Managing Accommodation Services: Operations and Interrelationships

Unit 7: Managing
Accommodation Services
(Part-B)
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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO1: Covered in PPT.......................................................................................................................3
LO2:.................................................................................................................................................3
P4: Operations of the front office function-.................................................................................3
P5: key role within the front office department-..........................................................................4
LO3:.................................................................................................................................................5
P6: Key roles found within the housekeeping department-.........................................................5
P7: Significance of forecasting Linen stock-...............................................................................6
P8: Interrelationship between housekeeping and other departments-..........................................6
LO4:.................................................................................................................................................7
P9: Scheduled maintenance-........................................................................................................7
P10: Importance of security within company-.............................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
Hospitality industry is the organizational operation which tend to provide services like
accommodation to its customers by which company tend to achieve an efficient economical
growth. The chosen company for this analysis of Rosewoods, company tend to provide luxury
accommodation services to its customers. Evaluation of different organizational departments is
done in this report, with that evaluation on the interrelationship of different departments within
the company is also being analysed.
MAIN BODY
LO1: Covered in PPT
LO2:
P4: Operations of the front office function-
Front office tend to represent the organizational department which tend to deal with the
customers. Front offices are often being introduced by the organizations due to that fact that
through this step company tend to provide a proper advisory to the customers. By which they can
identify the organizational offerings and efficiently choose the type of service. This is an
important step of the accommodation services proving company because through this step
company can ensure that customers are motivated to increase their level of engagement with the
company (Gerwe, 2021). Through this step the company can ensure that it is able to achieve high
sales and can achieve an efficient economic growth.
Front office is the organizational department at which customers tend to interact at their
initial and final department with the organization. Due to which organizational front office is
also responsible for taking efficient feedback from the customers on the basis of their experience
which they achieved with the company. This is an effective way because through this it tend to
assure that it is able to identify the weak areas which is making negative impact upon the
customer's experience (Belarmino and et.al, 2019). This can be seen in the different types of
accommodation providers which are as following.
Hotel- Hotels tend to identify customer's experiences because it tends to provide hospitality
services for several days and therefore it provides services like food, room, etc. Therefore by
identifying the weak areas it can improve its performance in the long run.
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