Managing Food & Beverage Operations: Types of Businesses, Rating Systems, and Current/Future Trends

MANAGING FOOD & BEVERAGE OPERATIONS UNIT 6
MANAGING FOOD & BEVERAGE
OPERATIONS
Unit / Module

MANAGING FOOD & BEVERAGE OPERATIONS UNIT 6
TABLE OF CONTENTS
PART 1............................................................................................................................................1
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P 1 Different types of businesses within the food and beverage industry...................................1
P 2 Different rating systems used for the food and beverage industry nationally and
internationally..............................................................................................................................2
P 3 Current and future trends affecting food and beverage businesses.......................................3
M 1 Ways in which current and future trends are affecting food and beverage businesses
products and services to meet business objectives......................................................................4
LO 3.................................................................................................................................................4
P 6 Compare and contrast different operational and marketing technology for a range of
different types of food and beverage businesses.........................................................................4
M 3 Ways in which digital technology enhances business performance for a range of different
types of food and beverage businesses to meet business objectives...........................................5
LO 4.................................................................................................................................................6
P 7 Factors that influence the consumers’ decision on which food and beverage outlets they
choose..........................................................................................................................................6
P 8 Strategies used in a range of food and beverage outlets to attract and build a loyal
customer base 6
M 4 Evaluation of the effectiveness of strategies used in a range of food and beverage outlets
to attract and build a loyal customer base....................................................................................7
CONCLUSION................................................................................................................................7
PART 2............................................................................................................................................8
LO 2.................................................................................................................................................8
P 4 Demonstration of professional food and beverage management skills within a food and
beverage organization..................................................................................................................8
P 5 Legal requirements and regulatory standards that food and beverage service outlets must
comply with, giving specific reference to the maintenance and cleaning of equipment.............9

MANAGING FOOD & BEVERAGE OPERATIONS UNIT 6
M 2 Discussion of importance and value of having to meet legal requirements and the
consequences of failure to meet them........................................................................................10
REFERENCES..............................................................................................................................11

MANAGING FOOD & BEVERAGE OPERATIONS UNIT 6
PART 1
INTRODUCTION
Food and beverage industry is a service industry in which restaurants, cafeterias, cafés,
fast-food joints, pubs, catering businesses, food transportation services etc. comes under it. This
industry focuses upon the provision of different kinds of food and beverages items to the
customers (Long, Looijen and Blok, 2018). This assignment will lay emphasis upon different
types of businesses within the food and beverage industry, different rating systems, current and
future trends, ways that different food and beverage operations use technology to improve
operational efficiency, factors that influence the consumers’ decision on which food and
beverage outlets they choose and strategies used in a range of food and beverage outlets to attract
and build a loyal customer base. This report will focus upon Frankie & Benny, which is an
Italian-American-themed restaurant in the United Kingdom that was founded in 1995 whose
headquarter is in London, UK.
LO 1
Different types of businesses within the food and beverage industry
There are many different kinds of businesses within the food and beverage industry. Each
business provides different kinds of food and beverages products and service to its customers.
Some of the main types of businesses within this industry are as follows:
Full- service restaurants: There is a type of restaurants where customers sit down, and food is
served directly to customers table (Bayona-Saez and et al., 2017). They can serve alcoholic/ non-
alcoholic beverages, delivery at table or takeout as well. There are two main types of full- service
restaurants: Fine dining and casual dining. Fine dining restaurant has a formal atmosphere and is
always a sit- down restaurant. Most of them have a dress code as well. Whereas casual service
restaurants that have a market segment between fast-food establishments and fine-dining
restaurants.
For example, Winter garden restaurant is a fine dining restaurant that has a British/Mediterranean
menu in the glass-roofed atrium of an elegant hotel.
1