WORK BASED EXPERIENCE
Added on 2020-12-10
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WORK BASEDEXPERIENCE
Table of ContentsIntroduction......................................................................................................................................1Learning Objective 1........................................................................................................................11.1 Suitable organisations that could provide industry experience........................................11.2 Negotiate with work and academic supervisors...............................................................21.3 Business constraints on the work experience...................................................................3Learning Objective 2........................................................................................................................32.1 Tasks and responsibilities involved in the work experience............................................32.2 Plan for the work experience............................................................................................52.3 Benefits of the proposed activities...................................................................................6Learning Objective 3........................................................................................................................73.1 Fulfil specified requirements of placement......................................................................73.2 Produce systematic records of work undertaken..............................................................83.3 Revise the initial plan.......................................................................................................93.4 Suggestions for improvement.........................................................................................10Learning Objective 4......................................................................................................................114.1 Monitor progress against actual proposal.......................................................................114.2 Evaluation of own performance quality.........................................................................124.3 Analysis of learning takes place during work experience..............................................134.4 Recommendations to enhance the experience................................................................14CONCLUSION..............................................................................................................................14References......................................................................................................................................16
IntroductionWork based learning refers to the educational strategy through which students andemployees can get a real life work experiences by applying academic and technical skills anddevelop their employability. Work based experience is very useful for the employees of anorganisation so that they can perform their assigned work in an effective manner. Through thiswork based experience, employees can apply their existing skills and knowledge for performingthe work efficiently at the workplace. This report is based on the job role of customer serviceexecutive and the roles and responsibilities of the person at this position.This report will evaluate the suitable organisations which can provide industry experienceto the people along with the negotiation and business constraints on the work experience. Furtherthis report will prioritise the tasks and responsibilities of the work experience along withformulation of plan for work experience and benefits of the proposed activities. This report willalso fulfil the specified requirements of placement and revise the initial plan for makingimprovements. In the end, monitoring of progress against original proposal and evaluation ofquality of own performance along with the recommendations for enhancing the experience willbe covered in this report. Learning Objective 11.1 Suitable organisations that could provide industry experienceThere is various type of organisations prevail under travel and tourism industry whichcan provide best working experience to the employees and students in different areas. Thisindustry is growing with a rapid speed. Fresher’s can join this industry for the position ofcustomer service executive who likes to serve to people in different areas. These profiles include:Accommodation: This includes hotels and guest houses which are necessary for thecustomers so that they can stay and travel comfortably with the help from travel firms.For example: Hilton hotel is a hospitality firm providing accommodation services to thecustomers (Accommodation in Hilton hotel, 2019). Customer service executive of theHilton is responsible for looking out for issues of the customers regarding the roombookings, rooms enquiry, facilities provided to customers etc.Catering: Such types of establishments provides food and beverages to the customers.For example, Penniblack is an event catering firm of UK in which the customer service1
executive is responsible for resolving the issues of customers regarding the events whichshould be organised by company (About Penniblack, 2018). The executive also providesthe necessary details to the customers regarding the venue of event, food, etc. Tourist guides and information agents: The customer service executive can also work inthis field for providing the information of agents and guides to the customers. Forexample: Tour manchester is a travel guide provider in which the role of the customerservice executive is to provide the details of best and affordable guides which can providethe information of sites to customers in their language (Bain and Kleinknecht, 2016).Also the customer service executive look out for the issues of customers towards theservice of company. Tour operators and Travel agents: The customer service executive can also work in thisfield too for providing the customers with the suitable and correct information regardingthe tour packages, destinations and facilities included etc. For example: Saga holidays isa tour operator in which the customer service executive is responsible for providing thepackage details to the customers, facilities included in packages, prices and types ofpackages, location etc. to the customers (About Saga Holidays, 2019).These above discussed job profiles and fields are useful for the people in order to getsuitable work experience in the tourism sector, travel sector, cinematography sector etc. So it canbe said that there are various options for the employees and students who wants to gain goodknowledge and working experience according to their choices (Boud, Cohen and Sampson,2014).1.2 Negotiate with work and academic supervisorsNegotiation refers to the process through which differences among the individuals aresettled up for getting the best outcomes for both parties. The employees need to negotiate withthe company so that the vacant job can be grasped by individuals on their specific terms(Brinkmann, 2014). The customer service executive of an organisation is responsible for answerincoming calls from customers regarding the various issues such as take orders, answer inquiries,resolve complaints and provide information etc. which should also be performed by me at theworkplace. After analysing the limitations or constraints, I negotiated with my supervisorsregarding the roles and responsibilities which are performed by me at the workplace. Thisnegotiation in respect of the limitations is as follows:2
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