give advantage to enhance competency level of organisation, which helps
in earning high sustainability as well.
26

REFERENCES
Books and Journals
Bell, E., Bryman, A. and Harley, B., 2018. Business research methods. Oxford university press.
Cha, J., Newman, M. and Winch, G., 2018. Revisiting the project management knowledge
framework: Rebalancing the framework to include transformation
projects. International Journal of Managing Projects in Business. 11(4). pp.1026-1043.
Crane, A. and et. al., 2019. Business ethics: Managing corporate citizenship and sustainability
in the age of globalization. Oxford University Press.
Johnson, A. B., 2019. Project of IT system for Business accelerator for managing cooperation
between startups and corporates (Doctoral dissertation, Instytut Organizacji Systemów
Produkcyjnych).
Kassen, M., 2018. Adopting and managing open data: Stakeholder perspectives, challenges and
policy recommendations. Aslib Journal of Information Management. 70(5). pp.518-537.
Kerzner, H., 2018. Project management best practices: Achieving global excellence. John Wiley
& Sons.
Martinsuo, M. and Hoverfält, P., 2018. Change program management: Toward a capability for
managing value-oriented, integrated multi-project change in its context. International
Journal of Project Management. 36(1). pp.134-146.
Nagorny-Koring, N. C. and Nochta, T., 2018. Managing urban transitions in theory and practice-
The case of the Pioneer Cities and Transition Cities projects. Journal of cleaner
production. 175. pp.60-69.
Polonsky, M. J. and Waller, D. S., 2018. Designing and managing a research project: A
business student's guide. Sage publications.
Porter, M. E. and Kramer, M. R., 2019. Creating shared value. In Managing sustainable
business (pp. 323-346). Springer, Dordrecht.
Schönherr, N. and Martinuzzi, A. eds., 2019. Business and the Sustainable Development Goals:
Measuring and Managing Corporate Impacts. Springer.
Shuen, A., 2018. Web 2.0: A Strategy Guide: Business thinking and strategies behind successful
Web 2.0 implementations. O'Reilly Media.
Taherdoost, H. and Keshavarzsaleh, A., 2018. Managing successful IT project; marketing
perspective.
Tidd, J. and Bessant, J. R., 2018. Managing innovation: integrating technological, market and
organizational change. John Wiley & Sons.
Wren, A., 2018. Project Management AZ: A Compendium of Project Management Techniques
and How to Use Them: A Compendium of Project Management Techniques and How to
Use Them. Routledge.
Zimmermann, A., Raisch, S. and Cardinal, L. B., 2018. Managing persistent tensions on the
frontline: A configurational perspective on ambidexterity. Journal of Management
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Online
Globalisation . 2019. [Online]. Available through:
<https://www.economicsonline.co.uk/Global_economics/Globalisation_introduction.ht
ml>.
Pentland Group. 2019. [Online]. Available through: <https://www.imd.org/research-
knowledge/articles/pentland-group-a-family-of-brands/>.
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APPENDIX
Questionnaire
Name:
Age:
Gender:
Email:
Q1) Have you ever gone through the HR processes like recruitment, selection and training in
terms of multinational corporations?
Yes
No
Q2) Do you think that , a suitable selection of training method is important for Nestle to attain
growth within the global market?
Yes
No
Q3) Which training method is opt by Nestle for improving employees performance?
On-the-Job Training
Off-the-Job Training
Q4) According to you, training leads improvement in employees performance of Nestle?
Agree
Disagree
Neutral
Q5) According to you which source of recruitment is currently followed by Nestle to meet
international requirements?
Internal
External
Both
Q6) What are the key need for Nestle to make improvement in their recruitment, selection and
training processes?
Strengthen Workforce
Better Operations
28

Increase in profitability
Competitive Edge
Q7) According to you, among the following which is the most suitable tool for employees
selection in Nestle?
Personal interview
Group discussion
Both
Q8) To Recommend the ways which are requires to be opt by Nestle to develop their
performance at international market.
29