Hotel Industry Work Experience and Personal Development

The document delves into the significance of work experience in the hotel industry, particularly within internship programs. It highlights how internships contribute to personal and professional growth, using examples from various sources like Novotel's change management strategies and the integration of ethics in business curricula through work experience. Additionally, it emphasizes the role of planning and organizing personal development in a professional context.

University
WORK BASED EXPERIENCE
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Date
Name
Lecturer’s Name

WORK BASED EXPERIENCE
Contents
Task 1..........................................................................................................................................................3
1.1 Research and evaluate suitable organizations that could provide experience in industry.............3
1.2 Produce evidence to show your ability to negotiate work experience with your work and
academic supervisors...............................................................................................................................5
1.3 Recognize the business constraints associated with the work experience negotiated...................6
Task 2..........................................................................................................................................................7
2.1 Agree and prioritize the tasks and responsibilities involved in your area of work.............................7
2.2 Produce a plan of how you will meet your objectives through the work experience..........................9
2.3 Analyze the benefits the proposed activities of the work will have on the business as well you the
learner....................................................................................................................................................10
Task 3........................................................................................................................................................12
3.1 Show how you fulfill the specified requirements of the placement and conforming to all the related
codes of practice....................................................................................................................................12
3.2 Produce systematic records of work performed by evidence of diaries, logbooks, portfolio,
spreadsheets or databases......................................................................................................................13
3.3 Show how you revise your initial plan produced in 2.2 to meet your objectives.............................14
3.4 Explain the suggestions you made for improvement and how you reviewed it your supervisor......15
Task 4........................................................................................................................................................16
4.1 Produce evidence of how you have monitored your progress on the job against your original
proposal.................................................................................................................................................16
4.2 Show how you have evaluated the quality of your performance on the job.....................................17
4.3 Reflect on your work experience and analyze the learning which has taken place..........................18
References.................................................................................................................................................20
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Task 1
1.1 Research and evaluate suitable organizations that could provide experience in industry
In this part, evaluation and investigations are performed on the travel and tourism division and
indicate the sorts of companies that this range needs to give work positions. Two sectors are
selected which are described below:
Food Industry
The food business is also well industrialized in the destination of tourism as people from
distinctive food inclinations and diverse backgrounds visit a particular destination. Therefore,
fast food and restaurants options are well urbanized. Moreover, beverage and food organization
is the fundamental connection between beverage, the menu as well as distinctive services on
offer in an establishment, and the clienteles (Barnett, 2008). In the same way, it can be used as an
effective tool for satisfying the members and built support, as it connects with a sensory memory
of attendee in a particular event. The beverage and food function is depicted both by its varying
qualities and by its size of the event. For example business events, meetings, exhibition along
with the conference. The particular sector can give work-based inclusion to the profiles, for
instance, waiter, bar boy, handling customer advantage, serving the banquet, tour operators,
hosting, travel agencies, guides, other parts giving work-based experiences, cashier and dealing
with the records (Bowden, 2011).
Hotel Industry
In tourism biased area the hotel business is specially made to house the guests. By and large,
hospitality is contained two services: the course of action of an overnight hotel for people
journeying a long way from home, and choices for people eating outside their home. Being a bit
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of the hospitality territory, the hotel business offers opportunities to a work-based experience if
one is possessed with enhancing the inclusion in the service industry (Hotel industry, 2010).
Besides that, the particular organization implies the hotel, beverage and food services regions
together as the hospitality industry. Also, the profiles existing in this division in which one can
get work-based experience are associates for business centers, operators for telephones,
receptionists, in-charge of the reservation, custodian office, chef and so on.
The above analysis exhibits that there are hosts of conflicting options to choose in this sector as
demonstrated by gained work-based experiences and individual preferences.
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1.2 Produce evidence to show your ability to negotiate work experience with your work and
academic supervisors
Name:
Date:
College:
Name of the Organization: Novotel
Nature of Business: Hotel Business
Name of Supervisor:
The title of Position: Trainee intern for customer service.
Benefits from this work: It will be a decent beginning for my scholastic advance and help me
pick up experiences in the industry. It will also help me to understand the work with a hotel
business particularly on the territory of client administration which is my region of intrigue
(ASHWORTH, 2017). Moreover, it is a month and a half course which will improve my
vocation as well as make me more practical to adjust in the business in future. Besides that, this
work with an assortment of visit plans that the organization has will be exceptionally advancing
for me as it will empower me to comprehend what the elements that are in charge of visitor
fulfillment are and how consumer loyalty can be expanded. Additionally, by what means can the
organization fabricate steadfast clients and hold their clients. These major perspectives will profit
me in any occupation situation as clients are the core of all organizations.
My Role in Novotel: My role in Novotel will be dealing and checking with the queries of the
clients. Also, I will maintain the feedbacks of the customers (Pivar, 2001). Apart from these,
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analysis of customer satisfaction index is important for the organization and it will be my
responsibility to perform the job. I will also assist the management to work on the improvement
of customer satisfaction as well as retention.
1.3 Recognize the business constraints associated with the work experience negotiated
Each and every business has their own particular requirements. The hotel business of Novotel is
similarly vulnerable to such imperatives. People from the corners of the world likes to tour to a
beautiful destination (Lück and Kirstges, 2003) . The hotels such as Novotel helps these people to
stay during tour time. Tourism is an occasional business that has a high deluge of client amid
occasion seasons. Therefore, in the offseasons the holidaymakers being less there will be low
communications so the learning results of the experience will equally be diminishing the other
partnered businesses. For example, the food and hotel sectors additionally get affected by this
regular nature. The business of the tourism industry is driven by request, the clients decide by
what method will be the way of business, and structure and style of the tourism industry are
(Abernathy, Beyer and Rapley, 2014). However, Novotel utilizes the internet to take client
criticisms and survey the request and the necessities and the needs of their clients, in numerous
nations the entrance of webs is still low representing a requirement for the business and my
gaining from the work positions. Another constraint of the business on my work position is in
this industry are the safety and security concerns which are high. The tourist does not wander
and visits a place where there are political turmoil and security hazards as the organization offers
international travel packages. It is a tourism service provided to each and every customers so that
the business do not hamper by negative feedback of the clients (Rocha-Pinto, 2008).
On the other hand, these hotels provide customers with loyalty programs. The loyalty programs
do not convey huge additions to a wide range of ventures, yet the neighborliness business
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certainly profits by the strategy. As per a review was done by Cornell's School of Hotel
Administration, visitors who take part in loyalty programs at a specific property will expand the
quantity of room-evenings by fifty percent. However, this critical increment in customer
retention, as well as gain in revenue, demonstrates that loyalty programs truly do profit the
lodging. At the point when there is a motivating force to move in the direction of, visitors will
keep on visiting your lodging with a specific end goal to get the guaranteed advantage (Hartog
and Frame, 2004). It is normal to pick the way with the most advantages.
Task 2
2.1 Agree and prioritize the tasks and responsibilities involved in your area of work
The task and responsibilities involved in my area of work are based on beverage and food
customer service. My area of work is a trainee intern for customer service. I prioritize the service
of a banquet manager to the customers (Calori, Baden-Fuller and Hunt, 2000). The role of a
banquet manager is to supervise all phases of all types of functions occurring in the banquet and
coordinate activity on a regular basis. A banquet supervisor should also oversee the event of the
banquet as well as ensure that all departmental policies and service standards are followed by the
staffs present in that particular banquet, Moreover, the manager should act as a single point of
contact with the banquet host during the banquet function. More responsibilities and duties of a
banquet manager are described below:
Responsibilities and Duties of Banquet Manager:
 Banquet managers must meet and welcome clients.
 He or she is responsible for providing innovative and exceptional contemplations to
improve meetings and update social occasions.
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 The manager has the responsibility to make the function space apparently captivating and
demonstrating the menu offering for the event (Angoujard, 2005).
 He/she must administer catered functions in off-site as well as in-house.
 He/she is responsible for the general cleanliness and sanitation of the storage areas,
banquet rooms, and work areas.
 The manager must be accountable for dependable executing the organization standards
and working approach in the supper and catering organization.
 A banquet manager is responsible for providing wonderful customer advantage and
certification customer needs are met (Banquet manager, 2003).
 He or she is responsible for the most ideal utilize and extraordinary working solicitation
of all equipment, furniture and establishments in the catering section and banquet in the
shift designated.
On the other hand, a banquet manager should amass all around Knowledge of beverage and food
presentation and status. Besides that, he or she should have to manage events and associates all
through the organization. Dealing with the workers of the banquet in setting up of tables, chairs
and other furniture items is another job of a banquet manager (Strianese and Strianese, 2008). I
prioritize my work position as a banquet manager because I become happy whenever I see that
people from all over the world come and dine at a banquet which is under my supervision.
Customer satisfaction leads to the growth of a company and I want that.
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2.2 Produce a plan of how you will meet your objectives through the work experience
Before starting a work experience, an individual needs to make plans by which the person can
meet the objectives through work experience. First of all, the individual needs to set the
objectives. The objectives of the individual are collecting basic information about the
organization. Next, the individual needs to know how to get to the placement i.e. the position of
a banquet manager. He or she needs to understand the value of information to the company or the
job and be aware of the compassion of sharing information. The plans are based on these
objectives (Mumford, 2001).
 For the preparation of experiencing the job, the individual must think about the current
skills along with his or her weakness and strengths. The individual needs to find ways to
increase the existing skills and help himself/herself to develop a new one. During skill
assessment, the person must consider the transferable skills like presentation skill, the
skill of building a team, communication and leadership skill and so on. Moreover,
traveling is a significant issue to the individual (Kneale, 2007). He or she must think how
to travel to his or her work experience and how much it will cost. Time maintenance is
another crucial factor the person must keep in mind. Selecting and wearing a suitable
uniform for the internship is another factor he or she must remember.
 Networking is important for an individual to enlarge the professional world. Networking
isn't as alarming as it sounds; it's about meeting individuals, and you do that consistently.
A professional network is vital, it can bolster his or her future advancement. It might be
that one day the individual you met in the staff room turns into the individual enlisting for
your fantasy work. Before you start your work placement - be readied (Gillespie, 2002).
Beginning another work placement is an extraordinary approach to manufacture the
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professional network. Intelligent networkers know their identity going to meet. Look at
the organization site, is there a 'meet the group' segment? Provided that this is true,
observe! These individuals will be your work partners. Web-based social networking is
an extraordinary networking device - set up a professional LinkedIn account and utilize
this to present yourself.
2.3 Analyze the benefits the proposed activities of the work will have on the business as well you
the learner
An internship program provides many benefits to the organization as well as the individual who
is participating in the internship program. Benefits of internship to the business and students are
described below:
Increase in productivity
Discussing the extra labor, setting up a internships position program permits an individual to take
benefits of short-term support. Besides, the additional arrangements of hands help the workers be
more gainful, keep them from getting to be overburdened by side activities. Additionally, it also
frees them up for accomplishing more innovative assignments or those where more elevated
amount, key intuition or ability is required (Internship program, 2017).
Enhance perspective
It is not quite recently the additional arrangements of hands that make interns invaluable.
Particularly in an association of just twelve to fifteen representatives, new individuals carry with
them novel viewpoints, crisp thoughts, and specific qualities and aptitude sets. As a result, these
enlarge the capacities of the expert workforce of the individual.
Supports students
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Internships jobs give students various advantages. The students advance in experience, create
attitudes, reinforce their resumes, make associations, find out about a field, and evaluate their
advantage and capacities. Offering a paid internships job is especially useful, on the grounds that
it empowers financially burdened youth to take part (Internship program, 2002). Students who
need to help finance their own tutoring will require an occupation, in any case. The students are
provided with internship permits for employment to encourage a positive future.
Increase in rate of employee-retention
The verification for the test-driving hypothesis is in the positive representative maintenance
figures. According to NACE's 2009 Experiential Education Survey, very nearly forty percent of
businesses detailed a higher five-year degree of consistency among workers they'd procured by
means of their internships job programs.
Find future employees
An internships program is a year-round enlisting tool. Summer entry level positions, fall
internships jobs, semester internships positions, and quarterly internships jobs, actualizing an
internships program implies that an individual has a continuous pipeline of the future full-time
employee.
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Task 3
3.1 Show how you fulfill the specified requirements of the placement and conforming to all the
related codes of practice
The placements of students are periods of unpaid work experiences in approved companies that
provide counseling services. In these services, each student have the opportunities to put theory
into practice. Moreover, student placement is also an exceptional opportunity for developing
networks as well as explore options for career and professional pathways. Before a placement
program, an individual needs to go through some basic skill course and training as well as course
placement test (Adagha, Carpendale and Levy, 2015). These requirements are mandatory for
each and every individual who are practicing internships. Each and every student must satisfy the
basic skill course requirement for subjects such as mathematics. Apart from mathematics, the
students' needs to give a test on writing and reading. Exclusion from the required placement
courses in mathematics and writing will be determined by the results of the test. Apart from these
test, the students' needs to go through steps such as client counseling round and supervision
round. In client counseling round, counseling is performed by the face-to-face system. Apart
from it, the students' needs to be from the background of hotel management.
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3.2 Produce systematic records of work performed by evidence of diaries, logbooks, portfolio,
spreadsheets or databases
Date:
Assistant manager
Novotel
Subject: [trainee intern for customer service at Novotel]
To,
the candidate, you are hereby notified that you are promoted and successfully completed your
internship in the Novotel for the period of 6months. Depending on the progress you are
recommended to improve key sectors which have been mentioned in the report. However, the
progress is good to achieve a great career. Your key advantages are also discussed.
Key advantages:
Accuracy
Communication
Productivity
Service
Key areas of improvements:
Interaction
Better service presentation
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Experiences
3.3 Show how you revise your initial plan produced in 2.2 to meet your objectives
The initial plan proposed by me in 2.2 is based on networking and skill development plan. Here,
these plans are revised. For revision, at first, the individual needs, to be honest with
himself/herself which is the most important aspect to successful revision. It may be the first time
for an individual to sit down and organize the study without anyone checking what he or she is
doing. Revision for internship or jobs is not like old school days (Ireland, Cure and Hopkins,
2009). It is significant to stress that it is no use telling myself that I am revising. The main target
of an individual will be the job and automatically revision will be finished. On the other hand,
break hours are important to reduce stress. A time limit should be set for revision work. During
the break, the individual can go out for a walk and it will be better if he or she have a dog.
Moreover, the person can cook if he likes to. The person can drink coffee. Coffee acts as a stress
reduction drink. Apart from all these, the individual must make the revision compact. During
revision, it is effective to remember the important keywords.
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3.4 Explain the suggestions you made for improvement and how you reviewed it your supervisor
The suggestions made by me for the improvement of individual skills and personal development
is devoid of theories. The recommendations are very practical. First of all, the individual needs to
organize his or her time. Aside from, he or she should produce a personal resume and undertake
a skills appraisals. As it has been told earlier that transferable skills are important and it should
be looked forward. The individual must overcome barriers for learning a new and innovative
skill. Time organization means allocating to time to certain necessities of life (Ireland, Cure and
Hopkins, 2009). For example, the person must spend time with the family, spend on things he or
she enjoys the most, devote to his or her work and devote to his or her education. Distractions
can put an adverse effect on the individual. Therefore, it is strictly recommended for individuals
to avoid and minimize distractions. The distractions are phones, emails, Facebook, Instagram,
Whatsapp, computers, parties and meetings, family commitments, stress, and visitors. These
suggestions are reviewed by the supervisors by emails. The supervisor will give feedback
through mail.
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Task 4
4.1 Produce evidence of how you have monitored your progress on the job against your original
proposal
Monitoring data can help you in many way. The functional progress of the initiative is
understand by the help of monitoring data. Therefore, it also can help to understand the actions
of the initiative which cannot reach the position. According to this, the monitoring data help you
these way such as,
 As we said, it helps to understand the better position of initiative.
 About the functions of the initiative, it is important to take a perfect decision.
 Introducing the activeness of making employees aware.
 In order to achieve the organizational targets, a company must recruit sufficient and the
eligible employee for the desire post. It is also important for a company to the best
financial support to reach the level.
 A company needs to think about their financial condition also.
Monitoring has a specious variety. The meaning of monitory is to fulfill the initiative and
tracking a larger events.
There are three key parts to the monitoring system:
The main duty of a company is to observe about the performance of the employees.
 In order to get the best outcome that will give all the benefits to the organization.
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 It is needed to observe the monitoring system so that the employees of the organization
work in the proper and the right path.
Process measures
Process measures are take place during the initiative. It is a different type of activity. Infect it can
help you to observe how well the processes are going.
4.2 Show how you have evaluated the quality of your performance on the job
An employee of a company want two things in their life which are reward and promotions.
Everyone wants to get a good job, but the most important thing is to gain the position. Every
employee should improve themselves to get well. Therefore they will be appreciated for their
work and able to get a position.
Reward high-performing employees
An employee deserves a great opportunity if he or she give a good performance in his or her
work. The manager of the company have to appreciate them with a reward or promotion or to
increase their salary. Therefore, these are the processes to motivate the employees of the
organization and it helps them to concentrate on their work. The manager of the organization
measures the performance of the employees. He or she also decides the involvement of the
employee who is going to work in the further development process. The selected employee will
get the desired compensation according to his or her performance.
Reduce employee turnover
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The main reasons of the employee turnover are lack of respect, learn new skills, salary
increment, new skills development etc. employee performance is one of the important part for an
organization. Employee performance as a snapshot within some achievements, performance
skills, and their current projects.
A company also needs to provide opportunities as much is possible. It is help the employee to do
their job efficiently. It is a great process because it can improve the relationship of the employees
and give a job satisfaction to the employees.
Documentation protects the company legally
Documentation is very much important for any organization. Depending on that, the food and
hotel industries should focus on their documentation process. This documentation process helps
the organization to understand the employee background and their work background.
Documentation can be a great way to make aware of the employees aware of their work process
and the organization missions and visions.
4.3 Reflect on your work experience and analyze the learning which has taken place
Experience is the key to getting a good job and reach the level which a person really want in his
or her career. To get that kind of job which a person really interested so, he or she have to read
the advertisement of the job. Therefore, they will be able to represent themselves in an interview
or a job applications.
Assessing the skills you have gained
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It is important for any service industry to provide better support to the employees who are new in
the organization. Depending on that, it is also important for the managers and the mentors to
provide feedbacks to the employees. Getting skills is not very easy for any intern. However as a
intern I have learnt many new techniques of work by a series of process. The processes are; self-
reliance skill which stands for self-realization from own work. People skills means the skills
which we get from following people while working. Specialist skills reflects on the skills which I
will work for. The special skill that I will obtain from the organization is called as specialist
skills. There are some certain steps to get experience form the work. The best ways are discussed
below:
Making portfolio from the work that an employee will do while being an intern. The overall
portfolio will reflect the experience that I have gathered from the job and also from others who
were working with me.
Keep contact with the persons with whom I have worked while I was an intern will help me to
gather experience from my previous work. Discussion job experience and also the works that I
will be doing in future will be helpful for me to get more experience.
There will be lots of examples while working for a company as an intern. Keeping a good notes
on that works will help me to get ideas of how to solve issues while working in a new company
and also if the condition is same.
While going to the interview and also for any portfolio, taking advice from co-workers will help
me to achieve experience of presentation. In this way, the application to the certain industries
will be specific and accurate.
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