Hotel Industry Work Experience and Personal Development
Added on 2020-01-28
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UniversityWORK BASED EXPERIENCEByDateNameLecturer’s Name
WORK BASED EXPERIENCEContentsTask 1..........................................................................................................................................................31.1Research and evaluate suitable organizations that could provide experience in industry.............31.2Produce evidence to show your ability to negotiate work experience with your work and academic supervisors...............................................................................................................................51.3Recognize the business constraints associated with the work experience negotiated...................6Task 2..........................................................................................................................................................72.1 Agree and prioritize the tasks and responsibilities involved in your area of work.............................72.2 Produce a plan of how you will meet your objectives through the work experience..........................92.3 Analyze the benefits the proposed activities of the work will have on the business as well you the learner....................................................................................................................................................10Task 3........................................................................................................................................................123.1 Show how you fulfill the specified requirements of the placement and conforming to all the related codes of practice....................................................................................................................................123.2 Produce systematic records of work performed by evidence of diaries, logbooks, portfolio, spreadsheets or databases......................................................................................................................133.3 Show how you revise your initial plan produced in 2.2 to meet your objectives.............................143.4 Explain the suggestions you made for improvement and how you reviewed it your supervisor......15Task 4........................................................................................................................................................164.1 Produce evidence of how you have monitored your progress on the job against your original proposal.................................................................................................................................................164.2 Show how you have evaluated the quality of your performance on the job.....................................174.3 Reflect on your work experience and analyze the learning which has taken place..........................18References.................................................................................................................................................20Page 2 of 21
WORK BASED EXPERIENCETask 11.1Research and evaluate suitable organizations that could provide experience in industryIn this part, evaluation and investigations are performed on the travel and tourism division and indicate the sorts of companies that this range needs to give work positions. Two sectors are selected which are described below:Food IndustryThe food business is also well industrialized in the destination of tourism as people from distinctive food inclinations and diverse backgrounds visit a particular destination. Therefore, fast food and restaurants options are well urbanized. Moreover, beverage and food organization is the fundamental connection between beverage, the menu as well as distinctive services on offer in an establishment, and the clienteles(Barnett, 2008). In the same way, it can be used as aneffective tool for satisfying the members and built support, as it connects with a sensory memoryof attendee in a particular event. The beverage and food function is depicted both by its varying qualities and by its size of the event. For example business events, meetings, exhibition along with the conference. The particular sector can give work-based inclusion to the profiles, for instance, waiter, bar boy, handling customer advantage, serving the banquet, tour operators, hosting, travel agencies, guides, other parts giving work-based experiences, cashier and dealing with the records(Bowden, 2011).Hotel IndustryIn tourism biased area the hotel business is specially made to house the guests. By and large, hospitality is contained two services: the course of action of an overnight hotel for people journeying a long way from home, and choices for people eating outside their home. Being a bit Page 3 of 21
WORK BASED EXPERIENCEof the hospitality territory, the hotel business offers opportunities to a work-based experience if one is possessed with enhancing the inclusion in the service industry(Hotel industry, 2010). Besides that, the particular organization implies the hotel, beverage and food services regions together as the hospitality industry. Also, the profiles existing in this division in which one can get work-based experience are associates for business centers, operators for telephones, receptionists, in-charge of the reservation, custodian office, chef and so on.The above analysis exhibits that there are hosts of conflicting options to choose in this sector as demonstrated by gained work-based experiences and individual preferences.Page 4 of 21
WORK BASED EXPERIENCE1.2Produce evidence to show your ability to negotiate work experience with your work and academic supervisorsName:Date:College:Name of the Organization: NovotelNature of Business: Hotel BusinessName of Supervisor:The title of Position: Trainee intern for customer service.Benefits from this work: It will be a decent beginning for my scholastic advance and help me pick up experiences in the industry. It will also help me to understand the work with a hotel business particularly on the territory of client administration which is my region of intrigue(ASHWORTH, 2017). Moreover, it is a month and a half course which will improve my vocation as well as make me more practical to adjust in the business in future. Besides that, this work with an assortment of visit plans that the organization has will be exceptionally advancing for me as it will empower me to comprehend what the elements that are in charge of visitor fulfillment are and how consumer loyalty can be expanded. Additionally, by what means can the organization fabricate steadfast clients and hold their clients. These major perspectives will profitme in any occupation situation as clients are the core of all organizations.My Role in Novotel: My role in Novotel will be dealing and checking with the queries of the clients. Also, I will maintain the feedbacks of the customers(Pivar, 2001). Apart from these, Page 5 of 21
WORK BASED EXPERIENCEanalysis of customer satisfaction index is important for the organization and it will be my responsibility to perform the job. I will also assist the management to work on the improvement of customer satisfaction as well as retention. 1.3Recognize the business constraints associated with the work experience negotiatedEach and every business has their own particular requirements. The hotel business of Novotel is similarly vulnerable to such imperatives. People from the corners of the world likes to tour to a beautiful destination(Lück and Kirstges, 2003). The hotels such as Novotel helps these people tostay during tour time. Tourism is an occasional business that has a high deluge of client amid occasion seasons. Therefore, in the offseasons the holidaymakers being less there will be low communications so the learning results of the experience will equally be diminishing the other partnered businesses. For example, the food and hotel sectors additionally get affected by this regular nature. The business of the tourism industry is driven by request, the clients decide by what method will be the way of business, and structure and style of the tourism industry are(Abernathy, Beyer and Rapley, 2014). However, Novotel utilizes the internet to take client criticisms and survey the request and the necessities and the needs of their clients, in numerous nations the entrance of webs is still low representing a requirement for the business and my gaining from the work positions. Another constraint of the business on my work position is in this industry are the safety and security concerns which are high. The tourist does not wander and visits a place where there are political turmoil and security hazards as the organization offersinternational travel packages. It is a tourism service provided to each and every customers so thatthe business do not hamper by negative feedback of the clients(Rocha-Pinto, 2008).On the other hand, these hotels provide customers with loyalty programs. The loyalty programs do not convey huge additions to a wide range of ventures, yet the neighborliness business Page 6 of 21
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