Managing Food & Beverage Operations: Skills, Legal Requirements, and Customer Loyalty

Managing Food &
Beverage Operations
Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 AND 3 ..............................................................................................................................1

Covered in fact-sheet..............................................................................................................1
TASK 2............................................................................................................................................1
Demonstrate professional food and beverage skills...............................................................1
Explain (through the completion of the checklists) relevant legal requirements...................2
TASK 4............................................................................................................................................2
Investigate the factors that determine which food and beverage outlets customers choose to
frequent...................................................................................................................................2
Analyse the activities that food and beverage outlets undertake to attract – and retain – a loyal
customer following.................................................................................................................3
Evaluate the effectiveness of different strategies in building a loyal customer following.....3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Food and beverage is regarded as the vital factors within overall hospitality industry as it
render a wider scope of gaining efficacious profit. Its operations is hugely obey a basic methods,
input and output model. In order to manage food and beverage operations its manager has to
anticipate and control order regarding dishes, drinks and others for hospitality property. As per
the scenario, this report is based on hospitality industry. This report covers various kinds of
businesses into food & beverage sector, main rating systems, current and future trends.
Moreover, comparison among several operational and marketing technologies, professional food
& beverage management skills, legal requirements and regulatory standards are also explained.
Apart form this, factors which influence customers decision and strategies utilised into range of
food & beverage outlets are also discussed in this report.
TASK 1 AND 3
Covered in factsheet
TASK 2
Demonstrate professional food and beverage skills
The food & beverage sectors render services to their audiences. It involves hotels,
hospital catering services, fast food outlets and others. So, various leading hotels and so on
within international market as well as sustaining within competitive marketplace, ones needs
professional food and beverage management skills which aids them to grab the attention of
consumers (Ahmed and et. al., 2015). Some of them are discussed below: Consumer handling skills: Few staff are so much focused regarding its works as well as
its do its best to facilitates effective experiences to their consumers. The hospitality sector
have these kinds of staff, tend to resolve clients issues as well as gaining its faith and
brings loyalty of consumers in ultimate manner so that its objectives are attained.
 Communication skills: The staff of various hotels or restaurant within hospitality
industry has great verbal communication skills so that they can efficaciously
communicate as well as convince the audiences for purchasing its food items as well as
gain its loyalty.
1