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Communication Challenges and Barriers

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Added on  2021-02-20

Communication Challenges and Barriers

   Added on 2021-02-20

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WORDINTRODUCTIONThe present case study is based on the latest terrorist attacks whichtook place on Easter Sunday. The present study will focus on theCinnamon Grand hotel and what was the impact of the attack onthe hotel and its working. The report will outline some of thebarriers and challenges which the hotel faced due to the attacks.Further it will discuss some measures and strategies through whichthe hotel can improve its barriers to communication. At last thereport will outline the awareness of cultural influence on thecommunication and negotiation.Communication challenges and barriersThe hotels faced many communication barriers andchallenges after the attacks are as follows-Faulty planning- This is the majorcommunication challenge faced by the Cinnamonhotel. After the attack the manager were not in properstate of mind so they were not able to plan properlythat how they will bring the people back to normalcyafter the severe attacks. Physical barriers- Because of the attacks therewas much loss to the environment like collision ofbuildings, monuments, trees, landslides and many moresuch type of losses. This posed a problem because itmay be possible that because of these destructions thestaff of the hotel may not be able to reach to the hotel.Overcoming communication barriers throughdevelopment of some There are many barriers which the company faces asdiscussed above. So to overcome these barriers theCinnamon hotel can use the below discussed strategy-Employees orientation- After the severe attacks allthe employees and the workers were in shock and mentaltrauma as the hotel was severely damaged due to theattacks. So the manager can do a fresh start by orientingthe employees again with the objectives, goals, process,procedures followed by the hotel so that they clearly knowwhat they have to do.Understanding emotional state- Because of theattack the employees and the people were in mental stressand trauma. So before communicating the manager of thehotel must understand the state of mind of the employeesthat whether they are able to understand the message ornot. strategies
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