Work Based Experience: A Comprehensive Guide to Gaining Industry Skills

This report delves into the process of gaining work-based experience, focusing on a real-world internship at Hotel Hilton. It covers the selection of a suitable organization, negotiation of a work experience proposal, and identification of business constraints. The report further explores the prioritization of tasks, analysis of benefits for both the learner and the business, and systematic record-keeping. It also examines the fulfillment of placement requirements, revision of the initial plan, and suggestions for improvement. Finally, the report evaluates the quality of the learner's performance and analyzes the learning gained through reflection, concluding with recommendations for enhancing the experience.

Work Based Experience

TABLE OF CONTENTS
Introduction......................................................................................................................................1
LO1..................................................................................................................................................2
P 1.1 research and evaluate suitable organisations that could provide industry experience.......2
P 1.2 Negotiate with work and academic supervisors a proposal for the work experience........4
P 1.3 Recognise the business constraints on the work experience offered..................................6
LO2..................................................................................................................................................7
P 2.1 agree and prioritise the tasks and responsibilities involved in the work experience..........7
P 2.2 Produce a plan for the work experience.............................................................................9
P 2.3 analyse the benefits of the proposed activities to the business and the learner................12
LO3................................................................................................................................................13
P 3.1 fulfil specified requirements of placement conforming to all related codes of practice. .13
P 3.2 produce systematic records of work undertaken..............................................................14
P 3.3 revise the initial plan as required......................................................................................17
3.4 Make suggestions for improvement and review these with appropriate supervisor............19
LO4................................................................................................................................................20
P 4.1 monitor progress against original proposal......................................................................20
P 4.2 evaluate the quality of own performance.........................................................................21
P 4.3 analyse the learning which has taken place during the work experience using suitable
reflections..................................................................................................................................22
P4.4 Make recommendations on how the experience could have been enhanced....................23
Conclusion.....................................................................................................................................24
References......................................................................................................................................25

LIST OF FIGURES
Figure 1: Prioritising work...............................................................................................................8

LIST OF TABLES
Table 1: Priority functions...............................................................................................................7
Table 2: Work Experience Plan.......................................................................................................9
Table 3: Systematic Records of undertaken work.........................................................................13
Table 4: Revised Plan....................................................................................................................16
Table 5: Review of progress against original proposal.................................................................19
Table 6: Rating of senior managers...............................................................................................20

Introduction
Work based experience is the strategy that supports an individual to experience real life skills
and abilities as well as develop their employability factors. Entire report will be based on
learning experience that includes selection of suitable experience for gaining working
experience, proposal as well as identification of business constraints that are experienced at the
time of work experience. It will also support to understand the necessity of placement with an
emphasize on priorities of task, as well as benefits of work experience to both learners and the
organization. Systematic records, codes of practice will also be identified in the report so that
further improvements can be suggested. Last task of the report will focus on evaluation of own
learning experience while working in Hotel Hilton.
Hotel Hilton is multinational brand in hospitality sector. It owns 570 properties in 85 countries
which are managed by independent operators. It provides high level of quality services and
stands at top positions in the market as compared to its other competitors.
1

LO1
P 1.1 research and evaluate suitable organisations that could provide industry experience
To choose suitable organization for gaining work based experience, it is important to identify the
growing sector that could provide better industry experience in present and future. Reason for
choosing hospitality sector is that it is one of the fastest growing sectors and provides large
number of employment opportunities varied from lower level to top management (Jaworski and
Kohli, 2017). After conducting research I have chosen Hotel Hilton as well as Hotel Premiere
Inn for placement purpose.
Hotel Hilton
 Location: London
 Role: Corporate security officer
 Working hours: 9 hours
 Pay Scale: £ 3000 per month
Hotel Premiere Inn
 Location: London
 Role: Corporate security officer
 Working hours: 12 hours
 Pay Scale: £ 2500 per month
Both the organizations operate with wide range of operations and services and provide
professional development because of their international presence. Hospitality sector exist with
wide range of areas to gain the industry experience in an appropriate manner.
Room Management: It is the area which provides supportive information related to management
of room occupancy as well as capacity of revenue generation. This is one of the most challenging
tasks for managers and hotel executives to manage the room occupancy so that maximum of
revenue can be generated.
2

Security Management: Hospitality sector is customer oriented industry and therefore it is
important for management to ensure the security and safety of customers on priority (Peltier,
2016). Security management must focus on installation of alarms to check the availability of
unethical tools like guns, high security checking equipment, cameras, etc. to avoid any of the
attacks that possibly harm customers and puts negative image on brand in market.
Human Resource Management: Need of human resource management is essential as it has high
focus on maintaining the cultural environment of workplace to maintain the efficiency of
productivity. Both the hotels provide learning experience in context to office handling, concierge
services, reservation management, etc.
Marketing management: This area of hotel industry is responsible for conducting marketing
activities to make customers about their products and services to generate more revenue and
profitability. This provides experience of developing appropriate strategies for business
promotion.
From the above analysis, appropriate job for getting work based experience will be Corportae
security officer.
3

P 1.2 Negotiate with work and academic supervisors a proposal for the work experience
To negotiate with academic supervisors, it is essential to make proposal plan to reflect abilities,
ways of working as well as capability of how to respond under various circumstances. I came to
know about the vacancy of Corporate Security Officer through advertisements in newspaper and
website of Hotel Hilton (Suutari et.al.2016). After the detailed analysis I mailed my resume
through email. Below is the detailed proposal that will illustrate the major elements of my career.
Date:
College: xxxx institute of technology
Interested Job
Interested Industry: Hospitality industry
Organization: Hotel Hilton
Job Specification: Corporate Security Officer
Applied Position
I would like to pursue my career in the area of Corporate Security. My interest is to maintain the
security of the customers as well as to ensure the proper working of all the security equipment’s
in an efficient manner. Before choosing the industry for gaining work based experience, I have
identified that hospitality sector is one of emerging sectors in current economy. This will support
me to gain knowledge on how to manage security of organizations with customers arriving at
large scale in an efficient manner.
Job responsibilities
 To keep a keen eye unusual or illegal activities in premises
 Escort employees as well as guests as per the circumstances
 Management of security team that includes security guards and IT security employees
 Releasing orders for maintenance of security equipment
4

Past Experience
I have previously worked in travel and tourism organization known as TUI travels which is
highly associated with customer service. While working as security manager there I gained the
knowledge of dealing with customers with effective communication skills as well as technical
skills related to security. I assure to work as per the need as both the sectors are highly related
with each other (Mom et.al.2015).
Detailed proposal helped to me get selected for the current post as I agreed with the offered
salary.
5

P 1.3 Recognise the business constraints on the work experience offered
Business Constraints are considered as limitations that influence organization and restrict it to
achieve organizational goals and objectives. Some of the constraints experienced by Hotel Hilton
that affects the business activities in hospitality sector are as follows:
Customer Satisfaction: Hospitality industry is customer centric and therefore it is essential for
management of the organization to identify the needs of customers so that performance of
employees can improvise. This could be one of the major learning experiences on how to handle
customers which will support attaining goals and objectives.
Identification of competition: Strong competitors are the major business constraint and therefore
employees must learn to identify the strategies adopted by competitors so that better strategies
can be developed by the organization to gain better position in the market (Fida et.al.2015).
Employees must focus on conducting research for identifying competitors. Therefore it is
important to implement modern security equipment to ensure the higher security of customers.
Limited Staffing: This is also one of the issues that is experienced by hotel industry. Business in
hospitality sector depends on seasonal changes. At the time of peak season, the organization
faced issues in dealing with customers because of limited number of employees. Hiring of
employees related to security is also the barrier because of budget constraint.
Work Load: Culture of hotel industry is generally pressurised and stressful. Hotel Hilton is one
of the leading hotel organizations that provide accommodation services at large scale. This will
lead to increase the work pressure that is experienced by employees of the organization. Limited
number of security staff lead to increase the work pressure.
All the above business constraints can be overcome with the support of learning experience
which will further help to gain better opportunities in future.
6

LO2
P 2.1 agree and prioritise the tasks and responsibilities involved in the work experience
Work Experience in the organization is highly effective in gaining future prospect. To gain the
better learning experience, it is important to prioritise work in the most appropriate manner.
Being at the position of Corporate Security Officer, the major responsibility is to manage
security of employees as well as guests must be prioritised by following procedures:
1. List of Tasks: At the initial stage of the month or a week, it is important to make a list of
assigned tasks as per the priority so as to complete it in desired time frame.
Table 1: Priority functions
Task of Corporate Security Officer Priority
To observe unusual and illegal activities in
the hotel premises (Maier et.al.2014) High
Escort employees and guests as per the
situations Low
Management of team and training so that
all are aware of security measures to be
taken
Moderate
Maintenance of security equipment Moderate
2. Reviewing of work Load: Corporate Security Officer has the power to delegate the
responsibility of task accomplishment to responsible person in set time period. For an
instance installation of security equipment.
3. Deadlines for the task: Deadlines for each task and activity as per the priority will
support employees to accomplish the task on time.
7

4. Distribution of Workload: It is important to distribute the workload in such a manner that
one task is accomplished at a time to increase the efficiency. High and low priorities must
be set for the overall work.
Figure 1: Prioritising work
(Source: Author)
The above explained steps will support an individual to prioritize work as per the scheduled
time period. This will further help an individual to gain experience so that organizational goals
can be achieved.
8
To do List Reviwing
Work Load
Deadlines
Distribution
of Work
load

P 2.2 Produce a plan for the work experience
Plan for the work experience will reflect the time taken to identify the work schedule as well as
to understand the project. While working in Hotel Hilton I was assigned with number of tasks to
help me to learn about the nature of task, expertise in particular area of work and many more. It
is important for me to develop schedule for important tasks assigned to me (Brinckmann
et.al.2015). The most important task is to check the availability of security resources to achieve
organizational objectives. I need to develop efficient plan for my work and academic experience.
Table 2: Work Experience Plan
Hotel Hilton Work based Experience
Job Description: Corporate Security Officer
Location: London, UK
Timings: 9AM-6PM (with the change of shifts)
Tenure of working in Hotel Hilton as trainee at initial stage: 2nd January 2018 to 19 July 2018 (6
months)
Scheduling and Prioritizing of daily tasks assignment
Task Time of
performing task Level of Priority Interdependency
To observe unusual
and illegal activities in
the hotel premises Full day task High
Involvement of other
employees to notice
activities of
surrounding
Escort employees and
guests as per the
situations (Leroy and
Glomb, 2018)
Full day activity Low Involvement of other
security guards
Management of team Weekly task on Moderate Dependent on IT
9

and training so that all
are aware of security
measures to be taken
Saturdays
(1.5hours)
schedule begins
from 9 am to 12 pm
managers
Maintenance of
security equipment
Once in a month
and takes 2hours in
a day.
Moderate Involvement of external
technical people
Aims:
 To ensure safety of customers and guests from external and internal factors
 To observe legal activities being followed at the workplace
 To identify the need of security measures to be adopted for higher safety
Areas of Interest
 To gain knowledge about technical security tools and equipment
 What more can be done to ensure security of customers
 Enhancement of Team building and leadership skills
Organizational benefits
 Co coordinating with HRM for hiring new talent and skilled candidates to increase the
security (Goleman, 2017)
 Maintaining relationship with security providers for enhancement of brand name
Actions taken for enhancement of lacked skills
Lacking skills Appropriate action Time
duration
Communication
skills
Reading books and Journals 6 months
10

Technical skills Training and development programs 7 months
11

P 2.3 analyse the benefits of the proposed activities to the business and the learner
After accomplishing internship with Hotel Hilton, I was able to gain lot of skills and knowledge
which helped me to understand positive and negative aspects of my own. Work based learning
not only helped me to blend my professional aspects but it also helped me to contribute to the
development of the organization.
Benefits to the Hotel Hilton
Multitasking: Work based learning helps in increasing the productivity of the organization and
contributes to bring new innovation to existing products and services. Appropriate training and
development will encourage employees to prioritize work so that more than one task can be
managed at a time (Gambles, 2017).
New procedures and techniques: Employees or trainees from learn based experience come to
know about new procedures and training which further help them to develop new and efficient
procedures to undertake and accomplish new projects which are beneficial for the organization.
Cost Saving Techniques: It will identify unnecessary cost such as fast and regular maintenance
of security equipment that increases the overall cost of operations. Training and internship
programs will support an individual to learn measures to save the cost of overall business
operations.
Benefits to Learners
Teamwork: Work based learning support an individual to communicate with number of team
members in the organization which further help to build confidence and communication skills
which is the basic need in hospitality industry.
Problem Solving Skills: This help individual to find appropriate solution for specific issues
arises in the project that hinders the growth of the organization. Such skills helped them to gain
new opportunities in their career (Van Aken and Berends, 2018).
12

LO3
P 3.1 fulfil specified requirements of placement conforming to all related codes of practice
It is important for various organizations to fulfil the regulatory requirements related to placement
whether it is permanent placement or internship. Hotel Hilton ensures that interns as well as
management follow strict code of practices while undertaking internship. Organization must not
make any kind of discrimination for selecting for some particular position in terms of gender,
physical inability and caste (Shapiro and Stefkovich, 2016). Security Officer is responsible for
ensuring the security of customers arriving in hotel. Equality Acts must be followed by the
management to eliminate discriminatory practices at the workplace.
In addition to this health and safety of employees while working must be on priority. Managers
in the organization must ensure that appropriate safety equipment like fire extinguishers, etc. are
equipped at the workplace so that accidental situations can be met in an effective manner. Health
insurances and accidental claims are some of the measures that are to be focused upon.
As per the legislations made by government, strict working hours of an individual at the time of
internship is 8Hours with relaxation of half hours in critical situations (Baird, 2015). Interns must
ensure to inform to their immediate supervisors to maintain the discipline in context to
internship. It is the responsibility of management to pay employees as per their abilities but as
per the laws Hotel Hilton is not liable to pay to interns. However for their betterment the
organization provides stipend which may vary as per the situations. It also provides food as well
as transportation facilities.
Therefore, all the resources in Hotel Hilton must perform their tasks and activities as per the laws
and various regulations set by the government. There are also some set policies of organization
that must be followed by organizations so as to put positive impact on individuals who tend to
take training with the organization in future.
13

P 3.2 produce systematic records of work undertaken
It is important for security department to make sure that customer and employees are there in the
safest environment. For gaining the position of Corporate Security Officer, Hotel Hilton have
mandate the training process of 6 months for further extension of placement process so that skills
can be observed clearly.
Table 3: Systematic Records of undertaken work
Date Activity Objectives Duration (days) Assessment
01/02/2018-
06/02/2018
Co-ordinate with
other team
members of
security
department
To maintain
relationship for
effective
functioning of
security
department
( Orobia
et.al.2016)
3 Satisfactory
07/02/2018-
11/02/2018
Identifying the
need of more
number of
employees in
security
department
To hire
employees with
skills and
abilities of an
individual with
need of vacant
position.
3 Satisfactory
14

12/02/2018-
14/02/2018
Learning on how
safety equipment
work
To gain
appropriate
knowledge of
safety measures
to ensure higher
security of
customers.
2 Satisfactory
15/02/2018-
19/02/2018
Communicating
with external
security partners
To implement
advanced
security
components
4
Not much
needed as
Hotel Hilton
is equipped
with
advanced
tools.
20/02/2018-
22/02/2018
Induction and
training programs
Employees must
work as per
organizational
policies by
following
business ethics.
2 Above
satisfaction.
23/02/2018-
31/02/2018
Identifying the
need of
maintenance of
security tools
To avoid any
interference in
terms of
security.
8 Not up to the
mark
15

P 3.3 revise the initial plan as required
Overall plan of work experience carries wide range of tasks and activities that are necessary to be
carried out for achieving organizational goals and objectives. As per the previous plan various
tasks were given different priority and as that time for each task can be set accordingly. It is
important to review the plan before implementation so as to increase the overall productivity of
the organization (Johnson, 2016). Previous Work plan is based on ensuring the security of
employees and guests. Priority as well as timing of internship must be changed because of
festive work load.
Working hours must be revised from 9AM-6PM to 9AM-7 PM for minimum 20 days to take
care of customer’s at large scale. Extra working hours will support Hotel Hilton to manage he
needs of more number of customers in an efficient manner. Increased responsibilities will
support an intern to deal with international clients and business partners as well. Training
sessions must be on priority so that clients can be handled with more efficiency. This revised
time may lead interns to earn some extra benefits in terms of incentives.
Another revision must be in terms of enhancement of skills to meet the urgent business
requirements. Time duration for development of skills must be decreased by practicing and
training and development sessions. Communication skills can be improved by continuous
communicating with team members and other employees as well as by participating in group
discussions (Kolb, 2014). Technical skills can be improved by undertaking training sessions with
the support of senior managers in the organization.
Table 4: Revised Plan
Lacking skills Specification Time
duration
Communication
skills
Verbal and non-verbal communication as
well as written communication
5 weeks
Technical skills MS Word, MS Excel and technical
knowledge of equipment equipped for
8 weeks
16

customer and organizational benefits
Therefore, to handle large number of customers, it is important to have large number of
employees and therefore priority of recruitment process must be changed from moderate to high
so that skilled candidates can be hired to meet the needs of customers.
17

3.4 Make suggestions for improvement and review these with appropriate supervisor
Hotel Hilton operates and generates revenue because of its positive brand image in the market. It
has also acquired competitive position as compared to its competitors however there exist some
areas with the scope of improvements. Hotel Industry deals with customers from various origins
and therefore employees to gain future opportunity in security area must focus on learning
measures to focus on security of customers. This will help customers to develop long term
relationship with hotel as they will experience high level of customer satisfaction.
Hotel Hilton is well known brand because of its quality services, however large number of
population is unaware about its services and brand name. To overcome the negative aspect of
unawareness, it must focus on digital marketing rather than traditional means of marketing. It is
necessary to adopt aggressive marketing strategies using social media to make people aware
about its luxurious services and products available at affordable prices for all class of people in
the society (Buchanan and McCalman, 2018). One of the ways to market its product is using
short term tactics such as discounts on accommodation services along with the facility of lunch
or breakfast to increase the overall business sales. It will also support to hold the competitive
position in the market.
Frequency of customer loyalty programs must be increases so that customer retention can be
focused upon. Hotel Hilton is a big brand and for long term sustainability in the hospitality
sector, innovation is one of the most prioritised elements to be considered. These are few of the
suggestions that are to be implemented by the organization.
18

LO4
P 4.1 monitor progress against original proposal
It is essential for the organization to keep a regular check on the progress as per the original
objective so that lacking areas can be identified. The process supports organization to bring new
improvements and also support identifying professional development of an individual.
Table 5: Review of progress against original proposal
Progress Actual Proposal Assessment
Rude behaviour of some of the
team members is sometimes
difficult to handle and
therefore situation becomes
chaotic.
coordinating with other team
members of security department
so that work can be distributes in
effective manner
Not Satisfactory as chaos led to
reduce the team efficiency.
Problem Solving skills have
been developed by analysing
the situation. I am now able to
resolve technical issues faced
by employees as well as
customer with the better
bonding with technical team
(Certo, 2018).
Identifying the need of more
number of employees in security
department as Hotel Hilton is a
large scale organization and
therefore more security is needed
Satisfactory. This helped me to
develop healthy relationship with
other managers and employees of
the organization.
Training of employees is
undertaken with the help of
advanced technology and
meeting with skilled managers
to understand the technical
roles and responsibilities.
Learning on how safety
equipment works so that new
employees can be trainer
accordingly.
Satisfactory. In less duration of
time as per the original plan is
taken for appropriate training so
that organizational objectives can
be achieved
19

P 4.2 evaluate the quality of own performance
In the entire duration of internship before being appointed as corporate security officer in Hotel
Hilton, I am able to identify the potential of my own performance by evaluation the quality of
work. During my probation period, I regularly observed the performance of my senior managers
that have worked hard and smart to achieve organizational objectives (Schechner, 2017). They
have also set certain target standards so that tasks can be accomplished with higher efficiency
and on time. With the raised level of performance in terms of security of customers and
employees I observed that I have pushed myself to the position that helped me to achieve desired
goals.
With the changes in demand of customers and working culture of an organization, I was able to
modify my working style. Changing working style help me to develop analytical skills that
further helped me to identify issues encountered in procedures that resist imparting security of
customers. Analytical skills supported me to identify the issues that are faced by customers with
regards to security. Along with the development of skills, my hard work and knowledge gaining
was appreciated by my managers during my apprenticeship. They highly appraised me for the
leadership skills that helped me to get the work done by other team members.
Table 6: Rating of senior managers
Criteria Rating
Quality of work Good
coordinating with team members Excellent
Interpersonal skills Average
Changing in working style as per
situation Good
Technical Skills Excellent
Communication Good
Problem solving skills Good
20

P 4.3 analyse the learning which has taken place during the work experience using suitable
reflections
Working with big brand like Hotel Hilton helped me to learn new concepts of security which I
was unaware of before my training process. Entire training process not only helped me to
develop my professional skills but also open path for new career opportunities in future.
Hospitality sector is a wide sector equipped with lot of advanced security tools and equipment to
ensure the security of guests (Drucker, 2016).
Being at the verge of training under the security department, I was able to develop problem
solving skills. The main objective of my position in the organization is to manage the security
team and coordinate with them to look into security measures to add value to customer
satisfaction. Problem solving skills helped me to identify the issues faced by customers as well as
employees and support me to find out solution to the issues. During the first week of my training,
I came to know about various challenges faced by security department in fulfilling the objectives
which helped me to develop analytical skills.
In the entire apprenticeship period, I have gained knowledge on how to distribute task and
activities and set priority as per the needs of customers and organization. Appropriate scheduling
of activities helped me to add time management skills in my career portfolio (Katzenbach and
Smith, 2015). In the last week of my training period I learned to handle pressure with greater
responsibility. Such skills helped me to set priority and assure completion of work with quality
and efficiency on time.
All the above skills develop in the entire learning process not only helped me to develop personal
and professional skills but at the same time support the organization to eliminate flaws that resist
its growth and development.
21

P4.4 Make recommendations on how the experience could have been enhanced
Work based experience helped an individual to develop skills with context to many aspects of
career as well as organizational growth. However, there is need of improvements in various areas
which will further enhance the learning experience of an individual. Training in more practical
manner can be done at different locations to transform ideas into reality. Training at different
location also helped to gain knowledge about new tools and techniques equipped in different
working environments (Ainley and Rainbird, 2014). For an instance trainees can be taken to
different hotels to gain knowledge about security procedures followed by them and same or
better can be adopted by employer for further betterment of the organization.
Training by managers and supervisors must be more practical as compared to theoretical. Current
work experience is based on security profile which requires practical knowledge to ensure
security measures in the organization. Therefore to increase the efficiency of work it is important
to arrange facilities for practical training. For further enhancement of learning experience,
organization must focus on taking initiatives for better time management so that specific task can
be accomplished on time. Appropriate training of an individual must be focussed upon for
development of skills that can be further used to accomplish some specific and typical jobs.
Management must provide support to the trainees so as to achieve desired goals and objectives.
This can be done by undertaking training and development sessions which will further enhance
the learning process and increases productivity (Burgin and Sadler, 2016). With all the above
recommendations, my performance flaws can be rectified and boost up my potential to work in
the desired manner. Encouraging employees to attend workshops that exhibit security of
customers in hospitality industry also helped to bring new innovation in the organization which
will further would add an advantage to the career.
22

Conclusion
During the entire study in context to work experience in Hotel Hilton it has been concluded that
that work experience has built up the capability to identify things in better manner. My internship
in hospitality industry has helped me to gain better career opportunities with an objective of
ensuring security of customers and employees of the organization. My major interest was to
serve customers in most efficient manner. I realised that it is important to adopt flexible
behaviour so as to achieve desired outcomes beneficial for the organization. It has also helped
me to learn hard work, critical thinking, corporate relationship, and focus. Before being
appointed as Corporate Security Officer, I only focused on learning part rather than earning
monetary benefits. Training period is highly effective in understanding belief as well as values of
people. Corporate things and management is now easier to understand and will be very helpful to
fulfil the expectation of the organization with regards to Corporate Security Officer.
23

References
Books and Journals
Ainley, P. and Rainbird, H. eds., 2014. Apprenticeship: Towards a new paradigm of learning.
Routledge.
Baird, B., 2015. Internship, practicum, and field placement handbook. Routledge.
Brinckmann, J., Dew, N., Grichnik, D., Mayer-Haug, K. and Read, S., 2015. Of those who plan:
A meta-analysis of the relationship between human capital and business planning.
Buchanan, D.A. and McCalman, J., 2018. High performance work systems: The digital
experience. Routledge.
Burgin, S.R. and Sadler, T.D., 2016. Learning nature of science concepts through a research
apprenticeship program: A comparative study of three approaches. Journal of Research in
Science Teaching, 53(1), pp.31-59.
Certo, S.C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.
Drucker, P., 2016. The effective executive. Routledge.
Fida, R., Paciello, M., Tramontano, C., Fontaine, R.G., Barbaranelli, C. and Farnese, M.L., 2015.
An integrative approach to understanding counterproductive work behavior: The roles of
stressors, negative emotions, and moral disengagement. Journal of Business Ethics, 130(1),
pp.131-144.
Gambles, I., 2017. Making the business case: Proposals that succeed for projects that work.
Routledge.
Goleman, D., 2017. Leadership That Gets Results (Harvard Business Review Classics). Harvard
Business Press.
Jaworski, B.J. and Kohli, A.K., 2017. Conducting field-based, discovery-oriented research:
lessons from our market orientation research experience. AMS Review, 7(1-2), pp.4-12.
24

Johnson, G., 2016. Exploring strategy: text and cases. Pearson Education.
Katzenbach, J.R. and Smith, D.K., 2015. The wisdom of teams: Creating the high-performance
organization. Harvard Business Review Press.
Kolb, D.A., 2014. Experiential learning: Experience as the source of learning and development.
FT press.
Leroy, S. and Glomb, T.M., 2018. Tasks Interrupted: How Anticipating Time Pressure on
Resumption of an Interrupted Task Causes Attention Residue and Low Performance on
Interrupting Tasks and How a “Ready-to-Resume” Plan Mitigates the Effects. Organization
Science, 29(3), pp.380-397.
Maier, J.F., Wynn, D.C., Biedermann, W., Lindemann, U. and Clarkson, P.J., 2014. Simulating
progressive iteration, rework and change propagation to prioritise design tasks. Research in
Engineering Design, 25(4), pp.283-307.
Mom, T.J., Fourné, S.P. and Jansen, J.J., 2015. Managers’ work experience, ambidexterity, and
performance: The contingency role of the work context. Human Resource Management, 54(S1).
Orobia, L.A., Padachi, K. and Munene, J.C., 2016. Why some small businesses ignore austere
working capital management routines. Journal of Accounting in Emerging Economies, 6(2),
pp.94-110.
Peltier, T.R., 2016. Information Security Policies, Procedures, and Standards: guidelines for
effective information security management. CRC Press.
Schechner, R., 2017. Performance studies: An introduction. Routledge.
Shapiro, J.P. and Stefkovich, J.A., 2016. Ethical leadership and decision making in education:
Applying theoretical perspectives to complex dilemmas. Routledge.
Suutari, V., Brewster, C., Mäkelä, L., Dickmann, M. and Tornikoski, C., 2018. The effect of
international work experience on the career success of expatriates: A comparison of assigned and
self‐initiated expatriates. Human Resource Management, 57(1), pp.37-54.
25

Van Aken, J.E. and Berends, H., 2018. Problem solving in organizations. Cambridge University
Press.
26