Unit 7 : Managing Accommodation Services

Unit 7: Managing Accommodation Services
Unit code K/616/1794
Unit level 4
Credit value 15
Introduction
The accommodation sector is one of the largest sectors in the tourist industry,
providing a wealth of opportunities for students to work within a dynamic and
diverse sector. Opportunities are growing for accelerated career advancement,
and positions in differing destinations and different types of establishments are
expanding.
The sector is an integral part of the hospitality industry and this unit will provide
students with a comprehensive understanding of the diverse accommodation
services available to guests. Students will gain an overview of accommodation
services, the different forms of ownership and classification systems. The functions
of the front office will be introduced and they will explore the role the front office
plays within accommodation services. The importance of housekeeping
management will also be assessed along with the facilities and security functions
of accommodation services.
Students will be able to identify trends and technologies for the sector and the
impact they have on the different functions, services and guest provisions.
124 Pearson BTEC Levels 4 and 5 Higher Nationals in Hospitality Management
Specification – Issue 2 – August 2018 © Pearson Education Limited 2018

Learning Outcomes
By the end of this unit students will be able to:
1. Explain the types of accommodation services available within the
hospitality industry
2. Discuss the role of the Front Office department within accommodation services
3. Assess the contribution of the Housekeeping department to providing
effective accommodation services
4. Explore the role facilities and security plays within accommodation services.
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Specification – Issue 2 – August 2018 © Pearson Education Limited 2018

Essential content
LO1 Explain the types of accommodation services available within
the hospitality industry
Different types of accommodation services:
Different types and categories of accommodation providers
Global hotel chains and consortia
Serviced and non-serviced businesses
Different business purposes, objectives and supply of products and services
The size and contribution to GDP
Different business operating models e.g. low-cost model, the informal
accommodation model e.g. Airbnb
Scale and scope of accommodation services:
Luxury, mid-range, budget or limited service
The types of facilities found within each: restaurants, valet, concierge, private
dining, bars, banqueting and spas
Staffing levels within different types of accommodation providers
Ownership and affiliations:
Independently owned properties versus chain hotel management including
management contracts, franchises, and referral groups
Classification, grading and online guest review sites:
Different types of classification systems
Issues related to classification systems
The impact of online review sites e.g. TripAdvisor on accommodation services
The role classification, grading and review sites have on hospitality consumer
decision-making
Trends in accommodation services:
Digital and technological trends, themed and concept hotels, the move away
from traditional accommodation provisions
The effect of changes on the growth of industry brand development,
performance and profitability
The impact of digital technology on accommodation services:
Benefits to guests and accommodation properties e.g. increased level
of consumption and increased loyalty
The impact on service provisions e.g. using smart phone and tablets for real
time guest insights
126 Pearson BTEC Levels 4 and 5 Higher Nationals in Hospitality Management
Specification – Issue 2 – August 2018 © Pearson Education Limited 2018