Organizational Behavior Reflection Report

University of Greenwich
ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 5 HND Diploma in Business
Unit number and title Unit 20Organizational Behavior
Submission date 17/12/2022 DateReceived1stsubmission
Re-submissionDate DateReceived2ndsubmission
Student Name Dang Khanh Linh Student ID GBD210211
Class GBD1004 Assessor name Tran Thi Hong Nhung
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.
Student’s signature Linh
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Table of Contents
1. Introduction:...................................................................................................................................1
1.1 Purpose of your report............................................................................................................................1
1.2 Main content of the report.....................................................................................................................1
2. Introduction about the team and actitivies.....................................................................................1
2.1 The contents of the project.........................................................................................................................................1
2.2 The purpose of this project.........................................................................................................................................4
2.3 The main role and main area of activity of each individual.....................................................................4
2.4 The timeframe........................................................................................................................................5
3. Personality and perceptions Analysis:.............................................................................................7
3.1 Definition......................................................................................................................................................7
3.1.1 MBTI Test.........................................................................................................................................................................7
3.1.2 Big 5 Traits.......................................................................................................................................................................8
3.2. The author’s personality:......................................................................................................................10
3.2.1. MBTI test:..............................................................................................................................................................10
3.2.2. Big 5 traits:............................................................................................................................................................12
3.3 The perception and personalities of team’s members................................................................................19
3.3.1 MBTI Test.......................................................................................................................................................................19
3.3.2 Big 5 traits......................................................................................................................................................................20
3.4 Perception to the team’s responsibility.................................................................................................22
4. Content and process theories of motivation to create and maintain an effective workforce..........22
4.1. Content theories:..................................................................................................................................22
4.2 Process theories:...................................................................................................................................24
4.3 Apply content and process theories of motivation for enhancing and maintaining an effective
organizational workforce..................................................................................................................................25
4.3.1 The obstacles and facilitators in the team activity........................................................................................................25
4.3.2 Motivational theories that team leader applied to encourage all members................................................................27
4.3.3 Proposal of effective direction.......................................................................................................................................28
5. The participation in a group team activity for a given business situation to demonstrate effective
team skills............................................................................................................................................30
5.1 Tuckman’s model – five stages of team development and the relevance of group behaviour and team
theory in the creation and management of effective teamworking..................................................................30
5.2 Reflect on personal contribution to group behavior and dynamics in the creation and management of
effective team working....................................................................................................................................33

6. Conclusion.....................................................................................................................................34
7. Reference......................................................................................................................................34
List of pictures:
Picture 1: Menu of the project.....................................................................................................................................2
Picture 2: Plan and result of sandwich.........................................................................................................................3
Picture 3: Plan and result of baguette..........................................................................................................................4
Picture 4: 16 personality types of MBTI test................................................................................................................7
Picture 5: The Four MBTI Preferences and the Basic Definition of the Preferences (Katrina,2019).............................8
Picture 6: Big five personality traits (Source: Anna, 2018)...........................................................................................9
Picture 7: Result of MBTI test.....................................................................................................................................10
Picture 8: Herzberg’s Two-Factor Theory (Source: Toolshero.com)...........................................................................24
Picture 9: General model of goal-setting theory (Source: Mullin and McLean,2019).................................................25
Picture 10: Tuckman's stages of group development.................................................................................................31

Introduction:
1.1 Purpose of your report
The reflection report highlights individual differences among team members, their motivations for
participating in group activities, the difficulties and failures they face, and your suggestions for
improvement. improve group efficiency. I also need to analyze many characteristics and abilities
that help or hinder effective teamwork, such as motivational techniques, perception, and
personality of the team leader. I also need to think about the right philosophy for the group's
operations and how it affects behavior.
In this report, I will briefly talk about our team's volunteer project and reflect on various concepts
and theories in a statement that reflects on team performance, dynamic analysis, strength of the
group, the roles and behavior of the group members, and the contribution.
1.2 Main content of the report
In this report, I will introduce the group and the activities, it includes the content of the activities,
the purpose of the activities, the roles of the team members, the time frame. Then I will report on
Personality and Cognitive Analysis, it includes MBTI test, Big 5 Traits Test, Perception of Team
Responsibility. Next is the Content and Process of motivational theories to create and maintain an
effective workforce. The last is about participating in a group activity in a given business situation
to demonstrate effective teamwork skills.
1. Introduction about the team and actitivies
2.1 The contents of the project
TOPIC OF GROUP ACTIVITY: “Raising Fund Through Making and Selling Breakfast Sandwich at An
Don campus, Greenwich Uuniversity”
The group includes 5 members, which are:
 Dang Khanh Linh
 Duong Ky Duyen
 Vo Phu Toan
 Bui Long Cao Y
 Nguyen Tran Cat Tuong
The meaning of this project: The goal of our effort is to donate to a charity organization. With the
hope of providing a nice lunch to the less fortunate because it gives them hope that there are still
people out there who value good food and understand some of their difficulties.

Picture 1: Menu of the project

The main actions in this project:
About the products for selling in order to raise funds, the team project sells hand-made cheese
and ham sandwiches and baked baguettes to achieve profit.
Picture 02 is the visualized picture of the sandwich product group (in the plan and in reality). Each
finished product is made from Shokupan sandwich bread, cheese (Dairymoont), ham (Happy
Price), mayonnaise (Kewpie), tomatoes, and salad. Due to the Shokupan sandwich bead being
censored by a local bakery, the cost of each sandwich (including packaging) is around 15.3
thousand VND, and it has a more reasonable price for students, 25 thousand VND for 1 meal
(including 2 triangle parts and a kraft box to contain the breakfast).
Picture 2: Plan and result of sandwich
According to picture 03, the baked baguette is visualized in a plan, with the expected outcome in
side (2), conducted by the team leader, and the finished product in side (1), conducted by team

member Khánh Linh. Due to its easy-to-made and cheap raw materials, this product group is
expected to create profit. However, because of some errors, it could not be sold to people.
Picture 3: Plan and result of baguette
After achieving the targeted profit number, "the Hungry Stomach" project is finished by giving all
the money to a charity organization that has the mutual objective of helping unfortunate people.
However, the activities are mainly intended as a reflective statement reflecting on diverse
personalities and perceptions, and how the differences in individual attributes inform and
influence management approaches. Besides, the execution of teamwork activities coupled with
personality and perception analysis is the firm foundation for testing content and process theories
of motivation for optimizing teamwork effectiveness. Some recommendations are supposed to
best enhance team activity, and if "The Hungry Stomach" project is a business activity, then how
can it be managed based on the profound understanding of organizational behavior?
2.2 The purpose of this project
A non-profit project called "Hungry Stomach" was born to spread the spirit of kindness, solidarity,
and promote selfless values instead of selfishness to the student and staff community of
Greenwich University. When a piece of food not only warms our stomach but also can be shared
with those in disadvantaged circumstances in society. By buying and using ham and cheese
sandwiches and buttermilk toast, we are quietly contributing a small but well-deserved help to the
less fortunate. The members of the organization are lucky to have been raised in loving homes
with access to food and clothing. However, 5 members are aware that not everyone is as
fortunate, and the "Hungry Stomach " project aims to improve the lives of those in less fortunate
situations, such as hospital patients, orphans, and children. And that’s also the reason we choose
“Hungry Stomach” to be the official name of the group.
2.3 The main role and main area of activity of each individual